How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?
rant: a loud bombastic declamation expressed with strong emotion
Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.
I cancelled five yes five phones after the third time in a row of waiting for more than half an hour and then having the service rep hang up on me. After the third time of being hung up on I actually had to walk into a store to cancel my phones as I could not get through to talk to anyone at sprint. As soon as the call gets negative they frikin hang up. This is by far the worst conpany i have ever dealt with – Sprint pcs you really suck balls.
My wife and I had sprint for about 3 months before it was worth the $550 to discontue the contract. I have never met people that are worse in customer service or covering their ass than sprint employees. Give me a fucking break… “its the customers fault”, get a fucking education. You need to go back the brain wash sprint shit training world. Sprint is the white trash of cell phones! So FUCK YOU!!!!!!! Overcharging bill eating bastards. If you have a fucking story…bring it!!! In the mean time i will be pissing in your gas tank….
let see, too long for a story , how about a timeline.
-Jan,2007: my husband and i saw the plans they have and thinking about switching for him and getting one for me
-Feb,2007: beginging of the month we each signed up for their Sero plan and got each a Treo 700 wx
-Feb,2007: near the end of month, after 20 days of drop calls near 80% for him, he called up and cancel before the 30 days ends. I kept mine as i only have about 20% dropped calls. He was told to send back his phone in the UPS kit they wil send.
-March,2007: the kit came,he packed it up and check to pay for the first (and only) bill that will come. Couldn’t pay online or via phone, so called up Customer service so they can send a bill to pay. Did not send one and told him just to pay the amount they have one record.
-April,2007: heard nothing from them and waiting for refund
-May,2007: Checking cc statement, no refund. Called them up. Was told they have no record of us paying. But did get the phone back in April already. Told us to go to a Sprint store to show them the statement, cc statement, and tracking and will be refunded right away. Got there, was told we need to go to one of their main store. Drove there, stood in line , talked to rep, showed her the proof. She said she can’t refund but will put note in account that we did pay. Also told us that we had a $1.50 we did not pay because our check got there one day late. Told us to call customer service while we are in the store. Spent over 30 mins finally got on line. Was told amount too big to refund/credit back. Talked to supervisor. Was told they will send us a check in 3-6 weeks. Given them some time.
-June,2007: over five weeks, i called in asking the status. Was told check was sent out , give it another 2 weeks. Not recieved, call back.
-July,2007: On July 5, called back. Was told that ticket was put in and will get call back within 24 hours and check will be overnight/express mailed to us.
-July,2007: On July 6, called back. Rep does not know anything. Said we did not pay even though note said we did . Was told that they did not charge us or sell us any phones. Gave them the tracking with the prepaid package that was sent to us. The guy was an ass and said it was us who wanted to send the phone back. No, when my husband cancel account, he was told had to send it back as it was part of the deal. Guy then say they did not charge us for the phone. I said then why did you sent one out (an expensive one also) then sent a kit to have it back, and we have the cc statement right here!!. ………………after an hour of crap that they can think of, they said fax them all the info including everything for them to check. We ask how safe is this as it’s alot of personal info. Guy dont’ care…..and very stupid. We told him that if he reads the note under account, it already said we shown proof to sprint store rep already, it’s safer that way also. Guy just ramble on saying we can’t help you ………and finally told us off and do whatever you want to us.
———-All in all, horrible customer services, lies on top of lies. and still owe us over $300. We had file with BBB, and thinking and searching for small claim court now.
I can clearly see that some the people on here have serious problems. I do apologize that your experience with Sprint was nothing but the worse. Sprint has around 50 million customers. We go thru 6 weeks of customer service training and another five weeks of training to become a tech rep. We are more qualified to run the sprint stores than the sprint manager itself once thru tech training. There is only so much we can do. I recieve at least four to ten calls per day about a broken phone that does not work and the person who purchased it did not get the insurance. And this person is yelling at me, cussing me out because I cannot send him a free phone. I’m sorry, but when did customer service become Aladden’s lamp? Sprint is a phone company. We provide you with a cell phone service. We are contracted with Samsung, Sanyo, Palm Treo, Motorola and other phone manufacturers just like Cingular, T-mobile, and Verizon. All Sprint does is provide you with the network to get service on those phones. I’m sorry that you people cannot keep your children off your phones, I’m sorry but you did purchase that calltone, and I’m sorry these charges are valid. we do not access your account unless you call in. And you want to know something. Almost all the calls i receive in a day, the issues are taken care of, my customers are happy and are ranting to me wanting to speak to a supervisor . . . why . . . because they want to tell the supervisor what a great job I have done. I understand that you have a problem when you call in, otherwise you would not be calling in, however if you slowed down, took a deep breath and gave us the same respect that we give you, then we feel more heartfelt to help you in whatever way. Some of t he reps that are described on this site deserve to be fired on the spot if that is the true story and I know that if that was me, I would get fired. However just because of a few bad reps does not mean we are all bad. I am truly sorry you have had a bad experience with Sprint. But some of you that call in, you just should not have a cell phone in the first place when I have to describe the pound key is the same sign as the tic tack toe sign . . . . or when i tell you to take the battery out of your phone and you say to me . . . the phone will shut off then . . . duh . . . that is why i am telling you to take the battery out. Maybe i will just tell all my co workers to flock this website about all of our stupid and funny calls we get and let you see what we deal with on a day to day basis like guys trying to get off by our voices or making us log into their picture accounts claiming that there is something wrong just so we can see their favorite positions with . . . . well . . . you get the picture.
Thanks for this site. Thought you folks might be interested to see this:
http://www.foxnews.com/story/0,2933,288635,00.html
Apparently, Sprint is canceling the service of thousands of customers for the heinous crime of calling customer service too often! Sorry if this has been ranted on before. But honestly, it doesn’t surprise me. I’m still fighting Sprint PCS after they extended my contract without my authorization and demanded payment.
Take care.
I recently moved from an apartment into a house. My house is 2 miles south of my apartment, in the middle of suburb, and 10 miles from Sprint’s World HQ. Now, none of our 3 Sprint phones get service in the house. None. My family members who have a variety of different services can use theirs no problems.
I contacted customer service and they told me that I do get service in the house. I responded, “Excuse me, I didn’t realize you have used my phone in my house more than I have.” Then the guy made up a story about being put on a preferred roaming list. How do I know its made up? Because when I followed his directions and took it to a Sprint Store to be upgraded, the clerk told me so. He told me the phones were fine and up to date, and the only thing that he could do is start a ticket to get the service upgraded in the area.
Thats when I got really mad. It would make zero sense for them to spend several hundred thousand dollars to upgrade service for one customer. I asked to speak with the store manager on duty. After about 10 minutes, he finally confessed that starting a ticket doesn’t do anything. They just send you an e-mail after a few days saying the issue has been resolved. At this point, I told him to cancel my account (I have been a customer for 8 years), to which he responded “We don’t guarantee our service in your home, so you will be responsible for the early termination fees.”
Finally, I got so frustrated that I left. My brother is an attorney, and I’ve turned this over to him. He thinks its fun, because he hates Sprint too.
It all started when I finally decided to upgrade my i80 phone. It had been a reliable phone but I wanted something newer and nicer with text functions, a camera, assignable ringtones, etc. The Nextel phones are all waaaay too expensive so I decided that I would switch over to the Sprint side.
I ordered my phone (a nice new Razr V3M) and it arrived the very next day. I called in to Sprint to have the phone activated. First I was transferred to the “Porting Department” where I held for at least 20 min. Finally, when someone answered, I was told that my phone number was tied to a corporate account and could not be ported by that department. I insisted that my account was, in fact, not a corporate account. It didn’t really matter, though, and I was transferred over to another technical support agent. I began to tell that agent what had happened and as soon as he heard “corporate account” I was immediately transferred to the corporate accounts department who could not find my account. At that point I was transferred back to the porting department where I waited for another 20 minutes before being hung up on!
I called that number back and held on the phone for another 20 mintues where I spoke to someone else in that department who told me she could not help me because she couldn’t find my account. I was referred back to Nextel support who told me that they can, in fact, see my account at which point I was referred back to the Sprint side where I was told my phone needed to be activated first. They asked me for my number and when I gave it to them they said they couldn’t find it. After about 10 minutes of trying someone asked me to get a number off of my box. Turns out I was assigned a temporary phone number and there was a sticker with that number on my box.
After a few minutes of fidgiting with that new number, the agent came back to the phone and told me there is a fraud alert on that temporary number and that there isn’t anything they could do at which point I was referred to a Sprint store.
I went to the sprint store where the rep was more than helpful but after an hour and a half of working with his own support it turns out that they cannot port my existing number to the new phone because of some legal thing. WTF? I guess that agent that sold me the phone didn’t bother to really check whether or not my number could be ported over. Getting a new number is out of the question so I am either stuck with Nextel or I needed to switch to another carrier.
I went back home and called Sprint to explain what happened and to get a return request for the phone. They refused to give me one because the story I was giving them sounded too far fetched and I proceeded to spend another 2 hours on the phone only to have the original scenario confirmed. I still ended the night without a return authorization.
I finally got ahold of someone in the corporate complaints department the following day, explained my situation, and she apologized up and down, but after the crappy service I’d gotten from Sprint there was no way that I was going to sign a 2 year contract with them. I decided I wanted to stay with Nextel. I figured that since I’d been a loyal customer for almost 10 years and was willing to sign another 2 year contract that they’d see fit to give me one of their nicer phones for all my trouble and loyalty.
Of course not.
So, screw them. I went to Verizon who has, thus far, given me a free phone, free bluetooth headset and has had competent, well spoken tech agents to help me get my phone hooked up to my PC.
I will never use Sprint again. I don’t care if I end up with no phone at all. It’ll be a small price to pay to never do business with that company again.
Now they want to sell you internet! Calling my cell number for that crap!
1-866-463-3021
I Had Once Had T-Mobile Service And My Phone Malfunctioned So I Switched To A New Phone Company (Sprint™) Which At First I Thought Rocks. I Was So Mis-provoked. Every New Phone I Got From Sprint Either Broke Or Had Bad Service…I Always Remained Disappointed With My Sprint Service. Even When I Wanted To Upgrade My Sprint Samsung A-640™ Phone The Customer Care Rep Replied “I’m Sorry You Haven’t Had Your Phone For Long Enough”…Mind You I Have Had My Sprint™ Phone Service For Damn Well Over 3 And A Half Years…All I Have To Say Is That Sprint™ Service Sucks The Customer Care Reps Are A–Holes And Most Sprint Phones Are Mainly Fragile.
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BTW- Sprint Phones Are Very Attractive BUT Looks Can Be Deceiving And Apparently So Can Cell-Phones.
Thank You For Your Time And If You Agree With Me Contact Me With Updated Information At devoesofly@yahoo.com
Apparently as Sprint (and my beloved raped Nextel) screw over their existing customer base, they believe they are the ones being put out, as described in this wonderful article.
http://www.foxnews.com/story/0,2933,288635,00.html
And if that were not enough, how many of those people were calling in with legit issues. Like their billing messed up, there service not working, receiving unwanted sales calls (from Sprint no less), etc. I know that I could EASILY come up with 2 reasons a day to call them, if not a hell of lot more.
So Sprint works this way:
1) Trap you in a contract that costs a fortune to leave.
2) Provide you with the worst network service, technical support, and customer service possible. Hell, I would settle for third or fourth rate service over these guys.
3) Cancel you and strand you when you complain or demand something better, but god forbid if you want out for the same reasons, that’ll cost you.
Last time I check this was called kidnapping and/or extortion. When Al Capone passed away, and the old school mobsters quieted down, in comes Sprint. Be our customer and shut up about it, or we will make sure you never make a call again.
For those of you complaining about being on the do not call list and still getting sales calls, if you are an ACTIVE customer of Sprint, the DNC list doesn’t count. It is a known loophole that companies can telemarket to its own customer base despite your DNC list status. Most companies, as a courtesy, will NOT call you if you are the DNC list. But c’mon people, we are talking bout Sprint here.
I just wish I knew why my buddies at Nextel sold out…I remind Sprint as much as possible: “I am not a Sprint customer by choice.”
For the past 5 years I’ve been on my parents’ Verizon family plan. I’ve since moved out of their house (which is in the middle of nowhere, but we always got great service) and into the suburbs of Chicago, where, incidentally, I got very poor service. My parents’ contract will be expiring soon, so I decided that it was time to get my own cell phone with my own plan. I decided to go with Sprint, because, I thought, anything has to be better than Verizon’s crappy service. I was so wrong. I bought a Sanyo Katana online, because they were doing some online special where the phone was free with a 2-year contract. I chose a Sprint Basic 200 plan – I don’t really need more than 200 minutes a month and can’t afford much more anyway. Apparently, Sprint thought I could. The day my phone comes in, I register on Sprint’s website to manage my account online. I noticed that it said that I had the Free Incoming 300 plan, which was $20 more than my basic plan! I figured they must have made a simple mistake (it happens) so I went to the Sprint store and asked the guy to change it to what I had ordered. He made the appropriate changes (supposedly) and told me that everything was in order. About an hour later, I get a phone call from the guy at the Sprint store saying that after I left he had double-checked my account, and it still said that I had the Free Incoming 300 plan. He said he tried calling customer service, but they told him that the Sprint Basic 200 plan was no longer available. I checked online, and guess what? The Basic plan was stil being offered. I contacted them again, and oh… the basic 200 plan is still available, just not with the phone I ordered. I looked over my receipt, and there were no indications anywhere that the phone I ordered would not work with the plan I ordered. I went on the sprint website and acted as if I were ordering a new plan and phone. When I selected the Basic 200 plan, the next page said, “These phones are compatible with the plan you have selected:” Of course, one of them was my phone. I did the reverse too – I first selected the Sanyo Katana, and the next page said, “These plans are available with the phoneyou have selected:” Naturally, the Basic 200 plan was in that list of plans. It really seems like Sprint was LYING to get me to pay for a more expensive plan. Luckily, instead of forcing them to change my plan, I decided to cancel my services. I was still within the 30-day trial period, and I would much rather cancel now than have to continue dealing with whatever other lies Sprint could come up with for the next 2 years. So, last Thursday, I canceled my plan, and I thought that would be the end of my problems with Sprint. Of course, it wasn’t. When I was completing my cancellation, the service rep (who was actually very nice – I have nothing against her) told me that I would be receiving a shipping label in my email shortly (Of course, I can’t just take my phone to the Sprint store, it has to be sent back – the more inconvenient option – just because I ordered it online. Excuuuse me for taking advantage of your online sales). At the end of the day, the label still did not arrive in my inbox. I tried emailing customer service, because I really don’t have much time to be on hold for 30 minutes. Finally, today a guy emailed me back, saying that I have to call some number. I tried the number, and guess what! They aren’t open on Saturdays. I wouldn’t have much of a problem with it, except today was the end of the 30-day trial period. Who knows if Sprint is going to try to hit me with some fee because they didn’t receive the phone in time (even though I did cancel my plan in time) when it was not my fault. Now I have to sit here and wait another two days before Monday when I can call the number and get my shipping label.
A couple of weeks ago, I paid my bill online which resulted in a negative balance. The following day, I decided that a couple of upgraded phones would be nice, so I logged on to Sprint’s website and ordered 2 new ones which according to the website would cost 129 dollars. The next day I tried to make a call and was redirected to a recording that stated that I now owed 724 dollars and my phones were shut off due to the fact that I was now over my 250 dollar credit limit. The next day, I spent about 2 hours being repeatedly bounced between billing and “Customer Care” without any explaination whatsoever why they said I owe that amount.
Needless to say I am no longer a Sprint customer.
A couple of weeks ago, I paid my bill online which resulted in a negative balance. The following day, I decided that a couple of upgraded phones would be nice, so I logged on to Sprint’s website and ordered 2 new ones which according to the website would cost 129 dollars. The next day I tried to make a call and was redirected to a recording that stated that I now owed 724 dollars and my phones were shut off due to the fact that I was now over my 250 dollar credit limit. The next day, I spent about 2 hours being repeatedly bounced between billing and “Customer Care” without any explanation whatsoever why they said I owe that amount.
Needless to say I am no longer a Sprint customer.
reception in marion ohio 43302 has gotten worse and worse over the past year. at the intersection of 23 and 95, Verizon put up a tall tower. Just down the road, cingular put up another tower. Where are Sprint Towers? About 2000 students attend Ohio State University at Marion, and those who have Sprint cannot use their phones! Reception used to be ok around campus, but this past year it is terrible. No action. No future changes anticipated. Where is Sprint? They must support their users. I want sprint to give me reception. not excuses.
In february 2007 I was tricked in to renewing my contract with Sprint when an Indian woman offered me $50.00 credited to my account every month for the first year of my new two year contract. Later i came to find out that the offer was either a one time credit of $50.00 OR 50 minutes credited to the account each month for the first year. She had mixed up the two promotions, and Sprint would do nothing to justify their misleading information. Now they require $200.00 to cancel my contract, instead of the usual $150.00 fee. This is only the begining!
A Simply Wonderful Story of Paying “The Man”. – by Jay Griffin
The date is Thursday July 19th , 2007. It is 8:00pm Eastern Standard Time. Jay Griffin presses *2 on his cell phone in order to call SprintPCS customer service to pay his past due bill for $62.20 USD. He is greeted by a wonderfully gentle automated female voice, who promptly tells him his past due balance and when it will need to be paid by, and then places him on hold. The hold music Jay is listening to sounds like a Hispanic rap beat, so Jay begins to freestyle rap while on hold. After 16 minutes of being on hold a woman’s voice comes on the line and requests his PCS phone number, and Jay complies. She follows up with requesting his full name, Jay Griffin, and his password, *******. Now he can make his payment by phone! Yippeeee!
Jay tells the woman, who is obviously from India (given her harsh Indian accent) that he would like to pay the past due amount of his bill for $62.20 by using a check by phone. Miss. India asks Jay for his bank routing number and account number, of which he is happy to supply her with! Then Miss. India asks Jay for a check number, and he gives her check number 150. She says that that check number has already been used and asks for another check number. Jay gives her check number 151. Miss. India says that this check has already been used as well. Jay is absolutely certain that neither of these checks have been used before, but it’s okay, he will just give Miss. India another check number!
Jay is informed that unfortunately Miss. India can only attempt to input 2 check numbers for an account within a 14 day period, and that jay must now travel to the nearest SprintPCS Store location in order to pay his past due bill. How wonderful! Jay loves riding the city bus and being surrounded by all those wonderful smiling faces who accompany him on his way down town! The PAT Transit bus is one of the most enchanting and friendly places in the world, for those of you who didn’t already know!
The date is Saturday July 21st, 2007. The time is 3:30pm Eastern Standard Time. Jay is planning to leave work in about one hour and go to the bank to withdraw $70.00 so that he can go to the nearest SprintPCS Store to pay his past due bill. Before he finishes his work day he decides to sign online and check his bank account. Jay notices that there is a significant amount of money missing from his bank account. After checking his past transaction history, Jay finds out where the money went. SprintPCS has cashed both check number 150 and check number 151 for the amount of $62.20 each. A total of $124.40 has been taken from Jays bank account and paid to SprintPCS.
Jay dials *2 on his phone to contact SprintPCS customer service. He is greeted again by the wonderful gentle automated woman’s voice, given his past due amount of $1.96 and asked to wait on hold for an estimated 20 minutes. After 24 minutes have passed he is greeted my a man’s voice and asked for his verification information. After explaining the problem, and the past problem he has had with SprintPCS since they joined forced with Nextel, he is transferred to Direct Customer Support. Jay is put on hold briefly and then greeted by Jason, who again requests Jay’s verification information. After explaining the problem again to Jason, Jay is told he will have the money put back in to his account no later than 8:00pm on Monday July 23rd, 2007. Jason tells Jay that he will call him directly as soon as the money goes through, and also places a $75.00 credit on Jays account for all of Jay’s past trouble with SprintPCS.
The date is July 24th, 2007. The time is 11:00am Eastern Standard Time. Jay’s money is not back in his account, and he has yet to receive any phone call from Jason at Sprint Direct Customer Service. Jay again calls *2 and jumps through the hoops of reaching a life person after 25 minutes of being on hold. He is informed by the new Miss India that he will have to fax over a copy of the bank records in order for Sprint to issue the money back in to his account. Jay is slightly irritated at this time, thank the kind woman none the less, and hangs up.
1:45pm July 24th, 2007. Jay arrives at work early so that he can print out copies of his bank records and electronic checks generated by SprintPCS, and fax them to the number he was give on the phone at approximately 11:30am the same day. He faxes over the said documents and follows up by calling SprintPCS to make sure that his money can be placed back in to his bank account. Jay is transferred 4 times during a 30 minute call to Sprint after being placed on hold for 24 minutes. Then he is “accidentally” disconnected.
Jay calls back. He is placed on hold for another 20 minutes and then transferred 8 more times in 40 minutes after explaining his story to each of the 8 people he has been transferred to.
At one point another Indian woman asked Jay for his social security number, and Jay replied,
“Fuck no, ya stupid bitch, you can’t have my fucking social security number! How do I know your dumb ass wont try to use it to come to my country illegally?! Fuck that shit! Transfer me to Direct Customer Support!”
Then Jays phone battery dies. At this point Jay’s mind snaps for the second time in his life. His brain echoes with constant laughter at the situation. He can’t stop thinking about how funny the situation is. He can’t stop smiling the wonderful smile of loathing hatred for SprintPCS. He feels one of his wisdom teeth crack as he bites down hard to contain his desire to scream. He takes a deep breath, and sends a customer’s fax. (Remember: Jay is still at work.)
Jay signs online to SprintPCS.com and looks up the contact information for Sprint. He calls from his work phone, and is placed on hold for another 26 minutes at which time a woman answers and listens to Jay’s long drawn out story. (Jay is tired of repeating the story, but because he has had to go through such a long drawn out experience, he feels that the newest Miss India should have to sit there and listen to the story and every little detail of how Jay has come to the point of talking to her.) At this point Jay is transferred to a black woman who speaks English in the manner than a large black woman does. He again explains the story of the double charged past due amount, and the deceit and misleading information that made him sign up for another 2 year contract. He tells the woman about how he has been calling since 11:00am that very morning only to be transferred 12 times, and how his phone is now dead, and he had to call from his work phone.
The assumed fat black woman tells Jay that the check has already been issued and sent via U.S. post mail. Jay should receive the check for $62.20 in 7 business days. The money was not put directly back in to Jay’s bank account to avoid any other bills from bouncing. Jay is now waiting for 7 business days for his SprintPCS check in the mail. Luckily, Jay is also receiving $300.00 cash tomorrow evening for comic books he is selling to Stan from Sewickley, PA.
Jay finished his worked day and went home. He signed online, and then sent electronic faxes of the checks to the FTC and filed a formal complaint that explains the dealings of SprintPCS and their business ethics. He requested the minimum sum of $3,000.00 payable to Jay Griffin if the FTC is able to help him by fining SprintPCS together with Nextel. The FTC will request the recordings of all of the phone conversations that have come from Jay’s phone number on the dates of 07-19-07, 07-21-07, and 07-24-07. Now Jay is waiting to see if the FTC can do their job correctly. The moral of the story if there is one, do not give in to any company that tries to screw you over and steal your money; even if it means your phone has gone dead in the process. Also, if you ever feel the need to kill yourself, I would suggest driving a stolen convertible car with the back seat on fire, and the gas cap removed, in to the front of the SprintPCS Store location nearest you! Thank you PricksPCS together with NextHell. May you all die the most horrible deaths that any of your Indian gods can come up with! Hail the goddesses Shiva and Kali!
A little insider information:
“The wireless telecommunications industry has grown by leaps and bounds. Sprint signed 883,000 new customers in the second quarter of this year, bringing its nationwide customer base to 7.8 million. Southwestern Bell Wireless reported a 31 percent increase in revenues for the same quarter, with $1.6 billion for the year.
But the companies’ reputations for providing service to existing customers are taking a beating. Sprint has the dubious distinction of ranking as the company with the most complaints lodged against it–1,400 in the past three years–at the Better Business Bureau of Fort Worth. Nationwide complaints against the company are channeled to the Fort Worth office, because Sprint PCS has located its main service call center in that region.” [cited: http://www.dallasobserver.com/2000-09-14/news/busy-signal/ ]
Click here for other SprintPCS horror Stories hosted by Google!
or
http://www.sprintrants.com/
If anyone should come across any class action lawsuits against SprintPCS together with Nextel, please let me know! I would sign up for that in a heart beat!
My contract with Sprint was up so they called me to see if I wanted to renew my contract in exchange for 150 extra night and weekend minutes for as long as I’m with Sprint. I explained that I don’t need extra night and weekend minutes, I need extra anytime minutes. So the lady puts me on hold while she talks to her supervisor. She comes back and says that they can offer me 150 extra anytime minutes for as long as I’m with Sprint. I say “Great, send me the papers that state this and I’ll look it over and if I like what I see, I’ll renew my contract.” She replies that it’s a verbal offer that is only good right now. So now I’m thinking that I could really use the extra anytime minutes, but hate it that I can’t have it in writing, so I verify with her again about it. I ask if I change my plan will I still have the 150 extra anytime minutes. She replies that I will not lose the minutes for changing my plan, so I accept the deal and now have a 2 year contract with Sprint. Next I get on the phone to change my plan to a lesser plan and ask that lady if I will still have the extra 150 anytime minutes if I change my plan. She confirms that yes, I will still have the extra minutes if I change my plan so I go ahead with the change. The next thing I find out is that the 150 anytime minutes have been taken away. I call to see what the deal is and the say it’s because I changed my plan and that the minutes were only good as long as I kept the same plan. By now I’m furious and I explain that they told me that the 150 minutes was good as long as I was with Sprint regardless of whether I changed my plan or not. Sprints response was: “You can’t prove that we said that”. And “If you would like to cancel your contract you can, but it will cost you $250″. I hang up the phone and drive in fury over to the Sprint store (even get in a wreck on the way there so I’m even that much more upset at this point). I barge in there and explain that I renewed my contract with them because I was told that the 150 minutes was good for as long as I was with Sprint. The salesman looks at his computer and says: “Yes, that’s correct. I show here that as long as you’re a Sprint customer, you will have the extra 150 minutes”. So I immediately say “Print that out and give me a copy then”. His reply: “Oh wait. I was mistaken. It doesn’t say that.”. I leave the store and yet again call Sprint customer service to complain. Yada yada yada. Same old story and same rude service. This guy again says that I can’t prove that they ever told me that and if I want to cancel, I’ll have to pay $250. After a good 40 minutes on the phone with them I finally hang up. The next day I call Sprint Corporate office and ask to speak to someone in charge. Yet again, they say that “I can’t prove that they told me that”. But after several minutes of complaining, the lady finally gives me back my 150 minutes but still says that I can’t change my plan or I’ll lose them. So now I’m cutting my losses. I accept (not happily) and keep my plan for 2 years. Once my contract was up, I went to the Sprint Store to cancel. Oh, but guess what….you can’t cancel by just talking to the customer service at the Sprint store. You have to call Sprint. So I get on their phone call Sprint and cancel. I’m through with these crooks for good and will never do business with them again. I’m now with AT&T (cingular) and so far have not had any complaints with them, however I have heard horror stories with them as well. I’m just hoping that I don’t ever experience them.
Just remembered another Sprint scam. This one has to do with a deposit. When I first got my phone I was young and didn’t have much credit so a deposit was required. I was given a receipt and would get my deposit back after 1 year. Well, when the 1 year was up, I called Sprint and they said that they didn’t have any record of a deposit. I said “I’ve got record of a deposit right here in my hand and I’ll bring it down to the Sprint store when I cancel my plan tomorrow”. Next day I went down to the store and said I want my deposit back. Same story…We don’t have record of a deposit. When I slammed the receipt down on the counter they gave me my deposit. I then cancelled my service with them. I just wish I would have had enough since to not go back with them after that. But now I am officially through with Sprint for good.
Tips: Keep your receipts until you’re officially thorugh with them. And don’t agree to anything unless you HAVE it in WRITING!
Thanks!
I went to the sprint website on July 12th 2007 and ordered a sprint Mogul. My total after taxes and services was 431.79. I was promised that the phone would be sent out overnight, and I was relying on this fact. I waited to the 16th to call. I was trasferred 6 times, and had a hold time over 2hours. No one could figure out what happened, so I canceled. I was promsed that day that I would get a refund in 5-7 Business days, which I felt was ridiculous, however I sucked it up and waited. 7 days go by, I call sprint, once again the hold time is unbearable, approximately 1 hour this time. I get a guy to promise me a refund in 24hours. I wait that 24 hours and an additional 12 hours. Nothing, so I call back and jump through hoops again to speak to a HUMAN BEING, after 1.5 hours I get a gentleman to promise a refund by NOON the following day. That day has come and gone, and I was on the phone today with sprint for 3 HOURS. Transferred 6 times, from Customer Service, to Inphonics, to New Customers, to Order Status, and no one coudl help. I finally requested a supervisor and was put on hold, and I waited for over an hour, and they just hung up. Sounds like no one wants to deal with me, or this situation! I cannot begin to explain the stress and anger I have brewing inside me at this time. I literally want to smash something. I reported them to the BBB and sent emails to ECARE and still nothing. I had to borrow money from a friend just so I could have a phone! Sprint if you are reading this, I would appreciate a response. I am going to file a lawsuit if I do not get my refund by August 1st 2007. No one should be promised things repeatedly and then get nothing in return. I never even received the phone or made one phone call, and I will never do business with sprint. Ever again, and my lifes goal is to make sure that others understand that they should avoid sprint as well!
Roberto Sanchez
ORDER TRACKING NUMBER ws-bbcc-115621715.
Order Placed July 12th 2007 on the Website
AS of today, JULY 27th 2007 I have not received a refund, nor any notification by email or phone stating when and if I will get it.
Roberto,
That sucks what happened to you, but if you are going to devote your life to getting people to stop using sprint, you need to get a hobby man.
Simple. Fuck Sprint