Comments on: February 2007 Rants

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By: Shamus

Shamus — Fri, 02 Mar 2007 20:47:54 +0000

I began experiencing problems two weeks ago. Dropped calls, constant busy signals, smaller coverage area. I can’t even call service or customer help. I currently have great coverage at my desk (4 bars) in the PCS area. When I call, it clicks to roam, or says no coverage. I’m told I’m between towers. Why after 4 years does my service turned to crap. Being in a rural area s u c ks for US cell phone users, but if you’ve been to Europe they have coverage everywhere. Why is that??? NYS mandated better coverage maps. Check it out. The whole state looks green until you start magnifying an area. Then, watch out… Being hearing impaired limits me to service. Sprint was pretty good until recently. Talk to a salesman, and nothing has changed.. REALLY???? Hearing aid compatible phones???? Maybe… The salesman won’t now. You need to do the research yourself, like I did… Then I was told something completely different. THey’ll do anything to sell you a plan, anything to keep you locked into one. They won’t do anything when your service is less than perfect, your coverage is less than perfect or your billing is wrong. Time for a change.

By: Phillip Son

Phillip Son — Thu, 22 Feb 2007 23:07:26 +0000

Ok so i was just notified that they would cancel my service without the cancellation fee. They said that I consented to the contract extension, but i knew that was bullshit so i asked them for proof and they didnt have any. I should go ahead and report them to the BBB anyways. ANyways, print sucks because its coverage sucks and its business ethic is detestable. Anything but sprint!

By: Phillip Son

Phillip Son — Thu, 22 Feb 2007 23:00:20 +0000

My mistake on the last rant. I meant to say *without telling me* when i was referring to the reactivation of sprint. I was too pissed off to spel check. Fuck you sprint.

By: Phillip Son

Phillip Son — Thu, 22 Feb 2007 22:58:47 +0000

Im a college student and studied abroad for a semsester. Before i left i signed up with ‘vacations service’ with sprint. They told me that they would retain any voice messages i would receive for $10 a month. I said sure. At this point my contract was due to expire on February 22nd. When i came back i reactivated my accont. No voice mails were saved. Also, they added another 2 years of service with telling me! When i found out i asked them why the hell they did such a thing and they responded that reactivating vacation service entails a 2 year extension on my contract.I ranted until they said that they would “put a note” in my account saying that they would honor a february 22nd cancelation date. When that time came around (today) i called them up but this time they said i wasnt authorized to cancel the account because i wasnt an ‘authorized account holder’”. But in fact I AM. My mother made me the primary account holder over a month ago just for this purpose. Anyways, i had to call my mom and get her to cancel the the service but they told her that we would have to pay a $200 cancellation fee and they knew of no note to honor the scheduled cancelation date of february 22nd. Textbook scam. I am going to stand outside sprint stores with a huge sign stating ‘sprint is evil’ or something to that effect while calling customer “care” constantly. These bastards think im stupid and willing to put up with their bullshit. Time’s up sprint. Your service sucks and you don’t give a damn about people. Im going to make sure no one ever uses your service again

By: Anonymous

Anonymous — Thu, 22 Feb 2007 03:34:53 +0000

Customer Service outsourced to ACS Inc. Data not secure. CSR lies and misrepresents. Call ACS in Texas thats who really employs the customer service reps. Ask them why no account security in place. More of a security threat from within than outsiders trying to access info.
Customer service is third party vendor with low wage idiots that do not tell the truth.

By: Travis

Travis — Wed, 21 Feb 2007 03:46:10 +0000

I started a 2 year plan in October with a decent phone. The whole time I had insurance on my phone. Well, 6 months went by and my phone stopped working. I took it to the store and asked for another and they just handed me a more beaten cell phone than mine. They said that since its only been six months that I have to have a phone that has been used. Also they told me that I will have to pay a 35 dollar deductible for the p o s phone. I refused and cancelled my service that day.

By: Anonymous

Anonymous — Tue, 20 Feb 2007 05:59:13 +0000

Don’t bother with Sprint. Move on!

By: Anonymous

Anonymous — Mon, 19 Feb 2007 03:57:11 +0000

no matter where I call customer service from on my sprint phone, the connection is terrible. And to renew a contract and purchase a new phone they pass you to 3-4 different people…each time the connection gets worse and worse. shouldn’t the connection to the company providing the network be the best connection there is?

By: Anonymous

Anonymous — Fri, 09 Feb 2007 22:57:50 +0000

Sprint’s Customer service represents and displays the type of character that they are made up of on a whole. Uneducated, Shady, and Unethical individuals. There are too many things for me to list that I have been dissatisfied with. I am suprised that they are still in business!

Danielle Koors