19 Rants »

19 Rants this month

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1. I work for Sprint, together with NEXTEL, as a customer service representative, and let me tell you~at least 80% of you people never pay your bills on time, and that is why you have a spending limit on your account!! You wonder why your service gets shut off, and yell and complain at us and want us to give you extension…if I were to call the bank that I got my car loan from and ask for an extension, they would tell me where to go and what to do. We are ONLY supposed to give those extensions if there is a misapplied/unapplied payment on the account!! And you people who threaten to cancel your service, and want EVERYTHING for nothing, PLEASE cancel your service, we’re sick of paying YOU to keep it!! Now, don’t get me wrong, there *are* a few customers that are truly nice and don’t call back EVERY DAY trying to swindle something out of the next representative. But those of you who are “ranting” about Sprint are either people who don’t pay your bills on time and wonder why service is cut off, or just feel like you have to bitch and complain about all that is under the sun.

   Comment by Anonymous — August 6, 2006 @ 2:34 am

2. Received quoted text below via. email. Personal info and unrelated text removed. I just got off the phone with this woman, and there is absolutely no chance in the world that she said what Sprint says she said. I couldn’t even get her to say it on the phone, all she would say is “the ‘F’ word”, she wouldn’t even spell it to me.

   Like she says in the email: Sprint, this is just not right!

   Maybe it’s best not to mention sprintusers.com (as I’ve suggested to others) when you talk to Sprint with a A920 403/1012 issue – This woman’s service was canceled and Sprint wants two hundred bucks for early contract terminiation. She did not cancel her account, Sprint Vision Advanced Technical Support did, they lied in her account notes that she told them to go F**k themselves, and now she has no service at all.

   Multiple calls to customer service since, and Sprint is refusing restore even the voice portion of this veteran customer’s service.

   From the email:

   Help I was having the same connect problem. I called the number you gave, bot when I said the problem was described on sprintusers.com I got hungup on.

   My phone stopped working for voice and regular customer service says I called and canceled my accout, that will be $200 please. The vision technical support canceled it and put in the notes that i told them to go “F” themselves. I have called thre times and SPrint will not turn my phone back on.

   Since about 2001 I have had the account. I am never late paying for it except when they applied my payment to someone else their fault not mine.

   I swear as soon as I said sprintusers, that was all it took for them to hang up and cancel my account. Sprint this is just not right.

   Comment by mustBme — August 6, 2006 @ 2:54 pm

3. Well Mr, Mrs, or Miss Sprint customer service representative, I don’t think I’m in the wrong. I automatically pay my bill every month, and I don’t like to complain about everything. I find it useless and energy can be better spent elsewhere.

   Let me be blatant, the reason for starting sprintrants.com was to complain about customer service representatives LIKE YOU. YOUR job is to deal with idiots that call in and try and “swindle something out of the next representative” on a daily basis. It’s what you get PAYED FOR.

   Sure there are idiots that shouldn’t have a phone and can’t pay there bills. Those are the people your credit checks are suppossed to eliminate.

   However, just because those people are idiots DOESN’T mean you should be rude to people who call with legitamate beefs.

   The thing that finally triggered me starting sprintrants.com was the fact that I had a phone that didn’t work. It was 2 years old and I hadn’t missed a bill payment in those 2 years, in fact, I haven’t missed one in 3 years, possibly 4. All I wanted was a discount on a cheap phone you guys have little kids in China assembling, the same discount you so graciously give to new signups and I was told no.

   That’s is when I “tried to swindle something out of the next representative,” by calling later that night. (Have you ever been to a sprint store, 80% of the people that work there are idiots and probably think they’re working at McDonald’s). The person on the phone then said to me, don’t worry about it, your phone is over 2 years old, you are guaranteed a new phone since it is a defect with the phone. And this wasn’t one of those wonderful can’t speak english reading from a looseleaf binder Indian Idiot representatives that Sprint has outsourced to save money by using. This was some guy in America.

   I then asked several times if he was positive and if he could make a note in my account to that affect so that when I went into the store like he asked the sprint representative would know what I was talking about. He said sure and I asked again. He was nice about it and I asked again. I thought three times is good enough and I would believe him.

   The next day I went into the store and the Lady, this Sprint PCS Specialist, had the balls to tell me I had no idea what I was talking about and that there was no possible way I was talking to a Sprint representative on the phone. I then calmly said to her that if you look on my account there should be a marking. No marking and no note of that guy saying it to me. He just put down that we talked about phone service.

   That Lying SOB, and now the lady was calling me a lyer and walked away from me.

   Her managers excuse, She was having a bad day. Well SHE should have been FIRED for SUCKING at HER job as a SPRINT REPRESENTATIVE.

   The story goes on and on but the basic gist is that Sprint Customer Service Sucks and none of YOU are on the same page and if sprint customers want to voice they’re opinion so that no other consumers have to deal with the WORST CUSTOMER SERVICE IN THE WORLD, then we can.

   I welcome Sprint customer service representatives to leave their opion but if they’re going say such stupid things as “we’re sick of paying YOU to keep [you're phone]” then leave this board alone.

   Comment by Erik — August 7, 2006 @ 6:10 pm

4. I am also a Sprint Customer service representative. I posted previously to this..
   The problem is, I believe at least, is that these customer service call centres, usually pay barely enough to sustain the workers. There isn’t much loyalty to the company that they work for and sadly enough, leads to them not doing their job and not caring. Most of these workers are rarely at a centre for more than 3-6 months. I don’t really like the job myself, however, I still do what i can for customers given what I have to work with. It’s not easy working for a company that sucks and trying to piece together stupid garbage previous reps have done. I mean, the reason why Sprint keeps losing customers is because it’s left hand doesn’t know what its right hand is doing. Not to mention the stupid policy, such as having to renew contract with a plan change, and now recently the addition of renewing contracts to add Nights starting at 7. I did not know that until tonight and it pissed me off to tell the customer that. There’s also changes coming to certain plans and add-ons too. I’m not going to mention them, but most of ‘em suck.
   As for the previous rep who posted, part of what he says is right, but completely blown out of proportion. I don’t think that most people are trying to swindle money out of Sprint. And to say that “We’re sick of paying you to keep it”.. We’re not completely doing that, and without the customers paying in, we’re out of jobs.
   But alas, I digress.. Hopefully if you call in, you’ll get me. I’ll fix all your shit up if I can.

   Comment by Anonymous — August 7, 2006 @ 9:18 pm

5. Over a two month period I called Sprint daily, if not 2-3 times a day. Everyone I spoke to, with one exception, was full of shit. It didn’t matter if it was Customer Service, Billing, Retention, Vision Support, Vision Advanced Technical Support, etc., all I got were lies, just enough to get me off the phone and they move on to their next victim.

   I was calling with one single issue, which was finally resolved by swapping a Samsung A920 for an LG Fusic, after trying 3 other A920’s, demo A920’s, store A920’s, all of which exhibited exactly the same problem.

   It took many days worth of my time over the 2 months. Every single email “Contact Us” was ignored or returned with a canned response.

   I’ve had better luck with a PREPAID phone/account I keep active for my son to use, better customer service, better support, better phone.

   Now, after getting another phone, which works, a week after the fact, I start getting calls from Sprint about the last phone, wanting me to take a survey to see if I was satisfied with the level of service I received. All I say is “F**k Sprint!” and hang up.

   Another month or so and won’t need the Sprint phone for data in a couple areas Verizon doesn’t cover. Then I’ll “move” somewhere there is no Sprint coverage, get out of the contract, then run over the two Sprint phones with track-loader.

   Worst experience with any company, any where, at any time in my life.

   A company, like Sprint, with stuff laying around all over the place (remote cell sites) unattended, shouldn’t be so quick to piss off customers. Remote monitoring and site alarms only go just so far with respect to what they are entrusted to secure. – Just my opinion

   Comment by mustbme — August 11, 2006 @ 2:50 pm

6. Hi, im a Sprint Rep, i just think that most of the time, the customers want to get free phones, they never pay on time, the last phone they had was an offer of $150.00 credit, 2 months ago, now the phone is “broken” the phone was accidentaly dropped to the toilet on a friday nigth party, so let me think about that, Do you want a free phone? Do you really think that you can have a free phone!!! oh my god….and then you complain about a 2 year agreement, but you want free phone, ok phone is $347.00, well just shut up we will give you free equipment, now you are complaining about activation fee!!!!!! i mean, if you want i can set up an unlimited plan $5.00 without agreement and a free phone, anyway you never pay, but just because we love you (not your money) we will give you all free what the f&ck is the people thinking, being a rep is so cool, people is crazy, im 19 years old, and i need to talk with 30-40 year old custs disputing stupid charges like internet or international plan, because “they didnt knew they had that service” OMG YOU ADDED THAT SERVICE SINCE 2005!!! wow, there is something called invoice in wich you can check out all the services that you have!! ok f&ck off thank you for calling Sprint and have a great day bye

   Comment by Anonymous — August 12, 2006 @ 10:53 am

7. hello! im a spanish sprint rep, and all the time we have custmers that have had reach their spending limit and calld ask why we have suspendd his phone, and then ask why? why? why? and then we when explain that there are charges for additional usage (because for customers doesnt exist additional usage) of 10000 minutes, they say that they doesnt use their phones, well gues what?? sprint send u a bill everymonth!!!! where u can see all the numbers u dialed and all the usage of your phonee, realy!!
   i have been sprint rep for a year and i realy love my job some of the customer are so nice but some other they just dont know how to use their phones in a smart way..
   oh my god u have 1000 minutes for 59.99 dls unlimited night and weekends begining 7 pm sprint to sprint, and u havee additional minutes…wtf!! how many time u have spend on your phone!! an entired month or what?!! if u do, please chose a higher plan!!! and theen u call complaining about your phone that it doesnt work, come on!! u spend all the day in your phone of course it doesnt work after a few month phones are not forever u know…

   u havee 300 text messages for 5 dolars!!
   1000 for 8!!
   u have a lots of plans to save money!!
   now puertorican people … u DONT have to shout everytime u call i will be glad to help u but i need to understand what are u saying!

   customer service is not bad at all you just have to be calm and clear about your issue! so we can take care about you, i love some customers i realy do!

   but that ones who call saying “yesss i download 20 ringers, but i havent used internet” Gooood!!! peopleee!! you can call us first, before use 5000 kb that u wants us to give credit for !!!

   anyway…
   pleaseee!! customers!! read your bills.. it wont u kill u!!!
   iif there isnt anything else that i can help u with..
   have a nice day and thnx for calling sprint =)
   babye

   Comment by Anonymous — August 13, 2006 @ 2:37 pm

8. hell ..o !
   well i just want to thank u about this page all my frustrations will come out here ! =) so be prepared !
   first im gonna give u tips for better plan
   please please …
   take advantage of.. pcs to pcs.and also yr night and weekend begining at ::::7 or 9..

   when dropd calls will come to yr service the first thing u would do is
   A) call custmrs service and yell yel yell and said this is crap
   B)dial *2 to recover all minutes and get credit for 50 cent (yes like the rapper)for each minute and then call custmer service so they can take care about it ..
   c) tell everyone that sprint succk and post it on yr secret blog,myspace,fotolog,buzznet also sprint rants without calling sprint ..

   if u had overage(additional) minutes u would:
   a) call sprint and say: i havent calld anyone and i keep my phone on a save box on the mountains also the mountain is watched by big foot.and argue that sprint have acces on yr account every minute even that sprint has 12873672672623 accounts yrs is the one that has been fool
   B) call sprint and ask about the bucket of 100 minutes for 5 dlls after u checkd yr minutes of use in star 4, and yes why not ask for better plan if yr needs just dont fit in this one, i mean its not like its gonna hurt u puting 200 more minutes.for what 10 dlls?
   C) call all upset saying that sprint wants to get rich with u when your spending limit is 125 dlls !

   what would u do if a hispanic rep answer the phone..
   A) u will humilliate him/her and then ask for an american supervisor not rep supervisor ! when they were the ones that spoke in yr laguage and offer their help. and refuse everything that comes from a “spanish rep” just because u dont know how to choose in the ivr ! english cust service.
   B) may i speak with somebody who speaks english .please??
   c) just hung up bcause u think its not the time to learn anyother language

   if your bill is too high u will:
   A) the first thing that corssed yr mind : (IDEA) customer service yes !! THATS it ! im gonna yeld until they just cant deal with me and my melodic voice on the speakerphone ..i mean thats the way my aunt get her last credit..
   B) i will check my bill and if i thing theres anything wrong with it . i callcustmer service to ask about the “WRONG CHARGES” .
   c) send text messages and emails (without a vision internet pack) to anyone saying that spritn sucks and please check the full story on yr blog buzznet whtvr …

   and u are here is cause yr brightness so the last one is..

   yr monthly recurring charges are?
   A) what the fuck are monthy recurring charges?? and what this have to do with sprint
   B) my plan of 39.99, total eqpmt protection, and text mssgs, additional charges (if apply) and taxes (from the goverment i knooow)
   C)i already paid my phone at “radioshark” with my deposit 150 dlls for a nmortal service ..that would be pass for generations in my family its on my will ..

   answers
   most a?s:
   GOD DAMN U GOT ISSUES!!!
   nothing will make u happy

   most b?s
   !!!!CONGRATULATIONSS
   u are the best customer ever!!!

   most c’s:
   u still belive in santa claus?
   sprint its definitely not for u .. get back with prepaid

   well the plan of the month dear custs is: incoming plan”!

   unless u are a loser who nobody calls —–

   thanx for ur time and have a nice day …
   next post the revenge of pulling minutes…

   by rubi and soph banks !

   Comment by rubi! — August 13, 2006 @ 3:29 pm

9. To Rubi

   …. What?

   Comment by Anonymous — August 13, 2006 @ 3:56 pm

10. yes?

    its a quiz —

    i bet most of u are c?s

    Comment by rubi — August 13, 2006 @ 9:25 pm

11. Ok, i loved this sprint quiz for our lovely customers made by rubi and sophie banks! here you have the next one made by me!

    1. What would you say if customer service rep ask for your name?

    A) Oh, my name is …….

    B) Who am i speaking with? aaam…. hmm…. what?
    Ok who am i speaking with? Oh! ok 917-632-9545
    No Sr!! what’s your name.. oh i was calling because.. blah blah bla

    C) REP: Thank you for call (Super interruption)–
    CUST: AAAGHRRR BLAH BLAH BLAH PLAN, BLAH! BLAH! INTERNET!!!

    2. What would you do if you want to know your balance and actual minutes of use?

    A) Dial *4 or *5 directly from my phone bcs takes me less than 3 minutes and it’s free..

    B) Call to Customer Service, choose my best option on the ivr answerin machine from *2 wait on the line…

    C) Go to the farest store, wait until reps (resolving real problems) are able to assist me..

    3. What would you answer if we say $10.00 Adjustment?

    A) Oh thank you, i think that this adjustment will remove my additional charges…

    B) Why are you charging $10.00 dollars more to my account!

    C) You always stole my money, whats your name, i will make you go to jail, f&ck you!!!

    A+A
    Wow you are a normal person thanks god

    B+B
    I guess we can handle a regular conversation and help you

    C+C
    You got to understand that a cellphone is not a calculator, please give your phone to someone else and start to send msgs with smoke signals.

    Comment by Anonymous — August 14, 2006 @ 12:23 pm

12. It seems as though this ranting page has turned into a ranting page for customer service representatives as well. Although I may begin banning such rants I thought I would keep them for the time being to see if any sprint reps have useful information to bestow upon the sprint ranting community.

    SO FAR NONE OF YOU HAVE!!!

    I don’t mean to be rude when I say that but you really haven’t given us any reason to begin liking you. Maybe those that leave rants and say they are sprint reps are really just people with nothing to do writing about sprint.

    However, it has been my experience that people who do such things, (leave bogus comments on blogs or forums) do so only to promote their site or spam. Those posting here have left thought out responses which leads me to believe they are legit.

    With that said those sprint customer service representatives leaving their remarks should really think about starting their own rant page, called

    WHY-DON’T-I-GO-TO-COLLEGE-OR-GET-SOME-MOTIVATION-TO-FIND
    -A-JOB-WHICH-DOESN’T-ENTAIL-ME-TO-USE-MY-LACK-OF-PERSONAL-
    SKILLS-OR-BRAIN-POWER-TO-DO-ANYTHING-WITH-MY-LIFE.COM

    I don’t know how many times I can say this but it is your job to service customers and know your product. It has been my experience that when I call a sprint customer service representative they are located in india or the south and reading from a manual. It’s pretty easy to pick out. That’s ok, I guess, those jobs are high turnover rate jobs.

    But….

    When you show up to a store where the representatives should be trained to handle not only customer but their phones as well and you get rude people, rude idiots who don’t know what’s going on with any sprint phone, then WE as SPRINT CUSTOMERS have a right to hate Sprint.

    Your customer service SUCKS face it. Therefore Sprint Sucks. It’s that simple.

    Read some of my other rants, blog entries, about rants, and find out why sprint customer service sucks. It just does. No one knows anything nor do they know what anyone else has said. So if you’re not going to leave constuctive things to say then…

    PISS OFF!!!!!!!!!

    Comment by Erik — August 14, 2006 @ 4:56 pm

13. Be loud, be bombastic, rant, don?t rave, and tell us all what YOU think about SprintPCS and Sprints customer service.

    dear sprint cust

    1 why dont i go to college? uhm …guess what?!
    i actually doo…

    2 indian idiot representatives?..
    ladyyyy … if u speak english please press 1!!
    if u speak spanish please press 2!!
    its easy!!

    another job?
    well..
    i love helping people
    and i like this one

    Comment by Anonymous — August 15, 2006 @ 7:54 am

14. I don’t mean to keep this banter going but why doesn’t sprint add a third option.

    2 indian idiot representatives?..
    ladyyyy ? if u speak english please press 1!!
    if u speak spanish please press 2!!
    its easy!!

    if you can understand broken english from an indian outsourcing call center who won’t really answer any of your questions but will be rediculously polite press 3!!

    if you want to get reprimanded for your questions by some southerner from the the states press 4!!

    if you reall believe calling *2 will help you in anyway, I have a bridge to sell you and you should call my personal number to get my bank information at 1-800-3825-968!!

    it’s now that easy…

    You obviously don’t like what you do or you wouldn’t come on here and bitch about it, but on the other hand it gives us more Sprint PCS stuff to talk about.

    Comment by Erik — August 15, 2006 @ 4:24 pm

15. maybe sprint is like a wall between us we should hug each other and please tell me yr account number to get u some courtesy credits…

    well i just dont assist american persons but once they get the wrong number ..some are too rude .. i mean i know 2 idioms i think its fair to respect that not calling us indians just because u guys dont understand first yr cellphone service ..good night and please stop talkiing like u were eating french fries …or something please talk more clarly i know u dont have the fault that sprint is too cheap to pay an expensive service but ,,if u wanna get things done please calm down before u dial star 2..i mean u people are older than i ….

    Comment by Anonymous — August 17, 2006 @ 7:30 pm

16. I think several people will be very interested to read this rant.

    I will be polite and dispense some much needed knowledge concerning Sprint and their jacked up policies.

    Here we go…

    I currently work FOR a call center that has a current Sprint contract. We handle tech support calls as well as billing. The call center that I work for is a multi-million dollar leader in the telecommunications industry. They pay a decent wage (considering we sit on our asses) and the benefits are not bad. Whenever I am asked where I work, however, I say the company name and not Sprint.

    Let me tell you why….

    It is not a secret that the only reason Sprint bought Nextel was for the customer service ratings. At the time of the initial merger, Sprint was the lowest in customer service scores. Nextel was the highest. Simply purchasing a company with better ratings doesn’t fix the problem, though and I truly wish the jackasses in the big offices realized this.

    Sprint is a very dishonest company and I am not afraid to admit such. On average, about 3 calls a day are from jerks just wanting to be “hooked up.” The other 40-60 calls a day I take are from decent people being screwed over that don’t understand why.

    Here is my advice.

    Know your rights. You have the right at any point to politely ask for a supervisor. I do know that there are shady characters and if you get treated dishonestly, the easiest way to reach a resolution is to be calm about it. Now, I know that technically this is very hard to do when Sprint has screwed you over for no reason at all, but for some reason a majority of customers that scream and get more upset, just make it harder on themselves. NOW READ THIS CAREFULLY BEFORE YOU GET UPSET. I DON’T WORK FOR SPRINT AND I AM JUST TRYING TO HELP. I AM ON YOUR SIDE!

    When you call Sprint, you get routed to the most available area. There are literally hundreds of agents in several thousand locations that assist you. We are not all indecent people. Most technical support sites are located in the U.S. The billing calls most frequently get routed to India. If you have a billing issue and don’t want to get frustrated by the language barrier, choose tech for the option. We don’t mind answering any question you have.

    I, for example, am more than willing to help out. And for the record, the language barrier goes two ways. If you get upset some binder reading Indian is trying to understand you, please note that those same “agents” become “customers” that get upset that I cannot understand THEM.

    Follow procedure. It doesn’t have to mean that you like having to repeat your number, name and password, but if that is what it takes to complete a transfer to a different department more quickly, please understand. I KNOW you just told someone else, but YOU have to now tell ME. Please realize if Sprint would only listen to the wonderful feedback the good employees have on how to improve the call flow experience, we would all win.

    I feel for the customers for the wrongness they incur on a daily basis and only wish I could have a direct line, as I appreciate the ability to help someone out.

    And once and for all…the correct way to get a PRL update:

    From your device call *2 talk
    Press 1 for english
    Set your device down

    When your PRL update is completed, the call will get routed to customer care. Hang up at this point.

    Realize PRL updates done this way are doing through automatically, however there is a voice automated system connected to it, so if you are talking or there is background noise, the update will not be completed correctly. And you only need to get this done about 2 times a year.

    Best of luck for you customers. I continue to root for you everyday, every call.

    

    Comment by LACK OF DECENCY — August 19, 2006 @ 9:36 am

17. I have been a sprint customer since 1999 — an enternity in this computerized world. At the time, i had a 500 minute plan, unlimited text messaging, free pcs to pcs calling that was not counted against my plan. I later added pcs vision, and later added vision plus, but I never changed my plan. Currently I have two additional phones on my account and pay at least 250 a month in legitimate fees.

    For the past several months i have been fighting sprint because they started charging me for text messages over 250 on my phone line, and were counting all pcs to pcs numbers against my minutes. Since I hate using a cell phone at all, i never ran over the 500 minute mark until a recently moved my business and was without any land lines for a couple of weeks. Since I never use the phone, untill this past months bill it never came up.

    repeated calls resulted in my asking to speak to a supervisor, and then getting hung up on by the representative. Repeatedly i was told the same thing, that i dont have the pcs to pcs free calling, and dont have unlimited texting. Finally, a woman in indonesia said that she pulled my original contract and it showed exactly what i had been saying, and the she was putting a tech report out to review all my billing to correct these errors.

    Every american tech rep was an obnoxious, arrogant punk.

    Now my son’s phone broke (i think a design flaw caused the charging pin to break loose from the motherboard) and the store would not replace the phone except if I used the bullshit mail order insurance. lets see, a 150 phone, 6 per month on insurance, 50 deductable, and who is losing money?

    I have really had my fill of sprint, the only thing they understand about a contract is that the customer has to pay, the other part of the contract — the part that requires them to perform the terms they agreed to– they could give a shit about.

    Comment by luther — August 20, 2006 @ 3:30 pm

18. hey you customer service reps better get your stuff corrected not coming to this site causing moore problems im working my 50 hours a week and taking classes at night to better my self and all you guys can do is say stupid stuff causing problems if your gonna come here help. there is no need to make it harder for the rest of us. and any one looking for the treo 700wx it has the same picture mail issue as the 6700 and rev-a should be out in a couple weeks and i am sorry these reps posted to this site honestly and there is a new site for problems with store issues it is http://sprintcares.com/

    Comment by aaron — August 27, 2006 @ 9:06 pm

19. Nextel is the worst. It won’t get service outside of the city where I bought it in my state. I have had it for a little over a year. Those assholes even tried to charge me five dollars for preparing my bill each month. It constantly drops calls. it sux.

    Comment by Anonymous — September 11, 2006 @ 6:28 pm

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