Sprint, who is known for horrible customer service, both on the phone and in the stores, is cutting 5,000 jobs says a new report from Cnn Money.

The cut comes from Sprint/Nextel realizing “lower margins” says the report. A realization that sent shares of Sprint tumbling 8%.

I can’t see how cutting jobs can result in better customer service, not that that’s what they were saying would happen, but that’s what I’d want. And probably you’d want. Better customer service is what they should focus on and maybe they wouldn’t be the 3rd biggest mobile provider behind AT&T and Verizon.

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Sprint has a new website dedicated to finding out how they did to help their customers out.

Do they really care? Do they have anyone reading this and responding to how they did? It seems like a pretty good tactic to allow people to feel like Sprint is actually doing something with their service. You right they stunk they’ll fix it right? That’s what we’re suppossed to feel right?

Well, not sure, but you can give it a try over at www.sprintcares.com

technorati tags:Sprint, PCS, Nextel, Wireless, Cellphone, Customer, Service

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All you fantasy football junkies can now get your real-time statistics, text alerts with official NFL injury reports and scoring, manage your team while away from your desktop, and many more updates, says Sprints Press Release Department.

Sprint has team with NFL and NFL.com to create NFL Mobile and NFL.com Fantasy Companion which are made for mobile applications and exclusively for Sprint customers. You can customize the mobile companion to your Fantasy Football needs and track all the information that is applicable to you.

Sprint claims that the stats are updated “within two seconds of game action” which makes them the fastest update and delivery of NFL information for fans and fantasy players. Now you and I both know that our Vision wireless internet doesn’t refresh that quickly but Sprint allows you to setup text messages for specific teams or players and receive text messages when the action occurs. Awesome, so there is just another charge for you to deal with, and with  text message prices increasing from 10 cents to 15 cents a message, you could easily get quite a few dollars in overages.

But the idea seems interesting and the fact that Sprint has worked with NFL and NFL.com to create a better system for Fantasy leaguers to get their stats wherever they are is great.

You download NFL Mobile by texting NFL to 7777 or if you have PCS Vision you can get it from Power Vision home and is free to those customers. Hmmmmm…….. Does that mean if you don’t have Sprint PCS Vision you not only have to pay for your dang phone and text messaging but you have to pay for the service to even allow you to recieve these text messages? If someone out there is using this we’d love your feedback on this wonderful service.

technorati tags:Sprint, Vision, NFL, NFL.com, text, messaging, Fantasy, Football

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Sprint announced today it’s new forward looking plan to empower the consumer to do… well, I’m not really sure, but it’s got to be something.

Sprint’s new slogan…

“Sprint. Power Up.”

As catch as “Sprint, Together with Nextel” is, I am always a fan of references to Super Mario. Anytime I can use my phone and power up will be a good day in my book.

Their latest press release stated that “Sprint believes its power should be in the hands of the customer.” Saying thinds like their “holding lightening in a jar,” and “the industry’s most fair and rich calling plans.” Well I’d like a cross service provider comparison to see who really does have the most fair and rich (what the hell does rich mean anyway) calling plans. I’d imagine not Sprint.

Really if you dig through their whole Sprint Press realease you can’t find a damn thing that will be new and improved to empower the sprint customer. It looks like the same Sprint Suckage as before.

We’ll see though.

Sprint Gives Customers the Power

technorati tags:Sprint, Sucks, Customer, Service, Power, Up

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Do you think sprint will be able to do it? Deal with families about their brand new Disney Mobile plans. Well, maybe Disney will realize that Sprint Sucks when it comes to service and just use them for their towers.

You heard it correct Disney Mobile will be launched in the US next year using the Sprint PCS network. Disney is reported to be offering handsets and entertainment content based on Disney’s line of products and entertainment geared at families.

This means that the American Iconic company of Disney will be joining forces with what most people who deal with them call the worst customer service available today. I’m sure back in the early 1800’s it was hard to get realiable or quick service from the traveling horseshoeman, but in this day and age, Sprint takes the case as the worst.

I can only imagine a family getting a great sprint phone for their child only to find out that the wonderful entertainment that was suppossed to keep their children busy and keep them safe and connected doesn’t actually come with any of those features. (Or something to that tune)

Good luck Disney!

technorati tags:Sprint, PCS, Disney, Phones, Nextel, Cellphone

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Sprint Recently released it’s findings from surveys conducted about female cell phone usage. The released the findings to the public which may or may not be conclusive findings about what wireless females really want out of their phones and plans.

How about service, didn’t see that one on there. Must not have had a question about that. Sprint had this to say about you wireless women.

“The findings show that 89 percent of female wireless-phone subscribers say their wireless phone is a time-saver and more than 50 percent make at least half of their calls from their wireless phone”

and…

“The survey findings show that when compared to men, women are more
likely to want their phone within reach 24 hours a day (37 percent to
30 percent). Communicating with family beyond just making phone calls
is certainly one reason: seventy percent of woman indicate they text
message with family members, and 61 percent indicate they take pictures
of their family with a camera phone.”

Although I’m not an expert in the field of wireless usage, might this be a stunt to tell women what they should want??? Anyway, found the results interesting and you can see more about them atSprint

technorati tags:Sprint, Women, Wireless, Survey

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Sprint PCS announced a phone today together with Sanyo that allows parents to have control over their children’s wireless phone usage. Although I am still torn over whether or not children should or need a phone I can see both sides of the coin and this phone may allow those cell phones to be used for what they were intended for, getting in contact with your children.

The phone is a full featured Sprint PCS Vision phone that enables the parent to easily manage whom the child calls and who can call the child. All the parent has to do is input the numbers the child can call and the numbers the child can receive calls from and press a single parent control button.

Parents can also lock Sprint PCS features like vision and others to keep the children from racking up overages and other charges. (Although I’m sure Sprint will find some way to keep those charges racking up.)

This is a great way to keep parents connected with their kids while keeping their phone usage in check.

One problem we can think of that the phone may have is what if the childs parents are calling from a number that isn’t registered and the call is an emergency then we hope the phone has some way that an incoming call can input a password to bypass the parental control. But then again who knows anyones phone number any more.

You can read more about the Parental Control Phone at Sprint and Sanyo Launch Phone with Parental Controls - Smartphone Blast!

technorati tags:Sprint, PCS, Phone, SANYO, SCP-2400, Nextel, Cellphone, wireless

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Will Ferrell, star comedian of the new NASCAR themed movie “Talladega Nights” will be featured in several new Sprint Commercials as reported by Sprint.com’s news release section in Will Ferrell Stars in Sprint Commercials and Exclusive Mobile Video Shorts.

Will Ferrell is by far one of the funniest people in movies right now and although I am a big fan of Will, I am not a big fan of Sprint so I am a bit at a crossroads with liking this announcement. However, I did really like the commercial about the theft protection where the two guys were in the locker room and the one dude chucked his cell phone at the other guy. Pretty funny stuff.

So I guess I am partial to some of their commercials, although any commercials discussing their customer support require me to turn the channel immediately.

Sprint said they would be releasing the commercials soon so I’ll make sure to youtube them and post them here as soon as they arrive.

Just like sprint to suck in their customer support and then get some big movie star funny guy to try and bring in more customers. Spend some of that money you are no doubt spending on stars and spend it on giving back to the customers you already have. I don’t know how many times I can say that here.

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In a recent interview with Forbes Magazine, Sprint’s CEO Gary Forsee, explained where he feels he is taking Sprints Wireless Content, such as mobile web pages and mobile web content. Forbes Magazine asks:

“How do multimedia and wireless content fit into Sprint’s future? “

To which Forsee replies:

“Data services, meaning content, can provide a great experience if you can find the right applications that consumers can adopt and take advantage of. I think the breakthrough comes when that content on the device is very usable and very accessible. If you have to go through ten clicks to get to your favorite application, that’s not going to be as convenient or usable. So we’re spending a lot of time and attention on the usability of the applications.”

Great! Haven’t you had online content for over 5 years now with PCS Vision? Don’t you think it’s about time to come up some plan to make the darn thing faster and more user friendly. For those of you who have used Sprint’s mobile online anything you know what I’m talking about, navigation is hard, typing in an address is the most non-user-friendly thing I’ve ever done related to technology, and having a page load takes years of time, and the battery dies before one even gets close.

I’m putting in a vote for them to spend a little time with the designers of Apple’s iPod and come up with a way to make mobile web navigation as easy and intuitive as possible. That’s how Forsee will win the wireless battle and takeover the wireless airwaves.

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Sprint PCS is planning to deal with it’s contract breaches the only way a company that can’t deal with customer issues knows how, they’re going to take the easy way out and just buy them out. Sprint CEO Gary Forsee announced at the same time they were announcing UbiquiTel caved and sold to Sprint for $1 billion, that Sprint would continue on it’s path to “save” shareholders undue contract breach charges by buying out the remaining 4 companies of which contracts were breached.

What does this mean for Shareholders? Probably that their money will go to building one of the largest cell phone companies in the world.

What does this mean for Customers? More expansion, more customers, more crappy customer service.

Sprint can’t manage the huge customer base it has right now yet they seem to be spending more and more money on more customers not on dealing with those customers. Will this add to sprints suckage or will they be able to switch their efforts towards Sprint Customers once this buying madness is done.

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