Comments on: October 2007 Rants

By: Michael Vargas

Michael Vargas — Wed, 31 Oct 2007 19:37:48 +0000

I don’t agree with anyone!!! SPRINT RULES!!!! WAIT UNTIL WIMAX COMES OUT ALL OF YOU ARE GOING TO SWITCH TO SPRINT! REMEMBER SPRINT OWNS WIMAX! DON’T KNOW ABOUT WIMAX WELL RESEARCH IT, YOU ARE GOING TO FALL BACK.

By: Valerie

Valerie — Wed, 31 Oct 2007 08:43:35 +0000

I stumbled onto this site seeing if there are other people with issues with Sprint. These horror stories are all too familiar.
I moved to an area where my phone has no service or roams. I can’t use it anywhere. When I went to the Sprint store to buy a charger, I was telling the salesperson about the terrible service and he kept telling me I needed new phones. Ironically the two phones I needed were the two expired contract phones. I upgraded the two phones and agreed to a two year agreement. Big mistake! The new phones are even worst than the old ones. They don’t work in places the old ones did. My kids have no service at school so they can’t call me from there. Our entire housing track has no service so if I go out for a walk and take my cell for safety reasons it is pointless. I can’t use it at work because it does not work in the building. So I am left to wonder what the point in having the phone is in the first place?
On vacation this last summer the phone rarely had service. We drove from California to South Dakota roaming all the way. When I addressed these issues to a Sprint Rep. he could care less. He went on to say the phones are not guaranteed to work in buildings or in remote areas etc etc. Ironically everyone I know with a non Sprint service phone has service in the buildings and in my house.
I have been trying to cancel my entire plan for a week and it has been a hell of a hassle. I was on hold for three hours! So I resorted to email. I also requested that my early termination fee be waived since the new phones did not work and we still have no service. The email response was due to their calculations I have service. I just sent an email inviting them to my house to prove it. Like that will happen. One CSR told my husband it may be possible for a tech to come out to our area and move the tower! That seemed a bit ridiculous! I am still fighting the early termination fee, it would be worth $400 to get rid of this horrible company, however, I am going to have some fun with them and file all possible complaints with every possible agency and then I am going to file a lawsuit when they attempt to collect and mess up my credit. Working with a building full of attorney’s has advantages!
Looking at some of the other rants by Sprint employees made me realize that some need to realize without customers they don’t have jobs; and to the employees who are being mistreated by their idiotic management, unionize!! Your working conditions sound terrible.
I just bought 4 Verizon phones and they work in my house, at work, and the kids have service at school! Amazing. Goodbye Sprint. You just lost four customers who have been customers for ten years. I hope it was worth it.

By: Ryan Mason (yeah I am brave enough to leave my name, lets see sprint try something else!)

Tue, 30 Oct 2007 20:35:27 +0000

Ok so I have had spint service (or lack of should I say) on my phone for about a year, and a wireless card for about 4 months, I like others had a giant computer fart and had to go buy a new one with, yep you guessed it a slot that only fits the mini cards. So I call customer we dont care……I’m sorry I mean customer care, and after telling them that I was goig to cancel they put me through to the retention department who then tells me I am going to have to fork out $300 for a new one, I tell them to go ahead and cancel my 5 lines of service, they then tell me that they may have a solution and if I pay 129.99 I can have a new card in 1 day. I need the card for work so agree under duress and figure I can claim it on taxes anyway.

So on Tuesday I get the new card and install it and I am back up and running, I however comment to my wife that the card sticks out about 3 inches and is pretty flimsy and I need to be careful with it. So roll the clock forward to Saturday night and I am working DUI taskforce (yeah I am a cop, dont hate me, its not us who make you speed) so there are 2 of us in the car and my partner gets back in the car after a stop and clips the card with his gun belt, very lightly I might add and I look over to see the card virtually snapped in half by his very minor graze. At this point all I can think of is how much more they are going to sting me for a new one.

Come Tuesday I finally get through to customer we dont care who put me through to some department that agrees to replace my care free of charge as its within the first 30 days of purchse and they will give me a card I was not offered that is actually smaller and will not stick out as much and to have a nice day………….I AM STOKED AT THIS POINT!…………..but wait………………

I hang up the phone and go to call the wife and tell her the good news only to be greeted by the automated voice telling me that I am currently over my $300 limit and owe $524.00 before my service will be turned back on……….yeah I am a little pissed to say the least at this point.

I stay on the line and end up at financial services who tell me I have been billed 760.00 for equipment! I ask them to detail what equipment but they cant tell so I have to be transferred to customer care so I then get hung up on and call back to get a lady in india tell me that the charges are valid but she also cant tell me what they are for……..I ask her how she can tell me they are valid if she has no explanation so her pearl of wisdom is…….wait for it….BECAUSE WE SAY SO! at this point I am so smoking mad I hang up on her and call back and demand someone american to talk to, I then get a nice old lady in Canada (close enough ay!) who tells me that yes they were wrong and it needs to be fixed but retention is the department that can do that and she needs to transfer me AGAIN! (mind you the retention department started all this crap 7 days before!)

So I am currently on the phone to Jessica as I type this in the retention department who looks at my account and tells me that I am in fact in credit $35.00 and she cant see any evidence of owing $524.00 ever, so I ask her to be a little more thorough as I am calling her by way of trying to call my wife and being redirected to financial services who routed me to customer care who then routed me to the retention department and that was why we were having this pleasant conversation.

She agrees to check and comes back to tell me that tis the 30th and there is actually a $300.00 charge ready to hit the account on the 3rd when the bill comes out but she (just like everyone else!) cant see what it is so she has to get approval from her supervisor to give me a temporary credit so my phone can be turned back on and then they will have to deal with it again in 4 days when the bill comes up and they can look at it???? so I then ask if in 4 days am I going to be disconnected to which she advises yes but just call us back and we will fix it then! OMFG people does the left hand ever know what the right is doing? these people are so lazy, dont even get me started on the retail stores! they are a bunch of retards that the short bus mistakenly drops off every morning. they are the most unhelpful bunch of aholes, oh and dont you love reading the posts from the customer service reps, I roll when I read them……

Here are some pearls of wisdom from sprint CSR’s I want to give answers to:

Dont yell at us – dont you think its multiple people that we have spoken to who dont want to help us, just like you that make us yell

We dont pay attention – well if we werent so pissed at you all because your so lazy maybe we wouldnt see red and not hear the useless we cant help you lines that spew from your useless mouths

We do the best we can to help – by help does that mean “customer couldnt be helped” or another favourite “customer hung up before help could be given” – code for I couldnt be bothered so I hung up on them

Anyway hope some of you had a laugh or have had simliar experiences and ca relate………….unfortunately.

By: Tom

Tom — Wed, 24 Oct 2007 01:37:54 +0000

Unortunately I signed on for 2 more years. When my membership is up, I am definitly leaving Sprint. Their customer service is terrible especially in the Rockville, MD store. It might even be worth it to leave now, pay my termination fee and get the hell out of there. I can’t logon to my account anymore, they won’t send me my password or userid even if I give them part of my ss number. My battery won’t charge anymore and I’m told to go to another store where the technicians leave by the time I get home from work. Hello Verizon or AT&T.

By: Denise

Denise — Tue, 23 Oct 2007 16:09:33 +0000

Ok I have been with sprint since 2001. In 2005, I added an additional line to my phone in store. They let me know that I would be signing a year contract because I had 2 lines. If I was to have only one line it would be a year contract. So I went with the two lines for me and my mother. That was a lie. I was still signed up for a 2 year contract. Then in 2006 I bought a new phone at the market rate. Not to renew my contract. Ok that went fine. Then I found out that I was getting charged for every text, pic and internet usage. I called in and somehow when i bought my new phone they dropped my vision pack. So I did receive a credit for that amount i was charged. Ok so everything is great, NOPE!!! They added the services back onto the phone but now there were not in a bundle. I was paying $15 for vision, $15 for unlimited text, and $15 for pic mail. Before I was paying $15 for all three services unlimited and i also received an $5 credit for download. Oh well this service is no longer offered so I have to pay for each service individually. But of course the customer “care” rep apologized. But that does not take into account that I am paying an additional $30 and not receiving my $5 in download credit. So basically I am paying an additional $35/month for the same service. So I call in a year later to see if there are any specials that are being promoted. Nope!! We cant offer you anything. I have been with Sprint for 6 years now. I am looking elsewhere for service. I am even thinking about Boost mobile. That way if I dont like it I just stop paying.

By: Anonymous

Anonymous — Fri, 19 Oct 2007 15:46:49 +0000

Sprint is the worst cell phone company out there. Their coverage stinks; their customer service is a contradiction in terms; their website is difficult to navigate, and doesn’t offer the few services that you might actually need, instead of the frills that will make Sprint more money. I’m sitting on hold, right now, to get the FIFTH operator today at sprint.com — I’ve wasted the whole morning dealing with this company. They keep calling my cell phone — which is for my kids’ EMERGENCIES only — to try to sell me things. I have asked them FIVE times to remove me from this call list. Yet the calls come in, when I’m busy, or in the midst of meetings. Sprint has violated the terms of our agreement; they should allow me to switch to a company that will honor my requests to be left alone.
Now I’ve been on the phone 1.5 hours w/them to get this resolved; I’m wasting my time in the hopes they’ll improve. They keep sending me to operators who say, “I’m sorry, someone sent you to the wrong department. Let me send you to the right one….” Is anyone awake there??? AVOID SPRINT. SAVE YOUR SANITY & PEACE OF MIND.
I wish I had gone with *any* other company. The $400 cancellation fee is too much, though, so I’ll suffer until it’s finished. STAY AWAY FROM SPRINT!

By: Anonymous

Anonymous — Fri, 12 Oct 2007 21:10:22 +0000

Sprint’s telephone payment system is 100% stupid
I’ve complained about this to various people, and now I’d like to document it.

I dial *3. This is good. The payment system is integrated into the service so I can call and they should recognize my phone and…

Sprint: “For English, press 1.”

enter: 1

Sprint: “Please enter your ten digit Sprint telephone number” (or something like that)

What? Shouldn’t know? It’s the ONE I’M CALLING YOU FROM! Or does Spring not actually have caller id?

enter: my number

FIVE SECONDS OF SILENCE

Sprint: “Please confirm your ten digit Spring telephone number”

WHAT? It’s the one I’m calling you from, motherfucker! It’s YOUR SERVICE! YOU SHOULD KNOW!

enter: my number again

FIVE SECONDS OF SILENCE

Sprint: “RING… RING…. half a second of hold music”

Sprint: “Welcome to the Sprint automated payment system.”

WHAT? Didn’t we just…?

Sprint: “For English, please press 1.”

I hate you.

enter: 1

Sprint: “Please dial your ten digit Spring PCS account number followed by the pound sign.

FUCK YOUUU!!!! This is the THIRD TIME!!

enter: my number

Sprint: “You entered: ” (and my number) “To confirm, press 1.”

enter: 1

Sprint: “With this option you can –” (explanation of payment options, with ‘debit or credit card’ as the first one)

Sprint: “To confirm that your payment is posted to the correct account, please enter the last four digital of your social security number, followed by the pound sign.”

I’m sorry, wait. So the fact that I’m calling from my Sprint phone into the Sprint payment system on my Sprint account and I have entered my Sprint phone number three times now HAS NOT actually confirmed that I am trying to pay for MY OWN service? Would somebody else accidentally pay for my service? How could they do that? Is it even possible?

enter: the last four digits of my social security number

Sprint: “You entered…” (and tells me my number) “If this is correct, press 1.”

enter: 1

Sprint: “To pay with…”

Well, they’re about to present payment options. Since the MOST POPULAR METHOD OF PAYMENT and FIRST MENTIONED IN THE LIST BEFORE is atm/debit/credit, I’m just going to save myself some time and hit ’1′

Sprint: “Please enter your nine digit routing number…”

OH SHIT! Now they want me to pay direct out of my bank account? How is this the first option? What do I do?

enter: star, star, star, … pound?

Sprint: “I’m sorry, I was not able to process your transaction. Goodbye!”

…and hangs up.

RESTART PROCESS!!

Okay back to payment options.

I’m smart and I hit 2 this time.

Sprint: “with this option, you can pay with your…” (and explains the payment options that were already explained a few menu items ago)

Sprint: “You owe blah moneys, to pay in full, push 1″

Okay cool at least I can save some time here.

enter: 1

Sprint: Please enter your credit card number, followed by the pound sign.

I’d just like to note here that I’ve paid with the same CC number for the entire duration of my account, which thus far has been three years. For a few month, Sprint was saving the number and asking if I’d like to pay using that card again. I guess somebody complained that it was too convenient not to have to enter your credit card number over the phone every single month, so they removed that option.

so I enter my number.

Sprint: “You entered…” (and the number) “To confirm, please press 1.”

enter: 1

Sprint: “To confirm, the card ending in —- will be charged the amount of —-.”

And finally I am on my way.

So let’s see. I had to enter my phone number three times, my language of choice twice, the last four digits of my social security number, my credit card number, and push 1 to confirm those entries about ten times.

Here’s how it should work:

I dial *3. It automatically knows my phone number (duh) and asks me if I want to pay my own bill or somebody else’s. I push 1 for my own bill. At the end of that first prompt is the Spanish option, because there’s no reason for them to assume that over the course of my subscription I have somehow lost my ability to speak English. Thus, the thing with the smallest chance of being true – somebody who does not speak english is using my phone to pay the Sprint bill of someone who is not me – should be LAST and not FIRST.

Next, it tells me my balance and asks if I’d like to pay in full. I push 1.

Next, it notes that I paid with a credit card ending in —- last time, and if I’d like to pay again with that credit card to press 1.

Next, since at this point anybody could be using my phone and we need to make sure somebody isn’t paying my bill with my credit card without my permission, it asks for the last six four of my social security number. Enter that, it confirms my order, I push 1, and that’s the end of it.

Now, that’s five inputs. Four of those are pushing 1. (not counting dialing the payment system to begin with).

Why can’t it be that easy?

By: Anonymous

Anonymous — Thu, 11 Oct 2007 17:36:25 +0000

Sprint wankers who do not appreciate agents. Do u know that sprint customer care and telesales agents spend their nights on less than $2 an hour pay just take care of you wankers? show some appreciation bitches

By: mike

mike — Wed, 10 Oct 2007 13:25:00 +0000

well i was a very satisfied sprint customer until about 3 months ago when i had gotten my bill and it was unusually high. I had found i was charged for pcs data on my daughters line , Ok i called her and asked are you using the net on your phone she says no ….ok i call sprint and after trying for a week to get thru i finally talk to a mideasterner who politely explains to me they dont make mistakes in billing and i would have to pay the charges ..this went on for three consecutive billing cycles of which i sawpped phones with my daughter and was still billed even though the phone was sitting silently at home on my dresser. this wound up costing me an extra 125.00 of which i have no idea to this day what it was actually for (free lunch for the ceo)….thanks sprint! Im going to verizon !

By: Vic

Vic — Wed, 10 Oct 2007 01:57:21 +0000

I’m another (planning to be former) Sprint customer. I don’t expect to actually accomplish a non-hostile parting from Sprint but will give it a try. I started with Sprint about 12 years ago and until just under 2 years ago was satisfied with the service. Trouble started when I changed my plan. I started noticing extra fees on my bill of 15.00 every month for services I didn’t order. Each time I went in to talk to the service department about the charges I was told they weren’t on my on-line bill even though they were on my hard copy of the bill. It took over a year to get the charges removed from the bill and they never paid me back for the money they took. Next I decided to get a new phone. I planned on adding a special service in a few months so asked advice about which phone would meet my needs. I bought the 100.00 phone that was recommended and when I went in later to add the service I’d been interested in was told that phone wouldn’t support it. I ended up buying another phone and had international calling put on it so I could take it on a trip. During the trip over I couldn’t get calls out over 50% of the time although I was assured I wouldn’t have a problem. the latest problem is that last month I got a bill with a fee I didn’t understand. I paid the standard balance I owed and send emails questioning the additional extra amount. Naturally I didn’t get a response to my emails even though I had also sent an email to the corporate mailbox for issues that hadn’t been resolved. Now even though the payment of an extra 150.00 has been scheduled my service has been turned off because the payment for the additional amount was one day past the billing date. I’d accidentally let the date get past me while I tried to get an answer about the charge. Add the out and out rudeness of the staff to the misinformation given out and constant unexplained charges on my bill and there isn’t anything good to say about this company. Can anyone recommend a good cell phone cpmpany?