21 Rants »

21 Rants this month

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1. I ordered a sprint wireless card and immediately found that it didn’t work at my home. It worked fine elsewhere but not where I was likely to use it most. So I tried to return it…
   The customer service people where professional and understanding. They apologized and said that they would send a return package, which I could return my device. The package never came. As I knew that I was approaching the end of my 30 day return window I called again.
   Same story this time, very nice but still never sent out the return package. Finally, I called a third time and told them about the previous experiences and that I wanted to return the device and to give me another option other than the return package because I knew by then that those never really arrive. This time they sent a UPS label that I could use to send it back in the original packaging.
   Now the device is gone. I hope and prey that they get it. When I called about one of the above issues they said that it could take four to six weeks for them to know that it had been received.
   Now on to the rate plan. Sprint offers two wireless rate plans; $39 for a smaller amount of data per month and $59 for an unlimited amount of data. The really cool thing is that you can switch from plan to plan as often as you like, even retroactively. So your bill will never be more than $59 plus taxes etc.
   Unfortunately, if you cancel your plan, as I did, you can’t switch retroactively. So, I have $172.61 in usage and they can’t switch because the plan is canceled.
   So, my advice for you is; one don’t do business with Sprint (or Nextel for that matter) and if you cancel, first switch to the unlimited plan first, then cancel.

   Comment by Patrick Mohney — May 6, 2008 @ 8:29 am

2. I called sales on 5/2/08 and was inquiring about adding a line. I made it very plain that my contract with the other carrier did not expire till 5/5/08. I am only seeing if there is anything that could be done in advance since my son was home from college and the line was going to be his. They were very helpful but did fail to tell me very important information. I stressed over and over that nothing can be made effective till 5/5/08. Sprint sales was not listening, only wanting to make the sale of adding the line and selling the phone. Whenever you hear the word “PORT” , you had better stop there. Basically, Spring ported my son’s number, which cancelled my contract early with the other carrier !!! Again, you can see, that Sales and Service was only wanting the sale, not thinking of what they were doing to my contact. I am now being charged 175.00 early cancellation fee. Today, and everyday for the past 7 days, no one can help me, they transfer to another dept, I will have a phone call back, it has to go to management and etc. Those are just a few of the excuses I have heard so far. Today, account services actually read the notes from my phone call on that day, of course, to their convenience, nothing was transcribed about me not wanting this done till 5/5/08. Very convenient for Sprint !
   Please be very careful with Spring, I am even receiving a corporate discount and I will be also informing my company of this incident.

   Comment by KIM — May 12, 2008 @ 12:10 pm

3. ok ive been working with a 3rd party vendor that works for sprint and damn… they are all about money giving prizes to ppl who sell the most… i had 3 calls today saying that 5 other call reps hung up on then or left them on hold for more then an hour… due to alorican regulations we are unable to place them on hold more then 20 mins a call or we get fired. and i have 2 other calls talking about how things are added to thier accounts they never authorized for… i know customer service isnt that hard… but a place that hires common street hooligans and ppl who dont know how to use a computer just baffles me. we are dealing with ppls life and cedit information. our systems go out every now and then and most of our tools do not work… sprint needs to “set the standard” or they are gonna go bankrupts and i think this completed my rant f?ck sprint i quit, dont care if it pays more. i just dont like the shady environment.

   Comment by ge43 — May 13, 2008 @ 7:55 pm

4. Back in the dark ages when I had a job that I travelled all over N & S Dakota and MN, I bought a “Brick” phone and had Sprint “service.” THey mis-spelled my name to
   the same as the car rental company and similar to the pickle
   packers. I sold handbells. The y spelled it handballs. Was I
   listed in their music section? No. Handballs are sports equipment! For the next 2 months I requested corrections.
   I became more agressive by each passing month. Finally I told them that if they didn’t correct things, I would quit using them. 2 months later I quit. Other companies did not satisfy
   me, until I found “Ariel” a small and really good provider.
   They were bought by Nextel and good service continued.
   Then the “merger” came and I was once again a Sprint victim.
   We got my spouse a Jitterbug phone mostly for security (she has MS). We have had not one second of trouble with her
   phone. My contract ends April 2009. THen, bye, bye Splint!

   Comment by Anonymous — May 14, 2008 @ 10:18 am

5. Sprint simply pisses me off because they openly nickel and dime their customers. Also I find bad customer service unforgivable because I’m a support tech and even the worse tech on my floor on his worst day could do better.

   Why should i have to pay a fee to pay my bill online or over the phone?
   How come I can’t go to any sprint store and pay my bill?

   Why do you charge me a membership fee to pay my bill at the store? Thats ridiculous I thought I was a membor of your stupid company when I made the collosal mistake of signing up in the first place….

   The only way to pay your bill free is to do the stupid machine in the ONE store (out of 5) that takes payments, and the machine doesnt even give me change! WTF you bastards, how is that even legal?

   I’ve been told that its within my legal rights to stand outside and picket against the corporation. I feel like I’d be making the world a better place by standing outside of the stores and warning future customers what there getting in to….

   who’s with me?

   Comment by Helen — May 15, 2008 @ 8:01 am

6. You can go to any sprint store and pay your bill you idiot, you’re probably somebody that doesn’t pay their bill anyway

   Comment by Anonymous — May 18, 2008 @ 11:29 am

7. we charge you fees to pay your bills because you are dumb enough to pay them!!! LOL

   Comment by Anonymous — May 18, 2008 @ 12:09 pm

8. I didn’t insult anyone else who left a message, so I’m not sure why you felt that you had to insult me.

   I have never been late paying my bill, and at least in San Angelo, you can only pay your bill at one location.

   Comment by Helen — May 19, 2008 @ 6:24 am

9. Helen, don’t bother asking if anyone is with you. ALL sprint customers are with you. Just look at the MSN/Zogby poll that had listed Sprint as #1 (on the customer service Hall of Shame). The geniuses responding to your post are a great example of why. And to the sprint rep who has the gaul to insult someone elses’ intelligence….. I would refer you to my first post. If not, I’ll refresh your memory: Sprint is the only wireless provider that actually lost customers in 2007. Sprint also managed to lose 71% of it’s share’s value in less than three years. Keep it up hero, at least Helen will still have a job.

   Comment by another time wasting customer — May 19, 2008 @ 9:42 am

10. with all due respect helen and I mean with all due respect f**k U!!!!!!!!!!!!!!!!

    Comment by pissed off rep — May 20, 2008 @ 9:07 am

11. Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at http://www.sprint-really-sucks.com

    Comment by AllenHarkleroad — May 21, 2008 @ 12:47 am

12. For you customers,
    I agree with many on this website and disagree with many, the thing is this is technology and yes it will fail at times. Many things can damage the towers and yes it does take time to fix them. Many of these previous reps do credit depending upon how you treat them. That is wrong in so many ways. If the customer deserve a credit then give them a credit, damn it. They spend time away from their loved ones to pay Sprint. (also our reps bills) Also it is nice when we do get customer that call us that are pleasant. I understand that you are upset with the company. We are techs and we are here to help you. We do not deserve to be talked to in the ways that several customers do. (unless you do get a rep that talks shit back. twear into their asses!) I DO UNDERSTAND ALOT ARE FED UP. But Sprint is getting alot stricker and is really trying to make it better for the customers. There is incompitent people that work for Sprint or vendors for Sprint but that is the same with all companies.

    Honestly, I do apologize for the way some of you customers do get treated. But plz if the rep is being nice and truely trying to help you just consider their feelings also. This is our job. Call centers period have huge turn over rates due to the job itself!

    Comment by Andrea — May 24, 2008 @ 4:32 pm

13. I agree with everything Andrea said, it was well put

    Comment by Mike Jagoff — May 25, 2008 @ 3:02 pm

14. Today i consider myself the luckiest man in the world! I switched cellular carriers ! I have been a sprint customer since 1999. I dont know what has happened but in the last 6 months they could not get my bill correct after signing a new contract. Every month i would spend a min. of 2 hrs a month on there arguing with them about it. I dont think i have ever witnessed such BAD customer service in my life anywhere.I paid the $ to break the contract thats how unhappy with them i was. It became a matter of principle. I probably cant say anything on here that probably has not allready been said. Just check your bill closely folks !

    Comment by Bob Sackamano — May 25, 2008 @ 4:45 pm

15. The sprint rep said I was interupting him for trying to get my problems resolved while he was trying to plan his weekend on his cell phone while on the job. He was a royal asshole. We discontinued my service since that was the easiest way to resolve the issue in the shortest amount of time so he could quit being interupted by customers.

    Comment by Anonymous — May 26, 2008 @ 5:16 pm

16. I have been a Sprint costumer for 13 years and now all of a sudden—-Problems with phones and customer care representatives. I have Sprint/Nextel hybrid phones which are sprint cell phones and Nextel walkie Talkie. I have gone throught all of the types of Hybrid phones and seem to still be having problems with my walkie talkie service randomly working or not working. In the meantime my girl friend has an Ic 402 and no problems with it. I have had a rep from sprint send me phones to try to fix the problem and i have asked for them to send me a return package for the others that don’t work properly. I still have no return package and they have charged me for numerous phones on my account. I called and got the phone charges off but they seemed to give me a credited account and they never sent me a bill last month so now I’m two months behind on my phone bill and still my phone does not work properly and I have a the top of the line Ic 902 Hybrid phone. I am so fed up with these assholes it’s un real!!!!!!! Im so pissed and stuck paying these fucks!!!!!!

    Comment by Michael Nacy — May 27, 2008 @ 11:37 am

17. I have read all these articles about sprint customers trying to rip off sprint and shit by whining about shit but for the most part——You Sprint Representatives are all stupid very non-intelligent people and cannot do your job so quit being stupid and posting your whining article and go to work and do your job and fix my problem with the company you work for. You stupid fucking assholes. I have a legit problem and can’t get anyone of you to do anything right. And you then wonder why people get pissed!!!!!! I pay my bill everymonth and on time, never bitch about anything and I have nothing but problem since Sprint merged with Nextel.

    Comment by Michael Nacy — May 27, 2008 @ 11:45 am

18. michael nacy, kinda sounds like gacy, thats a faggot name

    Comment by the tech you love to hate — May 27, 2008 @ 6:14 pm

19. another genius at the helm of Sprint’s downfall, I would expect nothing less
    people love to hate you because you’re an incompetent moron, not because you can make fun of someone’s last name
    hopefully they’re still hiring idiots like you, all the sooner for the aquisition

    Comment by another time wasting customer — May 28, 2008 @ 8:15 am

20. I see a lot of sprint reps messages on here. If you don’t like getting curse at. Then sprint is the wrong place for you to work. Go to school get a really fucking job. There is a reason why sprint has lost so many customers. Customer service are liars. Tell you one thing and do another. I had sprint phone for about a year and half. Never had a single problem. Then they mere with Nextel. That is when my phone started to mess up. So I took it down to the sprint store and they type in a code and updated my software (that what they said they did). That didn’t work either. The sprint people said I needed a new phone to get better service. So I got a new phone and a new two year contract. That didn’t fix anything but make my battery last longer. I couldn’t get out the contract even though my house is in walking distance from a sprint Nextel store and I still got almost no service. I finally, after hours on the phone with customer service in the span of several weeks, told sprint reps to fuck you cancel my service. I’m never going to paid sprint the termination fee. I’m not paying for phone I can’t use half the time. But I guess I’m one these people who just wanted to get out of paying my bill like you sprint reps say. FUCK SPRINT, FUCK THE CUSTOMER SERIVCE, AND FUCK THE COVERAGE. I HOPE ALL SPRINT BUILDINGS GO UP IN FLAMES AND HAVE THE ONLY WAY TO GET HELP IS TO USE A SPRINT PHONE.

    Comment by GA — May 28, 2008 @ 10:54 am

21. ok, so my first issue happened just after I got my phone on Sept. 07′. I had noticed my bill was higher than usual one month. I had called Sprint and they could not tell me why my bill was high. They just said it was taxes and sur charges. So the following day I went online to check my account again. It was even higher and they shut my phone off. So I called sprint AGAIN and must have went through several people before I got annoyed and just made a payment to turn my phone back on. The Rep I spoke with said my phone would stay on and he would even credit my account till I could pay some more so my phone would stay on. The NEXT day I called again cause they had shut my phone off again. My bill was raised even more, took me again several Rep then I finally asked for a supervisor and I was told my unlimited tex messageing was removed. I did not remove it!! Why would I? I tex so much it is rediculous for me not to have it. So someone within the company removed my tex messageing of my phone. After several calls and lots of agggervation I finally was able to get ALL the charges removed and everything taken care of.
    Everything has been fine since then till recently I lost my phone. Tried to replace it and I was not eligable for an upgrade or a rebate. After arguing and trying to get a discount of somsort, she finally offered a family share. That was fine. I got up the next morning I got up and checked it all out online to make sure it was all in order. IT WAS NOT. I had 3 phones on my account now. So I called Sprint, and was told I had a family share and a seperate line as well. Then I find out the contract I entered into was under false information. I was TOLD it was a family share w/ 450 min and my unlimted tex for 49.99. NOPE, the gentleman said I had my old plan, as well as the family share plan. But the family share plan was 59.99 plus 10$ for unlimted tex on both phone (so 20$), as well as the insurance on both phone. So my bill would have totaled to over 100$ every month. THAT WAS NOT WHAT I WAS TOLD!!! I DO NOT RECOMEND SPRINT AT ALL THEY ABSOLUTELY SUCK! Oh I am still dealing with them now. I have cancelled my phone service with them and am now trying to recover money from them that they owe me

    Comment by Hillary — May 28, 2008 @ 2:27 pm

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