The first bill I received on the plan was for almost $12. It had an ongoing subscription (MapQuest), so I called Sprint to get it taken off the bill/plan, and was told that I had to do it from the phone. For the next 12 months, I was reminded every time a bill arrived, and called Sprint each time to get it removed – only to be told that I had to do it myself. I’d ask for a credit, and they wouldn’t give it to me.

A month ago I was shopping for a new phone, and settled on Samsung A920 from Sprint (Yeah, it was a dumb move after the year long experience above) for EVDO accesss via. Bluetooth. It worked fine the first week, then started rebooting/restarting once in awhile when it should have rang with an incoming call. I called Sprint, got the usual ‘take the battery out of the phone for 2 minutes’ shit.

A week or so ago I stared getting 403 errors in the browser, and couldn’t access the web via. the Bluetooth interface. I spend a solid week calling Sprint, and every call landed with someone with less brains than the last Sprint rep. or tech support person.

Every moron from Sprint that returned calls on the service tickets wanted me to set the roaming mode to ‘Sprint Only’, take the battery out for two minutes, etc., but was at a loss as to what to do next…

This morning I called customer service about the THIRD contract termination fee charged to my account in the last month. About half way thru the call I realized, hey, this isn’t worth the trouble, the phone’s not working, and nobody can fix it.

I asked the girl on the other end if she wanted to hear something “cool”. She said sure, so I held the landline phone (on which I was talking) down near the floor, smashed the A920 on the floor and crushed it. Getting back to the rep., I told her the noise she heard was my Sprint phone hitting the floor, then me stomping on it,,,

She actually laughed and said that is was cool to have heard what I did… She also credited my account for the one year of MapQuest that I couldn’t possibly use and Sprint wouldn’t cancel, and some more credits that brought my current bill down to $0.

So maybe there is one good Sprint rep. out there, but that doesn’t make up for all of the idiots that pass themselves off by title as technical support reps.- when all they can do is tell someone to remove their battery for 2 minutes.

Now the ‘phone’ (account) is going back on the $5/mo vacation plan until I ‘move’ to a non-Sprint area and can get out of the 2 year contract, and I’m not missing having to deal with the morons at Sprint.

http://www.mustbme.com/my-very-very-last-call-to-sprintnextel-customer-service.html

Incidently, the phone STILL WORKS, I don’t know how… The plastic is all broken, the screen’s cracked, the hinge is broken, keys are loose, the outside LCD is toast, the battery won’t stay on it by itself, there’s just no audio – except for the stereo speakers that serve the media player…

God, Sprint sucks, really sucks, still, after all these years…

mBm

Next rant: what is it with these Sprint and Nextel customer service representatives who are posting here? If they handle a CS call like they write, then that explains it all. I’m rapidly becoming more and more dissatisfied with Sprint/Nextel (I have Nextel service) and their hiring of reps who can’t spell, can’t type, and use language that would make Mr. Stern blush is just one more example of how this company is going downhill. Get some pride, people!

Final rant: why do these expensive phones have such a short lifespan? Are they built to die within a year? I have a Motorola – my very first Motorola “cellular phone” – the big bag phone that weighed about 10 pounds – lasted years longer than the provider. Motorola has (had?) a great reputation for quality…what happened? I’ve replaced the battery – that’s not it…they want me to ship my phone off for repairs and no loaner will be provided? This is my only telephone. I cannot do without it. It’s my business. I’m waiting for my two-year contract to run out…

We’re such a throw-away, couldn’t care less society. What a shame.

http://nycstories.blog-city.com/sprint_pcs_will_nickel_and_dime_you_to_death.htm

http://nycstories.blog-city.com/sprint_pcs_still_sucks.htm

I am going to tell my friends and families to never trust sprint.Sprint is going to lose atleast 20 customers .If everyone spreads the word around about the customer service we get, that might be a huge lose of customers for SPRINT.

Thanks for nothing, wasting my minutes, and waking me up sprint.

Super!