How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?
rant: a loud bombastic declamation expressed with strong emotion
Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.
14 Rants this month
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Sprint just upgraded their web site. However, you cannot make a payment until you make yourself an administrator. To make yourself an administrator, you have to know your account number. Who the he_ _ knows that? I finally get my account number and enter it. The system does not tell me whether it accepts the account number or not. I then try to make a payment and am notified that I am not the administrator. After being on the phone with customer support for 40 minutes, no one could resolve my issue. Yet, they want you to remain a customer
Comment by Denise — November 1, 2007 @ 1:40 pmI can’t log on to pay my bill. When I try to pay over my sprint phone the call is always dropped. I called last week to request a bill and so far nothing.
Comment by Mika Hamby — November 5, 2007 @ 9:08 amI am to the point where I am seriously considering paying the early termination fee, throwing their phone in the trash and finding a new phone company.
This is ridiculous. I have been trying for weeks to log on and pay my bill. I just bet if I wanted to buy something from their website it would work just fine.
I have used Sprint since it first began in Texas back in the early 1980s but what little patience I have is just about gone.
Its funny how customer service reps can state that if customers are “rude” perhaps they will not get any help. Well, I have a question. If you are paying for a service that is not working for you, do you continue paying for it? No, you will probably cancel your service. So, how about I cancel my sprint service because it sucks and then multiply it by a thousand other customers and guess what you get? Unemployed customer service reps Sprint no longer needs since there are no customers to help. Maybe thats why Sprint has layed off so many of you “I will choose who I help” attitude idiots. Then you find yourself sitting on your couch without a job because your attitude is for “shit”. Who would want a rep in their company that decides how he or she helps customers? Not I. I want the best ambassodors that I can possibly have. Because good service keeps customers and customers stay with company’s that acknowldge some down falls and understand that they need to improve. Dont lie or not help or play tag with the customer tell him the truth, so one day, which by the way will be very soon. You will be without your service rep job.
Comment by Anonymous — November 7, 2007 @ 7:14 pmI have always been a sprint customer so i guess that makes me a glutton for punishment. What really sent me over the edge though is having to spend the last 4 nights on the phone with some customer service rep in the phillpines and still not having my problems resolved. All i wanted to do was to migrate my wife’s sprint account to my family plan. I ended up with a new phone and a new number. Then went through 2 customer service “specialists” to cancel the number. Now have to ship the new phone back when i get it. Not so sure i am even going to get it because i ordered my palm centro 7 nights ago and still nothing. Then this morning i get called by someone from the postal service. Apparently my package was there but with a totally wrong and non existent address even though i was called twice to confirm the order. Atleast they had my number on the package so that postal service could call me. Kudos to that. I think out of country call service reps are polite and courteous and thats it. I don’t think they have the tools or the knowhow to address a lot of problems and in their eagerness to help, they end up creating an even bigger mess. I have gone from receiving $20 discounts every month to having to pay for numbers i have never had. The worst is when one rep says this or that will be done and when you call to follow up, another rep knows nothing about it and theres no notification on the account. Now i am stuck on sprint for the next 2 years and if they didn’t have such a cheap data plan with their power vision it would realy suck.
So to all sprint reps who read this please DO PROPER FOLLOW UPS AND GET IT RIGHT THE FIRST TIME IF YOU DON’T WANT PEOPLE CALLING YOU ALL UPSET. YOU WOULD BE UPSET TOO IF YOUR HARD EARNED MONEY WAS BEING WASTED COZ OF SOME TARDS MISTAKE!
much love and respect to u sprint ( )0( )’s.
Comment by kdog — November 13, 2007 @ 2:08 pmWORST CUSTOMER SERVICE I EVER HAD IN USA.
Sprint PCS Supervisor put me on hold for 2hours and 52 minutes. I have called customer service service from Land line to get another customer service person to resolve my issue. I have to call almost every other month to fix the errors in my Sprint PCS bills. This is the type of service Sprint provides for a customer who has been with them for more than SIX years. May be I am stupid to put up with these kind of nonsense
This is the worst customer service record for me from any business in USA for the last 30 years.
Comment by Anonymous — November 13, 2007 @ 4:53 pmI wish i could cancel mine, i have called customer service many times and they want me to pay a 200 dollars fee to do so, as we have 3 phone that will be a fee of 600 dollars !!
This is ridiculous, i have no reception at my house anymore, when i do get calls at the Office they get dropped withing minutes. My text messages download 50% of the times.
I wish i knew a solutionm or something i could do to cancel my contract asap, if anyone has any tip on how to do so, for the Love of god let me know.
Thanks.
Stephane
Comment by stephane — November 16, 2007 @ 6:36 amfiapman AT gmail.com
Used to work for Sprint. After many years of dedicated hard work, determined that due to the inefficient, bloated, overpaid bureaucracy, this was not the company to have phone service with. Left Sprint nder a severance package, and as soon as my free service was over, took my service to Cingular – not a bit of problem in over a year of service.
Comment by Anonymous — November 16, 2007 @ 12:00 pmP.S. Hey valerie – after the latest news, I would not hang my hat on WiMax. Dare I mention ION, BroadBand Direct, Push2Talk, Nextel, and now WiMax. Sprint had a history of sending lots of good money down a rat hole.
I have just spent hours on the phone with the delightful customer service douche bags for the second time this week – my bill came in with multiple texts that i supposedly sent to, of all places, ROMANIA!!! I don’t know anyone in romania, nor do i know anyone who knows anyone in romania. These people at Sprint first of all tried to tell me that perhaps i had forgotten that i had text someone in romania or that maybe i had forgotten that i had lent my phone to someone!!! The cheek of it, are you implying i have early onset alzheimers? So i then asked if i could have a breakdown of ALL my texts made that month because if someone is able to text romania thru my phone then whose to say that all the other non-international text are mine??? Well you would have thought that i had asked for the world……i was put on hold and then put on hold some more only to have this supervisor come on the phone and tell me that i would be refunded the money for the romanian texts and would be anything else today???? I said, ‘er yes, an answer to my request for a text breakdown please’….well this woman (who sounded as though she had had a few drinks) spun me numerous stories leaving me completely unsatisfied. I was told to go to my local sprint store and see what they could do!!!! Has anyone else come across this, being charged for texts that they didn’t make? Can phones still get cloned?
Comment by Milly — November 17, 2007 @ 12:11 pmI have spent 2 hours talking about my 9 issues in 6 months to which all i asked for was $200 off my $400 early cancellation fee..i only have 1 account but 2 lines equals 2 termination fees…bastards….after being hung up on 3 times, and told i obviously don’t understand the situation I have emailed the CEO……this just blows…
Comment by kristie — November 21, 2007 @ 3:03 pmI have been a Sprint customer for several years, got a $100. card in mail for signing up for 2 more years, went to the mall, got a new phone, gave them the coupon. The new phone would work in 2 hours, went back, long story short, spent hours on the phone, 3 trips to the store and was told phone was defective. Back to the store and , I’m sorry but we areout of that phone, come back in couple of days. Gave back the phone, said cancel everything. Paid my bill every month, bill came with $100. for handset repacement, next mo. $100. for accessarys, called and talked some more, each time was told, it was taken care of. I went to at@t after my 2yr. was up, got a new phone, next mo. $300. on my bill for canceling before my time was up. Called again, they tell me it is up to the person I bought the phone to cancel, called her and she says, it is their job to do, needless to say, I think they are a deceitful company and not to be trusted. I have heard many people haveing a problem with them. I have sent e-mails, copies of all my receipts and he tells me today, they have no proof that what I am saying is true. Pass the word along and tell your friends never to get involve with them. It is not worth it. thanks
Comment by Anonymous — November 23, 2007 @ 6:39 amSimple request – at least I thought it was simple. Upgrade from a Nextel phone to a Sprint phone and add a phone to the account under a family 550 plan. Well – not so simple. First, to order the phones and change plans took 90 minutes on the phone with a customer “nonservice” representative (name was Vanessa). The call took so long because the phone line was so poor and her English was even poorer – ironic, isn’t it? A communication company with the inability to communicate?
I should also note that I tried to do this online, which may have been possible, however, I could not order the phone I wanted (A Katana DLX) without the shopping cart automatically adding a Nascar package for $225. There was no success in removing it from the options.
After a few days, I received the two new phones (both Christmas presents by the way – ordering early to be all set for once). Thought I’d better check them out and discovered that the newly added phone had an area code that I didn’t recognize: 615. Hmm..my area code (for which my current account and phone had) was 616. Michigan vs Tennessee as I discovered.
So I call. Talked with Julius in customer service and spent 53 minutes on the phone with him. He attempted to change the number but apparently his level of technical security wouldn’t let him change the number. During our discussion, he also attempted to activate the upgraded phone without success. Both phones had a problem he couldn’t fix. So I am transferred to Nicole, one level up I’m told. Same story with Nicole – can’t fix it. So I am transferred to Ashley, another level up I’m told. To no avail. She issues two work orders, one for each phone and says she will get an email when it is corrected and will call me within 48 hours regardless.
No call from Ashley after a full week.
I have now discovered that my monthly bill has been issued with a charge for the phones and two separate billing plans. A family 550 plan and a family 450 plan. Not only is there one plan too many but I have been charged since my original call for both plans, neither of which I can use since neither phone is working. In addition, I was charged for shipping which I was told would not be charged.
So I call back. What is detailed below took me from 8:30 to 11:30 on the phone with various representatives.
I actually got directly to Tech Support the first time. I talked with Curtis who indicated that he would be able to help me and resolve this after I informed him of the efforts thus far. After obviously trying the same procedures as Julius had done a week earlier, he was unsuccessful. So he brought someone else in (this was one name I couldn’t understand after asking a couple times). After many “hold periods” I was told there were 4 people in Tech working on the problem and he would be back to me, proceeding to put me on hold again. After being on hold for 15 minutes without a status report, another rep picked up the phone – George – and proceeded to ask me how I needed help. The call with Curtis and his 5 buddies was lost as were 90 minutes of my time.
After hearing my story, George proceeded to take the same steps as his predecessors, to no avail. But – new information! I was not a Sprint customer, but a Nextel customer so I needed to talk to someone else from Nextel. He proceeded to transfer me and I ended up at the same beginning customer service line I had originally called the week before.
Having now given up on getting the phones corrected (I was told by Curtis and his friends that there were no 616 numbers left and they were having trouble transferring my existing Nextel number to Sprint because the company was still having difficulty combining services) I called back to get phone return instructions. But first, I would attempt to get my billing corrected.
I got Natalie in customer service. Finally, someone who understood what was happening, understood there had been other problems like this, and someone who actually corrected my billing the same day. After making all corrections, she transferred me to the return area. I had expected to get a voice message as the return center is not open on the weekends as I had been told twice and received their voice mail twice through all this. But, there must be somebody working there because I did receive a return label by email and I will be returning both phones on Monday. I will back with my current phone and current plan – right where I started – without a new phone for my wife to replace the i670 which is very good at turning itself on and off on a whim, without a Christmas gift to my daughter, and with having wasted over 5 hours of my time on hold and in conversation with people that couldn’t resolve the issues.
Conclusion – Sprint is good at correcting billing problems and returning phones as I had no problem with those fixes. Providing phones and service and actually excelling in communication – not in Sprint’s vocabulary.
Comment by Paul — November 24, 2007 @ 5:10 pmIt is quite sad that I have to leave a rant here as I used to work for Sprint. I had no idea the customer service in my company sucked so bad.
My ex-husband and I wanted to split our accounts after our divorce. I was annoyed that I actually had to go into a Sprint store to accomplish this task. Who wants to go to the store with their ex-spouse? What an insensitive policy. I’m sure we aren’t the first couple in America to get a divorce. Get a clue Sprint.
They split the account and got both of our names wrong on our new accounts, which we had to go BACK TO THE STORE to fix. In addition, they added two new phones to each of our accounts, which we didn’t purchase. Rather than solve the problem, they put a fraud hold on the account, saying that the equipment may have been obtained illegally. That was very disturbing to think someone committed identity theft with our accounts. They promised to call me back but they never did. I later found out that someone miscoded the problem and that it was the salesperson that added the equipment charges. Thanks guys for scaring your customers needlessly.
So they finally reverse out the equipment charges but later on, they continued to send my ex’s bill to me, despite the fact that we provided all of our contact information.
In addition, MY statement still included my ex’s service charges so we were basically getting billed twice for his usage. Again, I had to GO TO THE STORE to figure out what was going on.
Keep in mind that my dad died while this was going on, so I’m trying to juggle the repeated trips to the store with a three year old in tow and making funeral arrangements. Worst month of my life made worse by Sprint.
After 3 billing cycles the issues were almost resolved but I did have call again to get the plan we asked for at the onset. Another nice touch is that whenever I call someone, my phone now displays my ex-husband’s name in the caller ID. My boyfriend LOVES that… Haven’t been able to get past the 30 minute on hold time to figure out how to fix it yet. I’m sure it will involve another f*@$%^&ng trip TO THE STORE.
I’ve used Sprint for 8 years and am counting the minutes until my contract expires. WHITE HOT HATE for them.
Comment by Disappointed — November 26, 2007 @ 12:16 pmI have had a cell phone for over ten years and of all of the companies, SPRINT is the absolute worse of them all. I tortured and raped by SPRINT for two years.
They allowed their service repesentative to alter my service plan, without my permission. I don’t know if the reps recieved commission or what, but every time they altered my plan, I had to pay an additional $45. Which was never refunded and when they changed my plan back to the original plan, I was force to pay an additional fee of $45. WHAT KIND OF CRAP IS THAT? Due to the alterations, my contract was extended and of course to rectify it…. I had to pay an addictional $45.
Which overall means, that I ended up paying SPRINT, hundreds of dollars in excessive fees because of THEY ALLOW THE REPS TO CHANGE YOUR PLAN WITHOUT YOUR APPROVAL AND THEY CHARGED YOU A NON REFUNDABLE FEE OF $45+ EACH TIME YOUR PLAN IS CHANGED. IN MY CASE EACH TIME A REP. CHANGED MY PLAN… I HAD TO PAY SPRINT A TOTAL OF $90. THEY CHANGED MY PLAN AT FIVE TIMES..
NEEDLESS TO SAY, I AM NO LONGER WITH SPRINT AND IF YOU ARE SMART YOU WILL PAY THE $150 AND MOVE ON…
A WORD TO THE WISE… NEVER EVER DISRESPECT A REPRESENTATIVEE BECAUSE YOU WILL “PAY” …
SPRINT ALSO CHARGED ME ROAMING FEES, ALTHOUGH I WAS IN MY CALLING AREA…
I HAD TWO LINES, ON ONE OCCASSION THEY CHARGES ME FOR OVERAGE FEES FOR THE SECOND PHONE, ALTHOUGH I DID NOT EXCEED MY MINUTES….
IT ALL STARTED WITH MY FIRST BILL, THEY CHA RGED ME AN ADDITIONAL $125 AND THINGS WENT DOWNHILL FROM THERE…
PLEASE READ YOUR BILL CAREFULLY
THIS CAN’T BE LEGAL!!!!
PLS EXCUSE ALL TYPOS
Comment by I HATE SPRINT PCS — November 27, 2007 @ 1:43 amThis is crazy!!! My phones have been dropping calls where it never dropped calls before. Yesterday I would be on the phone for 1 min and it would drop the call, it would not roam or anything. My husband has the same phone and would do the same thing all day. Called customer service, they tell me the phones need an update. Do the update.Guess what?? Still dropping every call. My husband who is out of town on business finally has enough and calls customer service himself from his hotel room on his company phone. Waits on hold for 23min then speaks to Ashley. Explains everything to her, she tells him to take the phones to a service center, regardless of what the tech says we can get new phone and not the same model or make at know charge sense we paid full price for these. After an 45 min conversation we think the problem is solved. WRONG!!!! When I take the phones to the sucky Winder,GA PeachState wireless place , Ashley said thats where to go, The tech said it would take a hour for him to look at it,keep in mind I have 3 children under 4 yrs, got back after the hour the tech tells me that he did an update on my husbands phone and my phone has had water damage. What? He then tells he knows it has water damage because the sticker by the battery turned from white to red. What? The phone works perfect other than it drops calls. I am so mad!!!! My trip to there is pointless he said he could not help me. So I get home start looking at the phone that has supposedly had water damage when I notice the memory card is missing!! I call the store talk to Matt the tech. He says”The phone did not have a card in it when it came in.” That is a lie. I know it did. I’m furious now so I call Customer service. They do nothing about my missing card and them me that Ashley the one that my husband talked to yesterday was wrong. They can not help me with the problems with me phones, to call the insurance company about them,maybe they can help.I tell her that is not acceptable. She then says she will have her manager contact Ashley’s manager and will contact us back tonight. That was at 2:30pm and it is now 7:45pm. I have not heard from anyone. They also can not tell me when my contract is up. Sprint SUCKS so bad. This is not customer service. I also called Matt’s Supervisor and left a message to call me back at 1:15 today. He has yet to call me back. I’m about to tell them to shove their piece of s*** phones up their A** and screw their contract, because they are not holding up their end of the contract!!! So every one beware of sprint and when your contract is up leave!!! If we all band together they will go out of business.
Comment by Anonymous — November 27, 2007 @ 2:48 pm