8 Rants »

8 Rants this month

Sorry, the comment form is closed at this time.

1. My phone was recently acting up, not receiving calls not calling out, dropping every single call, etc, etc. I was unable to get the free phone upgrade credit that sprint offers even though my phone was 3 years old. I changed phones about 8 months back to try another and that somehow restarted the time they count from.

   Well, I searched everywhere for a phone that was cheap but wasn?t going to fall apart. I finally found a phone that had all of the features I wanted and was only $50 more than Sprint?s cheapest phone. It was the new ESPN phone and only available at Best Buy. Trouble was I found it 3 weeks ago and the phone wasn?t being released until the Super Bowl. True Sprint fashion to advertise something they don?t have.

   My plan was to wait it out. I wouldn?t have to talk on the phone and I could get a new phone with all the features I wanted. Reading the small print I noticed the $250 price tag was only good until Jan. 28 while the Super Bowl was Feb. 5th. Would they raise the price?

   Super Bowl Sunday rolled around I went to Best Buy and sure enough, $350 for the phone. Thanks once again for nothing at all.

   Comment by Administrator — February 9, 2006 @ 4:47 pm

2. Let me start by saying that I was once a Sprint customer and have since moved on to Cingular which for the most part I am pretty satisfied with. This was made possible with the help of a crafty salesman and the fact that I was in the military at the time “on orders”. Unfortunately I am afraid to say that this is the only acception to the cancellation fee because once you enter a contract with Sprint you will not be allowed to ask questions or have suggestions, you will not be treated fairly and you will definately not be allowed to leave our service unless you pay a large sum of money to the cell phone mafia.

   On to the pricing plans, has Sprint taken a look at their competition lately. Plan prices are down way below your prices and guess what some people even let you carry over your unused minutes. I am sure that with the obvious communication channels established at Sprint that they are on this and actually way ahead of the game. They are just waiting until next years Super Bowl to release the new plan prices. I will say that paying a Sprint bill using a quarter of my monthly earnings had it’s perks. For the most part I had good reception in most cities and heavily traveled areas with only a few problems, but when I had a problem look out. It might take three or four days to fix if you try to handle this by phone. When you are on a two hour recall 24/7 in the military this poses a problem to your boss. While we are on the subject let us talk about Sprint’s automated phone service. “I’m sorry I did not understand, please say….” If this is as good as it gets you might want to reconsider just allowing your customers to push the little buttons with the numbers on them. I can’t help but thinking that the reason automated sally can’t understand you because your service is cutting in and out. Oh and if you do get through, good luck, cause your call has been routed to mars. Lastly if you should happen to have no other choice but to go into a Sprint store to resolve the problem here are some guidlines. Take a number (which will be about 50 away from the current “now serving #”), pick a spot which will keep you safe from the angry people that are back after their number got passed yesterday and breathe deeply cause you might get called today.

   Comment by J — February 11, 2006 @ 9:24 am

3. Every time I go into that stupid sprint store, whether its for a car charger, or to get my phone fixed, it’s a half day ordeal at least. They have the worst customer service that I have ever experienced. The employees have no sense of urgency, and don’t really seem to care if you get the solution to whatever problem it is that you have. Off the top of my head, I can think of at least ten times that I have experienced, or have been with friends that have experienced horrible customer service at the sprint store. Sprint Sucks!!!

   Comment by C — February 16, 2006 @ 11:11 am

4. I called *2 today, and after entering my phone number 3 times and navigating through a half dozen menus, I was finally put on hold. Ten minutes later, the system randomly hung up on me and I had to do the whole thing over again. Dammit, I hate *2.

   Comment by CG — February 21, 2006 @ 10:38 am

5. i will be coming to this web sit to anser as many ? as i can i work for sprint tech support im one of the nice people a lot of things with sprint are hard to fix i do the tech support on a lot of differnt devices and the tools we use to fix the devices there allways changing and then they dont work i dont work for sprint but i do tech support for them most things i can fix some thing i will need you to call in but i will do my best im not shure how often ill be able to come here but im gonna try 2-3 times a week to answer ? ps a lot of ? can be taken care of on the sprint web site as they mess up the tools we need to fix problems we find was to get around it

   Comment by aaron s babb — March 25, 2006 @ 12:47 am

6. try the store locator to find another store close to you some store are fing crazey with some of the stuff they come up with http://www.sprintstorelocator.com ps this is one of the thing they tryed to make better and doesnt work verry well same thing we use in tech support put in your zip check product sales then go the other lins dont work then on the next screen select store type=sprint then select go it will bring up the stores and the stores that can do repares and sw updates (sw=software) will have the same adress but listed twice kioss cannotfix jack only sprint sales and service it also give the number most stores in texas can do a sw update but not posted on site hopfully they fix this soon

   Comment by aaron s babb — March 25, 2006 @ 12:59 am

7. i cant rember the number to call but i will bring them home with me for you but cas is dumm for give them i hate them moore than you do just ask for tech support and they will xfer you to us before you can so no they do it to me lot of thing cas has to fix for billing issues but if we call them we can get it threw there heads to do there job and they cant xfer its to complated for them but i have dun it before so i am at fault also the buttion for conferance and ready are side by side the button below and above just hange up on the phone system i use but ive only dunn it 2 time sorry for those calls but i do call back

   Comment by aaron s babb — March 25, 2006 @ 1:07 am

8. sorry not much i can do for it we usaly dont get notice of when new phones come out untill they dont work and we have to fix them i will check t work tomarrow and see what i can get for you dont cross your fingers tho

   Comment by aaron babb — March 25, 2006 @ 1:10 am

Comments RSS