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How to Leave a Rant

SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?

rant: a loud bombastic declamation expressed with strong emotion

Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.

9 Rants this month

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  1. sorry i havent been here in so long. there is some thing i found that might help some of you go to http://www.sprintclassactionsettlement.com and for the rant from last month msn/hot mail is not pop3 if you were getting it on your cell phone it was luck unless it was a windows device or you went to msn web site to get it yahoo is kinda the same way. they do have pop3 email but its like an extra 25$ a year

    Comment by aaron — June 13, 2006 @ 2:32 pm

  2. Yup, I get it on a daily basis! Glad to know I’m not the only one!

    Comment by Anonymous — June 14, 2006 @ 7:09 am

  3. Just Received a sprintfreemsg from tet number 4444. Not sure if it’s a legitamate sprint service that is calling to annoy me but it said from sprint and it was left, ringing no less, at 5:50 am. Dont’ they have the phones that say 808 is a Hawaii number.

    Thanks for nothing, wasting my minutes, and waking me up sprint.

    Super!

    Comment by Administrator — June 14, 2006 @ 1:49 pm

  4. I have been a loyal customer to sprint paying about 200-300 $ inspite of my plan which is 70$/month atleast 6 times in a year.The customer service promises something in verbal and writes down something else on the notes.

    I am going to tell my friends and families to never trust sprint.Sprint is going to lose atleast 20 customers .If everyone spreads the word around about the customer service we get, that might be a huge lose of customers for SPRINT.

    Comment by G — June 17, 2006 @ 7:45 pm

  5. Got the 866 call today — answered, but no response on the other end. Googled the number and got here.

    Comment by Anonymous — June 19, 2006 @ 7:44 am

  6. Hi all, you can read my two Sprint Rants on my blog. Check out the URLs below.

    http://nycstories.blog-city.com/sprint_pcs_will_nickel_and_dime_you_to_death.htm

    http://nycstories.blog-city.com/sprint_pcs_still_sucks.htm

    Comment by Anonymous — June 20, 2006 @ 3:42 am

  7. Hey Hows It going, This is matt a customer service represenitave for Sprint Together With Nextel. Im on the Sprint side and i was Reading your Reviews and wished that I would have got ahold of your Call…Theres so Many Jackass Represinatives out there And they Do Ignorant shit To peoples accounts that fcuk it up for the Git Go. Plz Post Any Quiestions you have about sprint and Ill Answer Them For ya, Thanks Matt

    Comment by Sprint Rep Matt — June 23, 2006 @ 6:25 pm

  8. First rant: Hey! I’m in The Club. I, too, have been receiving that hang-up call regularly from the 866 number. Wheeee-o.

    Next rant: what is it with these Sprint and Nextel customer service representatives who are posting here? If they handle a CS call like they write, then that explains it all. I’m rapidly becoming more and more dissatisfied with Sprint/Nextel (I have Nextel service) and their hiring of reps who can’t spell, can’t type, and use language that would make Mr. Stern blush is just one more example of how this company is going downhill. Get some pride, people!

    Final rant: why do these expensive phones have such a short lifespan? Are they built to die within a year? I have a Motorola - my very first Motorola “cellular phone” - the big bag phone that weighed about 10 pounds - lasted years longer than the provider. Motorola has (had?) a great reputation for quality…what happened? I’ve replaced the battery - that’s not it…they want me to ship my phone off for repairs and no loaner will be provided? This is my only telephone. I cannot do without it. It’s my business. I’m waiting for my two-year contract to run out…

    We’re such a throw-away, couldn’t care less society. What a shame.

    Comment by Anonymous — June 29, 2006 @ 4:13 am

  9. After months of horrors with a new Sprint phone and contract, I ended up smashing in on the ground in a parking lot. I didn’t (then) know how to get out of the contract, so I called and put it on Sprint’s ‘vacation plan’ ($5/mo).

    The first bill I received on the plan was for almost $12. It had an ongoing subscription (MapQuest), so I called Sprint to get it taken off the bill/plan, and was told that I had to do it from the phone. For the next 12 months, I was reminded every time a bill arrived, and called Sprint each time to get it removed - only to be told that I had to do it myself. I’d ask for a credit, and they wouldn’t give it to me.

    A month ago I was shopping for a new phone, and settled on Samsung A920 from Sprint (Yeah, it was a dumb move after the year long experience above) for EVDO accesss via. Bluetooth. It worked fine the first week, then started rebooting/restarting once in awhile when it should have rang with an incoming call. I called Sprint, got the usual ‘take the battery out of the phone for 2 minutes’ shit.

    A week or so ago I stared getting 403 errors in the browser, and couldn’t access the web via. the Bluetooth interface. I spend a solid week calling Sprint, and every call landed with someone with less brains than the last Sprint rep. or tech support person.

    Every moron from Sprint that returned calls on the service tickets wanted me to set the roaming mode to ‘Sprint Only’, take the battery out for two minutes, etc., but was at a loss as to what to do next…

    This morning I called customer service about the THIRD contract termination fee charged to my account in the last month. About half way thru the call I realized, hey, this isn’t worth the trouble, the phone’s not working, and nobody can fix it.

    I asked the girl on the other end if she wanted to hear something “cool”. She said sure, so I held the landline phone (on which I was talking) down near the floor, smashed the A920 on the floor and crushed it. Getting back to the rep., I told her the noise she heard was my Sprint phone hitting the floor, then me stomping on it,,,

    She actually laughed and said that is was cool to have heard what I did… She also credited my account for the one year of MapQuest that I couldn’t possibly use and Sprint wouldn’t cancel, and some more credits that brought my current bill down to $0.

    So maybe there is one good Sprint rep. out there, but that doesn’t make up for all of the idiots that pass themselves off by title as technical support reps.- when all they can do is tell someone to remove their battery for 2 minutes.

    Now the ‘phone’ (account) is going back on the $5/mo vacation plan until I ‘move’ to a non-Sprint area and can get out of the 2 year contract, and I’m not missing having to deal with the morons at Sprint.

    http://www.mustbme.com/my-very-very-last-call-to-sprintnextel-customer-service.html

    Incidently, the phone STILL WORKS, I don’t know how… The plastic is all broken, the screen’s cracked, the hinge is broken, keys are loose, the outside LCD is toast, the battery won’t stay on it by itself, there’s just no audio - except for the stereo speakers that serve the media player…

    God, Sprint sucks, really sucks, still, after all these years…

    mBm

    Comment by mustBme — July 3, 2006 @ 11:40 am

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