25 Rants this month

Sorry, the comment form is closed at this time.

1. So you call in and you whine and moan over charges you say aren’t valid. “I should not be responsible if I went over my minutes just because my phone was in my pursed unlocked and my wallet hit buttons and dialed, that’s not my fault give me credit.” …”I told my son not to text so those text messages are not valid, he knows to listen to me” …”Why should I have to pay a $50 deductible for a new phone with my insurance, I pay for it every month”…”I didn’t want to add insurance, it was a waste to have to spend a $50 deductible to get a new phone, mine is broken, give me a new phone for free” ….Seriously people do you listen to yourselfs when you call and whine to us. If you don’t lock your phone and it dials, you are responsible….Texte message charges just don’t appear out of nowhere guys, they had to have been dones, sorry to tell you, kids don’t listen all the time, your child is not a perfect angel….Do you have car insurance? If you get in an accident, you pay a deductible, that is how insurance works…..You think paying a $50 deductible is bad? you chose to not put insurance on you phone, you broke and aren’t eligible for a rebate, now you have to pay retail price for a phone, thats about $250 average normal phone……….So when you see your bill has additional usage don’t call in thinking we’ll credit you back for everything, we will credit back if its our fault sure, but 95% of the time its morons calling in for stupid ass credits that were their own fault…..when we can look over your account and see that in the past 12 months we have paid more of your bill in unworthy credit than you yourself have paid towards the bill, that doesn’t give us much faith in giving you credit.

   On other subjects….Why do you think that you can not pay your bill for 3, 4, 5 months, and get pissed at us when we shut your service off. You don’t pay your rent for that long they kick you out. You don’t pay electricty, cable, water for like 2 months, they shut it off….common sense here people…..When we have to turn your phone back on for you because you were irresponsible and didn’t pay we charge a reconnection fee, no we will not waive it, you are responsible for it, you got your service shut off you have to pay to turn it back on.

   I not only work for sprint but am a loyal sprint customer. I love the service and because I am no irresponsible or incompetent like most of sprints millions of cust I do not have an issue with the service or needing credits constantly for issues that were my own stupid fault.

   Suck on that!

   Comment by SickOfStupidPeople — June 2, 2007 @ 6:51 pm

2. I had my first cell phone with cingular for about 4 years, and it still worked fine but was no longer compatible with cell phone signals and could not be reprogrammed. I decided, for some STUPID reason to go with sprint. Without fail, every 18 months my phone stops working. Last time it wouldn’t charge and I bought a new phone from eBay, but still had to pay an upgrade charge. I argued it, saying that I shouldn’t have to pay an upgrade charge for a phone that was less deluxe than the phone I originally had because my phone stopped holding a charge.

   My current phone is an RL-4920, which I love because the phone works, but the screen not so much. I can’t read it in the sun or in the dark, but on cloudy days in indirect natural lighting it works just fine. I’m sick of it! I cannot order a new phone on their website, I cannot order one over the phone and still get the web deal, so now I have to go to a Sprint store. Sometimes they have good people working there, sometimes not. Hopefully tomorrow will be a good day. Hopefully someone there will know which phone they have THAT ACTUALLY WORKS for longer than a year and a half.

   Comment by Michelle — June 3, 2007 @ 3:35 pm

3. Soooo, there was a clear error in my billing for $200. Heres what really started this whole endevor on the wrong foot, when i asked the FIRST rep what it was for, she noted that It was for replacing my phone…the one from which i WAS CALLING THEM FROM.

   So after letting her know this, she sent me to the insurance co. which said there was nothing in their records as to why i would be charged. The next sprint rep after, telling them i already talked to the insurance, told me to call the store. Of course I repeated to her that i never got my phone replaced, and her genious response was to actually visit said store. Um ok.

   The third rep, told me to hold and then transfered me to a disconnected number (i wish, i really wish i was making this up). The fourth rep, actually went through the charge, but put me on hold for over 40 min at which time, and i kid you not, the call dropped.

   So then the 5th rep, told me to hold so she “could fix this” and ended up transfering me back to the insurance co. And hey the sixth one? Did the exact same thing! Both times i had told them i already talked to the insurance, and both times they didnt bother to tell me where they were going to transfer me.

   FINALLY, after going on a 2 minute rant with the 7th rep, after a couple of minutes, she removed the charge.

   SOOO to recap 7 reps, 2 tried, 1 was able to complete the task under 40 minutes (5 to be fair to her). I knew the customer service was bad, but wow. The people who answered weere so clueless in so many regards, its as if they pulled people off the streets gave them a sheet and had them answer the phones. I hope someone from the company reads this.

   Comment by daniel — June 4, 2007 @ 7:59 am

4. I have had trouble with them calling me repeatedly trying to sell me services, so i filed a complaint with the BBB.

   Comment by Anonymous — June 4, 2007 @ 1:54 pm

5. My calls from this SPRINT number 866-463-3017 are coming in on the house phone. Several times they called and didn’t leve a message. When I am out side and I hear the phone ring I go to see who it was. We are also on the FCC’s “do not call list” with that number!

   Comment by Anonymous — June 7, 2007 @ 6:13 am

6. I’ve been a whiny ass customer for 32 years, I deserve everything free because I’ve paid late for a service that I that has provided me with cellular service that works really good, I am a loyal customer who claims to pay all of my bills is late every month, I also waste a lot of customer services time, because I never go over my minutes, my kids don’t know how to text message, and that you guys are the ones who broke my phone and dropped it in the toilet.
   I hate customer service because they tell me things that I don’t want to hear because I know I’m wrong. I simply don’t want to pay the bill, either because I waste all of my money on cigarettes, or my welfare check hasn’t come in yet.
   I also think that when I sign up for a service, and agree for 2 years that I should be able to get a discounted phone whenever I want, even though I know that I only get 150 dollars after I have had my phone for the two years I agreed to.
   give me credits and freebies. I deserve free text messages, unlimited minutes, no contracts and free phones all of the time, even if I want a high end phone, when I only got my phone a month ago. I don’t care if all I do is cost them money, I’m a princess, I deserve it

   I’m going to cancel my service, boo hoo, you guys are mean, when I called Sprint and yelled at the first rep who answered the phone before he even got to say his opening, he got mad, what a jerk!! Then when I started swearing at him te threatened to end my call, that Asshole!!!
   Then I wanted a supervisor, because he was an idiot. I’m leaving sprint because I yelled at the reps. They have poor customer service, I’m sure its not because I yell at them all of the time.

   Comment by Just a regular customer — June 7, 2007 @ 8:10 am

7. Someone is calling my Sprint number, pretending to be a Sprint rep offering special deals on Add-a-line and data cards. If you bite, they will call you back and tell you they cannot charge the phone to your account, they need a credit card. Then you will get another call saying the card number is no good, do you have another? This is a scam! Do not bite. Your credit card numbers are being stolen.

   Comment by Anonymous — June 9, 2007 @ 4:57 pm

8. if you use *2 it doesn’t use your minutes, however if you use the 888 number yes it will use your anytime minutes any * code will not use minutes, i.m one of the customer service reps

   Comment by Anonymous — June 10, 2007 @ 11:46 am

9. Okay, my 13 year old has 2 new charges on his phone bill that I pay. Hang on now it gets good. I ask him what happened. He tells me he got some ring tone offer text message, and never opened them. I call Sprint, get the usual 30 min. hold, only to be told by some low-life rat bastard, Tough Shit, were not taking it off your bill. I hang up after a 1 hour argumunt, call Nextel phone number for Gold Premiere Business, only to find out that the charges should have been removed,are bogus, and the rat bastard is a lying mother fucker. CSR for business plan is only helpful in removing charges, can’t stop them from recurring. FCC has made it legal for 3rd parties to bill through Sprint whether the consumer agrees to charges or not. Similar to being slammed by your local phone carrier. FUCK Sprint and all their dumb fucking Csr’s. I will be returning to the store where I bought the phone and contract at.shoving the phone right up someones ass.See how aggravated these ignorent, lowlife, mother fuckers pushed the wrong person. If I have no recourse, there are going to be some sorry asses . FUCK SPRINT and all their customer non-service reps. Bunch of money hungry assholes. And fuck the FCC for letting them get away with this horse shit. Maybe spend some of that Nascar money on better service. Yeah, right!!!

   Comment by Anonymous — June 13, 2007 @ 6:00 pm

10. first of all if you were charged for those texts which are 3rd party texts, then she must had agreed to them 3 times to accept the offer, but if is is a new number it mayhave have been tied to it previously

    Comment by Anonymous — June 16, 2007 @ 3:25 pm

11. I am am employee of Sprint/Nextel and I would like to address the complaints that those of us that work in the call centers don’t know what we are doing. I will agree, there are certainly some agents who really do not now what they are doing, but a large part of this is the lack of training. When we begin training, we are advised that we will learn approx. 30 percent of what we need to know in training, but the rest is learned on the phone. This is an overly generous assessment, I would say we know learn about 2 percent in training and the rest being on the floor taking calls. Training at Sprint is mainly an issue of trial and error and calling floor support nonstop all day long to assist with phone calls. Unfortunately, both the agent and the customer get the short end of the stick with this type of arrangement.
    The other issue is the enviroment we work in, mangament has been entirely changed with the merger and the new management, for reasons of which are difficult to understand, have turned the call centers into virtual sweatshops devoid of any humanity or basic decency. Almost at any given time, there are hundres of calls on hold, when one call ends, another call comes in immediatley. If the agent has not had enough time to document the call, we are penalized because we did not answer the incomg call quickly enough, if there is not enough documentation or if issue was not fully resolved we are also penalized. . If we fully resovle the issue concerning the call but the said call goes over seven minutes, we are once again penalized because the call was, according to management, too long. There is now excessive monitoring and every second we are at work has to be accounted for. We have to GET PERMISSION from a supervisor if we need to get off the phone for any reason, even if it is business related, or to go to the bathroom. Any type of personal phone call is completley forbidden. If we want to make personal calls on our breaks we have to leave the floor and go to a different part of the building. If some type of emergency comes up and we have to make a call, we get penalized by the loss of attendance points. We are treated as little more than trained monkeys and even if we assist the customer and take care of their issue, if QA deems we did not follow script exactly and say everything in a rigid robot like manner, we are once again penalized.
    In short, agents at Sprint call centers work daily under the constant threat of being fired for a variety of reasons, mainly an abusive attendance ‘point system’ and also not meeting a large list of unrealistic stats. There is excessive devotion to meeting these stats, not in whether or not the customer was fully satisfied, but in whether or not the stats were met.
    I have seen instances where sick employess, such as with cancer and the like, being written up for missing time at work to receive treatement and losing attendance points. I have also seen pregnant women being penalized for having to take extra bathroom breaks.
    I do realize customer service at Sprint/Nextel is often quite terrible, and the customerss should most certainly receive better, but the problem lies not with the agents taking the phone calls, but mainly with upper management, who treates both their employess and customers as if they are a liability.

    Comment by Anonymous — June 16, 2007 @ 5:10 pm

12. Where to start…

    Well back in december I set up a second account for myself and since I worked for sprint at the time I made it an ensamble account since I though that would make things easier, I have never been more wrong in my life! From the beginning of that account it has been nothing but hell, I still have never been able to access the account online and when I call to try to get some customer service I get bounced around to various departments until I either run out of spare time or just get plain fed up with them altogether. Here of late it’s been near impossible to get ahold of someone by way of *2, numerous times I’ve sat on hold for upwards of an hour at which point all I can do is hang up and get back to work. When I first got 2 phones on the account back in december I charged them to the account, no big deal, my first bill was $440 which I expected so I sent them a check with both of the phone numbers on the account on the check since I new this was an ensamble account. Well after about a month I get a disconnect notice, still no problems yet. I kindly explain to sprint that I did indeed send them a check and they gave me another week to see if it would arrive. At the end of that week no payment had been posted to my account so I called and made another payment over the phone for $440 and asked the person not once but twice what would happen if that check showed all of a sudden, I was assured that they wouldn’t try to cash it and not to worry about it, I should have been worried. 2 weeks later they find the check and try to cash it, not once but twice both times giving me NSF fees. The it took a month and at least a dozen different reps before I got one that wouldn’t hang up on me or place me on perpetual hold and she had it squared away and gave me a credit that I demanded for my NSF fees that I incurred. Then to top it off I still haven’t received my rebates for the phones and its been 6 months, the first time I called them about it they said we need to “update your account.” That was the most retarded thing I had ever heard out of sprint since they had the all the correct information for my account but I did as they asked and wrote my name and billing address on a piece of paper and mailed it to the address they gave me. Now I look up the rebate information on the website and it says I didn’t send them the packing slip with the rebate form, which is TOTAL BS!!! I’m starting to think they don’t ever give out rebates. This post is way to long already so I won’t even try to get into the account I’ve had for 3 years now as I don’t think the site owner has that much available bandwidth for his site, suffice it to say SPRINT SUCKS and they don’t seem to care about anything but money and they killed nextel who had great customer service.

    All you sprint csr’s telling people they need to be nice let me tell you its really hard with some of the shit sprint does. I worked in a sprint store for long enough to know that yes its a lot of stupid people who went over minutes or claim they didn’t send any text messages, for those people I just referred them to customer care but the ones with valid problems I actually tried to help. And BTW as a side note, yes sprint will try to bill you for txt messages you didn’t send. I have a phone on my first account that I almost never use anymore and in the month I got billed for $10 worth of txt messages I had barely used 10 minutes of voice but yet there were still txt messages on there. The best part is that a year prior to that when I had the same thing happen I had sprint totally remove the phones ability to send or receive txt messages. so don’t tell me sprint won’t bill you for them if you don’t use them.

    Comment by John — June 18, 2007 @ 4:52 am

13. Embarq took over all home phone, DSL service from Sprint as well as launching their own brand of wireless. For all of you that are sick of Sprint PCS customer support but are happy with network try to find a local EMBARQ store and head on in, the plans are cheaper and you get free calling to home, one voicemail, bonus minutes for having a home phone, waived activation fee, long distance, roaming, one bill and ALOT better customer support.

    

    Comment by Anonymous — June 18, 2007 @ 2:49 pm

14. um… embarq is owned by sprint. just to let you know. you’re still paying the same people, just different name

    Comment by Anonymous — June 20, 2007 @ 9:53 am

15. Umm .. NO Embarq is not owned by Sprint they are two separate companies with two separate stock exchanges. Sprint PCS/Nextel is now it’s own entity and is in now way affiliated with Embarq. While Embarq buys it’s cell service from Sprint the customer care centers are not the same, nor the rate plans, phone prices, etc.

    Source: I work for Embarq. :p

    Comment by Anonymous — June 20, 2007 @ 8:21 pm

16. LOL quit yer fucking bitchin, Sprint rocks…asshats. Oh and yah, Embarq is it’s own company…idiot. SPRINT FO LYFE NUKKA!!!!

    Comment by Anonymous — June 21, 2007 @ 7:09 am

17. I just spent the most frustrating hour(s) on with customer “service” and am ready to scream. So instead I googled “Sprint Sucks” and found this lovely (and very true) site. I’ve read a few of these posts and am starting to see that I’m not alone. The “Contract Scam” happened to me as well. All of the sudden my phone started dropping calls like mad just around the time my previous contract expired. Sprint was fine before then. I went ahead and upgraded to a PDA phone which I’ve been wanting anyway. I’m glad I have 30 days to opt-out because that’s probably what I’ll end up doing. I didn’t change plans but somehow due to their “system upgrades” my automatic credit card payment didn’t take. I spend 20 minutes on the line before I can get this straightened out. Then, I see that my new bill includes a $18 “Handset upgrade” fee as well as a late charge for “missing” the last bill. Both are ludicrous. I also received an anymous text message from SMS.ac to which I replied “STOP MSG” as instructed. For this, I get charged a 50c texting fee even though I signed up for 300 free texts per month.

    Also, the Treo 755 doesn’t do half the things it says it does (not smoothly at least) but I know that should be a rant for the good folks at Palm instead.

    My only fear in cancelling Sprint and going another route is this:

    They ALL SUCK!!!!

    Comment by okarp — June 21, 2007 @ 4:28 pm

18. It’s also nice to see that the Einsteins that supposedly “work” for Sprint Customer Service are spending their time posting anti-rants on this website. Now I know why whenever I enter a Sprint Store and am the only customer in line, I still have to wait to speak to one of the many “experts” running around the store. Or, why the standard telephone queue lasts 15-20 minutes.

    Comment by okarp — June 21, 2007 @ 4:35 pm

19. You know whats funny? Most of the Sprint Rep’s that you are all going on about, at the retail store level, probably make more money then most of you. The avearage reatail store rep after commision make anywhere from $40,000 a year to $60,000 the average store manager pulls in $60,000 to $100,000 a year.

    …

    Comment by Ha ha — June 22, 2007 @ 5:04 am

20. Dear Sirs:
    I feel bad for those who work at Sprint, for commission or not, getting paid 200K a year or not. Customer service is close to the most terrible experience I’ve ever had. Sprint is so incompetent and incapable of handling its own businesses that it hires a bunch of lazy, one moth turnover kids to pick up phone calls in call centers around the country. Supervisors and reps condradict themselves in the same phone call, and then one blames another (usually the supervisor blames the poor rep) and goes on promising you that any lack of politeness and service will be reported. It’s all bull.

    For the past three days, my account has encountered numerous problems. Suspension of service without merit, including my international calls and phone service. Every time I contact customer service or the financial department to request an explanation of what seems to be wrong, they provide me completely different answer and some of the reps go on stating they don’t know and nothing seems to be wrong (but one number in my account was still disconnected at the time). I was not notified that there were increases in the price of text messaging or direct assistance, and they still claim they are sending me a bill (bill I haven’t seen in four months). I have gotten two employee IDs which I will file a formal complaint with corporate office. If they don’t do anything about it, too bad because we all come to realize at one time or another that Sprint does not have the competence and ability to handle the volume of businesses it does. This company is pure garbage and I wouldn’t dare to buy one single share of this company in the open market because I know it is going down.

    I will go as far as filing complaints with all possible customer protection bureaus existent in Florida and in the country because I feel as if this is a legitimate reasonable cause for a civil litigation against this company. In the past three days, I have spent over 4 hours on the phone with reps and supervisors for nothing. My issues are not solved, my service is still being interrupted without concrete explanation (the explanation changes according to the person who picks up the phone), and after e-mails and messages requesting a written response I get nothing.

    I’m not looking for a refund or credit. I don’t care paying 500 dollars for a good phone service that is reliable and with reasonably reachable intelligent and helpful customer service. As a matter of fact, I don’t want to even bother to speak to a rep ever in my life unless I have to but for the past three days I’ve had to because of their lack of service and it had opened my eyes to the incompetence of this company.

    Management team should be blamed for this as well as the CEOs who take care of this company. Sprint customer service reps and supervisors: I wish you all the harassment you deserve and that many kids that you scam with your “we do not guarantee service” contract call you every day so that you can still have a purpose and a job. You should be thankful you have liars and kids like that asking for credit and money because people like me just cancel.

    Oh, I forgot to say that the reps keep telling me I have a balance when in the past three days I have made payments of over 500 dollars, and never in my history with Sprint this has happened. Tomorrow I will go to the store I purchased my phone at to cancel my service and go to another cell phone provider that deserves the $2400 I bring to them a year with my business.

    Comment by Anonymous — June 22, 2007 @ 7:45 am

21. Sprint is so bad that if you call sales department pretending you’re gonna purchase something, they’ll answer you right away. Now if you’re calling customer service regarding a technical problem or a customer service inquiry, they’ll make you hold over 30 min. Did I say they blame their hold on the summer season and all the “kids” acquiring cell phones? That’s what the financial supervisor informed me over the phone. It’s a fact.

    Comment by Anonymous — June 22, 2007 @ 7:52 am

22. Where to begin… there is a fool born every minute - explains how they get customers. If you have a problem (and you will have a problem) and I mean a serious, big problem (and you will) you will find their customer service and their account services (their big guns for customer service - another name for highly trained fool handlers) - the resolution will be the same in all cases for all customers. Ultimately you will make phone calls, be met with the most concerned understanding people on the planet who will “be able to resolve this issue with one phone call.” This is absolutely true. How do they resolve everyone’s problems with the exact same solution? Pay attention - I did not say they solve you problem and they do not say they will solve your problem - they say they will “resolve” the problem… In essence these very sweet apologetic people will put you through a series of “Pavlov dog” exercises (ring the bell for you morsel) from shutting off the phone, taking the battery out, putting it back in, etc. These exercises do seem to resolve the issues, at least temporarily long enough for them to get you off the phone, but if you actually remember what the REAL problem was that inspired you to call, it is likely that they will give you “options” which are not options at all. For instance, you find you cannot transfer all your information stored one phone to your new sprint phone (even though you called Sprint 800# and verified it could be done before you changed service providers and even though you reiterated this requirment to the sales person in the store and you were assured it could be done). You inform customer service who checks with the technical department, you are informed the two phones are not compatible. When you insist that this is wrong and demand that Sprint rectify the problem - customer service will “offer” you the “only alternative” to drive to another Sprint store and see if they can transfer the information from phone to phone (even though they just put you on hold to check with technical support to confirm the phones are incompatible. I think you get the picture. It is all a smoke screen, they do not care and they do not intend to provide customer service. We need to picket our Sprint stores and wake them up.

    Comment by Anonymous — June 24, 2007 @ 1:33 pm

23. After reading many of these rants, including the ones left by Sprint employees, I come to conclude that this company is an example of the crap we have to work with and experience when living in corporate America. If I call the waste management department of Miami-Dade County regarding a question of what to do with my garbage, they will provide me 500% more customer service than Sprint can ever provide. What makes me sad is that I don’t pay waste management a figure close to what I pay Sprint. So no I don’t care if the person next door has a 200,000 dollar bill from Sprint, the CSR that wrote that is obviously very very dumb. We, “petty little crap” customers are the ones that keep this incompetent corporation going… well… better put: until my contract expires then I’m out the door to the closest competitor Sprint has, just out of revenge.

    The only coportations that I’ve ver saw a serious rant page about are: Bally’s Total Fitness and Sprint. It says it all. I can’t wait for an attorney to contact me regarding a mass litigation against Sprint. I’m in and have proof of their wrongdoing. Just post a rant in this site and I’ll contact you.

    Comment by Anonymous — June 25, 2007 @ 7:27 am

24. being feed uo of numerous issues including having fees/services slipped in on me, repeated sales calls after telling them not to, and not recieving calls I filled a BBB complaint requesting to be released from my contract with no penalty. They responded today, a month+ later, and said they would not waive the ETF but will give me a phone. I told her I don’t want you phone I’m feed up.

    Comment by Anonymous — June 25, 2007 @ 10:39 am

25. Guess what? I’ve been having terrible issues with Sprint in the past two weeks. They’re fabricating charges and when I ask CS to list me these charges one by one, they tell me they don’t have access to it. So I requested that my phone gets re-connected since there is no amount due, and she proceeds to tell me there is an amount of 400 dollars due (my bill cycle just started two days ago) so I proceeded to ask her what are the charges one-by-one so she puts me on hold for over 20 min. comes back to the line and changes the subject!!!! So I said I don’t want to hear about nothing, i want to hear about the charges one by one (calls made, texts, etc) and she put me on hold, and eventually hung up the phone after 10 min. plus holding.

    I’m fed up. I went to a Sprint store to see about my charges. Guess what? They can’t show me my charges either! I go online, when I click on my bill, it says “you’re not authorized to access this information”. If I, the owner of the account, cannot see my bill, and neither can an CSR, what makes Sprint think that it is legal to charge their customers for fabricated charges? I’m just waiting to see if all this time they don’t show me a bill of charges is because they’re actually fabricating my bill for the past two days to make it look as if I used 154534321564354324354324354354357354 878786823 minutes of calls.

    It is fraud and fabrication in its purest form. They cut your service, say you owe them $, but can’t prove you do, and refuse to connect your phone back and accuse you of being igorant! After going to the store, they couldn’t accuse me of being dumb and hang up the phone, so they reconnected my phone, apologized for the inconvenience, and told me the amount owed for next bill. BUT NO BILL FOR ME TO SEE…

    They are asking for a law suit. I’ve lost over 500 dollars of income because they keep suspending my service, and have overpaid them over 300 of the amount I actually, legally, owe them.

    Comment by Anonymous — June 27, 2007 @ 7:29 am

26. I received a bill with $388.00 in overage charges that started on 6/11/07, but, not accounting for my usage from 6/23/07 to 6/11/07 which presumably included all of my 1000 free minutes. I called Sprint twice to get a complete bill (which included the 1000 minute usage), they sent me another copy of the first w/o the accounting of the 1000 minutes, When I again requested an accurate bill (mandatory by law), the customer representative told me I would be charged $5.00 on my next bill for that copy, but, then the charges would be reversed. I asked him not to go there anymore because sprint was not doing me any favors, that was not the issue, and I still did not have an complete bill from Sprint. He said, he was doing this because “I would call back again about the $5.00″, as if to say, YOU are the problem, and we are trying to help. I am still waiting to see if I really used 1000 minutes in 8 days, which I never do, and if Sprint gets me an accurate bill. I WILL call the Department of Corporations and e-mail the Attorney General’s office in Sacramento, Ca.. if this does not get resolved properly. Sprint also tried to get me to agree to another two year plan for a reduction in my $580.00 total cost bill, if I upgraded to an $80.00 monthly plan from my $49.00 monthly plan (which I do not need and do not want). I too have been with sprint for nine years and really never had problems in the past. This is crazy.

    Comment by Joann — July 6, 2007 @ 10:11 am

Comments RSS