12 Rants »

12 Rants this month

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1. I used to think Sprint was okay, problems here and there like all corporations, but generally okay. Now that I work at a call center for Sprint I know all they care about it the almighty dollar. Reps at the center I am at get punished by being denied bonuses and eventually written up if they spend too much time per call helping customers. I am not lying, you actually are punished if your average time per call goes over 13 minutes. The dept I work in helps resolve issues with the pda phones and aircards used on laptops to connect to the internet. It is very rare to have issues with these devices that can be worked out in 10 minutes. If you do get the main issue fixed in the time allotted it makes it a joke to ask if there is something else you can do to help, cause you will be praying the customer doesn’t need any more help. I like to go ahead and set up email, explain how this or that works, etc. after finishing dealing with the original reason for the call. I like to call the customer back and follow up on some issues. Well, now they are saying some of us make too many outgoing calls to the customer. Some types of issues are such that the rep has to call the customer to verify the fix. Good customer service is what I would call it. Well, if I keep it up I will never make bonus and I will probably be fired. Sprint sucks, a word from inside the organization and not one from a disgruntled former employee, just the truth.

   Comment by Sprint Tech Support Rep — September 1, 2007 @ 2:39 pm

2. update on my problem in July …….

   After we filled a case with the bbb, the administrator called my husband and said that it’s our fault because we bought the phone online instead of the store and it’s not even Sprint….crap. My husband told him that he was told to send it back to Sprint because that was where we paid and where it was shipped from….after checking his “so-called” record saying that we did not paid and they don’t even have our record of paying…..he said he will send us the $300 + check. We did get it on the next week. So file a case with BBB will probably help in some cases but the wait will be around a month or so before they will get to it.

   As for me, i still have a contract with Sprint and their customer services still continue to lie to me….so that is not something new.x.

   Comment by swan20 — September 2, 2007 @ 4:20 pm

3. I just think your complaints are funny. My motto is don’t talk about it be about it. If you hate sprint so much just cancel stop crying like little babies and just cancel your service go to another company.

   Comment by csr rant — September 6, 2007 @ 10:38 pm

4. The new amalgamation of Sprint and Nextel has been a complete nightmare!!!!!!

   (2 months ago) Prices went up, there where all sorts of odd charges that had never been there (and I’ve used Sprint for 8+years)

   (last month) when the initial integration happened, the phone customer service as well as the online was interrupted and despite the fact that you where required to pay your bill NO ONE could tell you what you where paying for (i had a larger bill than normal) because ‘the systems are not integrated yet sir’ so i just paid. so if you chose to reduce the amount of paper you used, you where without a bill

   (This pay cycle)
   (First attempt) there are two phones on the plan (in different states, but they changed the pay options so that they are both linked to MY zip – so the other person can not pay

   (Second Attempt)I call to pay, but they have my zip code wrong so i can not pay – i clarify and change some other problems only to find out that the bill is wrong i hang up after 30 minutes

   (Third attempt)i called to pay my bill and the integration is STILL not complete but they tell me i owe 2.5 TIMES my normal bill (the AMOUNT the know – not the specifics). after an hour (and five transfers) they tell me that it is partially due to the fact that i am being charged long distance, despite my free and clear plan, but the guy i was transferred to who could finally see this info could not DO ANYTHING because he works for NEXTEL and as i said the integration is not complete – so he TRANSFERS me AGAIN and i wait on hold for another 30 min before hanging up

   (Fourth-Seventh attempt) i try to go online to check the account but the system has changed so i have to re register. I set up a new online access account and try to log in….NOTHING! bad password, i have them send it to me and it’s the OLD one (from 4 months ago) try again with that one NOTHING. i ask them to send a temporary so i can reset, then using the one they provide (THREE TIMES) still NOTHING. Call to clarify and get hung up on…

   (Eighth attempt) call and wait for 45 minutes on hold – and finally reach someone who basically gets an ATTITUDE with me like I’m insulting HIS company and gets snippy with me so i ask for his supervisor…..15 minutes later she comes on but by now i have a meeting to go to….

   (Ninth Attempt) Get a call back from the supervisor and find out that they charged me 45cents a minute for a call to Canada that i made but did not know was Canada (no intl dialing code, no warning, no additional numbers, no strange style number just a regular 10digit call) and they where not flex able with it at all.

   I am disappointed and annoyed and if it was not for the fact that ANY change to your plan AUTOMATICALLY renews your contract and i am locked in for 2 more years, i would quit!

   Comment by No longer tethered — September 7, 2007 @ 6:04 am

5. Oh joy – the Sprint BS continues – i finally QUIT their service after 8 years (eating the $200 fee and all) and go to the website to pay my final bill ($195.70 – so it was a distinct amount.)

   I have had card i have had on file with them for years btu have always paid using my phone with no real issues. this time however since i canceled their CRAPPY service, i have to go online to make the payment. i try and get failure notices TWO times (including an e-mail saing that the payment was NOT processed) before the system finally takes the payment. Standard CRAP sprint site…

   I go and check my bank account and nearly $600 are missing!!! guess where it was. Yup of course – THREE charges for 195.50 made by Sprint. I asked my bank if i could contest them and they said i had to call sprint to get them to do it. great….break out the speakerphone..

   an hour and four (incorrect) transfers later and i reach someone who can ‘help’ me. i am told that they hold MY money regardless of whether or not the charge goes through for 3-15 BUSINESS daysand even though their website made the mistake and told me it did NOT work – i can’t get the money from them. so for up to 2 weeks i am without $600 because of their CRAPPY site with no appologies attempts to make amends…..

   Comment by Triple Charge — September 7, 2007 @ 6:19 am

6. I HAD sprint for 5 years and have since switched to Verizon. It all started when i got an additional phone line and asked the technician if getting it would change my contract date for the first one. He said oh no sir you don’t need to worry about that. so 9 months later when my tour ended with the military i called to cancel my first phone. They told me it would be a 200 charge to cancel. Well nvm for now i thought and i kept both phones for a while longer. about 2 months later and about 10 calls, where i was hung up on every single time, i thought i would swallow the loss and switch. I called up again and actually talked to someone who spoke english, cared that i was a customer, and cared about the fact i contributed 300 a month. we worked out a deal and i kept the second line. he told me my next bill would 25. i got it the other day and it was for 170. so i called, they said well we didnt bill you for june, thats the charge, i said well thats not my fault youre supposed to take it right out of the bank account. They said oh well deal with it. So now i may just cancel that second line and swallow another 370 loss because i will never ever deal with such incompetent morons on the phone again. Amazingly i called verizon the other day and they listened and cared and even reversed some charges, something sprint has only done once ever. I hope the main call center and corporate headquarters sets on fire.

   Thanks
   Chris

   Comment by Chris — September 8, 2007 @ 2:28 am

7. sprint does not honor the year agreement anymore (only 30 days) UNLESS you purchase their $7/mo insurance! they refer you to the manufacturer. problem is THEY refer you back to sprint! i have made 50 calls in the last three weeks to get this resolved (the sprint store gave me the motorola 800 number and sent me on my way). my call lands in the damn phillipines where they hardly understand a word you are saying, but reply to everything, with a “yes, thank you, i will check for you — NO MATTER WHAT YOU SAY!” if you get too upset, they tell you what you want to hear and then hang up on you. if you call back, there is no record of your previous calls. so, you have nothing to fall back on?? what can i possibly do if i can only get someone on the phone in the stupid phillipines and the store refuses to help? the manufactuer refuses to help until sprint “gives you the code.” i’m about to pull my hair out!! anyone have any information that could help me get to MR. SPRINT HERE?? THANKS i think i will look up who the ceo is and start calling his/her office — check back often, because i will be publishing it if i find it!!! suse!

   Comment by suse — September 11, 2007 @ 2:25 pm

8. nothing. i just feel sorry for cust who doesnt know what serv tehy subscribed for

   Comment by Anonymous — September 16, 2007 @ 1:51 pm

9. i too have been a customer of sprint for over 12 years, i have had many issues with them but work alot and dont have time to set on the phone for an hour being transferred all over, my most recent issue is i moved and they say i have service here but i have no service what’s so ever. i have a business acct with 6 lines and nothing will work here. i work from home (self employed) and all my business is with these phones that wont work. i have three phones still under contracts and because there computer shows i have coverage they wont let me out of contracts without the 200 cancelation fee for each phone (adding up to 600), im pissed, i was passed around for over an hr today fighting with them, all they do is put you on hold and each rep tells you something different, who here is going forward with litigation, im interested, someone has to start the process so that sprint will change and start working with customers instead of lieing, overcharging, etc. what ever happened to the customer is right? i know there customers who take advantage of others but come on there are alot of lagitmate claims here that should be addressed, email me if any of you have considered litigation? jldemoss@msn.com

   Comment by joann — September 24, 2007 @ 4:26 pm

10. I have been a Sprint customer for over 10 years. In this time, my family grew and I kept adding phones. It seems like everytime I did it 2 times, I would get this totally whacked out bill between $400-$700. Then of course I would have to engage in the anxiety producing event of pushing *2. My real question is this. When I signed up for the fair and flexible plan they told me and produced literature stating that overages were at $5 per additional 100 minutes. I just got another crazy bill and the PCS rep told me overages were at 30 minutes and that it has always been that way. Am I crazy?

    Comment by Praxxus — September 26, 2007 @ 12:24 pm

11. The prior message email is
    Praxxus@cox.net

    Comment by Praxxus — September 26, 2007 @ 12:27 pm

12. Here is my last email sent to sprint on Sept 26, 2007

    To Whom It May Concern:

    I have been with Sprint through some very tough times (ARMY) and used to speak very highly of your company to many individuals inquiring about your services. However, you have made me another unhappy, uncared for, and abused customer.

    Now let me illuminate on the problems that you have caused me and my wife. Before our wedding day we debated heavily about which wireless provider we should use, mine (Sprint) or hers (Cingular/AT&T). That is one argument that I will never live down, yes I won the battle but not the war, or should I say that Sprint won a small battle but lost two customers when our contract expires. From the day that we acquired her new phone we have had numerous problems.

    First, it took three calls to India or some other nation, being a recipient of globalization, to offer any reason why they gave us an area code that was on the other side of the state. Although, my number and bill was being shipped to our area code where we needed the phone, no one seemed to understand why that was a problem.

    Second, since my wife and I both work in an area that Sprint does not feel necessary to cover with a network signal, we asked to have a plan that includes roaming. After three months of calls to your customer representatives to fix the problem, they finally decided to deduct $5 from our bill until they thought it necessary to give us the proper plan.

    Third, your network must believe heavily in dropped calls. I am the beneficiary of at least three or four dropped calls a day. One more and I might be playing with Roger Clemens for the NY Yankees, or be a father and not know about it until I get back from a business trip (another reason for my wife to proclaim to me that she was right).

    I could continue to list problems that we have encountered with your network, unfortunately also our network; however I would like to just rid the problem. Sprint, you once cared about my business and my satisfaction, what happened? Is it my marriage that bothered you or something else? My wife and I are counting the days until we rid ourselves of a company (SPRINT) that does not care for its customer’s satisfaction. So please do NOT extend our contract past our expiration date. I would have liked to end our relationship on a high note, but that is impossible now.

    Sweetheart, just let me tell you again you were RIGHT!!!!!!

    Comment by Ad and Le — September 27, 2007 @ 5:10 am

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