Comments on: January 2007 Rants

By: Anonymous

Anonymous — Thu, 15 Feb 2007 01:39:14 +0000

I live in Marion Ohio, and I cannot get good reception around my home (intersection of US23 and SR95). Although we have a new tower from Verizon and a new tower from AllTel, we do not have a tower in this section of town that could help improve reception. Sprint, do you care about your customers???

By: Z

Wed, 31 Jan 2007 20:43:25 +0000

I just recently had my Fusic hooked up to my computer via the usb cable and I received a text while it was engaged but the text just said “no content” and it didn’t say who it was from, it also said the time was 12:00 a.m (it was about 3:30) and the date was 00/00/000. So I unhooked the cable and texted someone just to get a reply and when they sent one back, the same thing happened. Now every text msg i receieve does this. Does anyone know what might have happened or what I can do? Thanks!!

By: Anonymous

Anonymous — Thu, 25 Jan 2007 08:08:24 +0000

im a sprint SALES rep and i can share my experiences with sprint cust care dept..
in sales what we can do is to ADD A LINE OR UPGRADE THE PHONE!!!

but guess what this reps give to us.. customers with BILLING CONCERNS,REBATES, RETURNS AND TO TRACK DOWN WHAT HAPPENED TO THE ORDER..that’s why i understand why a lot of customers are really pissed off..they experience a run around or sometimes they’re just surprise that they are already transferred and again to the WRONG DEPARTMENT..and another information dear sprint customers, if you see some thing that your paying but really NOT AWARE OF IT OR IF THEY’RE SAYING SOME TOO GOOD TO BE TRUE STUFFS..its from cust care department..they are the one who could actually do that in there systems..

and again after the care department messed on your accounts, you will call and most of the irate customers blame this things to us in sales..

with sprint retailers..these morons dont think..of course in sales we cannot do things in halfs the way you want it..TO ACTIVATE A PHONE THAT IS FROM YOUR STORE..(our system is actually made to choose a phone with a price that is already program plus the rate plans that is also program to come after we already choose a phone)

with the customers..sometimes they should as well take into some considerations if they’re asking too much discounts..I HAVE THIS CUSTOMER WHO WANTS TO HAVE A FREE PHONE WITH A FREE LINE OF SERVICE WHICH IN FACT IS IMPOSSIBLE..HOW CAN YOU USE THAT PHONE WITHOUT A LINe? IS IT A TOY? Sometimes customers should understand as well what they want before they shout for it..and customers should as well know some limitations..

to sprint.. we actually experience delays in our systems in which our customers and even us reps rant out..you want to make us sales right?
but your database is too slow and oftentimes it goes down..how can we serve our customers better..

im planning to resign this year your paying nuts to your reps in asia..compared to our american counterparts..your only paying us $10 TO WORK FOR YOU IN 8 HOURS..

By: Anonymous

Anonymous — Thu, 25 Jan 2007 07:47:40 +0000

im a sprint SALES rep and i can share my experiences with sprint cust care dept..
in sales what we can do is to

By: Terry

Terry — Wed, 24 Jan 2007 00:49:36 +0000

I’ve been a loyal Sprint customer since April 2003. Between then and August 2006 I was pretty satisfied with my service, so, in August, I renewed my contract with Sprint for 2 years, BUT the nightmare began in August of 2006…I began getting many dropped calls, or finding that my phone was spending alot of time “searching for service” from my home.I made my first call to tech. support, and was “assured” they would correct the problem. My service is fine anywhere EXCEPT for at my home. A few weeks later, after experiencing more and more dropped calls, and searching for signal calls, I was then told I’d have to take my phone to a Sprint store to have my phone looked at, since there are no problems in my service area-according to them! After driving 40 miles to the nearest Sprint store, and 3 hours of sitting in their store, I’m told there IS a problem with my phone, and they’d gladly replace it for me-free of charge! Okay, sounds good to me, so I accept their offer of the new phone, and then they tell me that there’s a $35.00 activation charge!!! Wait! I thought this was FREE? Oh no, the PHONE is FREE, but to be able to use it, it will cost me $35.00 to activate it! What a scam that was, but I needed my phone, and paid their little activation fee, drove the 40 miles back to my home, and made my first call from my new, free, $35.00 phone, with expectations of having no more dropped calls! Surprise…the new phone was having the exact same problems as my old one had! I was so furious, I pitched that piece of $35.00 crap half way across my backyard!!! After I said every swear word in my vocabulary, I retrieved my new phone, and began the ongoing saga with Sprint’s customer service reps…I called customer service and spent 5 minutes trying to explain the situation to a woman who was only capable of minimal English speaking skills, and she “assured” me that this problem would be rectified. I have since spoken to probably every foreign speaking customer representitive, and technical support rep. that works for Sprint, and each and every one of them have “assured” me they will certainly “rectify” this problem, and some have even given me roaming credits, free minutes, and even changed my free calling time from 9pm to 7pm. After I make a complaint, and they submit (so they tell me anyway.) a “work ticket” or a “problem ticket”, sometimes my service will be great for a day or so, but then I go right back to the numerous dropped calls over, and over, and over again until I have to call Sprint AGAIN. This has been going on for 5 months now, and today I called to let Sprint know that if my service is NOT 100% reliable by Feb. 5th, I will be cancelling my service with them. I was informed that if I cancel my service with them, I would have to pay an early termination fee-since my contract is only 5 months into the 2 years of it. I had to laugh…I DARE them to try charging me anything for dumping their lousy service! I’m paying for reliable service, and I’ve yet to receive that from them since August. I think I’ve been more than patient with them, and on top of that, they’ve been gladly taking my monthly payment of $150 for such terrible service, so good bye Sprint…can you hear me now?!!!

By: Sprint Rep

Sprint Rep — Tue, 23 Jan 2007 13:26:35 +0000

Did you go to a store about your web charges? Sprint absolutely has web access plans.

The store manager would have likely credited the usage, minus the service charge for web, and then added the web plan for you.

Pretty simple to do, actually.

By: charlie

charlie — Tue, 23 Jan 2007 05:02:49 +0000

promised unlimited surfing . second time was hit with possible roaming charges. canceled service.they wanted 32+dollars because kilobites were consumed. these people do not understand it will not always be a sellers market waiting for the law suit.

By: Anonymous

Anonymous — Sat, 13 Jan 2007 10:30:14 +0000

Well, this has been a long time coming. Firstly, I wanna say Sprint does suck, as does Alorica, the vendor company I work for. They say all this shit about 1 call for the customer and putting the customer first, but then they give us agents 15 minutes to fix the issue (which is usually enough time, but some issues take longer. You’ll see later on). If we go over, we’re supposed to call the customer back, because they don’t care about how long you talk if you initiate the call. WTF? How does this inscrease out customer satisfaction? Not to mention half the people here never call them back. And then there’s maximizing (selling). We’re supposed to sell someone who calls in because their bill is high more shit that will run up the bill some more? And 1 month free offers are scams to get it on your bill in the hopes that you will forget it’s there. If you do forget, good luck getting it credited. Combine this with the fact thtat half the reps don’t know how long the free trial is (Which by the way, we currently only offer vision free for a month, and I believe that ends Sunday, Jan 14) so they tell someone it’s free when its not, or that it has 3 months free when it’s only one, and don’t put anything in the notes. So if you call back, you’re fucked. And now the big one. Sprint wants to move all their customers into Nextel’s billing system, which would be great if it worked, but the system has so many flaws. 1) blackberries do not work correctly in the new system. As of right now, we have to manually move them into the old one. 2) The max subs you are apporved for is rarely the same in both systems, so you can have a total number of lines that one system says you aren’t approved for. This fucks up moving customers, so half the time they have most lines in the new system, and 1 or 2 in the old that we can’t bring into the new. 3) My center is one of the few that takes regular consumer calls in the new system. and about 9/10 have a jacked up profile like mine that won’t let you do anything you are supposed to be able to. I can’t give credits, I can’t add/expire a line, I can’t do most plan swaps. I can pull up bills and look at them, that’s about it. So if I get a call that I am suppose to handle but it’s something I can’t do in this system, I have to put my cust on hold (we can’t use idle time and just call them back when it’s fixed anymore) wait for someone with a working profile to get done with their call, then go over and fix the issue, cause half the other people in the system don’t know what the fuck they’re doing. So if you are told you are in the ensemble department, I am truely sorry. And if not, you will be in the next few years. Hopefully some of this shit gets fixed before Sprint moves more people.

By: rep

rep — Fri, 12 Jan 2007 18:53:02 +0000

you dont understand, i am customer service rep for the people who speak spanish , sorry if my english arent good, i will glad to help you telling one thing, in our customer service departament exist one tool that help us ( reps) a lot, when you, the cusomer talks every day,in yours account appear some options, some services like vision plus, power vision, renewal agreemnts, international plans, text messages buckets, this is very important because if we add the servies that are available to add, “whit your concents” (ja ja ja) we will receive more pay.. obviosly some aents add services whitout the oncen of the customers and this agents receive like 200 dollars more that the otehr agents tha do his job honestly, that the reason why some times some services that yu never asked for they appea whit put a reson in yours bill .. a nice rep

By: Sprint Rep

Sprint Rep — Fri, 12 Jan 2007 16:12:29 +0000

I work for Sprint. It looks to me like a lot of you were the unfortunate recipients of bad service from a few bad employees.

I know that all of the people on my team are competent and compassionate when it comes to customer concerns.

I’d be happy to answer any questons I can.