No Rants this month

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1. I was wondering how to cancel the $7 sprint insurance.

   The only reason I got it was because sprint sent me a defective phone and didn’t want to do anything about it. I went into the store where they fix and replace phones. The girl there was very nice [surprisingly] and said, just to get the insurance, get the phone fixed and then cancel it.

   Thankfully they finally listened to me and gave me a new battery so my phone is keeping a charge now for longer than a day. But, I have absolutely no idea how to cancel the insurance and really don’t want to keep paying for it.

   Thank you - Hope someone can help me.

   Comment by Anonymous — March 2, 2008 @ 3:38 pm

2. DO you know that if I am standing outdoors I can receive a call to my Sprint cell phone??!! No, I can’t be in my car (where I was when my child got hurt at school and they were trying to find me quickly). No, I can’t be in the grocery store—when my husband got very ill at work an needed to be picked up. I got the call to my voice mail (!) 20 minutes after he was trying to reach me.

   Why do I even have a cell phone if I am with Sprint???? It;s like carrying around an answering machine.

   I miss Verizon = : (

   Comment by Anonymous — March 2, 2008 @ 4:45 pm

3. top ten reasons

   these are the top ten things to do besides waisting your time leaveing a rant at this site!!!!
   10: clip your toe nails
   9:
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   2:
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   Comment by andy/flawda — March 14, 2008 @ 8:55 am

4. Sprint employees are childish the way they get on this site and flanme it up. they make me look stupid. Im a sprint employee but let me exlplain somethnig. Theres several problems that are leering over sprint right now.

   First of all i know weve got dumb employees, look above and see the erants they loeave, there just flaming self centered hotheads that are to buisy sooking over nothing to do there job. Call centeres employes make good money for coming to work, so it dosnt matter if your in a bad mood or if your hung over, or couldnt have the day off ebcause you used up your sick days. Your just making us all look bad by taking those thnigs out on customers.

   Second, not all sprint employss are like that. theres alot of people who come here to actuly help the customer. i mean to be honest i dont like sprint as a company. there realy dirty, and i guess some of our agents dont understand that. They target low income houses byn offering phones at little or no deposit, they might give someone with poor credit an expensive phone. that explains why your getting the calls about 5$ credits and stuf. But i know that most of the customers that do call in are not there to twist money out of sprint, theyd make more moeny getting a part time job and it would take less time. most of the ppl calling just have a problem and need someone to say “sure ill help you with that” and mean it.

   However, thats not jsut a one road street. with all the down play that sprint is getting in the media lately (just loojk at this website for example) customers call in, and it dosnt matter what sort of a charge be it minuets or for the cost of a phone, its never a chance of being a misunderstanding or something the customer may have done. No one is perfect. And befor you go replying let me just add that i would gladly help ppl solve these problems, educate them on how the services work and credit back for corrections. But calling in with a “sprint sux” mentality, or “this guys gonna fix it” or “i want my fucking account credited for blah blah blah” is not going to terminate my assistance. but it is going to interfare. I try not to be selective on customers because i know alot of angry customers are just frustraded with alot of the nonsense at sprint, but the best way to get a problem taken care of is to talk to me in a manner that allows us both to feel comfortable and we’ll beable to take it one step at a time and actuly solve account problems

   Bare in mind, Sprint is a dirty company,they use low ball tactics abnd they could use better quality control to get rid of some of the junk, but dont hate me because im on the other end of the phone. just because i answer the phones for sprint dosnt mean me and customer are not on the same team.

   Comment by MR.Furlong — March 22, 2008 @ 3:23 pm

5. I was a Sprint employee for almost 6 years. Well Nextel then Sprint. I was moved from department to department because my jobs kept getting cut. I saw the many changes that have occured once the two companies mergered. We were told to concentrate more on our active time (how long we were on the phones) than how we treated our customers. Once it came out that we were losing more customers than retaining, the focus at least in my center changed somewhat. We were told that it was more about the customers satisfaction than anything else.
   Alot of the previous posts by other employees make it sound like the people that the company employs are total idiots. While I will say that a good handful of them are, there are some that are not, that truly want to help and make a difference, but they are few and far between. I was one of them. I wanted to help my customers. I would tell them as much as I could get away with legally and even if they were nasty,mean yelling at me, I would still try to solve their problem. Yet I was in a sales environment and that’s not really what my job was about, so after 6 yrs and 5 months in a new position, I was let go because I was never hired for a sales job and could not make my sales quota. Even though during that time I stayed at work while I was ill, during severe health issues, because my supervisor felt that it would be better for us both if I just rested for a period of time and then returned to the floor so she might still make her numbers for the month. It’s all about numbers to them. It’s not about people. They don’t even try to help their own employees when they need it. They say one thing and then turn around and do another.

   Comment by Anonymous — March 28, 2008 @ 8:10 am

6. I am a rep for sprint tech support, Im only going to say this one damn time, for all of you that are too stupid to speak to a tech instead of a salesman about the features of a phone before you buy it this is for you, please do not call me and get angry when i tell you a feature is not supported on your phone when you didnt even speak to a tech about the features on it before you bought it, a salesman is obviously there only to sale you something, speak to a damn technician first!!!!!!!!

   Comment by Anonymous — March 30, 2008 @ 1:51 pm

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