How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?
rant: a loud bombastic declamation expressed with strong emotion
Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.
I just found out that with a family plan, which is essentially adding another phone to one plan, we’ll have to pay 2 ETFs. That’s $200 each phone. Since we added the phones together at different times, that means $400 total.
Why would the phones not be on the same timeline? Why does sprint do it phone to phone and not plan to plan? Anyone know how to get out of the ETF?
wow. just spent 40 minutes (NOT JOKING) on hold to get a girl from a call center probally in India that could not understand me
about 6 months ago I wanted to upgrade my phone. Wasn’t eligible for all the great deals I saw because I wasn’t a new customer. But the gracious people at Sprint decided that they would “give me a break for being a loyal customer” (I’ve been with Nextel, then Sprint since 1999) Now that my contrat is finally up, (Yea!) I’ve ported out my lines and called to cancel. Wouldn’t you know it, I’m getting charged a $200 fee for the upgraded phone I thought I was getting a deal on. they didn’t come right out and tell me they were extending my contract. I guess they will do anything to try to keep customers.
I am gladly paying the $200 to be done with all their hassel. I NEVER rant about companies but congrats, Sprint, you’ve pushed me over the edge.
That new commercial where sprints “CEO” says come into the store and we will help you set up your phone….
I can’t believe that coniving SOB has the nerve to show his face on television.
The marketing dept at Sprint is smoking some good weed. Must be. Figure this????? If , like me you have been a Sprint PCS customer for 13 years – YES 13 years. You would think that according to the large banner in the Sprint PCS Corporate owned store “Sprint Rewards Customers” I should get some kind of “reward” NOPE! I had 1 week left on my last 2 yr agreement – so I went to the PCS store to sign a new agreement and perhaps get a new phone. Now in 13 yrs they never had a collections issue with me – and I would say I am an a+ customer considering I have golden credit ” a brick” – but I am told if I want the new Instinct phone I must pay the 479 or 499 for the phone AND sign a new 2 year agreement. YET – some 19 yr old kid Sprint has never done business with before comes walking in and he can get the same phone for 99.00 with a 2 year agreement. So I pointed to the large banner and told the store manager it just wasn’t right. Walking out the store aggravated I pulled down the “FALSE ADVERTISING BANNER” and walked directly across the street to Metro PCS where they sold me a new phone for 39.00 and for 49.00 with no contract – had them resporg my Sprint #. Once I was a Metro PCS customer and left Sprint paying my final bill in full, I half thought the “Win Back” dept may call. Never did – Sprint PCS must not have a dept that calls customers to find out WHY after 13 years I left and try and win my business back.
Next it comes time for me to renew my T-1 dedicated phone service ( landlines) for my business. That regular Sprint bill averages 5,300.00 a month. So I explained the situation to my Sprint telephone rep – who said he would make some calls and if he had to buy me the phone to get me to renew my contract he would. (I think his commission is 50% of my bill for 1 month) So I waited 2 weeks and never heard back. Consequently, I never renewed my Sprint T-1 internet and phone contract. Next I was informed if I did not renew my contract I would “default” and fall under “casual calling rates”. Like 27cents a minute VS the 3 cents dedicated rate I was paying as ” A VALUED ” sprint customer.HA! So I called my rep and told him that his services were no longer required. Since all my employees have a PC or Mac on their desk I purchased 32 magicjacks.com and had my IT guy install them all in 1 day. The TOTAL cost for the ENTIRE YEAR was less then 1000.00 Magic Jacks and all. WAY COOL – LOVE THOSE SAVINGS!
Well, Metro PCS service was horrible – so I was in the mall and they had a kid in a Kiosk with 3 other options besides Sprint – So I signed up as a new customer – got the Instinct for 99.00 and that was that. Had my number re-ported back to Sprint. Seems a whole lot of work on Sprints part – they would of been more efficient to just give me the same deal as someone walking in off the street. Whatever… sorry this story is not over.
So I have my new Instinct phone for about 4 months and I misplaced it – could not find it and after 4 days went to the Sprint PCS store. Since I do pay for the Insurance – fine 50.00 and they send me a new phone. This from Assurion a different company. Can’t get the replacement phone from the Sprint PCS store I will have to wait 4 days for one to come in the mail. Seems silly – when they have the phones right there. OK – Meanwhile – I find my phone in the frig. How? Must of set it down when grabbing a drink. So I called Sprint customer service and they re-activate my phone – works fine. Then the new “refurbished” phone comes in. So I call them – they don’t want the phone back. So I call Sprint – and am told to shove the phone up my ass for all “john” cared. No worries – I am told just keep it. HUH? Now if for example I lost my Jeep and called Geico and they wrote me a 17,000 check to cover my loss – then I walked around the corner and found my Lost/stolen Jeep – would not the honest thing to do is return the 17,000 check? If I did not would that not be considered Insurance fraud? So ALL I AM TRYING TO DO is BE HONEST. After 2 hours I give up. I go to the Sprint PCS store to return the phone and when the manager sees me she tells me to get out of her store??????? OH excuse me – yes I pulled two thumbtacks and your FALSE ADVERTISING Banner down the last time I was here. Go ahead and call the police. Customer service at Sprint is HORRIBLE – but I put up with it because they ALL SUCK. Well, I don’t care about the money here – I have more then I can ever spend anyway so I wandered over to AT&T and got the iPhone. I will pay the early termination fee. Tomorrow I am selling my 5,800 shares of Sprint PCS stock out of my stock portfolio on a high tick – this company is destined for failure and a rude awakening so I will take my profits from the stock purchase made 9 years ago – and run. I will also save over 50,000 this year – Sprint would of gotten had I not been so pissed over the lousy treatment that I was given.
After receving a large data bill for my daughters phone (after personally having data services shut of completely so she couldn’t even download ringtones) I call Sprint Service and asked why she was able to still download things. I was told no one ever had the data services shut off but they appologized and said they would ensure it was shut off and would issue me a 60 dollar credit. I was pleasantly surprised and that was that.
Two months later I call to confirm my contract date as I want to get an iPhone. It was supposed to be 6/2009 according to my original contract that I have in hand. They tell me that my contract is not up until 6/2010. What? They tell me that when they issued the credit that extended my contract date. I told them I was never told this and in fact I hate their shitty service so much I would never accept anything like that. Moreover, they fucked up in the first place by allowing data services on my daughters phone after I had it shut off. I told reverse the credit which took about 20 minutes to do.
This is just one problem in a long list of problems with them. It all stems from the FCC allowing cell pohone companies to even mandate contracts. Once they have you they can provide shit service and unless you want to pay 250 bucks a line to leave you’re stuck.
This is from the other perspective and this site being a forum for customers is irrelevant. This is not something I usually waste my time with because I have a life. I work for you know who. I am in advanced tech support. There are a few things I would like to address to some customers. Do not call in on your fucking phone that you are having a problem with knowing that you do not have another phone to speak on if the problem requires troubleshooting. That shows a lack of common sense and is just stupid. When this is done you are wasting your own time, its not us that is doing it to you. Secondly, do not complain to us about shit we do not have any control over. Write a letter, call corporate, or email Dan Hesse at dan@sprint.com, anything other than complaining to our reps that cannot control the circumstances. Also there is common knowledge that calls that come into our contact centers get dropped or the rep you are speaking to may hang up on you. Guess what, this happens in contact centers run by every wireless carrier in the U.S., so take your heads out of your asses. When you call customer care or technical support remember you are speaking to human beings and not robots, show respect when you call in and that respect is given right back. Do not curse and yell at a rep genuinely trying to help you. I hear that all the time. “You’re not helping me”, “Your not helping me”, over and over again, if you are not getting satisfactory help from an agent you are not allowing them to help you. Please do not get personal with us. We are there to provide support for you, not to be your counselor or go back and forth with you and argue about irrelevant shit. We get it, you are paying x amounts of money monthly for service that is not working, if we tell you that we understand then we do understand that. It’s not something you have to constantly remind us of when you call in. Remember we are customers just like you and expect service. Now I know that I will take some heat for posting this as I have posted before and taken some but I really don’t give a shit anymore. If you want to call me out on some of this content go right ahead, I guarantee you I do everything in my power to take care of the customers I speak to every day. Also keep in mind I am not directing this to all sprint customers, just those few who constantly show these types of disrespect towards us without a reason to do so. Just because your life is screwed up or you’re having a bad day you think that by disrespecting someone genuinely trying to assist you it will make you feel better about yourself. Being technically challenged is one thing but being ignorant is another thing all together. Well that concludes my rant from the other side of the issues, please disagree with me all you want to but do not disrespect me I am only doing my best to help when you call our center. I can only speak for myself. I am not responsible for what a sales person tells you, when you want technical information about a device, please call advanced tech support, a sales person is obviously trying to sale you something. Some of them will tell you a device is capable of flying to the moon to get you to buy it, Just because they sound like they know what they are talking about does not mean it is true. If you have read this as a customer and feel disrespected that’s not my problem I am just voicing my opinion like everyone else is.
A year ago I had a phone stolen out of my van. A week ago, a man called my son and husband’s phones wanting my security code to release an old phone of mine so he could get it connected. The issue is this, my son’s phone # was not on the stolen phone, as it was not a part of my plan until a week after I replaced the stolen phone, which took three weeks once all was said and done. Sprint gave this stranger my 11 year old son’s #!!! They claim there had to have been some other way, but how?? This line wasn’t on the account until well after that phone had been stolen!!! I have tried contacting the Executive Offices Team, and Mr. Terrence Robinson, won’t call me back. Mr. Monk ,he just makes excuses for Terrence. I want to know why they think it ok to give out information from my account and they don’t have to be accountable. Their customer service is a joke, the keep tripping up on all their lies and bullshit of how this man got my number. I have told this story to about 10 people in a week, yet all I hear is “Sorry”. That doesn’t fix it, I don’t feel my info is safe with Sprint, I WANT OUT OF MY CONTRACT!!! Watch your info, they will give your info out too. Nothing matters to Sprint except for the next sell and how they can make money. I have been a customer for 6 years and they treat me like the thief, yet the real thief was treated like gold so they could try to make a sell. DON’T TRUST THEM!!!!!!!!!!! THEY WILL FUCK YOU OVER!!!!!!!!!!!!!
I’m so thankful that I found this web-site! It’s the best thing I’ve seen in along time re: Sprint. So here goes….My husband and kids told me they wanted me to have a new cell phone for an early Christmas present, this was in Nov. 2008. My life has been HELL ever since! I’m 37 and have 2 kids. I’ve never had high blood pressure in my life until the first time I talked to Sprint about the “first” Lotus I ordered…I’ve had a total of 3, 3 wks apart. The screen would freeze up and the phone would turn on and off like it was possesed among other things. After spending 3 hours a day talking with reps and tech supportand exchanging my phones they finally let me choose a new phone. I chose the Rant, (I’ve had 2, 3 wks apart. Plus a new battery)big mistake. The customer service reps and tech reps would tell me that they documented my calls if I was lucky enough to get a rep that half way knew what they were talking about but of course when the problem wasn’t solved I would get a different rep who had no idea what I was talking about would either drop the call or would transfer me to someone else who was even worse than the other one! It was very rare but once or twice I might have spoken with someone who wasn’t and idiot. The 1st Rant I got was supposed to be free, well that didn’t happen so I’ve spent the last 2 months trying to get my credit and keep my service from being turned off. I haven’t rec my credit of 342.00 yet and my service is set to be turned off tomorrow, anyway I was wondering if someone could please let me know if they have come up with an answer for the Rant web problems and the phones freezing up? I would be so greatful…..If someone does have an answer I’m sure you came up with it by yourself because I know Sprint could never help in any form or fashion. There are some other problems but having 2 kids I should get to sleep before 3 a.m.
Thanks
I’ve spent all afternoon attempting to get email working on my Rant phone. How appropriate. I know why it’s called Rant, but Sprint should be called Crawl.
I used to be able to get email to my phone, prior to moving my email hosting servers. With the new settings for incoming and outgoing servers, it no longer works. What’s most aggravating is that I can set up any email address in the world using the exact same server settings and passwords and it works. Just not the previous email address that I originally had. I can use ‘firstname.lastname@mycompany.com’ and it works fine as long as I choose any name but my own.
If anyone has a clue about why this is and can give me advice, I’d be eternally grateful.
Sprint’s ultimate solution was to have me change my name to something else. Brilliant! Even though thousands of business cards, brochures, web sites, and hundreds of other places would have to be changed too.
My only work around will be to have an alias email set up that forwards. Which is nothing but a band-aid and not a solution.
This sucks!!!
We canceled with Sprint in January. Our contract was finished already and sincerely, we couldn’t wait to be done with them. Sprint has by far the worst customer service of any cell phone provider we have ever had. In varied instances they tried to bill us an outrageous bill, in which we had to fight for about 6 hours on the phone to have them correct it. Even though they were in the wrong, they never apologized and in fact, hung up the phone various times because we were insisting they investigate and they thought we were wrong. At the end, it was dumb technician who had wrongfully installed a code and was charging our account the wrong amount.
Anyways, since February, we have been receiving bills from Sprint of 50 cents of a dollar after having paid the full amount after cancellation. It’s April and now this frivolous bill has gone up to 77 cents of a dollar. Sprint is a company of thieves. Little do they know that we have a copy of the final payment check, with the words “final payment – account closed” written on it, cashed back in January 8th. Honestly, they have spent more money in paper and in postage than if they were to keep honest and stop charging us for cents of a dollar we do not owe.
We have come to figure out that Sprint might do this to thousands of customers all over the US and that if they send a bill for 50 cents of a dollar to 10 thousand, and 5 thousand send them a payment… look at the profit they have made!!!
Well, we’re not paying for it and we’re contacting the proper customer protection agencies in our state, as well as all three credit agencies to announce that we are not in the wrong in this situation.
I hope all people see how sucky Sprint is and they change to another cell phone provider. Companies as dishonest as Sprint do not deserve to keep afloat and need to go bankrupt. Be a smart investor and do not purchase Sprint stocks and be a smart consumer and do not get into the iron contract of Sprint PCS. Go for any other cell phone carrier, but do not sign up with Sprint. They don’t even have the best cell phones anyways.
Learn from us that have experienced the inferno Sprint PCS is.
Thanks.
I was charged for a phone that was sent to a state which i do not live in. After a couple of hours making phone calls someone was able to remove the charge. Next month i receive the charge again with penalties for not returning the phone, again hours on the phone to get fixed. Next month i received a $200 penalty for not returning the phone WTF! took it up with the FCC/BBB to get it fixed. 4 months later everything was fixed.
Has anyone else but receiving various mysterious charges on ur sprint bill. I’ve been hit with around $15 to $20 of random charges on my bill each month. It goes from mysterious services that I did not sign up for like ring tone downloads to roaming charges at places that I had been making calls for over 8 years. All of sudden these charges show up. Customer service was no help.
I’ve been a sprint customer since 2000 but I will drop them once this contract is up. SPRINT U REALLY KNOW HOW TO TREAT UR CUSTOMERS.
I started with Sprint for about 7 years ago. Never had any technical problem, only customer service and billing like everybody. The last two years started the nightmare, like last year I received a call offering U$ 70.00 dolars to renew two of the 4 lines that I had. Ok told my daughter went to the store and they told me that they did not know about that offer. Called Sprint from the store. They did not have any note about that and asked me “what department offered me that”. My daughter after the embarresment with her friends promissed to leave Sprint. She did last month. Made a switch to a family plan. Total nightmare. Took 5 calls to correct the contract and get a refund. Had a problem with my cel took to the store to be fixed. Explained everything.
The report was showing the motherboard was cleaned and battery tested. Nothing was done. Called Sprint and asked for any phone to be shipped to me then I was switched to sales interested to upgrade my phone and extending my contract !!!! giving a damn to my problem. Called again spoke with a supervisor explained that I need a normal cel just for work. The guy told me to go to the store again to replace the tel that Sprint will waive the U$ 50.00 insurance co pay that I never asked for. At the store they did not know about this thing after 3 hours inside the store in a Saturday. Called Sprint from the store . Again no information found about the issue even giving the tel that called me back from Sprint. I will not recommend Sprint if you shopping for cel service for you and you family, as soon my other daughter contract expires I will be gone from this mess. By the way about two weeks after they offered me the U$ 70.00 for each line renewed, they called me again with the same offer. Guess my answer…….
aghhhhhhhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!! ive had enuf of sprints crappy quality phones and there complete lack of good customer service!!!!!
i love sprint you all just aren’t getting the right phones come off a little money and get a palm pre trust me its worth it and it will stop all this ranting and raving……………
We have liberated ourselves of our cell phones as of TODAY. Sprint lied to us on an offer and in the end we cancelled. Today. We are free. I hope they go out of business. Sprint = liars.
Sprint has major problems… with integrity and service. They “overrode” my password and security question, not once, not twice but after placing my account on “Security ++” they call it, they screwed it up AGAIN.
Now this is not so tragic if it were not so illegal. In doing what they did, they allowed access to my banking information.
I had been a Nextel customer since they entered the San Diego market area. My original Nextel account number (nationwide) was only 4 digits!!! (9172) They then interrupted my service a number of times and I had to open a new account just to assure my service, during that experience I wasn’t willing to pay my account pending the settlement agreement and they threatened to cut my service again…. Why? Why you ask? Well with the account they screwed me with I had been a customer for over 13 years, but since I had to open the new account… it hadn’t been open for 90 days so as a “New Customer” no deferred payments could be posted to my account.
Oh, and Terrance Robinson?? Yes, he’s piss poor at answering the phone or returning calls. Email? Don’t count on it.
We’ll see how the Feds feel about security violations, especially when managers “override” the security features just to make a new sale…. Shame, shame!
Hi Sprint Tech Guy,
I emailed Dan@Sprint.com. Lets see if he can help me or not. I recently upgraded my plan, and added 2 new lines, (on top of the 3 I already had) upgraded my daughters phone then after all that was said and done they told me that they could not upgrade my husbands or my phone!! Said I have to wait until NEXT YEAR. Thats BS considering that I just upgraded my plan so that we could get more services. I would understand if the phones we have currently are worth a damn, but they are not. We were willing to spend a little more this time around, but they want $300 for EACH phone!!
Lets see if there is any help out there. If not, I guess I am stuck for 2 years, but I will NOT renew if they cannot reward loyal customers. I would rather not have a phone at all then be treated so poorly.
The beginning of my Sprint nightmare came when I first purchased my phone. They charged me TWICE ($350 each time) which put me over my limit. They reversed the charges, but refused to credit me the overlimit fee ($35) even though their charge was the only charge on my credit card–ever. (It was my first card, I was 18) They said to speak to my credit card company, but of course, my credit card company said I would need to speak to Sprint.
THEN the nightmare worsened. My phone was shut off due to non-payment. I called their customer service because I had paid my bill, and my payment had cleared over a week earlier. They said I needed a copy of the cleared check to prove I had made the payment, and No, they would not turn my phone back on in the meantime.
I get a copy of the check (cost to me: $3) and fax it over the very next day.
No response
I call their customer service department the following day. They say they haven’t received it. They tell me to refax it and wait 24 hours. And no. they will not resume my service.
I refax it. Wait 24 hours. No response. I call again. They have not received the fax. I ask if they have a local office where I can bring the copy of my check to. They say no. I have to refax.
I go into my local Sprint store, and tell them my situation. They say they cannot help me. Will they fax my copy of my check? Sure, for $5. No thanks.
This goes on for OVER A MONTH. FINALLY, I get a woman who advises me to go to my nearest Sprint store. They can help me fax the copy of my check. I tell her my story of my visit to the Sprint store. She apologizes. Reinstates my service for two days while she files a ticket for a missing payment. She finds several copies of my faxed check copy. Amazing, huh?
But the story’s not over…
I get a BILL!!!!! For service used during the time my phone was shut off! I had not ONE MINUTE of usage for a month, and my bill is somehow $25 higher than usual. $20 reconnection fee. No, they will not waive it, and yes, I have to pay for service during the ENTIRE TIME MY PHONE WAS SHUT OFF! Even though now, they KNOW it wasn’t my fault.
Cancelled my service. Went to Nextel. Nextel merged with Sprint. Cancelled Nextel. Went to TMobile. : ) At least it has a happy ending!
My Sprint/Nextel blackberry was working fine at the San Diego airport and in flight to Milwaukee but when I landed my email icons were gone and so were all my emails!, after 2 hours on the phone they tell me I have to go to a store, I pay 50 dlls. taxi fare, spend 5 hours at the store and walk out with the same problem! I then try the phone customer service again, another couple hours every day for the next 2 days, finally I cave and go for the replacement with my insurance, but lo and behold an idiot at the store said the phone had water damage so I end up having to pay the deductible ($100), they send me one (I’m back in San Diego), I call to get it activated and loaded with the proper software and guess what???, the same thing happened to the new Blackberry!, but it took another couple of weeks before I could convince someone to reimburse me for my expenses!, now they are going to send me another one right?, nope!, I haven’t had it for the 30 days so now I have to go to a store, none in my neighborhood are authorized so since August 09 to October 09 I’ve had to travel to Kansas City, Chicago, Mexico, you name it and have been carrying around a Blackberry that works as well as any regular phone would, not too many blackberry functions work, I called again and said its been more than 30 days and no time to drive to the “selected” store they will not send me a new one, I even offered to pay for shipping!, my boss offered to sign me up for Verizon and get me a Blackberry with them but I need the Nextel DC function so there is nothing I can do. Anybody wonder why they are #3 in the Customer Service Hall of Shame?
I got one of these !!! Must be some stuoid Dot Head calling…. One of them already screwed up my security on my phone & Sprint says ” It’s the new security system”, !!!!!!!!!!!
Sprint is HORRIBLE,my brother gave me his phone, because he is going overseas,he cannot use the phone in Japan. The phone he gave me it is a Sprint phone,and customer service will not activate the phone,they are seriously losing me as a customer.
i am eligable for the $150 uprgrade and they say i only have $75 to upgrade and i know for a fact im right because my sister who is on the same plan got her phone after me has $150… and i talked to the lady or dude that chats whith you to help you and said that replacing your phone does not change your creds so there is no reason why i should not have $150 creds on my phone….. sprint sucks… im going to call costumer care tommrow and camplain until they give me what is rightfully mine!!!!!!!!!!!!!!!!
The first thing that should have been done to improve customer service would be to hire people with an education level higher than the 2nd or 3rd grade, then require thier family tree actually has branches.
Hello, my name is Matthew. I am a customer on Sprint’s network, as part of a 1500 Unlt’d Messaging Family plan with my mom, sister, and grandpa. My grandpa died recently, so I’m thinking that our service is thus nullified. However, my rant begins now: last time we called, we had to deal with BITCH operator Amanda and her shit-for-brains supervisor. She kept claiming there were data charges on our lines, despite the obvious fact that data was BLOCKED. Why did we block data? Because we were charged for the supposed FREE picture mail. Well, it wasn’t free! We were overcharged once, then the second time, we swore we would leave Sprint when our contract is up. We were on a two-year agreement. WERE. Now that the account holder is passed, we technically will be off the agreement and cut off from a terrible company! SCREW YOU SPRINT!
-Matthew and family.
P.S. Tell Amanda she’s a total bitch, with love
Message to Sprint: I just got called by 866-463-3017. Leave us alone!!!!!! I feel you are taking advantage of my time and the supremacy of having my number. This is my number and for me to decide its use!!!! Google says: “Do no evil”. Calling me is not right!!!!!!
Okay. First of all in response to the “advance tech” dude…know a girl named angel? You both are about as smart as a box of rocks! Let me ask you something. I spend “x amount of money” every month for my phones. Because I pay this amount to sprint I don’t pay for any other phone. If I’m home alone and need to call you for trouble shooting…what other phone should I call from? Maybe the one shoved up your ass?
Moving on to my current nightmare.
I purchased two blackberry curve 8330s back in novemeber. Since we bought the phones we had problems with them. They froze, got stuck, reset themselves whenever they please (yes that includes in the middle of phone calls), applications wouldn’t work, etc.
A few weeks ago I took my phone into a service store to have it fixed. After an hour I pick up the phone and I’m told “your phone is good to go!” You’ll never believe what happen the next night.
I was home alone, my boyfriend was at work, when I thought I heard someone trying to break in. Thankfully no one came through my door. After the first noise I heard I called 911 from my sprint phone (the only phone I have). In the MIDDLE of my 911 call my piece of shit phone reset itself. It took anywhere from 2 minuets to what felt like 5 to “reboot”. Thankfully once the poice arrived all was well.
I called sprint customer service and surprisingly they were very nice to me and about 2 days later we received our supposed refurbed phones.
After about three days we startee experiencing the same problems. So I called again and told the customer service rep we wanted something different. That we were willing to pay a deductable or half the price for something different. She sent me to angel in advance tech.
I’d like to take a moment here to award angel the worlds biggest cockroach award. She didn’t seem to care about my problem nor did she seem like she wanted to help me. She treated me as if I had just interupted her favorite movie!
Angel proceeded to tell me she had the same phone and had never experienced any of my problems. She also came to the conclusion that it was my memory card without even troubleshooting my phone. Needless to say I hung up.
I call back. The man I spoke with should totally receive a cookie for being awesome! No joke. Ultimatly he transffered me to a supervisor who basically says “there’s nothing I can do”. I’m then transfered to the cancelation office who immediatly sends me to another supervisor. This supervisor tells me again that basically “there’s nothing they can do”.
Now I understand there are policies and rules to keep people from just callig and asing for upgrades. But I think putting my life on the line for this company, literally, would entitle me to some kind of something. No, we received our second set of refurb phones today. I also received a reply back from a reporter at my local news station. Keep your fingers crossed that I won’t have to dial 911 again with my “refurbed” phones.
ok. im going to rant by leaving questions. these questions are intended for you to answer BEFORE CALLING TECH SUPPORT.
1. I am about to call this support line to figure out why my data services are not working. I understand that when on a phone call, i can not access my browser. i am also CALLING FROM THE PHONE. How will this person that WANTS to help me…. help me? Can i not help THEM help ME by finding another phone to call from?
2. I have a connection card. it is NOT a 4g card. i am playing WoW and i lose a weapon on my game because of connection lag. Can i SUE the city for wrecking my vehicle on the road i am driving on simply because i was using the road to drive on? can i make someone else pay for something i FUCKED MYSELF ON?
3. i am retarded. i believe that the more TIME i spend on a connection card is how i will be charged for overages on my card. NOT the MUSIC AND VIDEOS I PLAY ON MY DATA CARD. Why should i educate myself on BASIC shit before calling technical support to complain?
4. I am in an elevator and i have an important business meeting in 5 minutes. i can no longer turn my phone on to get the important information i need out of my phone and my phone is the only place it is stored. i am not only talking in an elevator so the tech guy on the other end hears a shit ton of static, but I WAITED TILL 5 MINUTES BEFORE MY MEETING TO CALL TO ANYONE! What can i have tech support do for me to get me a new phone and all my info from my phone THAT WONT TURN ON to my new phone? I NEED this information. BUT. it is NOT important enough to me to back this information up on a computer or another phone or ANYWHERE. WHY SHOULD TECH SUPPORT GIVE A SHIT ABOUT MY INFORMATION WHEN I OBVIOUSLY DO NOT CARE ENOUGH ABOUT IT MYSELF.
I just want to comment on several articles I have read about Sprint’s poor customer service. Sprint’s poor service is a result of how they treat and train the customer service reps. Although Sprint has stated that such practices have been replaced with ‘First Call Resolution”, this is not true. The new initiative is just tacked onto the flawed customer service policy. Sprint customer service reps are under enormous pressure to keep the call time limit under 11 1/2 minutes and to sell you as much as possible when you call in with a problem. If a CSR’s call average is over 11 1/2 minutes they will be fired. If a CSR does not meet the sales goal set for them, they are fired. Granted they are also scored on customer satisfaction, however it is stressed to them that it is just import to get the customer off the line as soon as possible and to upgrade, upsell and extend contracts. This explains why customer service sucks. Satisfying the customer is not really the goal. Sprint uses the customer service line as a way to try and increase sales. Sprint CSRs are under ENORMOUS pressure to keep the call as short as possible and to get you to renew your contract. If a customer service rep is knowledgeable and satisfies 100% of the customers that call in he will be fired if he takes more than an average of 11 1/2 minutes and does not meet the contract renewal goal. This explains the problem with Sprint customer service. Customer satisfaction takes a backseat to getting the customer off the phone as quickly as possible and meeting sales quotas.
What the guy above me said is damn near exactly what it is. unfortunately.
Sprint Non-Customer Service
My husband and I have had Sprint for over 10 years. In the last 16 months we have asked them no less than 4 times if our 10% discount had been applied based on our bank membership….3 times we were told we were receiving that discount….We still aren’t. At this point my husband has been hung up on 2x today with reps and this last time (call 3), he has been on the phone for an hour and had to basically badger a rep into transferring him to a supervisor. I think he MAY be actually receiving help this time. But this is not the WORST call he’s made regarding this situation. Last week he called and a rep told him he didn’t want our business any more, to go and check other companies if we were so unhappy with Sprint….and he swore at my husband and called him names. We are searching for a new company….. *sigh*
So i guess sprint thinks its reasonable to have me pay $7 a month for insurance on my instinct i bought for $100 and then when I file the claim on the insurance because it broke, the deductible is $100. is that even legal? the insurance ive paid on the phone for 2 years adds up to $168 and the deductible is $100 for a $100 phone?! i can buy the new instinct online for $29! this is ridiculous!
THE SPRINT EMPLOYEE HANDBOOKS STATES
Our credibility with customers depends on our ability to satisfy our commitments. Over-promising and under-delivering undermines this trust and may cast our company and its products and services in an undesirable light • Do not make a claim about a Sprint Nextel product or service without factual support. Accurate and Reliable Business Records
Sprint Nextel relies on accurate information and reliable records to make responsible business decisions. To that end, each employee must prepare and maintain all company records accurately and honestly. No false, artificial or misleading entries should be made in any books, records or accounts of Sprint Nextel and no company funds should be used for any purpose other than as described in the documents supporting payment. This includes business records, such as quality, safety or personnel records, as well as financial records. All books, records and accounts must accurately reflect transactions and events, and conform both to Generally Accepted Accounting Principles (GAAP) and to Sprint Nextel’s system of internal controls. Reporting of Financial and Non-financial Information
We have an obligation to make and keep books, records and accounts that accurately and fairly reflect our transactions and to strive to prepare financial reports and financial statements that are not false or misleading, and that present full, fair, accurate, timely and understandable disclosure. Employees responsible for any aspect of our internal accounting controls and financial and tax-reporting systems must be vigilant in recording entries accurately and honestly and in a manner consistent with all applicable legal requirements.
ALL FALSE I WAS PROVIDED MISINFORMATION IN REGARDS TO MY ACCOUNT BY 5 DIFFEENT REPS . ALL CORRESPONDENCE DONE CHAT SHOWING INITAIL ISSUE AND REPLY FROM PREVIOUS REP. AFTER COMPLAINING THEY JACKED MY BILL UP BY 30.00 A MONTH I CONTACTED BBB , FCC, FTC, AND SENT EMAIL STARTING AT CEO ALL THE WAY DOWN TO HR, EVEN TO FOREIGN INVESTORS. I STATED THE REASON THEY ARE LOSING CUSTOMERS LIKE A SLOW BLEED IS DUE TO THERE LACK OF CUST SERVICE AND GIVING OUT FALSE ACCOUNT INFORMATION IN REGARDS TO ACCOUNT. i WILL BE CONTACTING THERE ETHISC BOARD NEXT.
You guys seriously suck. Every 2 months my phone breaks for no reason. I really should just be able to leave the contract for free since I’ve spent so much ordering new phones.
I’ve never had a problem with Sprint, a lot of the problems I see here are self-inflicted by people who want the rules bent for them. You think ATT, Verizon, T-Mo will be better? Ha.
I GOT MY PHONE FOUR MONTHS AGO A GUY AT THE SPRINT IN LA MESA TOLD ME THAT FOR INSURANCE CLAIMS IT WILL ONLY COST ME 35$ I WAS RELIEVED. BUT THEN THREE MONTHS LATER IN JANUARY MY PHONE SCREEN STARTED FREEZING AND THE TOUCH SCREEN STOPPED WORKING ALL TOGETHER MY PHONE WORKED BUT THE TOUCH SCREEN DIDN’T. I WENT INTO SPRINT IN LA MESA, CA THEY TOLD ME I GOT A DEFECTIVE PHONE AND THEY WILL ORDER ME A NEW PHONE AND CALL ME WHEN IT ARRIVES. A MONTH PASSES I STILL DIDN’T GET MY PHONE. SO I WENT TO THE SPRINT IN COLLEGE GROVE, CA WHEN I GOT THEIR I WAS FORCED TO WAIT IN LINE AND PUT ON A LIST WHEN MY NAME WAS UP THEY TOLD EM I HAD TO WAIT AND LET SOME OTHER GUY GO BEFORE ME. WHEN I FINALLY GO MY PHONE TURNED IN THEY TOLD ME TO COME BACK IN TWO HOURS WHEN I CAME BACK THEY TOLD ME I HAD WATER DAMAGE ON MY PHONE AND ON MY MOTHER BOARD SO I ASKED THEM TO SHOW ME THEY SHOWED ME THREE SPECS OF DUST INSIDE MY KEYBOARD I ASKED THEM TO EXPLAIN HOW THIS WAS AFFECTING MY TOUCH SCREEN THEY MADE SOMETHING UP THREE OF THE EMPLOYEES GANGED UP ONE ME AND STARTED CLAIMING THIS HAPPENED BECAUSE I TAKE MY PHONE IN THE SHOWER .. I TOLD THEM UH I DON’T SHOWER WITH MY PHONE I’M NOT STUPID. SO THEN THEY SAID ITS BECAUSE I COOK WITH MY PHONE ON THE STOVE I TOLD THEM OH YEAH I REALLY WANNA BLOW UP . THEN THEY CLAIMED ITS BECAUSE I WALK WITH MY PHONE IN THE RAIN I TOLD THEM IT RARELY RAINS IN SAN DIEGO. WITH NO PROGRESS I GRABBED MY STUFF AND LEFT TO THE SPRINT STORE IN LA MESA, CA AGAIN THEY TOLD ME MY PHONE THEY FIRST ORDERED NEVER CAME IN AND THEY WILL REORDER IT AND IT WILL BE THERE ON TUESDAY. I CALLED THE SPRINT CORPORATE TO REPORT THE COLLEGE GROVE,CA STORE AND THE MANAGER APOLOGIZED AND TOLD ME HE WILL TICKET THEM AND LOOK INTO IT, AND ASKED IF THE OTHER SPRINT I WENT TO ORDERED MY PHONE I TOLD THEM THEY DID. FEELING CONFIDENT I WAS GOING TO GET MY PHONE TUESDAY AFTER GOING A MONTH WITH A MESSED UP TOUCH SCREEN BARLEY ALLOWING ME TO USE MY PHONE AND STILL PAYING SERVICE. I CALLED TODAY AND THEY SAID MY PHONE CAME BUT NOW THEY CANT FIND IT THEY CALLED ME BACK AND TOLD ME MY PHONE HAD BEEN FLAGGED FOR WATER DAMAGE AND THEY CANT GIVE ME MY REPLACEMENT I WAS ON PHONE WITH THAT SPRINT FOR 2 HOURS. I CALLED CORPORATE AFTER GETTING THE RUN AROUND THEY TOLD ME THERE WAS NOTHING I COULD DO OR THEY COULD DO BUT I HAD TO PAY INSURANCE FOR A NEW PHONE . I SERIOUSLY BAWLED MY EYES OUT IT WAS SO FRUSTRATING SO I CALLED THE INSURANCE PEOPLE THINKING MY CLAIM WAS ONLY GOING TO BE 35$ WHEN I CALL THEY TOLD ME I WOULD HAVE TO PAY 100$. SO RIDICULOUS I’M REPORTING THEM TO THE BBB AND I HOPE NO ONE ELSE CHOOSES THEIR SERVICE THEY TREAT THEIR CUSTOMERS BAD AND HAVE NOT IDEA WHAT WATER DAMAGE LOOKS LIKE I’M SO UPSET WITH THEM I WAS ACTUALLY CONSIDERING JUST SHUTTING MY SERVICE OFF. NEVER HAD TO DEAL WITH SO MUCH BULL FROM A PHONE COMPANY. EVERYONE KEPT SAYING SORRY BUT DID NOT DO A THING TO HELP ME HORRIBLE CUSTOMER SERVICE AND UNEXPERIENCED TECH SUPPORT I GIVE THEM AN F ALL THE WAY AROUND.
ok so i have been having problems since i got this piece of shit in nov 2010, like nonstop issues. so fucking stupid! texting only works half the time, pictures take years to load, and when ANYONE AT ALL calls me it says “no id”. wtf?! i call monthly to try and fix the texting crap, and i just got off the phone with them about the “no id” thing, and they fucking broke it even more than it already was! i cant receive half the calls people make to me now. i couldnt even understand the fuckin tech support lady, no idea where the hell she was from. the reps arent even nice half the time. and we have the air rave thing, doesnt even work. all the lights on it are like a different color than theyre sposed to be, and it just doesnt work. i drop calls constantly, and the signal is in and out alllllllllll the time. this is shit. i dont know what to do. if i get any more problems at all im switching, definitely.
Sprint sells broken EVO 4G on Craiglist and EBay and every place else that these people can think off. I lost 400.00 that is broken off the bat. that happed about 3 to 4 weeks ago. is EVO 4G worht it as it clames on TV? hell no Sprint clames unlimited. that is false. there is all ways a limit and over extream over draft feels for breaking the contract limit. if any of you disagree stay with them. if your serious of protecting your banjk account and your credit catd ,debit card and what not. one thing never buy a used item any place. never go to a dealer that clames must be activacted NEVER its going to be locked up and no refunds forget about tech guys. you will not have access to them No account that is too bad sucker fucking sucker. like my self for one that Sprint done a great job puting tax payers to fucking suckers. T-Mobile, Verizion. sprint,all the big brand celluar phone compnays are the same. rip off the consumers.
4 Sprint /HTC will put a life span on the EVO 4G so that it will break down so like tax payers like my self and your self that is trying to work for a living. . my big question is why put a limit on Cellular phones EVO 4G and every HTC phones? HAZARD WARNING ANSWER IS……..
when the phone breaks you have no choice to close the contract and be fucked with $600.00 to $1200.00 to break the contract
HTC makes the worst phomes on the market. its made in black market China for cheap laber. lets talk money. Icannot afford 80.00 for a compnay that fucks around with me and with consumers. I do not beleave that got the right to charge 80.00 Ican buy a cheap phone from NET 10 and get a sweeter deal 25.00 a month for 600 minutes.
if I do not like the style of phones I can find other brand names that will do the same offer. no contracts. no police action for not having a contract and fake arrestment charges. Sprint will do all the arrestment as they demand the right to do so., Attacking freedom of rights . freedom of speach. and the freedom of right to live in the USA
all for the fucking money for the fucking contract
I had fucking shit from every tech support and managers of Sprint and HTC. Sprint will sell bad dead items on Ebay, Craigslist on fake accounts . Do not give sales slips that is on Craigslist.
its all black market
I have the phone number is not in service. Sprint blocked my phone number at my wall in jack.. so that they do not have to refund my money
I got smart and used a pay phone. .Sprint will give temp phone numbers that only last long enlough to make the sale. and cut it off.
Fuck you sprint! the seller’s name is James thats fake too. phone number 808 979-5888 Spint reports that that is not there contract phone number it goes to some one else. Fucking bull shit. and another lie. there is another Celular phone compnay knowed as verginmobileusa.com Do you know who ownes that compnay? GUESS WHO. if you guess SPRINT! BING BING BING BING. you be right on the money do not deal with these people
Omg they switched my plan to add a corporate discount and never told me! Why would I authorize a discount on my account if in the long run it was going to cost me hundreds of dollars.
I had the everything plan unlimited. Somehow got switched to the Simply everything plan…. ohhh so close in name right. However it only gave me 450 “anytime minutes”. Months go by and I dont realize any changes because I hardly make or receive calls. So this month I have an extradinary amount of calls and think nothing about it since I’m suppose to be on an UNLIMITED plan.
Suddenly my phone is turned off (Over my spending limit) So I call Srint and they confirm that IM over my limit. The Bill should be $99 along w all the ridiculous tax charges. However the bill is $382.00
I am switched from my dept to another only to be told that I authorized this change back in feb and theres nothing they can do except give $104 off. Of coarse I dont settle for this and refuse this assistance as I ewill just cancel my contract and go on my marrie way.
However I call back thinking I will try one more time. This time I ask to speak to retention of the back. They only offer to deduct $82 from the total amount due.
ARE YOU SERIOUS???
So this is the way you treat your customers that have been with you since before the Nextel merge.
Ok I will cans=cel my contract…. Well gee Mrs ****** maybe you can speak to the Fraud dept and see if they can help you if you indeed did not authorize the change in the plan if someone else did.
ARE YOU ON CRACK? Thats what Ive said the last 3 calls and to the last 14 people that Ive spoke too!!!
So I canceled my Sprint account in March, after 10 years of being a customer. I wanted – and got -and iPhone and a sweet Verizon plan through my employer.
I called to cancel and I was given to the “account support staff” who tried to talk me out of it. I told her how much I would be paying a month for unlimited calling/text/data and she said, “Well, I would make that deal, too.” My contact was to expire in November, but the customer service rep said I’d been a loyal customer, was close to an early upgrade and that if I paid my bill in full for the billing cycle, we’d be square. I asked for sure, I wouldn’t owe anything past March 16? No, I can take your last payment over the phone.
Well, consider my surprise when I got a bill in the mail 5/24 – forwarded from an address I’ve not used since 10/2008 – that I owed $80.11 for breaking my service contract and that the bill had been sent to a collection agency.
I’ve never, not once, even missed a payment on any bill I’ve ever had.
I was livid. I called customer care (the bogus word in there is “care”). We went round and round. I said I would have provided a current billing address, had I been asked for a final payment. I was not.
Asked to talk to a supervisor, she said I could get on a 24-hour callback list.
No fucking way, I said. I am much too busy to deal with that bullshit. Get me someone now.
The dude was a complete idiot. He tried to explain to me what a contract was. He was rude.
I got so livid, I just paid the bill.
Now I’m out flaming Sprint in as many places as I can.
Don’t use Sprint. It’s just that easy. Worst customer service I’ve run into in a great many years.
Most likely nothing new here…
I subscribed to the mobile broadband service in March. Shiny new Sierra Wireless (might as well be making plastic milk jugs with this quality) Overdrive was bought and paid for. Few days later, I receive a used hotspot…scratches, dings and someone’s name carved in the battery cover. Called Sprint and “she” laughed. Nicely offered to transfer me to someone who could help and, how appropriate, I was disconnected. After 2 more calls got a commitment someone would call me and determine the method to replace my hotspot. 2…3…4…5 days passed to no avail. By this time I realized the piece of crap did not even work. Nearly every time I turned it on, I received Battery Critical, Shutting Down. Needless to say after 6 months, 12 documented phone calls and 8 email I have yet to get a single response to my problem. Out $360 for monthly “service” which I cannot use, stuck with the $200 early term fee I cannot imagine ever recommending Sprint or Sierra Wireless (who instructed me to pay to have the item shipped to them and pay for a diagnostic test). The beauty at this point…I have filed a formal complaint with the state Attorney General’s office and Sprint has failed to respond to their requests for information as well. $200 early term fee is small price to pay to transfer to a real wireless carrier like Verizon…which has worked perfectly. Live and Learn!