18 Rants »

18 Rants this month

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1. SPRINT IS THE WORST COMPANY I’VE EVER DEALT WITH. THEY AGREE THEY OWE ME MONEY, REFUND ON DEPOSIT & BALANCE DUE ME. THEY JUST CAN’T SEEM TO GET MY MONEY TO ME. FUNNY I GET THE LETTERS FROM THEM TELLING ME TO WAIT 7-14 DAYS, ALL MY BILLS CAME TO MY ADDRESS, BUT THE CHECK REMAINS SO ILLUSIVE. I’VE HAD SEVERAL OF THEIR SO CALLED CUSTOMER RIPS, TELL ME THE CHECK WAS SENT HERE OR THERE, SO PHONY ADDRESS I’VE NEVER HEARD OF, DON’T KNOW WHERE THEY GOT IT EITHER. EVERYTIME THE BBB FCC OR DATCP CONTACT THEM, THEY SEND THEM & MYSELF A LETTER SAYING WAIT 7-14 DAYS. IT’S BEEN 7 MONTHS. WHAT A BUNCH OF IDIOTS & LIARS. I’M STILL WORKING ON GETTING MY REFUND BACK, AND HOPE SOMEONE KNOWS SOMETHING ABOUT STARTING A CLASS ACTION LAWSUIT AGAINST THESE CROOKS. I’D BE THE FIRST TO SIGN UP.

   Comment by LINDA F — December 2, 2007 @ 2:49 pm

2. I am a very nice person…I believe in karma and that people basically ARE good – they want to do the right thing most of the time. And I pay all of my bills before they are due and without complaint. I am a good customer and I always thank service personnel profusely and with sincerity!

   I ordered a new phone when I had the 2 years in – from Sprint’s website – mailed off my rebate form for the additional $50 and thot everything was peachy. The next month I got my bill withOUT the $150-wait-for-an-upgrade-for-two-years credit. I was calm and thought that I would just call them and it would be worked out – no problem right? Suuuure.

   I now have the names and employee numbers of the FOUR different reps I talked to each time I had to call because what the last rep said would happen didn’t – well, the numbers for sure, but sometimes I couldn’t understand the rep’s name. Ironically, all of this could have been prevented in the first place if the reps spoke the same language as the customer. The rep I spoke to when I activated my new phone was a lovely young woman, I’m sure, but could NOT speak English….AT ALL!!!! I’m not exaggerating either – I’m an intelligent, non-biased American that agrees with cultural diversity and I understand most accents with little or no problem – she spoke NO English.

   Now it’s two and a half months later and finally, today, the rebate tracker tells me my check has been mailed – woohoo!!! No, but wait, the delivery date anticipated is TWO weeks from today – what kind of mail service are they using?! The last customer service rep I spoke to OVER a month ago told me it would arrive in 15 business days which equals about 3 weeks right? Ok. I’m a nice person and I will wait, but I won’t believe there IS a rebate check at all until I see it.

   The kicker to all this is that a Radio Shack/Sprint employee told me that people hardly ever get their rebate. I don’t want to presume, but after the rigors I’ve had to endure to get this far – sadly, I think this company counts on people that don’t follow through, get too busy, or just forget about their rebates. Sending out the rebate is the exception and only done after lots of holding and frustration on the customer’s part.

   When my contract is up…I will not renew with Sprint. I’m only barely hanging on to hope now that this story is over – I suspect I will have to add to my list of employee numbers.

   Comment by Mrs. Mayo — December 4, 2007 @ 5:50 am

3. Since October 2007 i have been having a problem with my voicemail notification. I recieve voicemails, but am not notified by my phone. I spoke to 7 sprint operator who said they would send out a repair ticket on my phone 7 different time, and that i would be contacted within 3 days. I never got a contact. You would think out of 7 operators, at least 1 would follow up on the issue. Customer Satisfaction is the key to business. I know that first hand being a retail manager. My contract is up this Chhristmas, and I was seriously going to cancel my contract because of this issue and go back to Verizon until Patrick helped me out. I bought a new phone thinking it may be my phone being faulty or something and asked him to activate my new phone. Still, my voicemails that he left as a test did not go through. Then within the hour, he figured out there was some sort of bug in the network preventing me to get the notifications. He was th 8th operator i spoke to and the most competant one ive spoken with. He takes his job very seriously and was extrememy patient with me for the hour we were on the phone for. And he happily activated my old phoe back for me. He changed my thoughts of switching back to Verizon just by completing a simple task that has inconvinienced me for month! Because of that, i feel that he deserves some type of recognition or reward for keeping me and my 5 family package plan with Sprint.
   Thank you and i hope to hear good feedback on the awesome operator Patrick that kept me with Sprint

   Comment by victoria — December 6, 2007 @ 10:10 pm

4. My lord the Sprint website is a mess! For hours I’ve been trying to add a lousy phone to an existing family plan. More money for Sprint, new two year contract, I have no problem with that.

   But their pages time out, I have to log on repeatedly, nothing sticks, It’s just a horror show.

   Frankly, I’ve been prefectly happy with the phone service. But I don’t need the level of aggravation that every minor contact with this hideous company delivers.

   I’ll pay more from a different vendor than to ever deal with such a terrible mess again.

   Yeah, Sprints sux all right!

   Comment by Anonymous — December 9, 2007 @ 9:44 am

5. Ok heres my BITCH!! Back in Sept. 2007 my wifes phone got smashed at work by some idiot on a forklift, we go our local Sprint Corprate store to get her a new phone… we are told that it WILL not effect her rebate status, we had the phones less than a year, GUESS WHAT… THAT WAS A LIE!! She will not eligible until next September for the whopping $75! Now I just found that out tonight… we had the insurance put onto our phone that day… except for the fact the girl who took care of us at the store… FORGOT to put it on mine…

   In October some idiot at work stole my phone… (side note HE MADE 6 PHONE CALLS FROM MY PHONE), so I call up Sprint to file the insurance and get my phone replaced and as I mentioned the girl at the store FORGOT to put the insurance on my phone! Ok now what do I do… I can’t use the website because I had to “discontinue” my phone, and when I called the customer service center, they gave me a 1-800 number for the sales department, and when you call them they will not help you either… they can’t give you the “web” deals unless you can access your account on-line… I can’t access my account unless I turn the phone on an take the chance this guy still has my phone and might try using it… on other thing the last time I went into the store to get myself a new phone… the rep there told me that if I wanted to cancel my contract that in September Sprint started to “pro-rate” your contract tonight when I called to end my contract that will be $200, they LIED to ME AGAIN!! So I have to either pay $200 to end my contract, or $179 for a new phone plus the activation fee… but I get FREE SHIPPING… WOW!!!! So if you reps that read this think this is not a VALID ISSUE then explain to me what one really is!!!

   Comment by Doug — December 9, 2007 @ 4:20 pm

6. After months of calling customer service to question why I was getting more than 12 bills in a year (it is a monthly service agreement right? 12 months = 1 yr) and getting shuffled around & hung up on, I finally decided to leave Sprint for AT&T. I didn’t have the money though for the $150 early contract termination fee (poor college student) so I found a website to sell my phone and transfer the liability of the contract. Seemed simple enough – she would get the phone, I got to keep my number and didn’t have to worry about the $. OH NO – TOO SIMPLE!

   Sprint canceled my service and hit me with the fee before I could transfer the contract because she I wanted to keep the number and she would have had a new one (she lived in AZ, I’m in PA – she would want a local # for her – duh) Now I have the huge final bill and they are threatening me to send it to collection if I don’t pay it off by the beginning of Feb. even if I start making payments toward the balance! Sorry I have a limited income. Yet again their customer service is useless and careless. I will NEVER be using their services AGAIN!

   Comment by Anonymous — December 13, 2007 @ 5:14 pm

7. I have been fighting sprint for nearly two years now for a countless number of reasons. My most current battle is that my phone quit texting the past two Months…..JUST WONT TEXT….. Error number 437. I call the so called sprint customer care in search of an answer. I am told that i have 453 texts pending. That means during the past 2 years 453 texts of mine have not gone through and sprint has done nothing about that. This is a joke of a company that has way to many problems and absolute no answers. Plus due to the fact that I am memorized by the new sprint phones they got me in another 2 year agreement.

   Comment by GRESMI — December 16, 2007 @ 4:38 pm

8. So I’m calling these *2 boneheads for the 50th time to tell them that I get zero signal in their “best coverage zone” since I’ve moved, and this one guy says the solution is to change my cell phone number to the new area code, then I will be able to get a signal from the local towers. Wait, there’s more… but I don’t have time I need to call Sprint again.

   Comment by Mark — December 17, 2007 @ 11:37 am

9. I have no signal but they say I have great coverage. I actually recorded one rep saying my contract was already expired, but I can’t use that recording legally. I have 8 months left. I’ve been trying the trick where you call them 2x per day but so far they are sticking to their guns. I have lots of time on the way to/from work so I’ll keep calling them every friggin day. I HATE this company now. I filed a complaint with the BBB that their coverage maps are not accurate. My greeting says “Hi I can’t take this call because I have stupid Sprint, please leave a message and I’ll check it from a land line a couple times per day or something.” Anyone know how to get out of that contract? Oh yes we’ve tried updating the PRLs, installing new firmware, turning off/on roaming, etc. It’s all stuff that I go along with not because I am actually stupid enough to think it will work, but to waste their time so they’ll just cut me loose. With the number of calls I’ve already placed I’ve probably cost them around $400 in customer service rep employment wages. It’s a free number so who cares.

   Comment by Mark — December 17, 2007 @ 12:08 pm

10. I paid my bill over the phone with my debit card on Friday. Jesus, what a hassle. The bimbo rep on the phone took my payment, but instead of keying in 155.38, she put in 1553.80. Apparently she realized her mistake because immediately afterward, I see a charge for the correct amount, but she didn’t bother to tell me while I was on the line, “Oh holy hell, I just took 1500 out of your account. I hope you’re not planning on eating for the next couple of weeks!” It’s now Monday night and I have literally spent the entire day on the phone being bounced around from one department to the next. No one at Sprint seems to understand why it’s a big deal that I was charged 11 times my bill, my account is overdrawn, and I do not have access to MY money!

    My contract expires 1/24/2008, and not a day too soon! I can’t wait to get out of this hell!

    Comment by Anonymous — December 17, 2007 @ 3:06 pm

11. Two tin cups and a piece of string would give me better reception than I have with Sprint. I get sometimes get 10 dropped calls per day, and when I call to complain, they extend my contract without my permission. They have told me that the towers are not working in my area, but that is not my problem, meanwhile, people who want to buy my services cannot get in touch with me in a timely manner. My own customer service is failing because of their inadequate service. They extend contracts without permission and without a free phone either. They turned into a worse company than Enron. My calls should not be dropped all the time.

    Comment by Anonymous — December 18, 2007 @ 8:46 am

12. The webiste link above is the full story, but here’s the summary:

    On Nov 15th 2007 I came home from work to be greeted by a Sprint bill for over $165 as an ETF (early termination fee)–a fee more expensive than the value of my contract. I immediately tried to call Sprint. It was difficult. I got a little bit of a runaround on the phone, and when I finally got to someone I asked when my contract was supposed to end. The answer was December. Ok that’s fine, I understand I might have updated in December. But this person couldn’t help me with the dispute over the ETF.

    So a couple of people later, I got to someone who could. I explained how the value of my contract was two months worth of payments, and not even half of what the ETF is, so I’d rather just pay the value of my contract. She insisted that it was my fault for having *gasp* switched phone companies! She obviously didn’t understand the concept of value or how a broken contract might be awarded in court. In fact, she acted like Sprint had the moral high ground, telling me it wouldn’t be fair to Sprint if I just broke the contract with no penalty. At one point she literally said, “we wouldn’t make any money if people could just break their contract any time they wanted.” Despite such an erroneous statment (gee, I wonder how all those other companies that actually have to compete do it in other industries), I honestly think she believed what she was saying–probably brainwashed by whatever training she had at Sprint.

    So I finally said, “if you want to look at it this way: I’m willing to pay off the rest of my contract.” That was good enough to get her to go “ask her supervisor” or whatever. Of course the answer was no. The relayed supervisor response was, “a contract is a contract.” (Whatever that means.) So I tried one more time, asking her if she would simply reinstate my contract, without a number and I could just pay it off. She said she couldn’t do that without the old number, or else without a number because it would start a new contract for 2 years starting now–because that’s just simply how their computers work.

    Comment by Angelo — December 18, 2007 @ 8:53 am

13. I posted a funny, yet sad story about a recent conversation with a Sprint rep:

    http://drakeblogger.blogspot.com/2007/12/sprint-customer-service-omg.html

    Comment by Anonymous — December 18, 2007 @ 7:25 pm

14. OK. I could write so many pages of bullshit that sprint has given me and all the times I have been told “Everything has been handled, rest assured, is there anything else I can help you with today?” ….then a week later either my phone is turned off or a new bill comes in that is increased from the INCORRECT $500 to a one month charge of $900!! I am not one of those people with kids that are texting without permission or not paying my bill or any of that crap sprint reps keep bitching about. I am the person that left Altell when their billing department charged me 13 bills a year. Hell, I will go back to that ANYDAY!!!!!

    Anyhow my bill that was quoted as $216 a month (and has actually been $400-500 a month due to sprint adding things to our account without our permission or changing the one thing that was added by deleting it and adding 3 more things!)

    Here is what I am getting at—————————————————————————————————————-I just called sprint and the customer service person there, Minet, actually logged into my account, within a few seconds stated “this is not right, let me fix this.” Of course she was met with my immediate response “Ma’am, please, anytime anyone has said they would fix something it has made it much worse, what exactly you are fixing?” She looked through the previous months “messups” and saw the place I was paying for unlimited texts, yet being charged for each text, and she spotted where we had paid our $357.33 bill with no argument (HELL IT WAS THE CHEAPEST ONE WE HAD EVER RECIEVED EVEN THO IT WAS WRONG! lol ) and then it was charged to us AGAIN!
    This rep not only gave me her ID# X277734335 but spelled her name and promised an immediate email confirming the correction on our account of $363.31. OK are we getting somewhere, did something happen? or is this their next move at pulling the wool over my eyes…letting me sleep well for the next few days until I again get a $987 phone bill with all 4 phones disconnected??

    DID THEY GET INTO TROUBLE AND ARE ACTUALLY ABLE TO DO THEIR JOBS? I KNOW THE REPS ARE IN TROUBLE FOR ALLOWING CREDITS….BLAH, BLAH, BLAH…..has it changed?

    Comment by sprint haters — December 18, 2007 @ 7:43 pm

15. OK, Posted a few days ago with promises of sprint (to fix all our problems that have gone on for months on end) and make us sleep like we did before we had sprint…….

    Yeah, we have a bigger bill, more problems and again…1 of 4 phones disconnected and I have now been hung up.

    Now i am talking to eli.

    Comment by sprint haters — December 21, 2007 @ 4:29 pm

16. I got charged for 5 phones (Treo’s) that I never ordered. They shipped them to S Carolina when I live in S California. It took me no less than 5 phone calls and 3 1/2 weeks to clear this up. They finally credited me but never gave me a call to let me know or appologize.
    Now that I cancelled my service I am getting calls asking me to come back and I would get my own customer service rep. They never cared about me when I was with them and had $400 plus a month phone bills.

    Comment by So Cal — December 26, 2007 @ 6:34 pm

17. Sprint basically sucks. I’ve been a customer for 5 years and I cant take it no more. Their customer service “skills” are horrible to say the least. They leave you on hold for hours while they try to learn English to communicate with you. The final straw for me was when Sprint extended my contract after I REPLACED a damaged phone. I had to call and tell them off because I did not have insurance on my phone so I had to buy a new one. Take note: contracts can be extended if it a phone UPGRADE not replacement. So if you are upgrading simply tell them you are replacing and you won’t have to extend your contract. Also don’t buy the phone from their company or affiliate store because then they will say you’re upgrading. I bought mine off Ebay. After being transferred to 3 different people they finally resolved the issued and pushed by contract date back up. I also got sick of the dropped calls and sneaky fees for every little thing. I broke my contract, paid them the ETF, and jumped on the T-Mobile band wagon and I’m glad I did! Better plan, more minutes, and people that actually speak English!!

    Comment by Anonymous — December 28, 2007 @ 6:49 pm

18. A lot of people want to break their contract but don’t want to pay the ETF. Wake up people, either way you will have to give Sprint your money so do the math. If you have say 3 months left in your contract and monthly plan is fairly low say around $60.00 a month (one line) then you would basically be paying $180.00 until your contract ends. At that rate you’re better off just finishing off your contract. Now if you have like 6 or 7months left in your contract, and you’re paying the $60.00 a month then you would be paying $360-$420 dollars!! Its cheaper in the long run to just break your contract than continuing to pay them. Sprint also has installment plans (bout the best thing they do offer) if you cant pay it all at once. And websites like Letstalk.com offers WAY cheaper plans and phones for other carriers too! And don’t forget that Sprint now prorates so if you cancel in the middle of your billing cycle you’ll only be charged for what you use. But to be on the safe side just cancel at the start of your next billing cycle. Hopes this helps!

    Comment by Smart Gurl — December 28, 2007 @ 7:15 pm

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