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How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?

rant: a loud bombastic declamation expressed with strong emotion

Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.

7 Rants this month

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  1. Customer service— what a joke. I spent an hour and a half in the Sprint store and on the phone with customer service trying to transfer one of our lines to another phone that we bought from Sprint a few years ago but were no longer using. They had no record of the ESN # on the phone on our account and also said this was a number from a missing or stolen phone!! I showed them the phone in the store and the store rep tryed to call and reason with them with no results. The phone rep suggested I buy a new phone and told me I would get an early termination fee of $200.00 if I cancelled the line. What a sorry excuse for “customer service” This is a repeat of their lousy service. Every time I have had a problem I spent at least an hour on the phone, repeating my problem to 2 or 3 reps. I definately will not renew my contract with them.

    Comment by clermont fl — July 1, 2008 @ 12:32 pm

  2. For sure Sprint PCS and their affiliates are horrible. My business regretibly chose sprint as the carrier of choice. Only to receive ERROR after ERROR in the billing along with the fact that the person who signed us up typed the WRONG FEIN number on our account. So when we called to get the ERRORS fixed we couldn’t because we didn’t know our ID number. As if that wasn’t bad enough we were told to drive 90 miles round trip to a store to fix the ID problem and when we got their they told us we couldn’t access the information because our FEIN number didn’t match.. WOW… FINALLY after 6 hours and 33 minutes (I counted because there was little else to do) we got the number fixed and a credit for the ERRORS only to have the phones shut off the very next day for another ERROR. Which after we had PROVEN ourselves to these losers they said it would take 3 to 4 hours to turn back on. OK a month goes by more errors more calls and WOW I feel like I wasted part of my life. And now we get to PAYMENTS and CREDITS always wrong always screwed up. SO we want out of the contract… NOPE not unless we want to pay… Well folks I have to say it is getting closer to saying OK on the extra PAY because SPRINT is truly a losing proposition…

    Comment by Anonymous — July 15, 2008 @ 8:40 pm

  3. So I’ve been with Sprint for almost four years. Mostly because I have no other choice…They were the only option for an international student like me. The first month I was charged $70 for a call to Jamaica I nevere made( I’m originally from Israel and I use a calling card!)..I’ll never forget how annoying it was to get my point across. It took me a whole afternoon and 7 (!!)different representatives untill finally I lost it and demanded to speak to the highest authority over at sprintville. The person kept on arguing with me that i must have made the call or someone at the house must have used my phone. I insisted the opposite. He offered me half the money back- I got really angry. Finally he caved in and I received a full refund for the amount.

    Comment by GC — July 24, 2008 @ 5:10 am

  4. I went online today to review calling plans and I couldn’t find my current plan, the Power Pack Family 550. I wanted to upgrade to say 700-800 minutes per month, whatever is the next largest plan. I talk to a customer rep via e-chat and “London” is telling me I CANNOT keep my current plan, they got rid of family plans. Then she tells me I am REQUIRED to immediately change my plan then and there because she told me my family plan was gone. WTH? I tell her my bill I received the same day said nothing about my plan being obsolete or telling me I had to change plans. I am still on contract for this plan! She tries to force the issue, and the only plan comparable to what I had is, instead of $85 per month, $130 per month! So she is trying to make me agree to a 53% rate increase that I found out would reset my two year contract for another two years.
    I said no and disconnected. Can you say Material Adverse Change of Contract if they put that shit in writing? (which I am sure they would not) Has anyone else come across this?

    Comment by Anonymous — July 25, 2008 @ 2:18 pm

  5. I called Sprint “customer care” to find out how much money I would owe them if I cancelled my contracts early. I had 2 phone lines and wasn’t sure about my contracts, so I did what most people would do … I called them thinking that I would get accurate information. I was told $150. When I cancelled, I got a bill for $350. It turns out, their customer representative gave me bad data and both contracts were still valid. I understand I have to pay if I cancel a contract early … but when you are given bad information by a company, don’t you think they would make some kind of compromise? NOT SPRINT … they “cant do anything about it”. After calling multiple levels within their customer service, I got no where … UNBELIEVABLE! At the end of the day, they can make a mistake that costs me $200 and it’s my problem. No wonder they are rated as on of the 10 worst customer service companies ….

    Comment by Kris — July 30, 2008 @ 8:29 am

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