Comments on: December 2006 Rants

By: Soma online sales.

Soma online sales. — Tue, 24 Apr 2007 03:52:13 +0000

Soma online sales….

Soma online sales….

By: Erik

Erik — Mon, 01 Jan 2007 00:09:12 +0000

Thanks to Everyone who made 2006 a great year for ranting about Sprint and Nextel.

Let’s start off 2007 with a bang and write as much as we can about what sprint needs to do to change their ways and keep us on as customers.

Thanks and Happy Holidays
E

By: acknot

acknot — Sat, 30 Dec 2006 00:09:27 +0000

To the sprint employees, great to see you guys here, I hold absolutely nothing at all against you personally. I have called sprint many times complaining about my problems and have had zero results. When I call, I do not rant, I do not yell, I do not curse; I calmly and as eloquently as I can, explain the problem and then hope for a remedy of some sort. However, as the people with billing problems can attest, IT NEVER HAPPENS!!!! Every time they say a billing problem has been resolved, it’s right back next month. It’s like at the gas station when you pre pay, if it’s nice and warm, it gets really slow 5 or 10 cents from the end but, if it’s really cold, all of a sudden it starts going very slow at 30 cents from finish. This is not a random chance thing or just a strange coincidence, this happens at every gas station I visit. Wake up, the consumer is not nearly as stupid as the marketers want to believe, ok most of them are, but that’s no excuse.
————————————————————————————
1. If it works, cheer
2. if it doesn’t work, find out why
3. if it catches on fire, BONUS!!!

By: acknot

acknot — Fri, 29 Dec 2006 23:43:44 +0000

Ok, so I have been a sprint customer (hostage) for 3 years now; my tale is one of suffering and woe. My sprint phone (henceforth referred to as “that damn thing” or “the damn thing”) has never seemed to be completely happy as my phone. It seemed to get upset and overheat during long conversations, often dropping calls and then refusing to allow a call back. It also seems to be extremely lazy; sometimes it calls in sick on weekends and just won’t work at all. I can sometimes get a call out, if I’m persistent, but most of time it just pops up and says “signal faded, try again later”. My absolute favorite stupid “that damn thing” trick is when it’s in my pocket in a quit room (it would have to be quite, “the damn thing” is barely audible over the crackling of a fire) or sitting on my desk right next to me and it doesn’t ring or show any evidence at all that it’s getting a call, and then 1 minute (sometimes 1 hour) later, it happily displays the new voice message signal. It’s like “the damn thing” decided to sleep in and had something else taking its messages for it,

“hello, this is the refrigerator, the sprint phone is on a union break, can I take a message?”

Add to this, the damn thing only works in about 3 places on campus, hardly ever works in Detroit, and drops calls like crazy at my home and I’m in a world of hurt here.

DOES ANYONE KNOW A WAY TO GET OUT OF SPRINT CONTRACT WITHOUT PAYING THE GOUGING FEE?

————————————————————————————
1. If it works, cheer
2. if it doesn’t work, find out why
3. if it catches on fire, BONUS!!!

By: Craig

Craig — Wed, 27 Dec 2006 03:19:28 +0000

i purchased an aircard from sprint about 4 months ago and by no fault of my own my laptop just died on me. My wife bought a new laptop, go figure, the new laptop doesnt use the old pc card slot, they use new express slots. The reason i say sprint sucks about this is that sprint has been aware of this problem prior to october and have done nothing till mid-december. The reason ii am very upset is that they are offering no trade-in or any discounts for getting their new internet hardware. What can i do about this? I am going to go buy another laptop and it is $200.oo to turn off the internet. I feel like I am in a sucky situation, due to technology change. I went to the Sprint store and found a great group of MENSA members!!! NOT, these fools didnt even know what i was talking about and i brought my aircard in, and the customer reps acted like i was speaking japaneese or something, is there anyone who can help me. The only options I can figure out will be well over $200.00 for internet that is only $40.00 a month thats pretty steep. HELP!!

By: Yetiamchosen

Yetiamchosen — Sun, 24 Dec 2006 08:02:23 +0000

Dear Sprint Rep / Sing,

You are a tard.

Much love,
Yetiamchosen, ATS rep

By: sprint rocks!!

sprint rocks!! — Sat, 23 Dec 2006 10:00:04 +0000

im a sprint rep and i answer your calls doing my best and you people do this: the call just started and you (customers) dont stop screaming so thats really bother if you just call and let us explain the reason of your bill or maybe a device issue or anything else you people can have a satisfaction at the end of the call but you people never let us speak so what do you hope of the customer service if you never let us speak and the second that you let us speak we are very upset bcuz you people never understand what are we explaining, if you put all you attention to our words you can undertsand but it never happen just imagine that somebody call you and tell you that his/her phone doesnt work bcuz his/her phone doesnt apper anything on the screen and he/she cant make calls either recieve so a rep make his best to help but just at the end of the call we told the customer that please press the red button that have a a little draw of a phone so they press it and WOOOOOWW the customer says wooww you are the best my phone is working noww o my gosh what were you thinking when bought your phonee so please customers understand the situation we treate you people like if you were the only customer but you never use reason you ust call for fight and pleasee when you call to tell us that please explain the bill for you please read it before you call the bill explains everything and if yoou want to know the call detail just call us and with a simple ” i need the call detail on my bill” we will be happy to make that for you so please before you call think the situation and if it is something wrong you call us but if you want to call for fight please dont call bcuz i think that both parts we are persons no animals and we can solve your issue as a person not like animlas
thnks for read this and think before call!!!
sing

a nice rep

By: Keith

Keith — Wed, 20 Dec 2006 07:53:28 +0000

These are the options when your phone is broken/damaged:

1. TEP = Insurance which is subscribed monthly at $6. If the phone is lost/stolen/unfixable, there is a $50 processing fee to acquire a new phone. If the phone can be fixed, there is absolutely no charge.

2. Going to a Sprint store/repair/service center to have your phone fixed. The fees depends on the amount of damage in your phone. This method is the most efficient when it comes to your time.

3. Manufacturer’s warrantee which is one year from purchase. This method usually takes a long time, usually a month.

4. Having a new phone under the sprintrebates program. This depends on the subscriber’s eligibility.

The choice is up to the customer as to which method really fits him most. For me, the second method is still the best.

By: Jay

Jay — Wed, 20 Dec 2006 06:45:55 +0000

Ok I am a dedicated Sprint customer for the past three years and lately I’ve been feeling really fed with this damn company. I am a new phone fanatic and I NEED a new phone at least every year. I got the insurance on my plan and all that since my very first phone and used it every year… The thing that has been ticking me off is that Sprint keep changing my eligibity date for a new phone to years from now. I didn’t sign up for a new agreement or change my plan but I did make the mistake of using a different phone when I accidently broke mine. Yeah I should of used the insurance but they had already pushed back my date for getting a phone replacement and I was not going down that road again…So instead I just switched my number to one of my friend’s old phone’s and went on merry way back to college and planned on fixing my phone when I got back home since there are no Sprint store technicians in the vicinity of my school. Little did I know thar I wasn’t going to be able to fix my broken phone and my eligibility date was again pushed back…This Upgrade For You Program is stupid as hell and the only reason I switched phones was because I didn’t want to be without a phone for a month since I broke my phone on a Saturday night before I left to school. Had I known that I should hav walked around with a useless broken piece of S*IT i would have never switched phones temporarily and not only loss my insurance on the phone but also my eligible date which was suppose to be this month.

By: Keith

Keith — Tue, 19 Dec 2006 12:38:06 +0000

Hi! I am a Sprint Specialist from the Philippines. I work for customer care. I’ve had my share of upset customers, but I do try my best to listen to their concerns and extend a huge helping hand to them. I’m glad there is a website like this where i can learn the various issues of sprint customers. I’d appreciate you guys asking questions which would help you understand sprint services better, as well as make me more efficient in my work.