August 2007 Rants
How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?
rant: a loud bombastic declamation expressed with strong emotion
Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.
I just spent over an hour on the phone (land line thank you) with a sprint representative. I asked 5 different times to speak with a supervisor because the woman I spoke with did not speak english well enough for me to understand her. Turns out that I was speaking to someone in Manilla ( I asked, they told me). Her supervisor did not speak english well enough for me to understand her either. It didn’t matter anyway because they were never going to help me. I made a payment online for my sprint long distance and they credited an old sprint account of mine and refused to transfer the money from one account to the other. They claimed that they couldn’t do it. That’s not entirely true, the first woman said she could but needed my bank account information. Nice try. Interestingly enough, when I would not give my bank information suddenly their system was not set up to do the transfer. What kind of a joke is sprint customer service! If I had been on my cell phone I would have been furious! Over an hour to try and correct their mistake and they couldn’t do it ( or wouldn’t or don’t know how they seemed pretty stupid like maybe the only english they really understand is “m’am can I put you on hold for just one minute?” and “I’m sorry m’am” I think that’s all the english they really know) do they do that just to eat up your cell phone minutes? I think that the most shocking thing to me is that when I hung up I googled “sprint sucks” and found over a million options. Sprint really does suck!
Comment by Cari — August 2, 2007 @ 7:23 amI’m a Firefighter and I recently learned that Sprint offers a discount to Fire and Rescue personnel. Great, money off my bill in appreciation for what I do. Not bad, right? Wrong. They also extended my contract by 2 years without even informing me they were going to do this and refused to undo the changes when I called back. It doesn’t even matter that I might keep this phone for 2 more years, what matters is that they did this without informing me and now refuse to undo it, saying I verbally agreed to the contract change when they know damn well I didn’t. I spoke with a manager who was just plain rude and when I asked her if this was her idea of customer service she replied “if you don’t like it, leave. We’ll be more than happy to take your $200 ETF.”
Comment by Anonymous — August 3, 2007 @ 8:35 pmThere are no words in the dictionary that describes Sprint’s pathetic poor excuse of a customer service department. Maybe there are a few people that complain that are just whiners, but most of these rants seem to run true to my experience.
Why they call it Customer Service is anyone’s guess, because their standard is so low, it can’t be even categoriezied as anything to do with service. Management obviously could care less.
But why should you expect anything else from a crappy company that doesn’t even have decent coverage around their corporate campus in Kansas City.
Comment by Anonymous — August 5, 2007 @ 5:43 pmIt all started when i lost my cell phone. I had an old phone so I thought I would at least use it as a temporary phone until my next upgrade came. So, I went to the sprint store to do it. Before i had done anything I asked the dumb girl if I could still upgrade on august 1st and she said sure, no prob. So I trusted her and she did what she had to do. When I came to my house the 1 key wasnt working unless you pressed it hard. I thought no big deal its only temporary. From then on the phone got worse and worse up until the point no buttons work at all. Also the external display would work when you closed the flip. So I had a useless phone. It’s the day before my upgrade and i check my upgrade status online and it said i had used my upgrade and the dates of my new ones. I thought it was a mistake and when on next day to upgrade. Turns out the girl from before had used my upgrade to get me the line on the old phone I was using. So, the girl that was working told me that girl doesn’t work here no more and that she can’t do nothing. She gives me a number to call and i call it when i get home. A man picks up and after we talk for a while he says he will get my upgrade back after four hours so I thank him and hang up. I check online after four hours and it turns out he did nothing and everything is same as it was when i had called. So next morning I call again and a lady picks up after a little talk she says she can do nothing and she gives me a number to a different deparment. So from that on I keep going to different department because Ihear the same anwser everytime. After spend about 2 hours on the phone i hang up and go out for the day. I still have some more complaining to do but I think it’s weird that I lose my 150 dollars upgrde over something as an employee messin up and no can do anything. i was considering switching but i dont want to pay the 150 which i think is also something stupid. if no one can do nothing then why do they call it customer service.
Comment by Matt — August 5, 2007 @ 7:43 pmI have had nothing but lies and problems since i started service with sprint(Which has only been 6 months). I thought i was the only one but i have a friend who works for “Sprint Customer Care”, which is really “T.A.G. The Answer Group” a call center out in Margate, FL. She told me that sprint/nextel has the worst customer service, technical support, ect… She said to only believe 10% of what they tell you. Plus, watch your bill, they love to sneek surprises on there. Theres so much more i could say but there not worth my time….
Comment by Anonymous — August 6, 2007 @ 11:15 amMy Sprint phone used to roam…in my own home.
Comment by Mim — August 7, 2007 @ 4:04 amIs there no end to the problems with Sprint?! My phone keeps turning off by itself, and I can’t get service all along Hwy. 70 from Columbia to St. Louis. Take the phone into the store, wait, wait, wait, the tech people will fix it. I come back the next day. “All fixed!” they say. Get home to notice the service tags mentions nothing about the phone turning off by itself. Two weeks later, still turning off by itself…Go back into the store — there are 10 people in front of me, stacked up like planes at La Guardia. There are 2 people working at Sprint — 2! It’s 5 p.m. on a Tuesday, and there are 2 people at Sprint…taking their time because what the fuck do they care about our time?
I leave, furious. The lady walking out in front of me is carrying a phone for which she bought a warranty; tech support claims to have fixed it, but it still doesn’t work — what’s the point of a warranty? She waited an hour for that bullshit.
I call *2, this time about charges appearing on my bill for services I never ordered. I waited 15 minutes — twice. Hung up in disgust. Got home, I have waited on hold for 35 minutes, and still nothing. Are they fucking kidding me???????????
Comment by Anonymous — August 7, 2007 @ 2:11 pmI actually work for Sprint. You know what the worst part is? The retarded customers who don’t know their ass from a hole in the ground. I hope your cell phone explodes while you’re talking on it. xoxox
Comment by I hate you — August 7, 2007 @ 4:59 pmJust for you guys, I started a new blog. If you’re interested in seeing the other side of the fence, or even just sending me hateful messages : http://www.dontaskmeever.wordpress.com
Comment by I hate you — August 7, 2007 @ 5:58 pmThe only way to describe it is to break it down into bits and pieces.
1. I enter into a contract with Sprint
Comment by Anonymous — August 11, 2007 @ 8:06 am2. I pay my bills on time
3. Something goes wrong.
4. My daughter’s phone stops working
5. Aprox 5-10 calls to Sprint each one lasting at least an hour while my battery dies each time.
6. During these calls they shuffle me from one department to another promising to replace the phone. Finally they tell me to go to a repair center.
7. I visit two repair centers, both which tell me it aint happening.
8. More calls to Sprint. End result is that they tell me to send in the phone and they will replace it.
(Subplot: Sprint has now sent me a connection card which I didn’t order. stay tuned for details on that)
9. Sometime later we get a return kit, and send the phone in. Sprint was supposed to refund us so we wait. Finally weeks later we call.
10. After a half hour on hold, Sprint says they DON’T have the phone and NEVER received it.
11. I tell them they are lying. I argue with a person of whose language I don’t speak, trying to get them to put a supervisor on. He tellsl me they’re too busy and that they never received this phone I’d sent in a month ago.
12. I continue to hold my position and plug my phone in since the battery is going. Finally the “supervisor” gets on and I overhear her cupping the receiver and say “You’re NOT welcome” to the guy who handed her the phone.”
13. “Supervisor” tells me that I should call UPS.
14. I locate the tracking number since Sprint said they didn’t have it, and track it on line. Sure enough it had been received and signed for well over a month ago.
15. I call back Sprint and they put me on hold another good 45 minutes. I tell them if they aren’t going to refund me for the phone than to send the phone back. Finally someone acknowledges that they do indeed have it and will refund me part of the payment I made.
16. Enter connection card. After a month of calling they send me a return kit.
17. I return the card.
18. I notice a huge bill on my account one week after paying my usual bill.
19. I call and ask about the bill and they tell me I have to pay it or they’ll interrupt my service.
20. After aproximately an hour and a half on the phone with Sprint I come to the realization that they have been charging me for another line and the connection card services. And when I sent it back they charged me an additional $200 for a cancellation fee. Keep in mind that I NEVER ordered this card.
21. Whoever I spoke with was very nonchalante about the fact that they were charging me for this service I didn’t order and there was never an apology, though I am a “valued customer.”
22. If I had never saw the charges on line they wouldn’t have found it and insisted I just pay it. Now they have removed most of the charges and what is left nobody there can account for. They have no idea what they are doing.
23. I have found that qualifications for a supervisory position consist of being able to speak English. That’s it.
24. End result. I am out a phone and Sprint continues to charge me for the services.
25. Worst of all there is no recourse, or getting back the countless hours spent on the phone with these idiots.
embark/sprint has got to be the worst place ever at picking the people who work for them …..i,m not to sure many do.. you sure cant find them on the other end of the phone .where they are supose to be .. i,ve tried for almost 3 months to send back a phone i dont wont dont like and dont need ..but the guy who called telling of the wonderfull thing sprint was doing for people who have had there survise for along time..5 years a exrta pnone line ….i am single no kids no husband no boyfrind…..i work all day all week i do not need a exta line …nore do i wont topay $50.49 for a phone that is not even on the buy back list ….but i got it .. and where is the ones who email the return lable ????well as soon as i find one ill let you know. its been months and i have yet to speek to one …….have any of you?? i,d just like to come cross the guy who sent me the oldest phone sprint had in there env.. the world would nice
Comment by Anonymous — August 13, 2007 @ 1:15 pmI went to the Sprint website on July 13th 2007 and ordered a Sprint Mogul like another poster above. It is now August 15 2007 and I still have not received the phone or a refund. I started making calls after one week had gone by. In the first call to web sales support I was told that the phone would be shipped within 2-4 days, fine. Another week went by, so I called again. This time there was some irritating message playing while waiting in the queue. Something along the lines of “We are experiencing extremely high call volume….. if there is a problem with your order you will be pro actively contacted by Sprint “, over and over again, for an hour!!! I finally get connected to someone and they have no idea why my order has not left yet, completely useless conversation. I wait another week, still nothing, I start calling all the time. I was told that I could not cancel my order several times and that I would just have to wait to receive it. I have never been offered any explanation as to why they have not shipped the thing. I finally got one person to agree to cancel the order, and I have still not received the refund I was promised. Now when I try to call the order support line it says the number is disconnected. This is completely insane, I don’t even have a phone yet and I’m already getting fu@#$d by Sprint.
ORDER TRACKING NUMBER ai-afcc-115634353
Comment by Anonymous — August 15, 2007 @ 6:52 amOrder Placed July 13th 2007 on the Website
In a nutshell, I have three phones that I purchased from Sprint Customer Service, two in January of this year and one in August of last year. Three phones that don’t work! Two have antena’s that have fallen off, one cuts out phones and all the calls roam, one’s screen doesn’t work.. So, I have been arguing with Sprint for over a month now…
Here are my stats:I have called 13 times in the past month.
Waited on average 21 to 37 minutes before the FIRST (1) CS rep responded.
Talked to an average of 15 people per conversation.
Been on the phone for over 3 hours each time.
Been cut off on an average of 6 times in the 3 hours…..and had to call back each time.
Requested to speak with and ENGLISH speaking CS Reps 2 times per call. One refused to transfer my call so I had to hang up and call back!!!
And have been promised free phones THREE (3) times and have NOT received the phones.
This morning, they are telling me that another CS Rep has taken over my account and is reviewing it because the one who previously handled my account didn’t have the authorization to send me the three replacement phones…
And, one thing that really ticks me off is that I carry insurance on the phones, pay 4.95 per month for it and they want me to pay $50.00 per phone NON-refundable fee to send me a replacement phone? A phone that they will not guarantee it even being new? What a rip off that is???? They never told me anything about a 50.00 NON-REFUNDABLE fee… So, what is insurance for if you have to pay a fee????
Their CS sucks and borders on harassment! I finally had to tell them to e-mail me directly and that I would not accept any phone calls because of the verbal harassment.
Luckily, I have all my e-mail correspondence that I am forwarding onto the State Attorney General’s office and the FCC.
Sprint needs to wake up and realize that it will cost them a lot LESS in the long run to keep a customer happy than to tick them off…
Funniest thing of all, their e-mails are all signed:
“Where our customers come first!”
Seems like they need a new moto!!!!
Shame on you Sprint….
Comment by HuntrsWyf — August 22, 2007 @ 7:05 amI was with sprint and when i first got their phone i was told about Hidden
Comment by Debby — August 26, 2007 @ 12:07 pmFEEs, I called them and said if i seen them i would not keep their service
Much like those liars there were alot of hidden fees and i wanted out
the contract and so the cycle began , Sprint wants Double in Dollars
and could careless about you or me .
I would like to get to gether with everyones complaints and file it
with the Governor if there enoungh complaints something can be done
We need to stand together , Sprint can get away with they want but
you can get what you want to , I feel for all of you and would like to help
contact me at friskies2c@aol.com
So I get a bill, bank mails the check on 8/2. Sprint does not cash it until 8/28 which allows them the opportunity to interrupt service to the phone. I try to call customer service but the message says phone is off because of a Negative $39 balance which translates to a $39 credit on the account.
I go to the store, kid calls customer service and says all is good. I don’t even make it to my car before I find out he lied and the phone is still off. Back into store. Now he takes me to the manager phone and puts me on the phone with tech support. 40 minutes later they say the phone is too old and that I have to get a new one. I know this is bullshit because the phone works fine when I call and get the message that it is not in service, but I say fine, put me on the phone with someone who can do that but that I’m not signing a new 2 year agreement. After 20 minutes on hold I find out he transferred me to the cancellation department! I ask to speak to the president and am told he does not take customer calls.
I’ve filed a complaint with the BBB and will be protesting with large signs outside the store. Sprint does indeed suck.
Comment by Anonymous — August 29, 2007 @ 9:42 am