16 Rants this month

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1. I have had numerous issues with sprint. I am not going to tell you about them here because it would be the equivalent of writing two novels. Sprint has lost over 300,000 customers due to customer service issues in the last year alone. There stock is dropping and it is a matter of time that the company will fold or begin to kiss some serious ass of its customers. The only real way to get back at them is to change cell carriers. I will not tell you which one to change to (do your own research) because there are a lot of bloggers that work for other services that badmouth sprint. I will tell you this. Sprint is at the absolute bottom of customer service. pay the $150 and move on. You will pay three times that in time spent on the phone complaining about the $500 charge that you can’t figure out where it came from.

   Good luck everyone. Let’s all work together to get the sprint stock down to a penny a share.

   Comment by Anonymous — February 4, 2007 @ 7:42 am

2. The previous post was probably made by one of the Cingular or Verizon employee. Sprint is changing the whole stratagy when it comes to customer service and I am surprised with a positive change they have done within the past few weeks. Try to give them a call now and you will understand what I am talking about. I used to have a lot of problems with Sprint but I think they are making a positive change now.

   I just saw this article and wanted to share it with you call.

   Sprint Nextel cuts price of unlimited text messages, offers family plan option
   By Kelly Hill
   Story posted: February 1, 2007 - 1:41 pm EDT

   Sprint Nextel Corp. is undercutting other carriers’ pricing for unlimited text messaging with a package that costs $10 for individual lines and $20 for family plans.

   Comparatively, Verizon Wireless offers 500 messages plus unlimited in-network messaging for $10, and Cingular Wireless L.L.C. prices 400 messages plus 1 MB of data use at $10. Neither carrier offers an unlimited text messaging plan, according to their Web sites, and neither offers families the chance to share text messaging bundles as they do minutes.

   T-Mobile USA Inc. had been the only national carrier with an unlimited messaging plan, which it offered as a family messaging plan for up to five lines for $20 per month. With its new plan, Sprint Nextel is meeting that price. However, Sprint Nextel’s plan allows a maximum of four lines on one family plan while T-Mobile USA includes five lines. T-Mobile USA’s plan also includes multimedia messaging, while Sprint Nextel’s new offer only covers text messages.

   Sprint Nextel requires that customers be on family plans of at least $70 per month to take advantage of the text messaging plans.

   Cingular, Sprint Nextel and Verizon Wireless have all recently announced plans to increase the price of a la carte text messaging from 10 cents apiece to 15 cents per message.

   http://www.rcrnews.com/apps/pbcs.dll…1003/1001/FREE

   Comment by Anonymous — February 5, 2007 @ 8:04 am

3. Thanks for the rantings.

   I just wanted to mention that the last two sprintrants are posted on february now, we hadn’t updated the pages here right on the first of the month so now the rants should be in the correct month.

   Keepm coming.

   Comment by Erik — February 5, 2007 @ 3:58 pm

4. I had sprint from August 2005-October 2006. I dealt with their moronic “customer care” reps every day, calling to try to get help with the bill that was messed up EVERY MONTH with hidden charges or charges for things like internet, nights and weekends or text messaging because somehow the monthly plans had magically disappeared off of my account. Every time you call them, you get a totally different explanation for your problem from the reps. I got 2, yes TWO LG FUSIC phones plus 2 months of service for FREE because of these idiots. I can tell you one thing, to get anywhere with them, you need to ask for the retention team off the bat. Or, just tell them right away that you are calling to cancel your service…the retention/sales team actually have some power to do something. Just be prepared for your bill to be f*cked up again after a month…it happened to me and $1200 worth of charges later, after one month, I told them they could eat the bill because I wasn’t paying for charges when they could not even tell me what I was being charged for that added up to $1200. I switched to Virgin Mobile prepaid and have NO PROBLEMS WHATSOEVER. I am just waiting for the iPhone to come out so I can switch to Cingular.

   Comment by Anonymous — February 6, 2007 @ 3:56 pm

5. In late October 2006, I received a statement from Sprint explaining the details of my new mobile phone service plan (Fair & Flexible for Families) with a new contract date (10/06 – 10/08). This was a shock to me because I didn’t request any change to my plan nor did anyone in my family request a change. Sprint had changed my plan without my authorization.

   This is where months of many phone calls, and countless hours on the phone to Sprint customer service begin….

   11/8/06 I called Sprint customer service to find out why my plan had been changed. I was told by the customer service rep that someone called them on 10/16/06 and requested the plan change. I explained to the customer service rep that I did not call them and authorize any changes to my plan, nor did anyone in my family. I told him that no one in my family even had the information that would be needed to make a plan change (ssn # & account password).

   The rep went on to explain the benefits of the new plan and that it was actually cheaper than what I was paying per month. He also told me that I had 30 days to change my mind if I didn’t like the new plan. I told the rep that I did not want the new plan, nor did I want the new contract. He told me to think about it and tried to transfer me to the security fraud division, where I was disconnected in the phone system.

   11/14/06 Still bothered by the fact that my plan had changed my plan without my authorization and Sprint was attempting to lock me into another 2 year contract, I called Sprint customer service again. I told the customer service rep to change the plan back to my original plan because I didn’t want to be locked into another contract.

   The rep told me that he would take care of it and my plan would be changed back to what I originally had (Big Air Plan/1998) and that I would not be locked into any new contract. At this time, I thought that this issue was resolved.

   12/8/06 I had my (3) phone numbers transferred to another phone carrier. At this point, my service with Sprint should have been canceled. I had already paid any previous account balances that I had with Sprint and I was no longer was receiving any service.

   12/28/06 I received a bill for $603 (early termination fee for 3 phones). I called Sprint customer service rep (Ryan) and explained the story again. After our conversation, Ryan said that the account would be closed and I didn’t owe anything. He said I would receive a statement saying a balance of 0.

   1/30/07 I received a bill for $633 (early termination fee for 3 phones & a late charge). I called Sprint customer service rep (Princess) and explained the story again. After our conversation, Princess said that the account would be closed and I would receive a statement saying a balance of 0. She also said that I could call back after 48 hrs to see if the issue was resolved.

   2/6/07 I received another bill for $633 from the Sprint Collections dept. (a fee for early termination of 3 phones & a late charge).

   7:00pm My wife called Sprint customer service rep) and explained the story again. After a lengthy conversation with the customer rep, he hung up on her.

   8:10pm My wife called back and spoke to Sheila and explained the story again. Sheila put my wife on hold to look for a supervisor and again, my wife again got disconnected.

   8:25pm My wife called back and spoke to Mondo and explained the story again. After many requests, we finally were able to speak to Russ (floor supervisor). We explained the story again.

   I told Russ I never changed my plan in October. I told him I requested the plan be changed back to the original plan that I had for years, back in November, and that I had been told many times by customer service reps that the account balance was 0 and I would receive a statement showing that. I told him that I continue to receive early termination fee bills (now with late fees) from December, January and in February even though I have been told numerous times that my account balance was supposed to be zero.

   I confirmed with Russ that he had a record of all my phone calls to customer service by viewing my account information. I confirmed that he could see information on my account and that it showed that I had called and requested the plan be changed back in November, and all my phone calls to customer service since then. Both Russ and I agreed that if the customer service rep would have done what he said he was going to do back in November, like he said he would do (and like I requested then), all this would have been already resolved.

   After Russ gathered all the information, he said he needed to escalate the issue to upper management. He stated he needed to enter all the information in computer to create a case and said he would call me back with a case number.

   8:50pm Sprint Customer Service rep Mondo called me back with a case # in which I could refer to.

   So now after months of being told the account would be closed and I would receive a statement with an account balance of 0, it has now become a case # for Sprint. A case in which I need to constantly call back on to see if Sprint actually did what they said they were going to do.

   Fortunately I have keep times and dates of each and every call I have made to them and everything they said they were going to do but didn’t.

   I have been a customer of Sprint since May of 1998 and have never changed my plan. I have had up to 3 phones on my service and have paid Sprint thousands of dollars over the years. I was never late on a payment and only changed my handset twice over the 9 years I was with them.

   One of my main reasons for changing mobile carriers after many years of service was the fact that my plan had been changed my plan without my authorization. After 9 years of being a Sprint customer, Sprint was attempting to lock me in to another 2 year contract without my authorization.

   This and the incompetence that Sprint has shown in regards to this matter has shown me what kind of dishonest company Sprint really is.

   Comment by Steve — February 7, 2007 @ 7:27 pm

6. [...] We just had the longest rant about sprint over in our February Rants from a disgruntled Sprint customer, Steve. [...]

   Pingback by We Just Had the Longest Rant About Sprint --  Sprint Rants — February 7, 2007 @ 7:41 pm

7. Sprint’s Customer service represents and displays the type of character that they are made up of on a whole. Uneducated, Shady, and Unethical individuals. There are too many things for me to list that I have been dissatisfied with. I am suprised that they are still in business!

   Danielle Koors

   Comment by Anonymous — February 9, 2007 @ 12:57 pm

8. no matter where I call customer service from on my sprint phone, the connection is terrible. And to renew a contract and purchase a new phone they pass you to 3-4 different people…each time the connection gets worse and worse. shouldn’t the connection to the company providing the network be the best connection there is?

   Comment by Anonymous — February 18, 2007 @ 5:57 pm

9. Don’t bother with Sprint. Move on!

   Comment by Anonymous — February 19, 2007 @ 7:59 pm

10. I started a 2 year plan in October with a decent phone. The whole time I had insurance on my phone. Well, 6 months went by and my phone stopped working. I took it to the store and asked for another and they just handed me a more beaten cell phone than mine. They said that since its only been six months that I have to have a phone that has been used. Also they told me that I will have to pay a 35 dollar deductible for the p o s phone. I refused and cancelled my service that day.

    Comment by Travis — February 20, 2007 @ 5:46 pm

11. Customer Service outsourced to ACS Inc. Data not secure. CSR lies and misrepresents. Call ACS in Texas thats who really employs the customer service reps. Ask them why no account security in place. More of a security threat from within than outsiders trying to access info.
    Customer service is third party vendor with low wage idiots that do not tell the truth.

    Comment by Anonymous — February 21, 2007 @ 5:34 pm

12. Im a college student and studied abroad for a semsester. Before i left i signed up with ‘vacations service’ with sprint. They told me that they would retain any voice messages i would receive for $10 a month. I said sure. At this point my contract was due to expire on February 22nd. When i came back i reactivated my accont. No voice mails were saved. Also, they added another 2 years of service with telling me! When i found out i asked them why the hell they did such a thing and they responded that reactivating vacation service entails a 2 year extension on my contract.I ranted until they said that they would “put a note” in my account saying that they would honor a february 22nd cancelation date. When that time came around (today) i called them up but this time they said i wasnt authorized to cancel the account because i wasnt an ‘authorized account holder’”. But in fact I AM. My mother made me the primary account holder over a month ago just for this purpose. Anyways, i had to call my mom and get her to cancel the the service but they told her that we would have to pay a $200 cancellation fee and they knew of no note to honor the scheduled cancelation date of february 22nd. Textbook scam. I am going to stand outside sprint stores with a huge sign stating ’sprint is evil’ or something to that effect while calling customer “care” constantly. These bastards think im stupid and willing to put up with their bullshit. Time’s up sprint. Your service sucks and you don’t give a damn about people. Im going to make sure no one ever uses your service again

    Comment by Phillip Son — February 22, 2007 @ 12:58 pm

13. My mistake on the last rant. I meant to say *without telling me* when i was referring to the reactivation of sprint. I was too pissed off to spel check. Fuck you sprint.

    Comment by Phillip Son — February 22, 2007 @ 1:00 pm

14. Ok so i was just notified that they would cancel my service without the cancellation fee. They said that I consented to the contract extension, but i knew that was bullshit so i asked them for proof and they didnt have any. I should go ahead and report them to the BBB anyways. ANyways, print sucks because its coverage sucks and its business ethic is detestable. Anything but sprint!

    Comment by Phillip Son — February 22, 2007 @ 1:07 pm

15. I began experiencing problems two weeks ago. Dropped calls, constant busy signals, smaller coverage area. I can’t even call service or customer help. I currently have great coverage at my desk (4 bars) in the PCS area. When I call, it clicks to roam, or says no coverage. I’m told I’m between towers. Why after 4 years does my service turned to crap. Being in a rural area s u c ks for US cell phone users, but if you’ve been to Europe they have coverage everywhere. Why is that??? NYS mandated better coverage maps. Check it out. The whole state looks green until you start magnifying an area. Then, watch out… Being hearing impaired limits me to service. Sprint was pretty good until recently. Talk to a salesman, and nothing has changed.. REALLY???? Hearing aid compatible phones???? Maybe… The salesman won’t now. You need to do the research yourself, like I did… Then I was told something completely different. THey’ll do anything to sell you a plan, anything to keep you locked into one. They won’t do anything when your service is less than perfect, your coverage is less than perfect or your billing is wrong. Time for a change.

    Comment by Shamus — March 2, 2007 @ 10:47 am

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