15 Rants »

15 Rants this month

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1. Wednesday, December 6, 2006
   My Sprint Nightmare!!!!
   First of all I would like to say that I have been a Sprint customer since 2001 and until the past few months have never had a problem.

   That being said…… Sprint customers BEWARE!!!!

   I have been dealing with multiple problems with Sprint since October and have been living a complete Sprint nightmare.

   I moved to Charlotte, NC a year ago and kept my old Phoenix Sprint phone #. I had a swimming pool accident this past summer and unfortunately destoyed my expensive Sprint phone and was appalled with the price to replace it as I had no insurance. So I dug out an old Sprint phone I had from years ago and transferred my service to it. Shortly there after I noticed a $40 something fee on my bill and called Sprint to figure out what was going on. Apparently I was being charged for some premium text messaging service that I had never signed up for and did not even have text messaging capability with the old phone I was using. So I spoke with a real nice girl and her real nice manager at Sprint and they assured me that the problem was resolved and that my phone # would be blocked from receiving text messages and to show their gratitude for being a Sprint customer for so long they would be sending me a new phone FREE of charge. I was very pleased.

   The next week I received the new phone and didn’t understand why it had a new phone # and that the new phone # was a New Mexico phone #. I did at one time live in New Mexico but that was over five years ago. I once again called Sprint and they said they would get me a new North Carolina phone # which they did and again I was happy.

   The next phone bill comes and not only once again am I charged for premium text messaging but my plan had increased as well. Apparently by accepting my new FREE phone I had unknowingly received a different Sprint plan. And once again I call Sprint and they tell me that I can switch to a different plan but that they can’t take off the charges for the premium text messaging because that is billed by a third party and that I need to take it up with the premium text messaging service. I go off the deep end and email Sprint’s corporate office with my complaints.

   I am then contacted by an extremely nice lady from India and she assures me the problem has been rectified.

   Then the next bill comes and once again I am charged for premium text messaging, roaming charges and other misc. charges that I can’t figure out and once again I call Sprint and speak to several extremely nice people who get the charges removed and assure me that the problem has been resolved.

   And then today I wake up and try to make a call and I get an automated message from Sprint saying my account cannot be validated and to call customer service. So I call customer service and some lady keeps me on hold forever and finally comes back on the line and says the problem will be fixed in 2 hours. 4 hours later still no service so I call back and this time the lady says she doesn’t know why I don’t have service and to call technical support. Call #3 to technical support and some guy tells me for some reason both he and his manager don’t understand my phone number had been changed without my consent and that I may not be able to get my old number back. So I ask to talk to his manager who assures me she will get to the bottom of the situation and can she call me back. I tell her sure just call me back on my other Sprint # that for some reason was still activated that I originally had in phoenix and was working. I go outside do some yard work and come in to see that I have a message from Sprint on my Phoenix phone # and I call to listen to the message and get an automated message from Sprint saying the my account can not be validated. I had been using the phone all day to talk to Sprint trying to get my primary # fixed.

   What the hell is going on? Can anything else go wrong? How the hell can you run such a messed up business.

   Dave Conaway

   704-728-8649
   602-770-4894

   home the only number that F**n works 704-895-8253

   dconaway3@bellsouth.net

   20322 Val Circle
   Cornelius, NC 28031

   Comment by David Conaway — December 6, 2006 @ 4:57 pm

2. i have been a sprint customer for only 4 months and i hate it. every month i have to call and have my bill adjusted. each time i call they tell
   me it is taken care of and wont happen again. if i could get out of my contract i would. if i hear “thank you for choosing sprint” the next time
   i have to call and have my bill adjusted (and i’m sure i will) i think i’ll
   kill myself!!!!

   Comment by Anonymous — December 13, 2006 @ 3:28 pm

3. SPRINTS CUSTOMER SERVICE SUCKS ASSHOLE, BUT CAN YOU ACTUALLY BELIEVE THIS. I CHANGED TO NEXTEL A FEW MONTHS AGO. I UNKNOWINGLY HAD A 175.00 CREDIT ON MY SPRINT ACCOUNT. THE NEXT THING I KNOW I RECIEVE A CHECK IN THE MAIL FOR THAT AMOUNT AND WAS GOING LIKE WOW… THEY FINALLY DID SOMETHING/GOT SOMETHING RIGHT LOL. I JUST THOUGHT THAT WAS FUNNY SO I WANTED TO PUT THAT OUT THERE.

   Comment by Zack — December 14, 2006 @ 11:39 am

4. I don’t know why when you email ecare they don’t answer your question. I get the replies w/their web address to answer my question. Why can’t they just answer your question? That is what they get paid for. If i could get the answer i would not email ecare. Would I?

   Comment by Anonymous — December 17, 2006 @ 7:55 am

5. Anyone know if it’s poosible to find out the identity (phone number) of incoming calls ….Sprint just lists “incoming call”, my wifes with Cingular , they record all incoming and outgoing numbers…..

   Comment by Tj — December 19, 2006 @ 12:05 am

6. Hi! I am a Sprint Specialist from the Philippines. I work for customer care. I’ve had my share of upset customers, but I do try my best to listen to their concerns and extend a huge helping hand to them. I’m glad there is a website like this where i can learn the various issues of sprint customers. I’d appreciate you guys asking questions which would help you understand sprint services better, as well as make me more efficient in my work.

   Comment by Keith — December 19, 2006 @ 2:38 am

7. Ok I am a dedicated Sprint customer for the past three years and lately I’ve been feeling really fed with this damn company. I am a new phone fanatic and I NEED a new phone at least every year. I got the insurance on my plan and all that since my very first phone and used it every year… The thing that has been ticking me off is that Sprint keep changing my eligibity date for a new phone to years from now. I didn’t sign up for a new agreement or change my plan but I did make the mistake of using a different phone when I accidently broke mine. Yeah I should of used the insurance but they had already pushed back my date for getting a phone replacement and I was not going down that road again…So instead I just switched my number to one of my friend’s old phone’s and went on merry way back to college and planned on fixing my phone when I got back home since there are no Sprint store technicians in the vicinity of my school. Little did I know thar I wasn’t going to be able to fix my broken phone and my eligibility date was again pushed back…This Upgrade For You Program is stupid as hell and the only reason I switched phones was because I didn’t want to be without a phone for a month since I broke my phone on a Saturday night before I left to school. Had I known that I should hav walked around with a useless broken piece of S*IT i would have never switched phones temporarily and not only loss my insurance on the phone but also my eligible date which was suppose to be this month.

   Comment by Jay — December 19, 2006 @ 8:45 pm

8. These are the options when your phone is broken/damaged:

   1. TEP = Insurance which is subscribed monthly at $6. If the phone is lost/stolen/unfixable, there is a $50 processing fee to acquire a new phone. If the phone can be fixed, there is absolutely no charge.

   2. Going to a Sprint store/repair/service center to have your phone fixed. The fees depends on the amount of damage in your phone. This method is the most efficient when it comes to your time.

   3. Manufacturer’s warrantee which is one year from purchase. This method usually takes a long time, usually a month.

   4. Having a new phone under the sprintrebates program. This depends on the subscriber’s eligibility.

   The choice is up to the customer as to which method really fits him most. For me, the second method is still the best.

   Comment by Keith — December 19, 2006 @ 9:53 pm

9. im a sprint rep and i answer your calls doing my best and you people do this: the call just started and you (customers) dont stop screaming so thats really bother if you just call and let us explain the reason of your bill or maybe a device issue or anything else you people can have a satisfaction at the end of the call but you people never let us speak so what do you hope of the customer service if you never let us speak and the second that you let us speak we are very upset bcuz you people never understand what are we explaining, if you put all you attention to our words you can undertsand but it never happen just imagine that somebody call you and tell you that his/her phone doesnt work bcuz his/her phone doesnt apper anything on the screen and he/she cant make calls either recieve so a rep make his best to help but just at the end of the call we told the customer that please press the red button that have a a little draw of a phone so they press it and WOOOOOWW the customer says wooww you are the best my phone is working noww o my gosh what were you thinking when bought your phonee so please customers understand the situation we treate you people like if you were the only customer but you never use reason you ust call for fight and pleasee when you call to tell us that please explain the bill for you please read it before you call the bill explains everything and if yoou want to know the call detail just call us and with a simple ” i need the call detail on my bill” we will be happy to make that for you so please before you call think the situation and if it is something wrong you call us but if you want to call for fight please dont call bcuz i think that both parts we are persons no animals and we can solve your issue as a person not like animlas
   thnks for read this and think before call!!!
   sing

   a nice rep

   Comment by sprint rocks!! — December 23, 2006 @ 12:00 am

10. Dear Sprint Rep / Sing,

    You are a tard.

    Much love,
    Yetiamchosen, ATS rep

    Comment by Yetiamchosen — December 23, 2006 @ 10:02 pm

11. i purchased an aircard from sprint about 4 months ago and by no fault of my own my laptop just died on me. My wife bought a new laptop, go figure, the new laptop doesnt use the old pc card slot, they use new express slots. The reason i say sprint sucks about this is that sprint has been aware of this problem prior to october and have done nothing till mid-december. The reason ii am very upset is that they are offering no trade-in or any discounts for getting their new internet hardware. What can i do about this? I am going to go buy another laptop and it is $200.oo to turn off the internet. I feel like I am in a sucky situation, due to technology change. I went to the Sprint store and found a great group of MENSA members!!! NOT, these fools didnt even know what i was talking about and i brought my aircard in, and the customer reps acted like i was speaking japaneese or something, is there anyone who can help me. The only options I can figure out will be well over $200.00 for internet that is only $40.00 a month thats pretty steep. HELP!!

    Comment by Craig — December 26, 2006 @ 5:19 pm

12. Ok, so I have been a sprint customer (hostage) for 3 years now; my tale is one of suffering and woe. My sprint phone (henceforth referred to as “that damn thing” or “the damn thing”) has never seemed to be completely happy as my phone. It seemed to get upset and overheat during long conversations, often dropping calls and then refusing to allow a call back. It also seems to be extremely lazy; sometimes it calls in sick on weekends and just won’t work at all. I can sometimes get a call out, if I’m persistent, but most of time it just pops up and says “signal faded, try again later”. My absolute favorite stupid “that damn thing” trick is when it’s in my pocket in a quit room (it would have to be quite, “the damn thing” is barely audible over the crackling of a fire) or sitting on my desk right next to me and it doesn’t ring or show any evidence at all that it’s getting a call, and then 1 minute (sometimes 1 hour) later, it happily displays the new voice message signal. It’s like “the damn thing” decided to sleep in and had something else taking its messages for it,

    “hello, this is the refrigerator, the sprint phone is on a union break, can I take a message?”

    Add to this, the damn thing only works in about 3 places on campus, hardly ever works in Detroit, and drops calls like crazy at my home and I’m in a world of hurt here.

    DOES ANYONE KNOW A WAY TO GET OUT OF SPRINT CONTRACT WITHOUT PAYING THE GOUGING FEE?

    ————————————————————————————
    1. If it works, cheer
    2. if it doesn’t work, find out why
    3. if it catches on fire, BONUS!!!

    Comment by acknot — December 29, 2006 @ 1:43 pm

13. To the sprint employees, great to see you guys here, I hold absolutely nothing at all against you personally. I have called sprint many times complaining about my problems and have had zero results. When I call, I do not rant, I do not yell, I do not curse; I calmly and as eloquently as I can, explain the problem and then hope for a remedy of some sort. However, as the people with billing problems can attest, IT NEVER HAPPENS!!!! Every time they say a billing problem has been resolved, it’s right back next month. It’s like at the gas station when you pre pay, if it’s nice and warm, it gets really slow 5 or 10 cents from the end but, if it’s really cold, all of a sudden it starts going very slow at 30 cents from finish. This is not a random chance thing or just a strange coincidence, this happens at every gas station I visit. Wake up, the consumer is not nearly as stupid as the marketers want to believe, ok most of them are, but that’s no excuse.
    ————————————————————————————
    1. If it works, cheer
    2. if it doesn’t work, find out why
    3. if it catches on fire, BONUS!!!

    Comment by acknot — December 29, 2006 @ 2:09 pm

14. Thanks to Everyone who made 2006 a great year for ranting about Sprint and Nextel.

    Let’s start off 2007 with a bang and write as much as we can about what sprint needs to do to change their ways and keep us on as customers.

    Thanks and Happy Holidays
    E

    Comment by Erik — December 31, 2006 @ 2:09 pm

15. Soma online sales….

    Soma online sales….

    Trackback by Soma online sales. — April 23, 2007 @ 5:52 pm

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