Comments on: May 2006 Rants http://www.sprintrants.com Together Without Support Fri, 09 Dec 2011 16:48:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Mark Micloskey http://www.sprintrants.com/may06rants/comment-page-1/#comment-155 Mark Micloskey Thu, 25 May 2006 20:39:49 +0000 http://www.sprintrants.com/may06rants/#comment-155 Well, today is Thursday, and I have been trying to contact a customer service rep since Monday. The problem seemed simple: I could not open my Hotmail messages anymore.I was shown a window which stated "service temporarily unavailable, try again later." But it had been 4 weeks. I went online to find a phone number, but was blocked by a machine when I didn't have the social security number of the person who mailed me the phone to be on their "family plan". They claimed it was a security issue. So I wrote to a customer service rep online to report my inability to use the phone service. I asked the rep to call me. Tuesday I was told to call the same number. I repeated the facts, and explained again that all are blocked except the policy holder, who was 1200 miles away.Wednesday I was told to either call the same number or go to the nearest repair center, which turned out to be "88 minutes away". Too bad I don't have a license right now. I rewrote, and asked to forward my problem to someone who was capable of understanding and solving it. I again recommended them calling me. By Thursday they had given up and informed me that they were unable to figure out a solution and were ending my complaint. The name of the rep was "Devon K". They signed it "where customers come first"! Soon afterward I found a website which advised me how to bypass the automatic operator blockade by simply pressing "0" when they asked for the social security number. I managed to talk to a live person with no help from Devon, or was it Demon? Well, today is Thursday, and I have been trying to contact a customer service rep since Monday. The problem seemed simple: I could not open my Hotmail messages anymore.I was shown a window which stated “service temporarily unavailable, try again later.” But it had been 4 weeks. I went online to find a phone number, but was blocked by a machine when I didn’t have the social security number of the person who mailed me the phone to be on their “family plan”. They claimed it was a security issue. So I wrote to a customer service rep online to report my inability to use the phone service. I asked the rep to call me. Tuesday I was told to call the same number. I repeated the facts, and explained again that all are blocked except the policy holder, who was 1200 miles away.Wednesday I was told to either call the same number or go to the nearest repair center, which turned out to be “88 minutes away”. Too bad I don’t have a license right now. I rewrote, and asked to forward my problem to someone who was capable of understanding and solving it. I again recommended them calling me. By Thursday they had given up and informed me that they were unable to figure out a solution and were ending my complaint. The name of the rep was “Devon K”. They signed it “where customers come first”! Soon afterward I found a website which advised me how to bypass the automatic operator blockade by simply pressing “0″ when they asked for the social security number. I managed to talk to a live person with no help from Devon, or was it Demon?

]]> By: Anonymous http://www.sprintrants.com/may06rants/comment-page-1/#comment-41 Anonymous Sun, 14 May 2006 03:11:05 +0000 http://www.sprintrants.com/may06rants/#comment-41 heard anything about the progress on labor bord complaints at alorica.tulsa. \ heard anything about the progress on labor bord complaints at alorica.tulsa.

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