The other two (my mother’s and my Blackberry 8703e), are still
going through the “porting” number process.

Why the hell does it take so long? And I can’t even used my old
Nextel 7520 anymore… That’s why they were going to give me a
temporary number, which does not work either…

Great way to starting this 2 year relationship…

I hope it does not get worst. I have many friends and family members with Sprint, and they don’t have many (if any) issues with them.

I am now looking for an attorney who would like to head up a class action law suit.

Here’s my situation:

I am looking for a way to reduce my $180+ cell bill each month. I call customer service and have a nice, pleasant conversation with a rep about my options. I am advised to switch to the Family Fair & Flexible plan (it is neither fair nor flexible by the way). I agree. I change my plan to 2100 minutes/month for 109.99. I change NOTHING else on my plan. I retain roaming, text messaging on one of my lines, nights and weekends at 7pm, etc. All I change is the # of anytime minutes I am contacted to purchase each month. I’m even offered a “thanks for being a longtime customer” discount of 10% off of my charges each month. My bill should be approximately $140 a month.

Today I check my bill to get a solid number on the amount due on Dec. 1. My bill is $325.25. Gosh, I’m confused. I thought we found a way to save me some money each month. How did that happen? Must be some glitch on my account. So I call customer service.

I find myself speaking to someone over a very static-y line. I assume I’m dealing with an offshore, outsourced call center. I have to repeat myself several times with every statement I make.

I find several things with the first rep:
1. Because I changed my plan on day 2 of the cycle, I’m paying a pro-rated amount for the first day of the cycle.
– Fine. Sort of. Since I made a point to verify that the change on day 2 of the cycle would NOT incur any additional charges and it would be best to make the change on day 2 of the current cycle rather than wait until the next month cycle start date. But I can be reasonable and pay a REASONABLE pro-rated amount for 1 day.
2. I’m paying for 772 text messages on one of the phone lines.
– Not fine. I never removed the text message package from my plan. Someone at Sprint did- and without my permission. I’m not interested in paying $0.15 per text message because of their mistake. That’s well over $100.

So I ask for a supervisor. Before passing me off, he concedes that they made a mistake on the text messaging and agrees to remove the text messaging charges. He also agrees to set up my plan to have 1000 text messages each month for $10. I can live with that. He confirms that, with the corrections and my current plan (the new one) I should expect to be billed approximately $140/month after taxes. Please make the change before giving me the supervisor.

He confirms the change, puts me on hold for the supervisor. Ten minutes later I’m disconnected.

Round 2.
Of course it’s a completely different rep. I tell her that I was holding for a supervisor when I was disconnected. I’m forced to go over the entire situation with her. It takes me 10 minutes to convince her that I need to speak with a supervisor. She also puts me on hold for the supervisor and 10 minutes later I’m disconnected.

Round 3.
Now I’m pissed. I get a different rep. This one sounds American, but who knows. She certainly sounds sympathetic for a change. I have to give her the entire spiel. She reviews my account. Turns out that rep #1 didn’t actually do the text messaging refund and didn’t correct the plan to include text messaging. She tells me that the Customer Service reps aren’t authorized to make any adjustments over $25 and that I will have to speak to a supervisor. Great. That’s what I’ve been after for 45 minutes now. She promises to stay on the phone with me until the supervisor picks up so I’m not disconnected again. I say thank you and I’m promptly put on hold…. for ONE HOUR and TWENTY-SIX MINUTES.

Supervisor
Her name is Lannie and her employee number is 44593. She is the most rude and condescending person I’ve spoken with EVER at Sprint. Not only will she not credit back the text messaging mistake they made, she basically says I’m an idiot for not reading the terms of the contract – because if I had, I would know that changing my plan in the middle of the cycle would result in paying a full month in advance for the new plan while paying the old plan’s bill. It doesn’t matter that I’ve been a customer with an account in good standing for almost 7 years. It doesn’t matter that the customer service rep who originally “HELPED” me did not tell me the truth when I asked direct questions. It is all my fault… AND… if I terminate the account I will have to pay 3 $200 penalties – one for each line – even though it’s all on one contract.

HOW CAN THEY DO THAT???

I know that they overbill people all the time. This amounts to Fraud, if you ask me. They are intentionally giving people incorrect information to run up their bills.

I’m working on regaining the automagic posting of rants without approval for these pages, but I have to do a little bit of workaround due to the large amounts of spam that i hat i might add.

Keep ranting and make sure to join the rants forum (linked to at the top of the page).

E

Next, I got an old phone from my cousin. He abandoned Sprint years ago! I called to activate the phone. 1st rep couldn’t do it. They sent me to another division. That rep said we can’t do activations! They sent me back to original department. The new rep took me through the process, sort of. The activation didn’t work. Called again the next day. After 3 reps, got one knew what she was doing and got the job done.

As for coverage, Sprint sucks. I travel into some remote areas where I find my company phone (Cingular) works fine, but my Sprint? Forget it. Last summer on vacation in the northwest, I’m surrounded by relatives with Verizon. They all have great reception. Me, I have to turn so that I’m facing precisely 186 deg south, tilt my head just right, and here every other word that comes over the line, and I’m less than a mile from town along the coast, no mountains or other form of obstruction (Newport Beach, OR). When I was in the great lakes area last summer I found myself with no coverage, while every one else was jabbering away on their phones. Why am I paying for roam if I can’t use it.

As soon as my contract is up, I’m moving on.

The ETF is per line, not per account, which is sucks, I know. Sorry.

K and K… I feel bad for you, I really do. You need to call in, talk to the rep for about two minutes, ask for a supervisor. Read them off everything you wrote, make sure they’re listening. DO NOT LET THEM TRANSFER YOU ANYWHERE it will only waste time. The first people that pick up the phone are customer service, they are the ones who will help you. Tell them everything you just told sprintrants, be slow, make sure they are following along… all that is going on is that your account was set up very very incorrectly, and it has taken time to get it all working. In any case, a billing supervisor will be able to make it perfect.

And for the record, I’m sorry, but there is no way I’m going to access anyone’s account here. Sorry.
-Yetiamchosen

p.s. any time you need help with your sprint phone, drop a line here, I’ll do what I can…