Comments on: May 2008 Rants http://www.sprintrants.com Together Without Support Fri, 09 Dec 2011 16:48:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Hillary http://www.sprintrants.com/may08rants/comment-page-1/#comment-252824 Hillary Thu, 29 May 2008 00:27:46 +0000 http://www.sprintrants.com/?page_id=87#comment-252824 ok, so my first issue happened just after I got my phone on Sept. 07'. I had noticed my bill was higher than usual one month. I had called Sprint and they could not tell me why my bill was high. They just said it was taxes and sur charges. So the following day I went online to check my account again. It was even higher and they shut my phone off. So I called sprint AGAIN and must have went through several people before I got annoyed and just made a payment to turn my phone back on. The Rep I spoke with said my phone would stay on and he would even credit my account till I could pay some more so my phone would stay on. The NEXT day I called again cause they had shut my phone off again. My bill was raised even more, took me again several Rep then I finally asked for a supervisor and I was told my unlimited tex messageing was removed. I did not remove it!! Why would I? I tex so much it is rediculous for me not to have it. So someone within the company removed my tex messageing of my phone. After several calls and lots of agggervation I finally was able to get ALL the charges removed and everything taken care of. Everything has been fine since then till recently I lost my phone. Tried to replace it and I was not eligable for an upgrade or a rebate. After arguing and trying to get a discount of somsort, she finally offered a family share. That was fine. I got up the next morning I got up and checked it all out online to make sure it was all in order. IT WAS NOT. I had 3 phones on my account now. So I called Sprint, and was told I had a family share and a seperate line as well. Then I find out the contract I entered into was under false information. I was TOLD it was a family share w/ 450 min and my unlimted tex for 49.99. NOPE, the gentleman said I had my old plan, as well as the family share plan. But the family share plan was 59.99 plus 10$ for unlimted tex on both phone (so 20$), as well as the insurance on both phone. So my bill would have totaled to over 100$ every month. THAT WAS NOT WHAT I WAS TOLD!!! I DO NOT RECOMEND SPRINT AT ALL THEY ABSOLUTELY SUCK! Oh I am still dealing with them now. I have cancelled my phone service with them and am now trying to recover money from them that they owe me ok, so my first issue happened just after I got my phone on Sept. 07′. I had noticed my bill was higher than usual one month. I had called Sprint and they could not tell me why my bill was high. They just said it was taxes and sur charges. So the following day I went online to check my account again. It was even higher and they shut my phone off. So I called sprint AGAIN and must have went through several people before I got annoyed and just made a payment to turn my phone back on. The Rep I spoke with said my phone would stay on and he would even credit my account till I could pay some more so my phone would stay on. The NEXT day I called again cause they had shut my phone off again. My bill was raised even more, took me again several Rep then I finally asked for a supervisor and I was told my unlimited tex messageing was removed. I did not remove it!! Why would I? I tex so much it is rediculous for me not to have it. So someone within the company removed my tex messageing of my phone. After several calls and lots of agggervation I finally was able to get ALL the charges removed and everything taken care of.
Everything has been fine since then till recently I lost my phone. Tried to replace it and I was not eligable for an upgrade or a rebate. After arguing and trying to get a discount of somsort, she finally offered a family share. That was fine. I got up the next morning I got up and checked it all out online to make sure it was all in order. IT WAS NOT. I had 3 phones on my account now. So I called Sprint, and was told I had a family share and a seperate line as well. Then I find out the contract I entered into was under false information. I was TOLD it was a family share w/ 450 min and my unlimted tex for 49.99. NOPE, the gentleman said I had my old plan, as well as the family share plan. But the family share plan was 59.99 plus 10$ for unlimted tex on both phone (so 20$), as well as the insurance on both phone. So my bill would have totaled to over 100$ every month. THAT WAS NOT WHAT I WAS TOLD!!! I DO NOT RECOMEND SPRINT AT ALL THEY ABSOLUTELY SUCK! Oh I am still dealing with them now. I have cancelled my phone service with them and am now trying to recover money from them that they owe me

]]> By: GA http://www.sprintrants.com/may08rants/comment-page-1/#comment-252622 GA Wed, 28 May 2008 20:54:00 +0000 http://www.sprintrants.com/?page_id=87#comment-252622 I see a lot of sprint reps messages on here. If you don’t like getting curse at. Then sprint is the wrong place for you to work. Go to school get a really fucking job. There is a reason why sprint has lost so many customers. Customer service are liars. Tell you one thing and do another. I had sprint phone for about a year and half. Never had a single problem. Then they mere with Nextel. That is when my phone started to mess up. So I took it down to the sprint store and they type in a code and updated my software (that what they said they did). That didn’t work either. The sprint people said I needed a new phone to get better service. So I got a new phone and a new two year contract. That didn’t fix anything but make my battery last longer. I couldn’t get out the contract even though my house is in walking distance from a sprint Nextel store and I still got almost no service. I finally, after hours on the phone with customer service in the span of several weeks, told sprint reps to fuck you cancel my service. I’m never going to paid sprint the termination fee. I’m not paying for phone I can’t use half the time. But I guess I’m one these people who just wanted to get out of paying my bill like you sprint reps say. FUCK SPRINT, FUCK THE CUSTOMER SERIVCE, AND FUCK THE COVERAGE. I HOPE ALL SPRINT BUILDINGS GO UP IN FLAMES AND HAVE THE ONLY WAY TO GET HELP IS TO USE A SPRINT PHONE. I see a lot of sprint reps messages on here. If you don’t like getting curse at. Then sprint is the wrong place for you to work. Go to school get a really fucking job. There is a reason why sprint has lost so many customers. Customer service are liars. Tell you one thing and do another. I had sprint phone for about a year and half. Never had a single problem. Then they mere with Nextel. That is when my phone started to mess up. So I took it down to the sprint store and they type in a code and updated my software (that what they said they did). That didn’t work either. The sprint people said I needed a new phone to get better service. So I got a new phone and a new two year contract. That didn’t fix anything but make my battery last longer. I couldn’t get out the contract even though my house is in walking distance from a sprint Nextel store and I still got almost no service. I finally, after hours on the phone with customer service in the span of several weeks, told sprint reps to fuck you cancel my service. I’m never going to paid sprint the termination fee. I’m not paying for phone I can’t use half the time. But I guess I’m one these people who just wanted to get out of paying my bill like you sprint reps say. FUCK SPRINT, FUCK THE CUSTOMER SERIVCE, AND FUCK THE COVERAGE. I HOPE ALL SPRINT BUILDINGS GO UP IN FLAMES AND HAVE THE ONLY WAY TO GET HELP IS TO USE A SPRINT PHONE.

]]> By: another time wasting customer http://www.sprintrants.com/may08rants/comment-page-1/#comment-252522 another time wasting customer Wed, 28 May 2008 18:15:19 +0000 http://www.sprintrants.com/?page_id=87#comment-252522 another genius at the helm of Sprint's downfall, I would expect nothing less people love to hate you because you're an incompetent moron, not because you can make fun of someone's last name hopefully they're still hiring idiots like you, all the sooner for the aquisition another genius at the helm of Sprint’s downfall, I would expect nothing less
people love to hate you because you’re an incompetent moron, not because you can make fun of someone’s last name
hopefully they’re still hiring idiots like you, all the sooner for the aquisition

]]> By: the tech you love to hate http://www.sprintrants.com/may08rants/comment-page-1/#comment-252063 the tech you love to hate Wed, 28 May 2008 04:14:33 +0000 http://www.sprintrants.com/?page_id=87#comment-252063 michael nacy, kinda sounds like gacy, thats a faggot name michael nacy, kinda sounds like gacy, thats a faggot name

]]> By: Michael Nacy http://www.sprintrants.com/may08rants/comment-page-1/#comment-251856 Michael Nacy Tue, 27 May 2008 21:45:45 +0000 http://www.sprintrants.com/?page_id=87#comment-251856 I have read all these articles about sprint customers trying to rip off sprint and shit by whining about shit but for the most part------You Sprint Representatives are all stupid very non-intelligent people and cannot do your job so quit being stupid and posting your whining article and go to work and do your job and fix my problem with the company you work for. You stupid fucking assholes. I have a legit problem and can't get anyone of you to do anything right. And you then wonder why people get pissed!!!!!! I pay my bill everymonth and on time, never bitch about anything and I have nothing but problem since Sprint merged with Nextel. I have read all these articles about sprint customers trying to rip off sprint and shit by whining about shit but for the most part——You Sprint Representatives are all stupid very non-intelligent people and cannot do your job so quit being stupid and posting your whining article and go to work and do your job and fix my problem with the company you work for. You stupid fucking assholes. I have a legit problem and can’t get anyone of you to do anything right. And you then wonder why people get pissed!!!!!! I pay my bill everymonth and on time, never bitch about anything and I have nothing but problem since Sprint merged with Nextel.

]]> By: Michael Nacy http://www.sprintrants.com/may08rants/comment-page-1/#comment-251849 Michael Nacy Tue, 27 May 2008 21:37:39 +0000 http://www.sprintrants.com/?page_id=87#comment-251849 I have been a Sprint costumer for 13 years and now all of a sudden----Problems with phones and customer care representatives. I have Sprint/Nextel hybrid phones which are sprint cell phones and Nextel walkie Talkie. I have gone throught all of the types of Hybrid phones and seem to still be having problems with my walkie talkie service randomly working or not working. In the meantime my girl friend has an Ic 402 and no problems with it. I have had a rep from sprint send me phones to try to fix the problem and i have asked for them to send me a return package for the others that don't work properly. I still have no return package and they have charged me for numerous phones on my account. I called and got the phone charges off but they seemed to give me a credited account and they never sent me a bill last month so now I'm two months behind on my phone bill and still my phone does not work properly and I have a the top of the line Ic 902 Hybrid phone. I am so fed up with these assholes it's un real!!!!!!! Im so pissed and stuck paying these fucks!!!!!! I have been a Sprint costumer for 13 years and now all of a sudden—-Problems with phones and customer care representatives. I have Sprint/Nextel hybrid phones which are sprint cell phones and Nextel walkie Talkie. I have gone throught all of the types of Hybrid phones and seem to still be having problems with my walkie talkie service randomly working or not working. In the meantime my girl friend has an Ic 402 and no problems with it. I have had a rep from sprint send me phones to try to fix the problem and i have asked for them to send me a return package for the others that don’t work properly. I still have no return package and they have charged me for numerous phones on my account. I called and got the phone charges off but they seemed to give me a credited account and they never sent me a bill last month so now I’m two months behind on my phone bill and still my phone does not work properly and I have a the top of the line Ic 902 Hybrid phone. I am so fed up with these assholes it’s un real!!!!!!! Im so pissed and stuck paying these fucks!!!!!!

]]> By: Anonymous http://www.sprintrants.com/may08rants/comment-page-1/#comment-251282 Anonymous Tue, 27 May 2008 03:16:42 +0000 http://www.sprintrants.com/?page_id=87#comment-251282 The sprint rep said I was interupting him for trying to get my problems resolved while he was trying to plan his weekend on his cell phone while on the job. He was a royal asshole. We discontinued my service since that was the easiest way to resolve the issue in the shortest amount of time so he could quit being interupted by customers. The sprint rep said I was interupting him for trying to get my problems resolved while he was trying to plan his weekend on his cell phone while on the job. He was a royal asshole. We discontinued my service since that was the easiest way to resolve the issue in the shortest amount of time so he could quit being interupted by customers.

]]> By: Bob Sackamano http://www.sprintrants.com/may08rants/comment-page-1/#comment-250424 Bob Sackamano Mon, 26 May 2008 02:45:05 +0000 http://www.sprintrants.com/?page_id=87#comment-250424 Today i consider myself the luckiest man in the world! I switched cellular carriers ! I have been a sprint customer since 1999. I dont know what has happened but in the last 6 months they could not get my bill correct after signing a new contract. Every month i would spend a min. of 2 hrs a month on there arguing with them about it. I dont think i have ever witnessed such BAD customer service in my life anywhere.I paid the $ to break the contract thats how unhappy with them i was. It became a matter of principle. I probably cant say anything on here that probably has not allready been said. Just check your bill closely folks ! Today i consider myself the luckiest man in the world! I switched cellular carriers ! I have been a sprint customer since 1999. I dont know what has happened but in the last 6 months they could not get my bill correct after signing a new contract. Every month i would spend a min. of 2 hrs a month on there arguing with them about it. I dont think i have ever witnessed such BAD customer service in my life anywhere.I paid the $ to break the contract thats how unhappy with them i was. It became a matter of principle. I probably cant say anything on here that probably has not allready been said. Just check your bill closely folks !

]]> By: Mike Jagoff http://www.sprintrants.com/may08rants/comment-page-1/#comment-250366 Mike Jagoff Mon, 26 May 2008 01:02:26 +0000 http://www.sprintrants.com/?page_id=87#comment-250366 I agree with everything Andrea said, it was well put I agree with everything Andrea said, it was well put

]]> By: Andrea http://www.sprintrants.com/may08rants/comment-page-1/#comment-249605 Andrea Sun, 25 May 2008 02:32:23 +0000 http://www.sprintrants.com/?page_id=87#comment-249605 For you customers, I agree with many on this website and disagree with many, the thing is this is technology and yes it will fail at times. Many things can damage the towers and yes it does take time to fix them. Many of these previous reps do credit depending upon how you treat them. That is wrong in so many ways. If the customer deserve a credit then give them a credit, damn it. They spend time away from their loved ones to pay Sprint. (also our reps bills) Also it is nice when we do get customer that call us that are pleasant. I understand that you are upset with the company. We are techs and we are here to help you. We do not deserve to be talked to in the ways that several customers do. (unless you do get a rep that talks shit back. twear into their asses!) I DO UNDERSTAND ALOT ARE FED UP. But Sprint is getting alot stricker and is really trying to make it better for the customers. There is incompitent people that work for Sprint or vendors for Sprint but that is the same with all companies. Honestly, I do apologize for the way some of you customers do get treated. But plz if the rep is being nice and truely trying to help you just consider their feelings also. This is our job. Call centers period have huge turn over rates due to the job itself! For you customers,
I agree with many on this website and disagree with many, the thing is this is technology and yes it will fail at times. Many things can damage the towers and yes it does take time to fix them. Many of these previous reps do credit depending upon how you treat them. That is wrong in so many ways. If the customer deserve a credit then give them a credit, damn it. They spend time away from their loved ones to pay Sprint. (also our reps bills) Also it is nice when we do get customer that call us that are pleasant. I understand that you are upset with the company. We are techs and we are here to help you. We do not deserve to be talked to in the ways that several customers do. (unless you do get a rep that talks shit back. twear into their asses!) I DO UNDERSTAND ALOT ARE FED UP. But Sprint is getting alot stricker and is really trying to make it better for the customers. There is incompitent people that work for Sprint or vendors for Sprint but that is the same with all companies.

Honestly, I do apologize for the way some of you customers do get treated. But plz if the rep is being nice and truely trying to help you just consider their feelings also. This is our job. Call centers period have huge turn over rates due to the job itself!

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