For the past several months i have been fighting sprint because they started charging me for text messages over 250 on my phone line, and were counting all pcs to pcs numbers against my minutes. Since I hate using a cell phone at all, i never ran over the 500 minute mark until a recently moved my business and was without any land lines for a couple of weeks. Since I never use the phone, untill this past months bill it never came up.

repeated calls resulted in my asking to speak to a supervisor, and then getting hung up on by the representative. Repeatedly i was told the same thing, that i dont have the pcs to pcs free calling, and dont have unlimited texting. Finally, a woman in indonesia said that she pulled my original contract and it showed exactly what i had been saying, and the she was putting a tech report out to review all my billing to correct these errors.

Every american tech rep was an obnoxious, arrogant punk.

Now my son’s phone broke (i think a design flaw caused the charging pin to break loose from the motherboard) and the store would not replace the phone except if I used the bullshit mail order insurance. lets see, a 150 phone, 6 per month on insurance, 50 deductable, and who is losing money?

I have really had my fill of sprint, the only thing they understand about a contract is that the customer has to pay, the other part of the contract — the part that requires them to perform the terms they agreed to– they could give a shit about.

I will be polite and dispense some much needed knowledge concerning Sprint and their jacked up policies.

Here we go…

I currently work FOR a call center that has a current Sprint contract. We handle tech support calls as well as billing. The call center that I work for is a multi-million dollar leader in the telecommunications industry. They pay a decent wage (considering we sit on our asses) and the benefits are not bad. Whenever I am asked where I work, however, I say the company name and not Sprint.

Let me tell you why….

It is not a secret that the only reason Sprint bought Nextel was for the customer service ratings. At the time of the initial merger, Sprint was the lowest in customer service scores. Nextel was the highest. Simply purchasing a company with better ratings doesn’t fix the problem, though and I truly wish the jackasses in the big offices realized this.

Sprint is a very dishonest company and I am not afraid to admit such. On average, about 3 calls a day are from jerks just wanting to be “hooked up.” The other 40-60 calls a day I take are from decent people being screwed over that don’t understand why.

Here is my advice.

Know your rights. You have the right at any point to politely ask for a supervisor. I do know that there are shady characters and if you get treated dishonestly, the easiest way to reach a resolution is to be calm about it. Now, I know that technically this is very hard to do when Sprint has screwed you over for no reason at all, but for some reason a majority of customers that scream and get more upset, just make it harder on themselves. NOW READ THIS CAREFULLY BEFORE YOU GET UPSET. I DON’T WORK FOR SPRINT AND I AM JUST TRYING TO HELP. I AM ON YOUR SIDE!

When you call Sprint, you get routed to the most available area. There are literally hundreds of agents in several thousand locations that assist you. We are not all indecent people. Most technical support sites are located in the U.S. The billing calls most frequently get routed to India. If you have a billing issue and don’t want to get frustrated by the language barrier, choose tech for the option. We don’t mind answering any question you have.

I, for example, am more than willing to help out. And for the record, the language barrier goes two ways. If you get upset some binder reading Indian is trying to understand you, please note that those same “agents” become “customers” that get upset that I cannot understand THEM.

Follow procedure. It doesn’t have to mean that you like having to repeat your number, name and password, but if that is what it takes to complete a transfer to a different department more quickly, please understand. I KNOW you just told someone else, but YOU have to now tell ME. Please realize if Sprint would only listen to the wonderful feedback the good employees have on how to improve the call flow experience, we would all win.

I feel for the customers for the wrongness they incur on a daily basis and only wish I could have a direct line, as I appreciate the ability to help someone out.

And once and for all…the correct way to get a PRL update:

From your device call *2 talk
Press 1 for english
Set your device down

When your PRL update is completed, the call will get routed to customer care. Hang up at this point.

Realize PRL updates done this way are doing through automatically, however there is a voice automated system connected to it, so if you are talking or there is background noise, the update will not be completed correctly. And you only need to get this done about 2 times a year.

Best of luck for you customers. I continue to root for you everyday, every call.

well i just dont assist american persons but once they get the wrong number ..some are too rude .. i mean i know 2 idioms i think its fair to respect that not calling us indians just because u guys dont understand first yr cellphone service ..good night and please stop talkiing like u were eating french fries …or something please talk more clarly i know u dont have the fault that sprint is too cheap to pay an expensive service but ,,if u wanna get things done please calm down before u dial star 2..i mean u people are older than i ….

2 indian idiot representatives?..
ladyyyy ? if u speak english please press 1!!
if u speak spanish please press 2!!
its easy!!

if you can understand broken english from an indian outsourcing call center who won’t really answer any of your questions but will be rediculously polite press 3!!

if you want to get reprimanded for your questions by some southerner from the the states press 4!!

if you reall believe calling *2 will help you in anyway, I have a bridge to sell you and you should call my personal number to get my bank information at 1-800-3825-968!!

it’s now that easy…

You obviously don’t like what you do or you wouldn’t come on here and bitch about it, but on the other hand it gives us more Sprint PCS stuff to talk about.

dear sprint cust

1 why dont i go to college? uhm …guess what?!
i actually doo…

2 indian idiot representatives?..
ladyyyy … if u speak english please press 1!!
if u speak spanish please press 2!!
its easy!!

another job?
well..
i love helping people
and i like this one

SO FAR NONE OF YOU HAVE!!!

I don’t mean to be rude when I say that but you really haven’t given us any reason to begin liking you. Maybe those that leave rants and say they are sprint reps are really just people with nothing to do writing about sprint.

However, it has been my experience that people who do such things, (leave bogus comments on blogs or forums) do so only to promote their site or spam. Those posting here have left thought out responses which leads me to believe they are legit.

With that said those sprint customer service representatives leaving their remarks should really think about starting their own rant page, called

WHY-DON’T-I-GO-TO-COLLEGE-OR-GET-SOME-MOTIVATION-TO-FIND
-A-JOB-WHICH-DOESN’T-ENTAIL-ME-TO-USE-MY-LACK-OF-PERSONAL-
SKILLS-OR-BRAIN-POWER-TO-DO-ANYTHING-WITH-MY-LIFE.COM

I don’t know how many times I can say this but it is your job to service customers and know your product. It has been my experience that when I call a sprint customer service representative they are located in india or the south and reading from a manual. It’s pretty easy to pick out. That’s ok, I guess, those jobs are high turnover rate jobs.

But….

When you show up to a store where the representatives should be trained to handle not only customer but their phones as well and you get rude people, rude idiots who don’t know what’s going on with any sprint phone, then WE as SPRINT CUSTOMERS have a right to hate Sprint.

Your customer service SUCKS face it. Therefore Sprint Sucks. It’s that simple.

Read some of my other rants, blog entries, about rants, and find out why sprint customer service sucks. It just does. No one knows anything nor do they know what anyone else has said. So if you’re not going to leave constuctive things to say then…

PISS OFF!!!!!!!!!

1. What would you say if customer service rep ask for your name?

A) Oh, my name is …….

B) Who am i speaking with? aaam…. hmm…. what?
Ok who am i speaking with? Oh! ok 917-632-9545
No Sr!! what’s your name.. oh i was calling because.. blah blah bla

C) REP: Thank you for call (Super interruption)–
CUST: AAAGHRRR BLAH BLAH BLAH PLAN, BLAH! BLAH! INTERNET!!!

2. What would you do if you want to know your balance and actual minutes of use?

A) Dial *4 or *5 directly from my phone bcs takes me less than 3 minutes and it’s free..

B) Call to Customer Service, choose my best option on the ivr answerin machine from *2 wait on the line…

C) Go to the farest store, wait until reps (resolving real problems) are able to assist me..

3. What would you answer if we say $10.00 Adjustment?

A) Oh thank you, i think that this adjustment will remove my additional charges…

B) Why are you charging $10.00 dollars more to my account!

C) You always stole my money, whats your name, i will make you go to jail, f&ck you!!!

A+A
Wow you are a normal person thanks god

B+B
I guess we can handle a regular conversation and help you

C+C
You got to understand that a cellphone is not a calculator, please give your phone to someone else and start to send msgs with smoke signals.

its a quiz —

i bet most of u are c?s