Comments for Sprint Rants http://www.sprintrants.com Together Without Support Fri, 09 Dec 2011 16:48:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on About SprintRants by the_linotypist http://www.sprintrants.com/about-us/comment-page-1/#comment-311921 the_linotypist Fri, 09 Dec 2011 16:48:07 +0000 /sprintrants/nfblog/?page_id=2#comment-311921 I recently got a rude surprise from Sprint when they, without informing me beforehand, discontinued their "unlimited" 4G wireless card service, and slapped me with an overage bill and shut off my 4G service. I learned from their forums that many people are upset about this, and have talked about class action lawsuits against Sprint for this fraud and "bait and switch" tactic. I say forget class action, this calls for monkeywrenching! (If you're not clear about that, go to http://en.wikipedia.org/wiki/The_Monkey_Wrench_Gang and read. Sprint should receive the same treatment.) I recently got a rude surprise from Sprint when they, without informing me beforehand, discontinued their “unlimited” 4G wireless card service, and slapped me with an overage bill and shut off my 4G service. I learned from their forums that many people are upset about this, and have talked about class action lawsuits against Sprint for this fraud and “bait and switch” tactic.

I say forget class action, this calls for monkeywrenching! (If you’re not clear about that, go to http://en.wikipedia.org/wiki/The_Monkey_Wrench_Gang and read. Sprint should receive the same treatment.)

]]> Comment on Text Message from 4444 – SprintFreeMsg by Anonymous http://www.sprintrants.com/2006/06/14/text-message-from-4444-sprintfreemsg/comment-page-1/#comment-311842 Anonymous Sun, 02 Oct 2011 17:34:39 +0000 http://www.sprintrants.com/2006/06/14/text-message-from-4444-sprintfreemsg/#comment-311842 the STOP repply needs to be in capital letters. the STOP repply needs to be in capital letters.

]]> Comment on Sprint Really Does Suck by Casandra Moore http://www.sprintrants.com/2006/06/19/sprint-really-does-suck/comment-page-1/#comment-311837 Casandra Moore Tue, 27 Sep 2011 14:24:41 +0000 http://www.sprintrants.com/2006/06/19/sprint-really-does-suck/#comment-311837 YEs I have to agree Sprint sucks. I will not go back to them when my contract is up. They told me it would be 50 dollars to add another line I get my bill and they charged me $200. to change the plan for 2 phones.. What a rip off.. Never do business with Sprint again. The biggest rip off in the phone industry YEs I have to agree Sprint sucks. I will not go back to them when my contract is up. They told me it would be 50 dollars to add another line I get my bill and they charged me $200. to change the plan for 2 phones.. What a rip off.. Never do business with Sprint again. The biggest rip off in the phone industry

]]> Comment on Thanks, Sprint Sucks and Forum Coming Soon by EmmaTE http://www.sprintrants.com/2006/09/13/thanks-sprint-sucks-and-forum-coming-soon/comment-page-1/#comment-311820 EmmaTE Mon, 29 Aug 2011 01:28:43 +0000 http://www.sprintrants.com/2006/09/13/thanks-sprint-sucks-and-forum-coming-soon/#comment-311820 Hi there, Just saying hi to the forum. Emma -------------- <a href="http://www.get-a-blackberry.com" rel="nofollow">blackberry storm</a> Hi there,

Just saying hi to the forum.

Emma

————–
blackberry storm

]]> Comment on Sprint to Sell iPhone 5 in October by T-Mobile May be Getting iPhone 5 at Launch When it Launches http://www.sprintrants.com/2011/08/23/sprint-to-sell-iphone-5-in-october/comment-page-1/#comment-311817 T-Mobile May be Getting iPhone 5 at Launch When it Launches Thu, 25 Aug 2011 16:50:22 +0000 http://www.sprintrants.com/?p=193#comment-311817 [...] going to be able to receive and sell the much anticipated iPhone 5. Yesterday we received news that Sprint was the latest carrier to more than likely receive the iPhone 5, now T-Mobile is jumping on [...] [...] going to be able to receive and sell the much anticipated iPhone 5. Yesterday we received news that Sprint was the latest carrier to more than likely receive the iPhone 5, now T-Mobile is jumping on [...]

]]> Comment on December 2008 Rants by mobile broadband-less http://www.sprintrants.com/dec08rants/comment-page-1/#comment-311774 mobile broadband-less Sun, 31 Jul 2011 12:11:05 +0000 http://www.sprintrants.com/december-2008-rants/#comment-311774 Most likely nothing new here... I subscribed to the mobile broadband service in March. Shiny new Sierra Wireless (might as well be making plastic milk jugs with this quality) Overdrive was bought and paid for. Few days later, I receive a used hotspot...scratches, dings and someone's name carved in the battery cover. Called Sprint and "she" laughed. Nicely offered to transfer me to someone who could help and, how appropriate, I was disconnected. After 2 more calls got a commitment someone would call me and determine the method to replace my hotspot. 2...3...4...5 days passed to no avail. By this time I realized the piece of crap did not even work. Nearly every time I turned it on, I received Battery Critical, Shutting Down. Needless to say after 6 months, 12 documented phone calls and 8 email I have yet to get a single response to my problem. Out $360 for monthly "service" which I cannot use, stuck with the $200 early term fee I cannot imagine ever recommending Sprint or Sierra Wireless (who instructed me to pay to have the item shipped to them and pay for a diagnostic test). The beauty at this point...I have filed a formal complaint with the state Attorney General's office and Sprint has failed to respond to their requests for information as well. $200 early term fee is small price to pay to transfer to a real wireless carrier like Verizon...which has worked perfectly. Live and Learn! Most likely nothing new here…
I subscribed to the mobile broadband service in March. Shiny new Sierra Wireless (might as well be making plastic milk jugs with this quality) Overdrive was bought and paid for. Few days later, I receive a used hotspot…scratches, dings and someone’s name carved in the battery cover. Called Sprint and “she” laughed. Nicely offered to transfer me to someone who could help and, how appropriate, I was disconnected. After 2 more calls got a commitment someone would call me and determine the method to replace my hotspot. 2…3…4…5 days passed to no avail. By this time I realized the piece of crap did not even work. Nearly every time I turned it on, I received Battery Critical, Shutting Down. Needless to say after 6 months, 12 documented phone calls and 8 email I have yet to get a single response to my problem. Out $360 for monthly “service” which I cannot use, stuck with the $200 early term fee I cannot imagine ever recommending Sprint or Sierra Wireless (who instructed me to pay to have the item shipped to them and pay for a diagnostic test). The beauty at this point…I have filed a formal complaint with the state Attorney General’s office and Sprint has failed to respond to their requests for information as well. $200 early term fee is small price to pay to transfer to a real wireless carrier like Verizon…which has worked perfectly. Live and Learn!

]]> Comment on 866-463-3017 – Call from Sprint by Betty http://www.sprintrants.com/2006/06/08/866-463-3017-call-from-sprint/comment-page-1/#comment-311608 Betty Tue, 31 May 2011 23:14:09 +0000 http://www.sprintrants.com/2006/06/08/866-463-3017-call-from-sprint/#comment-311608 OK so this is the 4th month they have called me, it is VERY ANNOYING! Every MONTH they call I have told them NOT TO CALL BACK and to remove me from whatever list it is that they have me under X-{ OK so this is the 4th month they have called me, it is VERY ANNOYING! Every MONTH they call I have told them NOT TO CALL BACK and to remove me from whatever list it is that they have me under X-{

]]> Comment on December 2008 Rants by Anonymous http://www.sprintrants.com/dec08rants/comment-page-1/#comment-311585 Anonymous Tue, 24 May 2011 21:55:30 +0000 http://www.sprintrants.com/december-2008-rants/#comment-311585 So I canceled my Sprint account in March, after 10 years of being a customer. I wanted - and got -and iPhone and a sweet Verizon plan through my employer. I called to cancel and I was given to the "account support staff" who tried to talk me out of it. I told her how much I would be paying a month for unlimited calling/text/data and she said, "Well, I would make that deal, too." My contact was to expire in November, but the customer service rep said I'd been a loyal customer, was close to an early upgrade and that if I paid my bill in full for the billing cycle, we'd be square. I asked for sure, I wouldn't owe anything past March 16? No, I can take your last payment over the phone. Well, consider my surprise when I got a bill in the mail 5/24 - forwarded from an address I've not used since 10/2008 - that I owed $80.11 for breaking my service contract and that the bill had been sent to a collection agency. I've never, not once, even missed a payment on any bill I've ever had. I was livid. I called customer care (the bogus word in there is "care"). We went round and round. I said I would have provided a current billing address, had I been asked for a final payment. I was not. Asked to talk to a supervisor, she said I could get on a 24-hour callback list. No fucking way, I said. I am much too busy to deal with that bullshit. Get me someone now. The dude was a complete idiot. He tried to explain to me what a contract was. He was rude. I got so livid, I just paid the bill. Now I'm out flaming Sprint in as many places as I can. Don't use Sprint. It's just that easy. Worst customer service I've run into in a great many years. So I canceled my Sprint account in March, after 10 years of being a customer. I wanted – and got -and iPhone and a sweet Verizon plan through my employer.
I called to cancel and I was given to the “account support staff” who tried to talk me out of it. I told her how much I would be paying a month for unlimited calling/text/data and she said, “Well, I would make that deal, too.” My contact was to expire in November, but the customer service rep said I’d been a loyal customer, was close to an early upgrade and that if I paid my bill in full for the billing cycle, we’d be square. I asked for sure, I wouldn’t owe anything past March 16? No, I can take your last payment over the phone.
Well, consider my surprise when I got a bill in the mail 5/24 – forwarded from an address I’ve not used since 10/2008 – that I owed $80.11 for breaking my service contract and that the bill had been sent to a collection agency.
I’ve never, not once, even missed a payment on any bill I’ve ever had.
I was livid. I called customer care (the bogus word in there is “care”). We went round and round. I said I would have provided a current billing address, had I been asked for a final payment. I was not.
Asked to talk to a supervisor, she said I could get on a 24-hour callback list.
No fucking way, I said. I am much too busy to deal with that bullshit. Get me someone now.
The dude was a complete idiot. He tried to explain to me what a contract was. He was rude.
I got so livid, I just paid the bill.
Now I’m out flaming Sprint in as many places as I can.
Don’t use Sprint. It’s just that easy. Worst customer service I’ve run into in a great many years.

]]> Comment on December 2008 Rants by Over It http://www.sprintrants.com/dec08rants/comment-page-1/#comment-311444 Over It Tue, 10 May 2011 20:43:58 +0000 http://www.sprintrants.com/december-2008-rants/#comment-311444 Omg they switched my plan to add a corporate discount and never told me! Why would I authorize a discount on my account if in the long run it was going to cost me hundreds of dollars. I had the everything plan unlimited. Somehow got switched to the Simply everything plan.... ohhh so close in name right. However it only gave me 450 "anytime minutes". Months go by and I dont realize any changes because I hardly make or receive calls. So this month I have an extradinary amount of calls and think nothing about it since I'm suppose to be on an UNLIMITED plan. Suddenly my phone is turned off (Over my spending limit) So I call Srint and they confirm that IM over my limit. The Bill should be $99 along w all the ridiculous tax charges. However the bill is $382.00 I am switched from my dept to another only to be told that I authorized this change back in feb and theres nothing they can do except give $104 off. Of coarse I dont settle for this and refuse this assistance as I ewill just cancel my contract and go on my marrie way. However I call back thinking I will try one more time. This time I ask to speak to retention of the back. They only offer to deduct $82 from the total amount due. ARE YOU SERIOUS??? So this is the way you treat your customers that have been with you since before the Nextel merge. Ok I will cans=cel my contract.... Well gee Mrs ****** maybe you can speak to the Fraud dept and see if they can help you if you indeed did not authorize the change in the plan if someone else did. ARE YOU ON CRACK? Thats what Ive said the last 3 calls and to the last 14 people that Ive spoke too!!! Omg they switched my plan to add a corporate discount and never told me! Why would I authorize a discount on my account if in the long run it was going to cost me hundreds of dollars.

I had the everything plan unlimited. Somehow got switched to the Simply everything plan…. ohhh so close in name right. However it only gave me 450 “anytime minutes”. Months go by and I dont realize any changes because I hardly make or receive calls. So this month I have an extradinary amount of calls and think nothing about it since I’m suppose to be on an UNLIMITED plan.

Suddenly my phone is turned off (Over my spending limit) So I call Srint and they confirm that IM over my limit. The Bill should be $99 along w all the ridiculous tax charges. However the bill is $382.00

I am switched from my dept to another only to be told that I authorized this change back in feb and theres nothing they can do except give $104 off. Of coarse I dont settle for this and refuse this assistance as I ewill just cancel my contract and go on my marrie way.

However I call back thinking I will try one more time. This time I ask to speak to retention of the back. They only offer to deduct $82 from the total amount due.

ARE YOU SERIOUS???

So this is the way you treat your customers that have been with you since before the Nextel merge.

Ok I will cans=cel my contract…. Well gee Mrs ****** maybe you can speak to the Fraud dept and see if they can help you if you indeed did not authorize the change in the plan if someone else did.

ARE YOU ON CRACK? Thats what Ive said the last 3 calls and to the last 14 people that Ive spoke too!!!

]]> Comment on Sprint Really Does Suck by Robert http://www.sprintrants.com/2006/06/19/sprint-really-does-suck/comment-page-1/#comment-311405 Robert Fri, 29 Apr 2011 14:53:06 +0000 http://www.sprintrants.com/2006/06/19/sprint-really-does-suck/#comment-311405 Coverage sucks, customer service sucks, I want out of my contract!!!!!!!!! I have a blackberry that I paid the insurance on, and I got a "refurbished" phone that I had to replace three times. I hate hate hate hate hate hate hate hate spring. THEY SUCK! Coverage sucks, customer service sucks, I want out of my contract!!!!!!!!! I have a blackberry that I paid the insurance on, and I got a “refurbished” phone that I had to replace three times. I hate hate hate hate hate hate hate hate spring.

THEY SUCK!

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