The catch: The billing cycle starts on 3/6. So they leave you with two choices. Either call on the 6th and pay the $150 in penalty for early cancellation, or call on the 7th and pay for an additional month of service (in my case, roughly $100). Seems like I still payed an early termination fee now doesn’t it?

A parting Catch 22 for an otherwise satisified customer. Thinking that my service was cancelled, I hung up the phone with the CSR on the 7th, and forwarded my calls from my Sprint number to my new number – thinking that may be in place for the next 24 hours while the cancellation processed. Imagine my surprise when I received a bill for the WHOLE MONTH OF SERVICE (3/6 – 4/6) because I called to cancel on the 7th! They are not budging on refunding for this last month of service because a handful of calls came to my old number and were forwarded – so they have left me with only one option:

I will utilize every last bit of service for this month – including unlimited nights and weekends. I will be stopping by my office each Saturday morning to initiate a 36 hour call (plug my mobile phone in at my desk, call my land line, answer, and go have a nice weekend). I’ll return on Sunday evening to hang up. I have tried calling their CSRs twice to resolve this, and will continue to call until I have fully exhausted the (whatever is) remaining of the $85 they are extracting from me in cost of operations (figure maybe $15 – $20/hour loaded cost for the CSR on the phone?)

I intend to be a VERY expensive customer in my final days.

At what expense will Sprint realize the cost of this continuing poor customer service???

We are about to find out.

First of all, I don’t believe you’re a Sprint rep. Of course, your grammar and spelling would suggest that you are nothing more than sales rep at a third party store.

However, let me see if I understand you correctly. We’re not supposed to believe everything we here even if the information comes from reliable sources like the manufacturer or Sprint? If that’s the case, then why should we listen to you? You’re telling us not to listen to those “in the know,” and you’re pretending to be “in the know;” so, what is it? You can’t have it both ways.

Needless to say, it did not, does not, never would have and never will. I incurred a mind-boggling internet bill in my hotel and my local cell phone bill was jaw-dropping.

The Nextel customer service contact never responded to my email inquiry (I couldn’t call the 800 number from abroad) until after I had returned to the States. Then every single customer service person at Nextel frostily informed me that it was my problem, not theirs.

When I called to complain, they routed my call to the cancellation service, where the friendly operator screamed at me (truly) that I had to decide what I wanted to do or he was going to hang up.

I cancelled the service and paid the early termination fee and I hate Sprint and Nextel and told every single one of their customer service reps that. I took my cell phone account, also Sprint, to Tmobile immediately and don’t regret it. I had that account for nine years and regret every penny I gave them.