14 Rants »

14 Rants this month

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1. How long can they continue to harrass me with this phone call? I have filed a complaint with the FCC since I have been registered with the donotcall database since 2004. As many times as they call me I will file me a complaint.

   Comment by Anonymous — May 2, 2007 @ 10:17 am

2. To all of you who actually have a valid issue, I do truly feel for you.

   But for the rest of you who are always trying to get an extra credit on your account, or weasel your way out of your contract, I have to deal with you people. I hate it when you tell me that I am giving you a credit, or I am going to waive your fees. If I can, and if I want to I will. If you are a jerk, I am going to say piss on you. All of you that do this (and you know who you are)are people that no carrier wants for a customer, because all you do is whine and waste our time and money.
   SO QUIT CRYING ABOUT YOUR BILLS THAT YOU DON’T PAY

   Comment by Anonymous — May 3, 2007 @ 10:10 am

3. As you can see by the customer reps that blog on this site, that Sprints customer service is based on how the rep feels that day and if he FEELS like helping. No standards, No guidelines. Pathetic. I habe not read once on here about people no wanting to pay bills, all have legitimate problems. It should not be if your nice ill help you. other wise your out of luck, thats why people yell and get pissed on the phone, Hire reps that can do the job. Not simpletons
   . Here a tip. try to get or request the Candian service center. They took care of alot of my problems. MUCH better than the U.S. call centers and nice to. If nthat doesnt work try and Google Sprint CEO’s numbers, Dont even bother with the cranky, crying U.S. reps. Good luck

   Comment by Randy — May 5, 2007 @ 4:03 am

4. Having a valid problem means that after I tell you that your little angel did do all of those text messages, you accept it. I have people argue with me everyday that they should get a credit because they or thier little monster uses the phone too much.
   Its not that we don’t try to help everybody, its that all we hear all day is “I deserve a credit” or “I didn’t make those phone calls”, so when I get a call at the end of the day, after hearing those types of things all day, its hard to believe you.
   So will I help you? Yes, I’ll do my best, but I can’t make any exception for you just because you think that you are special.
   Why would I give a screaming, yelling asshole a credit, I would rather give one to a nice person, who treats me with respect. I am not the company, I work for the company. So when you people claim its my fault and tell me “You are going to give me a credit”, it makes me want to spit in your face. Of course I don’t, I apologize for the inconvenience and explain why you are wrong in a polite way.

   Bottom line: I’ll help you regardless of how I feel personally, but don’t expect any extras if you’re yelling at me, telling me I don’t know how to do my job, or telling me what I’m going to do for you

   Comment by Rep — May 7, 2007 @ 5:01 am

5. To make a long story short, I purchased a Moto Q in Jan. I have an account spending limit in the amount of 350.00 which menas I do not have the ability to charge a phone to my account. The phone I recieved was defective so I called Sprint thinking that they would be able to take care of my issue. They issued a temp. credit on my account so they could charge it to my account and order me a new Moto Q. I called two days later to get the tracking number of the phone. I had my order number and I was given a tracking number. I thanked them and hung up. Later that night I went onto the UPS website to see when my non-defective phone would be coming. Much to my surprise the phone was already delivered to an address in Michigan. My address is in Maryland. I had to call Sprint to find out why my phone went to that address. The woman apologized to me and placed yet another credit on my account and re- ordered my phone for me. I then asked her what was going to happen to my account once the one temp. credit came off of my account that I would be charged for that phone that went to the wrong address. She told me to hold onto the information that I had, such as the order number and the tracking number and it would get taken care off. Meanwhile I recieve my Moto Q and everything is fine with my service and account. I get the return kit to send back the defective phone, which I do immediatly(sp*). I don’t like the Moto Q after all and get another return kit, but I go to the Sprint store and buy the Sanyo M1. I thought I had charged it to my account, but I was going through my reciepts and saw I paid for it in the store. I send back the other Moto Q that I actually recieved and waited for the warehouse to apply the proper credits. Then the fun begins. Our services were turned off and we had an account balance of 900.00. I called with the proper documentation showing that the one phone went to Michigan and that the other phone had indeed been sent back to the warehouse. I get another sorry for the inconvience again and I am put in touch with a supervisor, who I did not know at the time only placed another 30 day credit on our account. So 30 days go by and everything is fine. Until the horror of Sprint screw ups. The 30 day credit reversed again, and I had to get ahold of the BBB. Then it takes Sprint 3 weeks to respond to the BBB. The guy that I am dealing with right now is useless and is so unhelpful. I got in contact with this guy 4 days ago, and our account is so f&*%#%R right now, and our phones have been turned off for a week now. I am so fed up with this company. Luckily I have all my tracking numbers and all information to provide to them. I can’t even get Retention to fix the account because the guy put a block on the account and a note stating that he was handling it and that no credits were to applied by any other dept. This guy only works Mon- Fri. 9 to 5 so we are in limbo at this point in time. Plus, we have been with Sprint two years now and if we hadn’t just renewed, we would so go to another carrier.

   Comment by Stephanie — May 7, 2007 @ 6:06 pm

6. On Sept 13, 2004 My wife and I bought two Sprint phones and signed a two year service contract, with a one year warranty on the phones. We received an instant rebate on one phone and was to receive a $150 mail in rebate on the other. I mailed all the rebate info in to Sprint and then advised I had already received my rebate at the store. I carried both phones back to the store and told the manager where to stick them. She made a couple of calls and finally convinced Sprint I was entitled to a mail in rebate which they sent me 3 months later. On July 30, 2005 one of my phones went on the fritz and I took it back to the store. They did not have my phone in stock and replaced it with a phone of inferior quality that will not hold a charge for more than four hours. My two year contract expired on Sept 13, 2006 and I have continued on a month to month basis. I have never called Sprint nor written Sprint nor done anything with Sprint except pay my bill on time each month. Yesterday I received a notice in the mail that said I had extended my contract for another two years from April 26, 2007 until April 26, 2009. I called Sprint and held for ovef 20 minutes to tell a little girl that I had done no such thing. She said that yes I had done so on April 21, 2007. We had been camping deep in the woods on April 21 where no service was even available and I would never extend my sprint service. She wouldn’t listen to me and just said I owed it for another two years. I have contacted the Attorney General Fraud Division of my state and the FCC and will not take this from Sprint. They are a bunch of fraudulent assholes.

   Comment by Joe — May 14, 2007 @ 7:45 am

7. I have been a customer with Sprint for over 7 years, and have had business accounts for about 3.
   I have had unnumerable poor incidents with Sprint Customer support, but this one topped them all, and has lead me to conclusion, as well as future delegation.
   I was using two sprint cell phones, and had made a business change that only required one. So of course I chose the one that would not incur any early termination fee.
   I made the request, verbally and in writing, and received a confirmation that the correct number would be terminated.
   The following day I received an email stating that Sprint had received my request and had terminated the phone… unfortunately they terminated the wrong number.
   In essence, terminating my primary cell number, which obviously brought about alot of chaos in my business and personal contacts.
   I immediately demanded that the issue be resolved…. and well I got nothing.
   And then I was charged $200 early termination fee for the number that was wrongly terminated!
   What the mother f#@#$@g h@!! is going on? (I thought to myself…)
   It was like pulling teeth to atleast get the charge reversed… and to top it off I was unable to get my old number back.
   So this is my final good bye Sprint.
   You have caused me horrible pain, agony, and at times defeat.
   You will see my response from the FCC!

   Comment by mark — May 18, 2007 @ 1:25 pm

8. i’m sorry buddy but you’ll gain no sympathy from any sprint customer. sprint service is the definition of evil. it’s lathargic, operates at an elementary grade level, has poor perks…
   as is reflective of a blood sucking vampire, sucking every last ounce out.
   bull sh!t!!!!!
   give me a break.

   Comment by mark — May 18, 2007 @ 1:28 pm

9. Sprint, by FAR, has the MOST INEPT, INEFFECTIVE, RUDE and IRRITATING customer service of ANY company with which I’ve ever dealt (including car dealers, energy companies and financial companies, like banks). The managers at the service centers should ALL be fired!! In fact, SPRINT should be fired!!!
   I’ve had to call Sprint 8 times in attempts to correct my account charges and receive a refund (for wrong charges), due to me 5 MONTHS ago !!
   Everytime I call it’s the same CRAP. I have to explain my situation to a different person, I ask them to read their notes from my previous calls but they still can’t figure how the billing errors happened, by whom or how long it will be before they correct them. As I stated before, it’s going on 6 MONTHS!!! I will NEVER again do business with Sprint in ANY WAY, SHAPE or FORM. It’s hard to believe they’ve stayed in business though their sevice is so bad. They don’t deserve to be in business, so I’m gonna do all I can to expose them.

   Comment by SPRINT SUCKS — May 19, 2007 @ 8:11 am

10. Sympathy? Who’s looking for sympathy? The reason we tell you how we feel is because you seem to think we are sprint. We are not Sprint, we are employee’s who are trying to make a living like anyone else.
    I think rep said it wrong and made himself look stupid, but I think what he was trying to say was that if you can’t be nice, why should we help you?
    Am I sorry about the fact that you got charged $300 dollars too much, and will try to fix it if it was not your fault, but more than not we get people who claim to have not made that call, or sent 3000 text messages without a plan, or…..well, the list goes on and on, but you get my point.

    Comment by yet another rep — May 21, 2007 @ 4:35 am

11. Sprint has BY FAR the worst customer service I have ever received. They also lie to you. When I first decided to join Sprint, I only got it because many of my friends had it and I also wanted to try a new service. I had Cingular and barely got any service in the city where I lived. Cingular also upgraded there towers two months after… Anyways, when I first got my plan I asked the guy helping me if I will have mobile to mobile. He said YES it is included. Of course I was going to make sure this feature came with my plan because I knew I would be talking to many friends with Sprint. I was living away from home that summer I got the new plan and I was not in charge of paying my phone bill. Well, every day that summer was spent talking to close friends that I knew had Sprint phones. I would talk all day because hey, I was told mobile to mobile was a feature I would get. WRONG. I was billed larger amounts than I was supposed to be paying every month for 5 months. After I was informed I was going over on my plan, I was very confused. I assumed I was either talking too much or going over on text messages. And on top of that, a regular bill does not come with a list of every phone call you were billed for. I never had any way to track my minutes and didn’t feel I was on the phone that much unless it was with another Sprint customer. Well I decided to go into the store and see what was going on. I was directed back to THE SAME GUY that told me I would receive mobile to mobile… WHAT FXXXING PHONE SERVICE DOESN’T COME WITH MOBILE TO MOBILE… THAT IS THE MOST REDICULOUS THING I HAVE EVER HEARD! Well the guy told me that, WOW, it’s not included, you have to pay $5 extra every month… Okay why the FXXX wouldn’t I have agreed to that, knowing that I ONLY got the service because I knew I would be able to talk free to my friends any time of the day. At this point I agreed to pay the $5 extra fee because, gee I didn’t know WHY I WOULDN’T HAVE IN THE FIRST PLACE. Anyways, when the problem was finally solved all my friends were switched out of Sprint, what a surprise. Sprint is unreliable because of the people that work there. They just want MONEY. That’s all it is about. They will lie to you just to get all the money they can. The guy that told me that, couldn’t even stick up for himself when I approached him with his crap. He gave me a bunch of free extra services on my phone so I wouldn’t pursue to make the issue a big problem for them. When my service is up, I AM DONE WITH SPRINT FOREVER… I CAN’T WAIT.

    Comment by Ashley — May 24, 2007 @ 9:56 pm

12. ALERT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    PEOPLE CHECK YOUR PHONE BILLS. THEY ARE CHARGING YOUR MINUTES FOR TALKING TO CUSTOMER SERVICE. THEY ARE NOT SUPPOSED TO DO THIS. CUSTOMER SERVICE DOES NOT COUNT TOWARD YOUR MINIUTES.
    BASTARDS

    Comment by Randy — June 7, 2007 @ 3:48 pm

13. I signed up for a corporate discount and the rep told me that the only thing that would change with anything having to do with billing was that I would be charge a prorated amount for the current month since I was moving over in the middle of cycle. This occurred several months ago.

    Yesterday (6/9/07), I get a letter in the mail stating that my account has been suspended/terminated and has been turned over to West Asset Management for collections.

    I of course called Sprint up and have encountered nothing but transfers, disconnects, and incompetent supervisors who don’t have contact information outside of their own department and recommended I send and email to the “Email Department.”

    I still haven’t gotten this sorted out as of yet. I’ve created a website (http://sprint.chottotachikoma.com) to document everything and help to spread the word about the horrible customer service and how their employs bungle accounts.

    Comment by Daniel — June 9, 2007 @ 1:52 pm

14. For the last couple of months I have had to deal with rude, stupid, lying cust. reps at Sprint. I have a contract that gives me a promotional free second phone. According to the reps, in April they changed the “codes” for my program. Since then I’ve been charged an additional $20 for my second line. I called several times (each month since April) and got doublespeak then finally last month I got a honest rep. that gave me a credit for the error and promised to correct the codes. That was last month, this month’s bill comes and, guess what, another $20 charge! I got fed up and spent 3 hours on the phone trying to straighten out the problem and got some idiot gave me a credit for $10! I was so fed up that then I called back and tried to get out of my contract without penalty. I considered this to be a breach of contract) then the doublespeak really came on strong. It was so bad that when I caught on of the reps in a lie he hung up on my (that was Adam in cancellation). I’m at my wits end with this company. Help! How do I get out of my contract?

    Comment by Sick and Tired in PA — July 11, 2007 @ 7:50 am

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