14 Rants »

14 Rants this month

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1. Here’swhat we just e-mailed them on Oct. 8, 2006::

   From day ONE Sprint has been a total NIGHTMARE! That was in April-2005!
   Got 3 phones with 800 minutes to share.
   Was TOLD from day ONE that the 6669 number would have FREE text messaging for the LIFE of the contract.
   Then the NIGHTMARE begins!!!
   THIS is just SOME of what has happened since April!!
   Phones got cutt OFF. Looked at our bill and found out that we were being charged for EACH min that EACH phone used. Called and was told that it was all fixed and would have NO more problems.
   Phones went OFF AGAIN maybe a week later. Called AGAIN. I noticed that AFTER 7 PM calls were SUPPOSE to be FREE and we were being charged for ALL mins. used AFTER 7 PM on all THREE phones. Call AGAIN and was told AGAIN that the problem had been FIXED. Or course, not long after phones went OFF AGAIN.
   Now they are OFF AGAIN so I made 4 calls on last Thursday evening only to be CUT OFF when they tried to transfer me to the CORRECT dept. This happend FOUR times on Thursday and again THREE on Friday-CUT OFF EVERY time was transfered, which is usally a MILLION every time I call, and then end up right back at the SAME dept. in the end.
   Finally yesterday– got the new bill on line where we can see whats going on–and NOW we are suddenly being CHARGED for ALL the text messaging on the 6669 number that we were PROMISED from day ONE — would be FREE for the LIFE of the contract. Also noticed that NOW we are being CHARGED for WEB, whatever that is. All we do is check our SPENDING LIMIT so that we can see when the phones will be cut off AGAIN. Had a charges on all THREE phones for THIS.
   NOT ONE on any of these phones is SUPPOSE to be able to access anything thats going to cost extra suck as downloads, ringers and so on. On one of my MANY calls I was TOLD that they would block that ALL-as I REQUESTED and was ASSURED that this was DONE- so that all I would have to worry about going over our mins, 1411 calls, or text on the phones that dont have text for free.
   Which now brings me to the text messaging issue. HOW can you RAISE the charges on a contract FROM– .10cents a text to .15cents a text????????
   When I signed this contract it was .10cents a text. You CANT raise soemthing under contract. Wouldn’t that be like my Apt. going UP on my RENT BEFORE my lease was up????????
   This LAST time ALL our phones went OFF ( and are STILL OFF) until I figure out HOW all of a sudden you can CHANGE my contract.
   Oh yes, and I also noticed that on my number—6521-you have also ADDED picture mail–which I DID NOT ask for?? HOW can Sprint get away with this stuff?
   This is just a FEW of the many headaches I have had to deal with since I got these phones. Theres MORE. TONS MORE!!!!!!!!!!!!!!!!!!
   PLEASE LOOK MY ACCOUNT OVER AND TELL ME WHAT IS GOING ON!!!!!!!!!

   Comment by K and K — November 9, 2006 @ 10:01 am

2. Here’swhat we just e-mailed them on Oct. 8, 2006::

   From day ONE Sprint has been a total NIGHTMARE! That was in April-2005!
   Got 3 phones with 800 minutes to share.
   Was TOLD from day ONE that the 6669 number would have FREE text messaging for the LIFE of the contract.
   Then the NIGHTMARE begins!!!
   THIS is just SOME of what has happened since April!!
   Phones got cutt OFF. Looked at our bill and found out that we were being charged for EACH min that EACH phone used. Called and was told that it was all fixed and would have NO more problems.
   Phones went OFF AGAIN maybe a week later. Called AGAIN. I noticed that AFTER 7 PM calls were SUPPOSE to be FREE and we were being charged for ALL mins. used AFTER 7 PM on all THREE phones. Call AGAIN and was told AGAIN that the problem had been FIXED. Or course, not long after phones went OFF AGAIN.
   Now they are OFF AGAIN so I made 4 calls on last Thursday evening only to be CUT OFF when they tried to transfer me to the CORRECT dept. This happend FOUR times on Thursday and again THREE on Friday-CUT OFF EVERY time was transfered, which is usally a MILLION every time I call, and then end up right back at the SAME dept. in the end.
   Finally yesterday– got the new bill on line where we can see whats going on–and NOW we are suddenly being CHARGED for ALL the text messaging on the 6669 number that we were PROMISED from day ONE — would be FREE for the LIFE of the contract. Also noticed that NOW we are being CHARGED for WEB, whatever that is. All we do is check our SPENDING LIMIT so that we can see when the phones will be cut off AGAIN. Had a charges on all THREE phones for THIS.
   NOT ONE on any of these phones is SUPPOSE to be able to access anything thats going to cost extra suck as downloads, ringers and so on. On one of my MANY calls I was TOLD that they would block that ALL-as I REQUESTED and was ASSURED that this was DONE- so that all I would have to worry about going over our mins, 1411 calls, or text on the phones that dont have text for free.
   Which now brings me to the text messaging issue. HOW can you RAISE the charges on a contract FROM– .10cents a text to .15cents a text????????
   When I signed this contract it was .10cents a text. You CANT raise soemthing under contract. Wouldn’t that be like my Apt. going UP on my RENT BEFORE my lease was up????????
   This LAST time ALL our phones went OFF ( and are STILL OFF) until I figure out HOW all of a sudden you can CHANGE my contract.
   Oh yes, and I also noticed that on my number—6521-you have also ADDED picture mail–which I DID NOT ask for?? HOW can Sprint get away with this stuff?
   This is just a FEW of the many headaches I have had to deal with since I got these phones. Theres MORE. TONS MORE!!!!!!!!!!!!!!!!!!
   PLEASE LOOK MY ACCOUNT OVER AND TELL ME WHAT IS GOING ON!!!!!!!!!

   Comment by K and K — November 9, 2006 @ 10:01 am

   Comment by K and K — November 9, 2006 @ 4:06 pm

3. I currently have four lines on one account, with about 18 months left on the contracts for three of the lines. If I quit now, do I pay an ETF per line or per account?

   My daughter’s 6 month old LG PM-225 just had its screen bite the dust. I have a feeling that Sprint won’t be too helpful, or LG either, for that matter, so I want to be prepared when I have to start yelling.

   Thanks in advance!

   Comment by broken_lg — November 11, 2006 @ 4:33 pm

4. For the Sprint employees that are making remarks, I am not surprised. Your professionalism displayed on this site reflects what I have seen in your stores, and obviously other customers have seen it. Your treatment of your customers is reflected in the feedback you are getting. I have noticed from my personal expereince with Sprint that Sprint CSRs and managment have little regard for their customers. I do hope that all of the customers experiencing the level of service being provided will fight back. Please report them and send letters to the corporate office. I know it takes more time out of our schedules, but we have to fight back. The company can ignore and lose a lot of customers, or do something about it. What comes around goes around. If they continue to treat people like we have been treated, it will get around. I personally have told everyone I know about my experience so that they don’t pick the wrong carrier when they sign up for their cell service or change it.

   Comment by anonymous — November 11, 2006 @ 8:42 pm

5. I found this website by accident as I was looking at another
   website…………………And then there it was………”SPRINT SUCKS” in
   big letters w/yellow background………a smile came to my lips…….fellow sprint haters unite!!!! For over a year now I have had that favorite phrase on my voicemail!! Thanks for calling, blah, blah, leave your number, blah , blah, and don’t forget SPRINT SUCKS! I even had one lady call my number a second time while trying to reach me for some job just so she could hear me say it again! She thought it was great! Obviously she had some experience with Sprint – that SUCKS – firsthand. Did I mention SPRINT SUCKS? Oh yeah, SPRINT SUCKS SUCKS SUCKS SUCKS! This is great……finally some people who understand!!!!!! SPRINT SUUUUUUUCKS!!!!
   Thanks………………………..Carry on with the ranting SPRINT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!

   Comment by Ellen Payne — November 17, 2006 @ 11:49 pm

6. Ma’am. I am sorry my professionalism has not been up to par on this website, but you have to understand… I’m not on the job when I am here. I am the guy you see at quiktrip. I am the guy at church who holds the door open for you and asks you how your kids are doing. On the job, I am one of the best representatives, literally, that sprint has. I am one of few in advanced tech support, and of those, I am among the best. I have arranged twenty four hour call backs. I have spent five hours on an issue even though it will lower my paycheck, just to make sure a customer is taken care of properly. The stores are infamous for their total lack of knowledge about anything. Sprint is a company with terrible customer service… just like every other company I’ve ever dealt with. The only company that I know of with flawless customer service is http://www.newegg.com. Please do not take your frustration with sprint out on me. I am the rep that fixes your issue and fixes all the issues the other reps messed up. People ask for my manager so they can tell him to give me a raise… often. Just wanted to stick my neck out for me, since I felt sure that by “sprint employees” you meant “yetiamchosen”. Thanks. -Yetiamchosen

   p.s. any time you need help with your sprint phone, drop a line here, I’ll do what I can…

   Comment by Yetiamchosen — November 19, 2006 @ 1:04 am

7. Sorry it took so long. I have been absent of late.

   The ETF is per line, not per account, which is sucks, I know. Sorry.

   K and K… I feel bad for you, I really do. You need to call in, talk to the rep for about two minutes, ask for a supervisor. Read them off everything you wrote, make sure they’re listening. DO NOT LET THEM TRANSFER YOU ANYWHERE it will only waste time. The first people that pick up the phone are customer service, they are the ones who will help you. Tell them everything you just told sprintrants, be slow, make sure they are following along… all that is going on is that your account was set up very very incorrectly, and it has taken time to get it all working. In any case, a billing supervisor will be able to make it perfect.

   And for the record, I’m sorry, but there is no way I’m going to access anyone’s account here. Sorry.
   -Yetiamchosen

   Comment by Yetiamchosen — November 19, 2006 @ 1:56 am

8. Phone went through the washer. Nobodies fault but mine. Set out to replace it, not about to buy new one from Sprint, definetly don’t want to extend contract. Found nice phone for reasonable price on E-Bay. Called sprint to verify ESN valid for activation. They said yes it was valid. I bought the phone. When I received it, the phone could not be activated. Apparently there was a lingering unpaid account with that phone (I guess they like to hold the phones hostage for possible future payment?) Luckily, the people I bought the phone from are willing to reimburse the price of the phone less shipping and handling. Many of the sellers are not. Why did I bother calling Sprint if all they’re going to do is botch a simple check. If you take the path I took, recommend calling them to or three times to make sure that you are getting consistent information. They acknowledged they made the mistake, and they’re sorry, but they aren’t willing to reimburse my (fortunately small) loss.

   Next, I got an old phone from my cousin. He abandoned Sprint years ago! I called to activate the phone. 1st rep couldn’t do it. They sent me to another division. That rep said we can’t do activations! They sent me back to original department. The new rep took me through the process, sort of. The activation didn’t work. Called again the next day. After 3 reps, got one knew what she was doing and got the job done.

   As for coverage, Sprint sucks. I travel into some remote areas where I find my company phone (Cingular) works fine, but my Sprint? Forget it. Last summer on vacation in the northwest, I’m surrounded by relatives with Verizon. They all have great reception. Me, I have to turn so that I’m facing precisely 186 deg south, tilt my head just right, and here every other word that comes over the line, and I’m less than a mile from town along the coast, no mountains or other form of obstruction (Newport Beach, OR). When I was in the great lakes area last summer I found myself with no coverage, while every one else was jabbering away on their phones. Why am I paying for roam if I can’t use it.

   As soon as my contract is up, I’m moving on.

   Comment by e tom — November 20, 2006 @ 5:44 pm

9. Yikes! Sorry about taking so long to get these rants up you guys did! The joys of technology, sometimes it helps sometimes it hinders.

   I’m working on regaining the automagic posting of rants without approval for these pages, but I have to do a little bit of workaround due to the large amounts of spam that i hat i might add.

   Keep ranting and make sure to join the rants forum (linked to at the top of the page).

   E

   Comment by Erik — November 21, 2006 @ 3:08 pm

10. I have been a Sprint customer since 1999. I have encouraged at least 10 people – friends and family – to purchase Sprint phones and plans. I have personally purchased more than 5 phones over the years. I even have 3 phones on my contract and was looking to set up a new business account with 3 of the top-of-the-line $750 phones.

    I am now looking for an attorney who would like to head up a class action law suit.

    Here’s my situation:

    I am looking for a way to reduce my $180+ cell bill each month. I call customer service and have a nice, pleasant conversation with a rep about my options. I am advised to switch to the Family Fair & Flexible plan (it is neither fair nor flexible by the way). I agree. I change my plan to 2100 minutes/month for 109.99. I change NOTHING else on my plan. I retain roaming, text messaging on one of my lines, nights and weekends at 7pm, etc. All I change is the # of anytime minutes I am contacted to purchase each month. I’m even offered a “thanks for being a longtime customer” discount of 10% off of my charges each month. My bill should be approximately $140 a month.

    Today I check my bill to get a solid number on the amount due on Dec. 1. My bill is $325.25. Gosh, I’m confused. I thought we found a way to save me some money each month. How did that happen? Must be some glitch on my account. So I call customer service.

    I find myself speaking to someone over a very static-y line. I assume I’m dealing with an offshore, outsourced call center. I have to repeat myself several times with every statement I make.

    I find several things with the first rep:
    1. Because I changed my plan on day 2 of the cycle, I’m paying a pro-rated amount for the first day of the cycle.
    – Fine. Sort of. Since I made a point to verify that the change on day 2 of the cycle would NOT incur any additional charges and it would be best to make the change on day 2 of the current cycle rather than wait until the next month cycle start date. But I can be reasonable and pay a REASONABLE pro-rated amount for 1 day.
    2. I’m paying for 772 text messages on one of the phone lines.
    – Not fine. I never removed the text message package from my plan. Someone at Sprint did- and without my permission. I’m not interested in paying $0.15 per text message because of their mistake. That’s well over $100.

    So I ask for a supervisor. Before passing me off, he concedes that they made a mistake on the text messaging and agrees to remove the text messaging charges. He also agrees to set up my plan to have 1000 text messages each month for $10. I can live with that. He confirms that, with the corrections and my current plan (the new one) I should expect to be billed approximately $140/month after taxes. Please make the change before giving me the supervisor.

    He confirms the change, puts me on hold for the supervisor. Ten minutes later I’m disconnected.

    Round 2.
    Of course it’s a completely different rep. I tell her that I was holding for a supervisor when I was disconnected. I’m forced to go over the entire situation with her. It takes me 10 minutes to convince her that I need to speak with a supervisor. She also puts me on hold for the supervisor and 10 minutes later I’m disconnected.

    Round 3.
    Now I’m pissed. I get a different rep. This one sounds American, but who knows. She certainly sounds sympathetic for a change. I have to give her the entire spiel. She reviews my account. Turns out that rep #1 didn’t actually do the text messaging refund and didn’t correct the plan to include text messaging. She tells me that the Customer Service reps aren’t authorized to make any adjustments over $25 and that I will have to speak to a supervisor. Great. That’s what I’ve been after for 45 minutes now. She promises to stay on the phone with me until the supervisor picks up so I’m not disconnected again. I say thank you and I’m promptly put on hold…. for ONE HOUR and TWENTY-SIX MINUTES.

    Supervisor
    Her name is Lannie and her employee number is 44593. She is the most rude and condescending person I’ve spoken with EVER at Sprint. Not only will she not credit back the text messaging mistake they made, she basically says I’m an idiot for not reading the terms of the contract – because if I had, I would know that changing my plan in the middle of the cycle would result in paying a full month in advance for the new plan while paying the old plan’s bill. It doesn’t matter that I’ve been a customer with an account in good standing for almost 7 years. It doesn’t matter that the customer service rep who originally “HELPED” me did not tell me the truth when I asked direct questions. It is all my fault… AND… if I terminate the account I will have to pay 3 $200 penalties – one for each line – even though it’s all on one contract.

    HOW CAN THEY DO THAT???

    I know that they overbill people all the time. This amounts to Fraud, if you ask me. They are intentionally giving people incorrect information to run up their bills.

    Comment by Amey — November 28, 2006 @ 11:53 am

11. Can anyone help me with a current loophole? Am getting screwed monthly on my bill and do not have 3-5 hours a month to spend resolving issues. The kicker . . . my spouse works for Sprint and for two payperiods they have not been paid on time. They can’t even pay their own employees on time. Had to ask for extension as I cannot pay Sprint PCS bill without Sprint paycheck coming home. Getting fed up – any loopholes available? Help me find them please . . .

    Comment by fearlessphoenix — November 29, 2006 @ 3:16 am

12. Tuesday night I accidentally broke my PPC6700. I called sprint the next day and they transfered me to get my new phone sent to me. I payed the 50 dollar deductible and 15 bucks for next day shipping…I got the phone today and guess what?? When i went to activate it the ESN was in use on another account…I almost had a nervous breakdown….How can sprint be soooo freaking ignorant and stupid!!!

    Comment by Sprintsucks — November 29, 2006 @ 9:55 pm

13. Tuesday night I accidentally broke my PPC6700. I called sprint the next day and they transfered me to get my new phone sent to me. I payed the 50 dollar deductible and 15 bucks for next day shipping…I got the phone today and guess what?? When i went to activate it the ESN was in use on another account…I almost had a nervous breakdown….How can sprint be soooo freaking ignorant and stupid!!!

    Comment by Sprintsucks — November 29, 2006 @ 9:56 pm

14. I recently swtich from 3 phones from Nextel to Sprint…
    For some odd reason 1 phone has been switched over withouth a problem.

    The other two (my mother’s and my Blackberry 8703e), are still
    going through the “porting” number process.

    Why the hell does it take so long? And I can’t even used my old
    Nextel 7520 anymore… That’s why they were going to give me a
    temporary number, which does not work either…

    Great way to starting this 2 year relationship…

    I hope it does not get worst. I have many friends and family members with Sprint, and they don’t have many (if any) issues with them.

    Comment by dilligaf — December 1, 2006 @ 11:09 pm

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