Comments on: June 2007 Rants http://www.sprintrants.com Together Without Support Fri, 09 Dec 2011 16:48:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Joann http://www.sprintrants.com/jun07rants/comment-page-1/#comment-61363 Joann Fri, 06 Jul 2007 20:11:09 +0000 http://www.sprintrants.com/?page_id=75#comment-61363 I received a bill with $388.00 in overage charges that started on 6/11/07, but, not accounting for my usage from 6/23/07 to 6/11/07 which presumably included all of my 1000 free minutes. I called Sprint twice to get a complete bill (which included the 1000 minute usage), they sent me another copy of the first w/o the accounting of the 1000 minutes, When I again requested an accurate bill (mandatory by law), the customer representative told me I would be charged $5.00 on my next bill for that copy, but, then the charges would be reversed. I asked him not to go there anymore because sprint was not doing me any favors, that was not the issue, and I still did not have an complete bill from Sprint. He said, he was doing this because "I would call back again about the $5.00", as if to say, YOU are the problem, and we are trying to help. I am still waiting to see if I really used 1000 minutes in 8 days, which I never do, and if Sprint gets me an accurate bill. I WILL call the Department of Corporations and e-mail the Attorney General's office in Sacramento, Ca.. if this does not get resolved properly. Sprint also tried to get me to agree to another two year plan for a reduction in my $580.00 total cost bill, if I upgraded to an $80.00 monthly plan from my $49.00 monthly plan (which I do not need and do not want). I too have been with sprint for nine years and really never had problems in the past. This is crazy. I received a bill with $388.00 in overage charges that started on 6/11/07, but, not accounting for my usage from 6/23/07 to 6/11/07 which presumably included all of my 1000 free minutes. I called Sprint twice to get a complete bill (which included the 1000 minute usage), they sent me another copy of the first w/o the accounting of the 1000 minutes, When I again requested an accurate bill (mandatory by law), the customer representative told me I would be charged $5.00 on my next bill for that copy, but, then the charges would be reversed. I asked him not to go there anymore because sprint was not doing me any favors, that was not the issue, and I still did not have an complete bill from Sprint. He said, he was doing this because “I would call back again about the $5.00″, as if to say, YOU are the problem, and we are trying to help. I am still waiting to see if I really used 1000 minutes in 8 days, which I never do, and if Sprint gets me an accurate bill. I WILL call the Department of Corporations and e-mail the Attorney General’s office in Sacramento, Ca.. if this does not get resolved properly. Sprint also tried to get me to agree to another two year plan for a reduction in my $580.00 total cost bill, if I upgraded to an $80.00 monthly plan from my $49.00 monthly plan (which I do not need and do not want). I too have been with sprint for nine years and really never had problems in the past. This is crazy.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-56610 Anonymous Wed, 27 Jun 2007 17:29:58 +0000 http://www.sprintrants.com/?page_id=75#comment-56610 Guess what? I've been having terrible issues with Sprint in the past two weeks. They're fabricating charges and when I ask CS to list me these charges one by one, they tell me they don't have access to it. So I requested that my phone gets re-connected since there is no amount due, and she proceeds to tell me there is an amount of 400 dollars due (my bill cycle just started two days ago) so I proceeded to ask her what are the charges one-by-one so she puts me on hold for over 20 min. comes back to the line and changes the subject!!!! So I said I don't want to hear about nothing, i want to hear about the charges one by one (calls made, texts, etc) and she put me on hold, and eventually hung up the phone after 10 min. plus holding. I'm fed up. I went to a Sprint store to see about my charges. Guess what? They can't show me my charges either! I go online, when I click on my bill, it says "you're not authorized to access this information". If I, the owner of the account, cannot see my bill, and neither can an CSR, what makes Sprint think that it is legal to charge their customers for fabricated charges? I'm just waiting to see if all this time they don't show me a bill of charges is because they're actually fabricating my bill for the past two days to make it look as if I used 154534321564354324354324354354357354 878786823 minutes of calls. It is fraud and fabrication in its purest form. They cut your service, say you owe them $, but can't prove you do, and refuse to connect your phone back and accuse you of being igorant! After going to the store, they couldn't accuse me of being dumb and hang up the phone, so they reconnected my phone, apologized for the inconvenience, and told me the amount owed for next bill. BUT NO BILL FOR ME TO SEE... They are asking for a law suit. I've lost over 500 dollars of income because they keep suspending my service, and have overpaid them over 300 of the amount I actually, legally, owe them. Guess what? I’ve been having terrible issues with Sprint in the past two weeks. They’re fabricating charges and when I ask CS to list me these charges one by one, they tell me they don’t have access to it. So I requested that my phone gets re-connected since there is no amount due, and she proceeds to tell me there is an amount of 400 dollars due (my bill cycle just started two days ago) so I proceeded to ask her what are the charges one-by-one so she puts me on hold for over 20 min. comes back to the line and changes the subject!!!! So I said I don’t want to hear about nothing, i want to hear about the charges one by one (calls made, texts, etc) and she put me on hold, and eventually hung up the phone after 10 min. plus holding.

I’m fed up. I went to a Sprint store to see about my charges. Guess what? They can’t show me my charges either! I go online, when I click on my bill, it says “you’re not authorized to access this information”. If I, the owner of the account, cannot see my bill, and neither can an CSR, what makes Sprint think that it is legal to charge their customers for fabricated charges? I’m just waiting to see if all this time they don’t show me a bill of charges is because they’re actually fabricating my bill for the past two days to make it look as if I used 154534321564354324354324354354357354 878786823 minutes of calls.

It is fraud and fabrication in its purest form. They cut your service, say you owe them $, but can’t prove you do, and refuse to connect your phone back and accuse you of being igorant! After going to the store, they couldn’t accuse me of being dumb and hang up the phone, so they reconnected my phone, apologized for the inconvenience, and told me the amount owed for next bill. BUT NO BILL FOR ME TO SEE…

They are asking for a law suit. I’ve lost over 500 dollars of income because they keep suspending my service, and have overpaid them over 300 of the amount I actually, legally, owe them.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-55312 Anonymous Mon, 25 Jun 2007 20:39:51 +0000 http://www.sprintrants.com/?page_id=75#comment-55312 being feed uo of numerous issues including having fees/services slipped in on me, repeated sales calls after telling them not to, and not recieving calls I filled a BBB complaint requesting to be released from my contract with no penalty. They responded today, a month+ later, and said they would not waive the ETF but will give me a phone. I told her I don't want you phone I'm feed up. being feed uo of numerous issues including having fees/services slipped in on me, repeated sales calls after telling them not to, and not recieving calls I filled a BBB complaint requesting to be released from my contract with no penalty. They responded today, a month+ later, and said they would not waive the ETF but will give me a phone. I told her I don’t want you phone I’m feed up.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-55077 Anonymous Mon, 25 Jun 2007 17:27:13 +0000 http://www.sprintrants.com/?page_id=75#comment-55077 After reading many of these rants, including the ones left by Sprint employees, I come to conclude that this company is an example of the crap we have to work with and experience when living in corporate America. If I call the waste management department of Miami-Dade County regarding a question of what to do with my garbage, they will provide me 500% more customer service than Sprint can ever provide. What makes me sad is that I don't pay waste management a figure close to what I pay Sprint. So no I don't care if the person next door has a 200,000 dollar bill from Sprint, the CSR that wrote that is obviously very very dumb. We, "petty little crap" customers are the ones that keep this incompetent corporation going... well... better put: until my contract expires then I'm out the door to the closest competitor Sprint has, just out of revenge. The only coportations that I've ver saw a serious rant page about are: Bally's Total Fitness and Sprint. It says it all. I can't wait for an attorney to contact me regarding a mass litigation against Sprint. I'm in and have proof of their wrongdoing. Just post a rant in this site and I'll contact you. After reading many of these rants, including the ones left by Sprint employees, I come to conclude that this company is an example of the crap we have to work with and experience when living in corporate America. If I call the waste management department of Miami-Dade County regarding a question of what to do with my garbage, they will provide me 500% more customer service than Sprint can ever provide. What makes me sad is that I don’t pay waste management a figure close to what I pay Sprint. So no I don’t care if the person next door has a 200,000 dollar bill from Sprint, the CSR that wrote that is obviously very very dumb. We, “petty little crap” customers are the ones that keep this incompetent corporation going… well… better put: until my contract expires then I’m out the door to the closest competitor Sprint has, just out of revenge.

The only coportations that I’ve ver saw a serious rant page about are: Bally’s Total Fitness and Sprint. It says it all. I can’t wait for an attorney to contact me regarding a mass litigation against Sprint. I’m in and have proof of their wrongdoing. Just post a rant in this site and I’ll contact you.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-54326 Anonymous Sun, 24 Jun 2007 23:33:16 +0000 http://www.sprintrants.com/?page_id=75#comment-54326 Where to begin... there is a fool born every minute - explains how they get customers. If you have a problem (and you will have a problem) and I mean a serious, big problem (and you will) you will find their customer service and their account services (their big guns for customer service - another name for highly trained fool handlers) - the resolution will be the same in all cases for all customers. Ultimately you will make phone calls, be met with the most concerned understanding people on the planet who will "be able to resolve this issue with one phone call." This is absolutely true. How do they resolve everyone's problems with the exact same solution? Pay attention - I did not say they solve you problem and they do not say they will solve your problem - they say they will "resolve" the problem... In essence these very sweet apologetic people will put you through a series of "Pavlov dog" exercises (ring the bell for you morsel) from shutting off the phone, taking the battery out, putting it back in, etc. These exercises do seem to resolve the issues, at least temporarily long enough for them to get you off the phone, but if you actually remember what the REAL problem was that inspired you to call, it is likely that they will give you "options" which are not options at all. For instance, you find you cannot transfer all your information stored one phone to your new sprint phone (even though you called Sprint 800# and verified it could be done before you changed service providers and even though you reiterated this requirment to the sales person in the store and you were assured it could be done). You inform customer service who checks with the technical department, you are informed the two phones are not compatible. When you insist that this is wrong and demand that Sprint rectify the problem - customer service will "offer" you the "only alternative" to drive to another Sprint store and see if they can transfer the information from phone to phone (even though they just put you on hold to check with technical support to confirm the phones are incompatible. I think you get the picture. It is all a smoke screen, they do not care and they do not intend to provide customer service. We need to picket our Sprint stores and wake them up. Where to begin… there is a fool born every minute – explains how they get customers. If you have a problem (and you will have a problem) and I mean a serious, big problem (and you will) you will find their customer service and their account services (their big guns for customer service – another name for highly trained fool handlers) – the resolution will be the same in all cases for all customers. Ultimately you will make phone calls, be met with the most concerned understanding people on the planet who will “be able to resolve this issue with one phone call.” This is absolutely true. How do they resolve everyone’s problems with the exact same solution? Pay attention – I did not say they solve you problem and they do not say they will solve your problem – they say they will “resolve” the problem… In essence these very sweet apologetic people will put you through a series of “Pavlov dog” exercises (ring the bell for you morsel) from shutting off the phone, taking the battery out, putting it back in, etc. These exercises do seem to resolve the issues, at least temporarily long enough for them to get you off the phone, but if you actually remember what the REAL problem was that inspired you to call, it is likely that they will give you “options” which are not options at all. For instance, you find you cannot transfer all your information stored one phone to your new sprint phone (even though you called Sprint 800# and verified it could be done before you changed service providers and even though you reiterated this requirment to the sales person in the store and you were assured it could be done). You inform customer service who checks with the technical department, you are informed the two phones are not compatible. When you insist that this is wrong and demand that Sprint rectify the problem – customer service will “offer” you the “only alternative” to drive to another Sprint store and see if they can transfer the information from phone to phone (even though they just put you on hold to check with technical support to confirm the phones are incompatible. I think you get the picture. It is all a smoke screen, they do not care and they do not intend to provide customer service. We need to picket our Sprint stores and wake them up.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-53024 Anonymous Fri, 22 Jun 2007 17:52:04 +0000 http://www.sprintrants.com/?page_id=75#comment-53024 Sprint is so bad that if you call sales department pretending you're gonna purchase something, they'll answer you right away. Now if you're calling customer service regarding a technical problem or a customer service inquiry, they'll make you hold over 30 min. Did I say they blame their hold on the summer season and all the "kids" acquiring cell phones? That's what the financial supervisor informed me over the phone. It's a fact. Sprint is so bad that if you call sales department pretending you’re gonna purchase something, they’ll answer you right away. Now if you’re calling customer service regarding a technical problem or a customer service inquiry, they’ll make you hold over 30 min. Did I say they blame their hold on the summer season and all the “kids” acquiring cell phones? That’s what the financial supervisor informed me over the phone. It’s a fact.

]]> By: Anonymous http://www.sprintrants.com/jun07rants/comment-page-1/#comment-53022 Anonymous Fri, 22 Jun 2007 17:45:45 +0000 http://www.sprintrants.com/?page_id=75#comment-53022 Dear Sirs: I feel bad for those who work at Sprint, for commission or not, getting paid 200K a year or not. Customer service is close to the most terrible experience I've ever had. Sprint is so incompetent and incapable of handling its own businesses that it hires a bunch of lazy, one moth turnover kids to pick up phone calls in call centers around the country. Supervisors and reps condradict themselves in the same phone call, and then one blames another (usually the supervisor blames the poor rep) and goes on promising you that any lack of politeness and service will be reported. It's all bull. For the past three days, my account has encountered numerous problems. Suspension of service without merit, including my international calls and phone service. Every time I contact customer service or the financial department to request an explanation of what seems to be wrong, they provide me completely different answer and some of the reps go on stating they don't know and nothing seems to be wrong (but one number in my account was still disconnected at the time). I was not notified that there were increases in the price of text messaging or direct assistance, and they still claim they are sending me a bill (bill I haven't seen in four months). I have gotten two employee IDs which I will file a formal complaint with corporate office. If they don't do anything about it, too bad because we all come to realize at one time or another that Sprint does not have the competence and ability to handle the volume of businesses it does. This company is pure garbage and I wouldn't dare to buy one single share of this company in the open market because I know it is going down. I will go as far as filing complaints with all possible customer protection bureaus existent in Florida and in the country because I feel as if this is a legitimate reasonable cause for a civil litigation against this company. In the past three days, I have spent over 4 hours on the phone with reps and supervisors for nothing. My issues are not solved, my service is still being interrupted without concrete explanation (the explanation changes according to the person who picks up the phone), and after e-mails and messages requesting a written response I get nothing. I'm not looking for a refund or credit. I don't care paying 500 dollars for a good phone service that is reliable and with reasonably reachable intelligent and helpful customer service. As a matter of fact, I don't want to even bother to speak to a rep ever in my life unless I have to but for the past three days I've had to because of their lack of service and it had opened my eyes to the incompetence of this company. Management team should be blamed for this as well as the CEOs who take care of this company. Sprint customer service reps and supervisors: I wish you all the harassment you deserve and that many kids that you scam with your "we do not guarantee service" contract call you every day so that you can still have a purpose and a job. You should be thankful you have liars and kids like that asking for credit and money because people like me just cancel. Oh, I forgot to say that the reps keep telling me I have a balance when in the past three days I have made payments of over 500 dollars, and never in my history with Sprint this has happened. Tomorrow I will go to the store I purchased my phone at to cancel my service and go to another cell phone provider that deserves the $2400 I bring to them a year with my business. Dear Sirs:
I feel bad for those who work at Sprint, for commission or not, getting paid 200K a year or not. Customer service is close to the most terrible experience I’ve ever had. Sprint is so incompetent and incapable of handling its own businesses that it hires a bunch of lazy, one moth turnover kids to pick up phone calls in call centers around the country. Supervisors and reps condradict themselves in the same phone call, and then one blames another (usually the supervisor blames the poor rep) and goes on promising you that any lack of politeness and service will be reported. It’s all bull.

For the past three days, my account has encountered numerous problems. Suspension of service without merit, including my international calls and phone service. Every time I contact customer service or the financial department to request an explanation of what seems to be wrong, they provide me completely different answer and some of the reps go on stating they don’t know and nothing seems to be wrong (but one number in my account was still disconnected at the time). I was not notified that there were increases in the price of text messaging or direct assistance, and they still claim they are sending me a bill (bill I haven’t seen in four months). I have gotten two employee IDs which I will file a formal complaint with corporate office. If they don’t do anything about it, too bad because we all come to realize at one time or another that Sprint does not have the competence and ability to handle the volume of businesses it does. This company is pure garbage and I wouldn’t dare to buy one single share of this company in the open market because I know it is going down.

I will go as far as filing complaints with all possible customer protection bureaus existent in Florida and in the country because I feel as if this is a legitimate reasonable cause for a civil litigation against this company. In the past three days, I have spent over 4 hours on the phone with reps and supervisors for nothing. My issues are not solved, my service is still being interrupted without concrete explanation (the explanation changes according to the person who picks up the phone), and after e-mails and messages requesting a written response I get nothing.

I’m not looking for a refund or credit. I don’t care paying 500 dollars for a good phone service that is reliable and with reasonably reachable intelligent and helpful customer service. As a matter of fact, I don’t want to even bother to speak to a rep ever in my life unless I have to but for the past three days I’ve had to because of their lack of service and it had opened my eyes to the incompetence of this company.

Management team should be blamed for this as well as the CEOs who take care of this company. Sprint customer service reps and supervisors: I wish you all the harassment you deserve and that many kids that you scam with your “we do not guarantee service” contract call you every day so that you can still have a purpose and a job. You should be thankful you have liars and kids like that asking for credit and money because people like me just cancel.

Oh, I forgot to say that the reps keep telling me I have a balance when in the past three days I have made payments of over 500 dollars, and never in my history with Sprint this has happened. Tomorrow I will go to the store I purchased my phone at to cancel my service and go to another cell phone provider that deserves the $2400 I bring to them a year with my business.

]]> By: Ha ha http://www.sprintrants.com/jun07rants/comment-page-1/#comment-52903 Ha ha Fri, 22 Jun 2007 15:04:27 +0000 http://www.sprintrants.com/?page_id=75#comment-52903 You know whats funny? Most of the Sprint Rep's that you are all going on about, at the retail store level, probably make more money then most of you. The avearage reatail store rep after commision make anywhere from $40,000 a year to $60,000 the average store manager pulls in $60,000 to $100,000 a year. ... You know whats funny? Most of the Sprint Rep’s that you are all going on about, at the retail store level, probably make more money then most of you. The avearage reatail store rep after commision make anywhere from $40,000 a year to $60,000 the average store manager pulls in $60,000 to $100,000 a year.

…

]]> By: okarp http://www.sprintrants.com/jun07rants/comment-page-1/#comment-52268 okarp Fri, 22 Jun 2007 02:35:05 +0000 http://www.sprintrants.com/?page_id=75#comment-52268 It's also nice to see that the Einsteins that supposedly "work" for Sprint Customer Service are spending their time posting anti-rants on this website. Now I know why whenever I enter a Sprint Store and am the only customer in line, I still have to wait to speak to one of the many "experts" running around the store. Or, why the standard telephone queue lasts 15-20 minutes. It’s also nice to see that the Einsteins that supposedly “work” for Sprint Customer Service are spending their time posting anti-rants on this website. Now I know why whenever I enter a Sprint Store and am the only customer in line, I still have to wait to speak to one of the many “experts” running around the store. Or, why the standard telephone queue lasts 15-20 minutes.

]]> By: okarp http://www.sprintrants.com/jun07rants/comment-page-1/#comment-52267 okarp Fri, 22 Jun 2007 02:28:05 +0000 http://www.sprintrants.com/?page_id=75#comment-52267 I just spent the most frustrating hour(s) on with customer "service" and am ready to scream. So instead I googled "Sprint Sucks" and found this lovely (and very true) site. I've read a few of these posts and am starting to see that I'm not alone. The "Contract Scam" happened to me as well. All of the sudden my phone started dropping calls like mad just around the time my previous contract expired. Sprint was fine before then. I went ahead and upgraded to a PDA phone which I've been wanting anyway. I'm glad I have 30 days to opt-out because that's probably what I'll end up doing. I didn't change plans but somehow due to their "system upgrades" my automatic credit card payment didn't take. I spend 20 minutes on the line before I can get this straightened out. Then, I see that my new bill includes a $18 "Handset upgrade" fee as well as a late charge for "missing" the last bill. Both are ludicrous. I also received an anymous text message from SMS.ac to which I replied "STOP MSG" as instructed. For this, I get charged a 50c texting fee even though I signed up for 300 free texts per month. Also, the Treo 755 doesn't do half the things it says it does (not smoothly at least) but I know that should be a rant for the good folks at Palm instead. My only fear in cancelling Sprint and going another route is this: They ALL SUCK!!!! I just spent the most frustrating hour(s) on with customer “service” and am ready to scream. So instead I googled “Sprint Sucks” and found this lovely (and very true) site. I’ve read a few of these posts and am starting to see that I’m not alone. The “Contract Scam” happened to me as well. All of the sudden my phone started dropping calls like mad just around the time my previous contract expired. Sprint was fine before then. I went ahead and upgraded to a PDA phone which I’ve been wanting anyway. I’m glad I have 30 days to opt-out because that’s probably what I’ll end up doing. I didn’t change plans but somehow due to their “system upgrades” my automatic credit card payment didn’t take. I spend 20 minutes on the line before I can get this straightened out. Then, I see that my new bill includes a $18 “Handset upgrade” fee as well as a late charge for “missing” the last bill. Both are ludicrous. I also received an anymous text message from SMS.ac to which I replied “STOP MSG” as instructed. For this, I get charged a 50c texting fee even though I signed up for 300 free texts per month.

Also, the Treo 755 doesn’t do half the things it says it does (not smoothly at least) but I know that should be a rant for the good folks at Palm instead.

My only fear in cancelling Sprint and going another route is this:

They ALL SUCK!!!!

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