Comments on: June 2008 Rants

By: Erik

Erik — Sat, 28 Jun 2008 21:08:53 +0000

N.Y.O.D.B. –

Doesn’t that feel good to rant and get your complaint out to the world.

By: N.Y.O.D.B

N.Y.O.D.B — Wed, 25 Jun 2008 02:25:29 +0000

I am sick and tired of seeing all the complaints on this site, you actually waste your time to post all of these complaints here just to have them here so you can be heard, you do all of this for nothing because regardless of everything you post here, nothing seems to change, If you have so many problems with the service then why not cancel, stop sugar coating shit and things for what they are.

By: mary

mary — Wed, 25 Jun 2008 02:10:20 +0000

sprint sucks, yes. I’ve had service with them for 3 years now and almost every month I have been over billed. Sometimes I receive a credit but who has the time to wait on hold for hours waiting on customer service and always having to check your bill every month?????? Also, my plan included web access but I have never been able to use that service. I have talked to customer support too many times and they always do something different but never fix the problem. It goes from wrong username or password to busy try later. crazy. I finally just gave up trying to use it at all.

By: Anonymous

Anonymous — Tue, 24 Jun 2008 13:39:38 +0000

I had the worst experience today with one of the customer service reps. Being a loyal customer for over 3 years, and never having a returned payment, I thought I would get a little more respect. I had identity theft, and a hold placed on my account at the bank, which my sprint payment hadn’t come out of yet. Trying to explain this for hours on end, I ended up getting what I thought was an extesion on payment….that is after paying over 200.00 in one week. I was wrong. My phone didn’t get turned back on, and because they no longer were taking my credit card (which was actually a debit card, and my payment had already come out of my bank account,) the 200.00 I paid was being ut back into my account, and I was going to have to wait for that to clear in order to take out the cash and pay at the sprint store. Not only this, but the woman on the phone didn’t let me get a word in, and was not understanding at all of my situation. Afer going online and reading about sprint, I now see it is rated one of the worst in customer service. You might want to teach your people to be a little more polite, because you are really getting a bad rep out there….and I see why.

By: another time wasting customer

another time wasting customer — Mon, 23 Jun 2008 20:25:38 +0000

to ‘big mike’:
keep it up genius, you won’t have to worry about ‘dumb ass sprint customers’ for too much longer……. soon there won’t be any.

By: Anonymous

Anonymous — Sat, 21 Jun 2008 19:02:28 +0000

On Tuesday, June 17, 2008 I was mugged by two young men trying to get into a gang. I was beaten, bruised and sore. They got my purse with everything in it. Fortunately, they were caught, due to the extraordinary efforts of the Montgomery County, Maryland police department. They are the best.

I called Sprint to get the phone turned off and replaced. They told me two things: the people who stole it would still be able to use to access the Internet (and run up my bill) and that I would also have to pay $50 to replace the phone (I have the insurance, and they have no provision for victims of violent crimes.)

Sprint promised me a replacement phone no later than Friday. At 6 PM on Friday, still no phone. I call, and get a UPS tracking number, and look it up. Sprint gave the phone to UPS without an address on it, just the city in which I live. There are about 500,000 people in my town. So, needless to say, they can’t deliver. They are going to send a postcard to the listed address (none) to get clarification (which I will never received since there is no street or house number.) I call Sprint back and they tell me they will send out another phone for Saturday delivery and that they will call me back with the tracking number. They don’t.

I call shortly after noon on Saturday, and find out after nearly two hours of being pushed from one person to another, being placed on hold, that they didn’t send the second phone. Not only that, but they aren’t going to. It’s not part of the contract they have with UPS. Sprint is pointing fingers at the insurance company, and the insurance company is pointing fingers at Sprint. The phone is going to float around UPS until it goes back to Sprint.

Sprint is made up of a company of useless fuckers who probably don’t even have opposable thumbs. The biggest fucker of them all is a call guy named Joe, who’s employee number is 10017. Of at least that’s what he told me, he’s just another lying bastard with very little command of the English language. I could hardly understand his accent, so I have no idea where he is actually based.

Bottom line: I have no idea when I’m going to get a phone. I hate Sprint.
I really hate Sprint. I wish I’d never signed up with them, and as soon as my contract is up, I’m gone.

By: Big Mike

Big Mike — Thu, 19 Jun 2008 20:48:36 +0000

Lets not forget the dumb a** sprint customers that can not read a bill. Or understand if sprint credits a ten dollar surcharge, They still have to pay the $500 dollars in overages they racked up. Sick and tired of sprint customers!

By: Anonymous

Anonymous — Thu, 19 Jun 2008 14:27:21 +0000

I have read all this months rants. I used to be an employee. Firstly, about the TEP insurance. I say don’t remove it after 6 months. That insurance covers any lost, theft or just damage to a phone. Say you bought your phone 7 months ago and you lose it at the mall. If you just removed the insurance you have to buy a whole new phone and pretty much at full cost. Most people don’t want to pay a few hundred bucks on a new phone when the lost one.

I have seen many CSR’s totally mess up accounts. I was there for almost 6 yrs. Nothing really surprised me by the time I left there. I actually worked several depts over that time and learned alot about how things work. Though I never would have posted why I was working there. They actually monitor sights to see who is posting what. If you mention you are an employee, they can find you. And they can fire you if you release any information that is for company use only. Read your internal website people. It’s not as safe to post as you think.

I have dealt with reps in my old depts that started the company with me, and still couldn’t change a rate plan correctly. Its not about length of tenure when dealing with a rep. Best thing to do with any company is to verify what you have, know what it includes. That part is called being a knowledgable consumer. and always keep receipts, records, all that for anything important. It will save you alot of hassle in the long run.

By: mike

mike — Thu, 12 Jun 2008 21:14:00 +0000

I dont understand why all these people with super plans like SERO keep messing it up for the rest of sprints loyal customers. We’ve be customers for 8 years. I have three lines and pay a pretty hefty sum for all my services. I have never called in to complain about random charges on my account. But we have to Treo’s and honestly they suck, they’ve been horrible for the entire time we’ve had them. I’ve had mine for 20 months and the other for 19 months, i’ve tried multiple times with tech support and with the store to resolve the problems. Did I demand a refund? Absolutely not, I understand sometimes a phone isn’t the greatest and maybe the coverage in a local area kinda stinks. But after nearly two years of calling tech and going into the store it’s become cumbersome. So I call sprint and ask for a break since we’re so close to the 22 months. After 8 years they practicaly tell me to go fuck myself. How’s that for customer service? Then another rep in retentions tell’s me sure we can give you an upgrade credit but only for one phone. I wish sprint would start telling these losers who are screwing it up for all of us loyal customers to go fuck themselves. Sadly after 8 years we’re packing up out shit and moving to AT&T. Hopefully one of these days when sprint gets tired of alienating it’s long term customers we will come back………

By: smiley

smiley — Tue, 10 Jun 2008 01:09:59 +0000

I work in a tech support department for sprint and I haven’t even heard of that yet, we do send out notifications now through email, text, or a letter anytime we make changes to someone’s account