18 Rants »

18 Rants this month

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1. I was wondering if someone might know since Sprint raised their Directory assistance rate ( this was on the Decembers bill) if this is a reason for terminating my contract. I have used the DA only a few times since I have had my phone but not very often. The phone is in my name but my husband is leaving for IRaq in February. The representative said only his phone could be put on hold while he was gone. So now I have thought about just cancelling the service. Please help!

   Comment by Janine — January 2, 2007 @ 4:27 pm

2. Most of the people at customer service are fucking retarded. I try to get things fixed and I only end up with a headache. Not only can i not get help from them but the full service store in my area are nothing but mindless idiots who cant get a job done.

   Comment by Anonymous — January 3, 2007 @ 12:27 pm

3. I wanted a cell phone. I went to the Sprint website, picked out a nice phone that would come free with a plan, read the exhaustive contract, and ordered. (This was on June 22, remember that.) About a week later my phone came in the mail. I made some calls, everything worked, all was well.

   A day or two later, a bill comes in the mail. They charged me for an entire month’s worth of service. I was shocked, I had only had my phone for about three days! Then I looked at the billing period: “June 22-June 23.” They were charging a month’s worth of fees for TWO DAYS of service when I DIDN’T EVEN HAVE MY PHONE YET!!!

   I called customer service and asked them what was going on. They were very polite and basically asked me what I was complaining about? Apparently it’s common practice to rip off your customers before they even use your service. They gave me a $5 credit on my bill and said it was the best they could do. Thanks for using Sprint!

   Comment by Tawny — January 6, 2007 @ 10:38 am

4. I went to the Sprint store in Middletown CT, for a charger for my work cell phone and they gave me the wrong one, so instead of going back to the store an other employee picked up the right one. When I went to return mine they refused to give me my money back. The manage said I should have read the no return policy on my receipt.
   THEY MADE THE MISTAKE!!!!
   Want to talk about a scam, and the clerk was stupid.
   If you think about it. I wound not know the policy until after I bought it, because it was on the receipt.

   Comment by Donna — January 7, 2007 @ 8:28 am

5. i think the customers need to enter to the website http://www.how to use my cellphone, becasue i dont know how to use and i need help from representative that are 16 years old .www

   Comment by a nice customer service representative — January 7, 2007 @ 5:45 pm

6. i am the person who drop his calls, i am the person who put you in hold and go to eat some burritos, i am the person who transfer you innecessary to other departaments ja ja ja no signal? and the monthly service charges are running? go to pay to the retails retarted, you dont know how to read bill!!!

   Comment by sprint rockk — January 7, 2007 @ 6:07 pm

7. I was happy to hear that Sprint lost over 306,000 customers in the past quarter. Spring has lied to me at every turn and I’m sick of it. As soon as my contract is up, I will be getting rid of Sprint. I’ve decided that they’ve lied to me for the last time.

   I was told today that it didn’t matter to Sprint if I left their service or not. Literally.

   Comment by Anonymous — January 9, 2007 @ 9:18 am

8. It’s amazing that sprint doesn’t want us all as customers and that they aren’t willing to do more to keep customers.

   306K lost! That’s a lot of people. I wonder how many of that number is because they didn’t like the service or just didn’t like sprint. That would be interesting to know.

   Sprint still sucks and yes I’m still a sprint customer.

   Keep on Ranting
   Erik
   Sprintrants Admin

   Comment by Erik — January 9, 2007 @ 9:24 am

9. I work for Sprint. It looks to me like a lot of you were the unfortunate recipients of bad service from a few bad employees.

   I know that all of the people on my team are competent and compassionate when it comes to customer concerns.

   I’d be happy to answer any questons I can.

   Comment by Sprint Rep — January 12, 2007 @ 6:12 am

10. you dont understand, i am customer service rep for the people who speak spanish , sorry if my english arent good, i will glad to help you telling one thing, in our customer service departament exist one tool that help us ( reps) a lot, when you, the cusomer talks every day,in yours account appear some options, some services like vision plus, power vision, renewal agreemnts, international plans, text messages buckets, this is very important because if we add the servies that are available to add, “whit your concents” (ja ja ja) we will receive more pay.. obviosly some aents add services whitout the oncen of the customers and this agents receive like 200 dollars more that the otehr agents tha do his job honestly, that the reason why some times some services that yu never asked for they appea whit put a reson in yours bill .. a nice rep

    Comment by rep — January 12, 2007 @ 8:53 am

11. Well, this has been a long time coming. Firstly, I wanna say Sprint does suck, as does Alorica, the vendor company I work for. They say all this shit about 1 call for the customer and putting the customer first, but then they give us agents 15 minutes to fix the issue (which is usually enough time, but some issues take longer. You’ll see later on). If we go over, we’re supposed to call the customer back, because they don’t care about how long you talk if you initiate the call. WTF? How does this inscrease out customer satisfaction? Not to mention half the people here never call them back. And then there’s maximizing (selling). We’re supposed to sell someone who calls in because their bill is high more shit that will run up the bill some more? And 1 month free offers are scams to get it on your bill in the hopes that you will forget it’s there. If you do forget, good luck getting it credited. Combine this with the fact thtat half the reps don’t know how long the free trial is (Which by the way, we currently only offer vision free for a month, and I believe that ends Sunday, Jan 14) so they tell someone it’s free when its not, or that it has 3 months free when it’s only one, and don’t put anything in the notes. So if you call back, you’re fucked. And now the big one. Sprint wants to move all their customers into Nextel’s billing system, which would be great if it worked, but the system has so many flaws. 1) blackberries do not work correctly in the new system. As of right now, we have to manually move them into the old one. 2) The max subs you are apporved for is rarely the same in both systems, so you can have a total number of lines that one system says you aren’t approved for. This fucks up moving customers, so half the time they have most lines in the new system, and 1 or 2 in the old that we can’t bring into the new. 3) My center is one of the few that takes regular consumer calls in the new system. and about 9/10 have a jacked up profile like mine that won’t let you do anything you are supposed to be able to. I can’t give credits, I can’t add/expire a line, I can’t do most plan swaps. I can pull up bills and look at them, that’s about it. So if I get a call that I am suppose to handle but it’s something I can’t do in this system, I have to put my cust on hold (we can’t use idle time and just call them back when it’s fixed anymore) wait for someone with a working profile to get done with their call, then go over and fix the issue, cause half the other people in the system don’t know what the fuck they’re doing. So if you are told you are in the ensemble department, I am truely sorry. And if not, you will be in the next few years. Hopefully some of this shit gets fixed before Sprint moves more people.

    Comment by Anonymous — January 13, 2007 @ 12:30 am

12. promised unlimited surfing . second time was hit with possible roaming charges. canceled service.they wanted 32+dollars because kilobites were consumed. these people do not understand it will not always be a sellers market waiting for the law suit.

    Comment by charlie — January 22, 2007 @ 7:02 pm

13. Did you go to a store about your web charges? Sprint absolutely has web access plans.

    The store manager would have likely credited the usage, minus the service charge for web, and then added the web plan for you.

    Pretty simple to do, actually.

    Comment by Sprint Rep — January 23, 2007 @ 3:26 am

14. I’ve been a loyal Sprint customer since April 2003. Between then and August 2006 I was pretty satisfied with my service, so, in August, I renewed my contract with Sprint for 2 years, BUT the nightmare began in August of 2006…I began getting many dropped calls, or finding that my phone was spending alot of time “searching for service” from my home.I made my first call to tech. support, and was “assured” they would correct the problem. My service is fine anywhere EXCEPT for at my home. A few weeks later, after experiencing more and more dropped calls, and searching for signal calls, I was then told I’d have to take my phone to a Sprint store to have my phone looked at, since there are no problems in my service area-according to them! After driving 40 miles to the nearest Sprint store, and 3 hours of sitting in their store, I’m told there IS a problem with my phone, and they’d gladly replace it for me-free of charge! Okay, sounds good to me, so I accept their offer of the new phone, and then they tell me that there’s a $35.00 activation charge!!! Wait! I thought this was FREE? Oh no, the PHONE is FREE, but to be able to use it, it will cost me $35.00 to activate it! What a scam that was, but I needed my phone, and paid their little activation fee, drove the 40 miles back to my home, and made my first call from my new, free, $35.00 phone, with expectations of having no more dropped calls! Surprise…the new phone was having the exact same problems as my old one had! I was so furious, I pitched that piece of $35.00 crap half way across my backyard!!! After I said every swear word in my vocabulary, I retrieved my new phone, and began the ongoing saga with Sprint’s customer service reps…I called customer service and spent 5 minutes trying to explain the situation to a woman who was only capable of minimal English speaking skills, and she “assured” me that this problem would be rectified. I have since spoken to probably every foreign speaking customer representitive, and technical support rep. that works for Sprint, and each and every one of them have “assured” me they will certainly “rectify” this problem, and some have even given me roaming credits, free minutes, and even changed my free calling time from 9pm to 7pm. After I make a complaint, and they submit (so they tell me anyway.) a “work ticket” or a “problem ticket”, sometimes my service will be great for a day or so, but then I go right back to the numerous dropped calls over, and over, and over again until I have to call Sprint AGAIN. This has been going on for 5 months now, and today I called to let Sprint know that if my service is NOT 100% reliable by Feb. 5th, I will be cancelling my service with them. I was informed that if I cancel my service with them, I would have to pay an early termination fee-since my contract is only 5 months into the 2 years of it. I had to laugh…I DARE them to try charging me anything for dumping their lousy service! I’m paying for reliable service, and I’ve yet to receive that from them since August. I think I’ve been more than patient with them, and on top of that, they’ve been gladly taking my monthly payment of $150 for such terrible service, so good bye Sprint…can you hear me now?!!!

    Comment by Terry — January 23, 2007 @ 2:49 pm

15. im a sprint SALES rep and i can share my experiences with sprint cust care dept..
    in sales what we can do is to

    Comment by Anonymous — January 24, 2007 @ 9:47 pm

16. im a sprint SALES rep and i can share my experiences with sprint cust care dept..
    in sales what we can do is to ADD A LINE OR UPGRADE THE PHONE!!!

    but guess what this reps give to us.. customers with BILLING CONCERNS,REBATES, RETURNS AND TO TRACK DOWN WHAT HAPPENED TO THE ORDER..that’s why i understand why a lot of customers are really pissed off..they experience a run around or sometimes they’re just surprise that they are already transferred and again to the WRONG DEPARTMENT..and another information dear sprint customers, if you see some thing that your paying but really NOT AWARE OF IT OR IF THEY’RE SAYING SOME TOO GOOD TO BE TRUE STUFFS..its from cust care department..they are the one who could actually do that in there systems..

    and again after the care department messed on your accounts, you will call and most of the irate customers blame this things to us in sales..

    with sprint retailers..these morons dont think..of course in sales we cannot do things in halfs the way you want it..TO ACTIVATE A PHONE THAT IS FROM YOUR STORE..(our system is actually made to choose a phone with a price that is already program plus the rate plans that is also program to come after we already choose a phone)

    with the customers..sometimes they should as well take into some considerations if they’re asking too much discounts..I HAVE THIS CUSTOMER WHO WANTS TO HAVE A FREE PHONE WITH A FREE LINE OF SERVICE WHICH IN FACT IS IMPOSSIBLE..HOW CAN YOU USE THAT PHONE WITHOUT A LINe? IS IT A TOY? Sometimes customers should understand as well what they want before they shout for it..and customers should as well know some limitations..

    to sprint.. we actually experience delays in our systems in which our customers and even us reps rant out..you want to make us sales right?
    but your database is too slow and oftentimes it goes down..how can we serve our customers better..

    im planning to resign this year your paying nuts to your reps in asia..compared to our american counterparts..your only paying us $10 TO WORK FOR YOU IN 8 HOURS..

    Comment by Anonymous — January 24, 2007 @ 10:08 pm

17. I just recently had my Fusic hooked up to my computer via the usb cable and I received a text while it was engaged but the text just said “no content” and it didn’t say who it was from, it also said the time was 12:00 a.m (it was about 3:30) and the date was 00/00/000. So I unhooked the cable and texted someone just to get a reply and when they sent one back, the same thing happened. Now every text msg i receieve does this. Does anyone know what might have happened or what I can do? Thanks!!

    Comment by Z — January 31, 2007 @ 10:43 am

18. I live in Marion Ohio, and I cannot get good reception around my home (intersection of US23 and SR95). Although we have a new tower from Verizon and a new tower from AllTel, we do not have a tower in this section of town that could help improve reception. Sprint, do you care about your customers???

    Comment by Anonymous — February 14, 2007 @ 3:39 pm

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