Comments on: April 2007 Rants http://www.sprintrants.com Together Without Support Fri, 09 Dec 2011 16:48:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Anonymous http://www.sprintrants.com/apr07rants/comment-page-1/#comment-34617 Anonymous Wed, 02 May 2007 08:02:20 +0000 http://www.sprintrants.com/apr07rants/#comment-34617 Had a nextel phone with 1 year left on the plan. Went in to the nextel/ sprint store and wanted to trade up to a treo 700wx. Did the deal with the understanding that i would not be charged an etf by nextel. You quessed it I get an etf in the mail. Spent over an hour on the phone only to be told tough shit. The treo work flawlesely for 3 weeks and died. Went into the service dept and waited 3 hours for them to fix it.. They handed it back to me and it still wouldn't work. They then did what they called a hard reset and it started working again. Adding insult to injury they stole the 2 gb memory card out of the phone and told me it wasn't in the phone when I brought it in. It worked for about for about a week and then died again. Mind you the phone is not functional and they say I have to wait 3-5 days to order another one. Credit report be damned-sprint is not getting paid!! Had a nextel phone with 1 year left on the plan. Went in to the nextel/ sprint store and wanted to trade up to a treo 700wx. Did the deal with the understanding that i would not be charged an etf by nextel. You quessed it I get an etf in the mail. Spent over an hour on the phone only to be told tough shit.
The treo work flawlesely for 3 weeks and died. Went into the service dept and waited 3 hours for them to fix it.. They handed it back to me and it still wouldn’t work. They then did what they called a hard reset and it started working again. Adding insult to injury they stole the 2 gb memory card out of the phone and told me it wasn’t in the phone when I brought it in. It worked for about for about a week and then died again. Mind you the phone is not functional and they say I have to wait 3-5 days to order another one. Credit report be damned-sprint is not getting paid!!

]]> By: Adam http://www.sprintrants.com/apr07rants/comment-page-1/#comment-34586 Adam Wed, 02 May 2007 02:52:11 +0000 http://www.sprintrants.com/apr07rants/#comment-34586 Can anyone help me? I've been a long time Sprint customer and yesterday my phone stopped working. When I called *2 to find out why (and went through the regular frustrating process of getting someone one the phone).... they said my phone number was involved in some sort of fraud, flagged and subsequently turned off. No call, no warning - nothing. I was hung up on numerous times and when I asked for an explanation as to why a digital network was hacked into (when I was told that was almost impossible) I get the same canned answer from CS. They wouldn't tell me what the fraud was, what happened, if it even was fraud (how do they know who I am/am not calling?) Its now two days with no working phone. They said I have to call from a land line and they have to reprogram my phone... and change the internal code or something... I don't get this. Like I have another 2 hours to wait on hold and get hung up on!! Can someone shed some light on this? I don't trust Sprint to reprogram anything. My phone is 4-5 years old and I am planning on dropping Sprint. I want to use this problem to get out of paying the $150 to cancel my contract but at this point I don't care. CS sucks, doesn't speak English and is brainwashed to only give you the pre-programmed answers. I ended up having an emergency with my 6 yr old and had no phone... created a huge problem, of course... this is my last straw... Anyone shed any light? Who wants to be on a network that has fraud??!! Like we don't have enough to worry about... Can anyone help me? I’ve been a long time Sprint customer and yesterday my phone stopped working. When I called *2 to find out why (and went through the regular frustrating process of getting someone one the phone)…. they said my phone number was involved in some sort of fraud, flagged and subsequently turned off. No call, no warning – nothing. I was hung up on numerous times and when I asked for an explanation as to why a digital network was hacked into (when I was told that was almost impossible) I get the same canned answer from CS. They wouldn’t tell me what the fraud was, what happened, if it even was fraud (how do they know who I am/am not calling?) Its now two days with no working phone. They said I have to call from a land line and they have to reprogram my phone… and change the internal code or something… I don’t get this. Like I have another 2 hours to wait on hold and get hung up on!! Can someone shed some light on this? I don’t trust Sprint to reprogram anything. My phone is 4-5 years old and I am planning on dropping Sprint. I want to use this problem to get out of paying the $150 to cancel my contract but at this point I don’t care. CS sucks, doesn’t speak English and is brainwashed to only give you the pre-programmed answers. I ended up having an emergency with my 6 yr old and had no phone… created a huge problem, of course… this is my last straw… Anyone shed any light? Who wants to be on a network that has fraud??!! Like we don’t have enough to worry about…

]]> By: Bob in Austin http://www.sprintrants.com/apr07rants/comment-page-1/#comment-34346 Bob in Austin Mon, 30 Apr 2007 13:27:35 +0000 http://www.sprintrants.com/apr07rants/#comment-34346 I was a Sprint customer for many years and I have 5 lines for my whole family. My teenager discovered text messaging and in 3 weeks before the next bill came she rang up $250 bucks worth on our hundred dollar a month typical bill. Sprint was not interested in negotiating with me, not even when I pointed out that my contract was up. I went across the street to another carrier and Sprint sent me a final bill for nearly $1,000. dollars. That's fine as I am not going to pay them anyway, but THEY KEEP CALLING offerring to help me set up an easy payment plan. They call in the evening, on the weekend, before sun-up... I tell them to send it for collection, but they keep calling. Stop calling! I'm not going to pay you anything, you've lost a long time customer because you tried to rip me off. Unlimited text messaging is 5 bucks per month IF you know to sign up. If not, It's a land mine, the kind of sleazy tricks that Sprint uses to rip us off. I was a Sprint customer for many years and I have 5 lines for my whole family. My teenager discovered text messaging and in 3 weeks before the next bill came she rang up $250 bucks worth on our hundred dollar a month typical bill. Sprint was not interested in negotiating with me, not even when I pointed out that my contract was up. I went across the street to another carrier and Sprint sent me a final bill for nearly $1,000. dollars. That’s fine as I am not going to pay them anyway, but THEY KEEP CALLING offerring to help me set up an easy payment plan. They call in the evening, on the weekend, before sun-up… I tell them to send it for collection, but they keep calling. Stop calling! I’m not going to pay you anything, you’ve lost a long time customer because you tried to rip me off. Unlimited text messaging is 5 bucks per month IF you know to sign up. If not, It’s a land mine, the kind of sleazy tricks that Sprint uses to rip us off.

]]> By: Anonymous http://www.sprintrants.com/apr07rants/comment-page-1/#comment-33147 Anonymous Thu, 26 Apr 2007 04:50:01 +0000 http://www.sprintrants.com/apr07rants/#comment-33147 I am a Sprint Supervisor and I am here to say that no, Sprint doesn't suck. I listen to customer's complain all day and while you guys feel that your issue is valid, 9 times out of 10, it is just customers calling in to get a credit because they don't want to pay their bills. And believe me, I am not saying that it is the GREATEST company in the world, but stop and think that if you were doing our jobs, do you honestly think that you could handle it? We have people call in and complain all day about their bills when in all actuality, they are too stupid to break it down. Do you know how many times a DAY I hear "Well, I didn't access the web!" "I didn't go over my minutes." Yeah, I believed the first shmuck who called in with that story. Seriously, do you think you could stand to listen to someone call you every name in the book, without being able to cuss back or get hateful. I seriously doubt it. So, just put yourself in our shoes for once. Think how you would feel if you had some asshole call in and yell at you for an hour over something that has absolutly nothing to do with you. Have them tell you you are incompitant when you are not the one who has caused the issue. And for GOD SAKES, PAY YOUR F-ING BILLS!!!!!! I am a Sprint Supervisor and I am here to say that no, Sprint doesn’t suck. I listen to customer’s complain all day and while you guys feel that your issue is valid, 9 times out of 10, it is just customers calling in to get a credit because they don’t want to pay their bills. And believe me, I am not saying that it is the GREATEST company in the world, but stop and think that if you were doing our jobs, do you honestly think that you could handle it? We have people call in and complain all day about their bills when in all actuality, they are too stupid to break it down. Do you know how many times a DAY I hear “Well, I didn’t access the web!” “I didn’t go over my minutes.” Yeah, I believed the first shmuck who called in with that story. Seriously, do you think you could stand to listen to someone call you every name in the book, without being able to cuss back or get hateful. I seriously doubt it. So, just put yourself in our shoes for once. Think how you would feel if you had some asshole call in and yell at you for an hour over something that has absolutly nothing to do with you. Have them tell you you are incompitant when you are not the one who has caused the issue. And for GOD SAKES, PAY YOUR F-ING BILLS!!!!!!

]]> By: Anonymous http://www.sprintrants.com/apr07rants/comment-page-1/#comment-32000 Anonymous Fri, 20 Apr 2007 21:43:55 +0000 http://www.sprintrants.com/apr07rants/#comment-32000 I have never dealt with a company so overwhelmed and staffed with people who are so, shall we say, undertalented. I was told my contract was up and offered $5 off per month if I renewed. I told the customer service person I did not want to renew, I was changing networks. I end the call and switch to another cell phone carrier. A few days later, I get a $150 termination fee bill. So I call customer service and spend 15 minutes in an infinite voice-response system loop. Finally I press 0 enough times and get a person. He doesn't speak English. He says he will transfer me to someone that will give me a credit. He transfers me to Nextel. Oh, guess what, they have to transfer me back to Sprint. The last moron I got said that when I talked to the cancellation dept., they never documented they would waive the fee. She audibly yawns about 3 times during the conversation (God forbid I keep her awake). I explain I NEVER TALKED TO THE CANCELLATION DEPT., it was customer service that told me my contract was up. SHE INSISTS I DID HAVE THIS CONVERSATION WITH THE CANCELLATION DEPT., THEN SAYS IT'S NOT DOCUMENTED. What sense does that make? Then she implies I'm a liar because she doesn't have documentation of a call that is a figment of her imagination. I see that most people have the same experiences with the CSR reps as I did. I would rather use SMOKE SIGNALS to communicate than deal with Sprint. SPRINT SUCKS. And now I have made it my personal crusade to tell everyone I come in contact with how much they suck. I have never dealt with a company so overwhelmed and staffed with people who are so, shall we say, undertalented. I was told my contract was up and offered $5 off per month if I renewed. I told the customer service person I did not want to renew, I was changing networks. I end the call and switch to another cell phone carrier. A few days later, I get a $150 termination fee bill. So I call customer service and spend 15 minutes in an infinite voice-response system loop. Finally I press 0 enough times and get a person. He doesn’t speak English. He says he will transfer me to someone that will give me a credit. He transfers me to Nextel. Oh, guess what, they have to transfer me back to Sprint. The last moron I got said that when I talked to the cancellation dept., they never documented they would waive the fee. She audibly yawns about 3 times during the conversation (God forbid I keep her awake). I explain I NEVER TALKED TO THE CANCELLATION DEPT., it was customer service that told me my contract was up. SHE INSISTS I DID HAVE THIS CONVERSATION WITH THE CANCELLATION DEPT., THEN SAYS IT’S NOT DOCUMENTED. What sense does that make? Then she implies I’m a liar because she doesn’t have documentation of a call that is a figment of her imagination.

I see that most people have the same experiences with the CSR reps as I did.

I would rather use SMOKE SIGNALS to communicate than deal with Sprint. SPRINT SUCKS. And now I have made it my personal crusade to tell everyone I come in contact with how much they suck.

]]> By: Randy http://www.sprintrants.com/apr07rants/comment-page-1/#comment-31411 Randy Tue, 17 Apr 2007 17:29:48 +0000 http://www.sprintrants.com/apr07rants/#comment-31411 I've been with sprint since 1998, SInce Sprint and Nextel combined, the service Sux. Just some of the problems i have had include. Changing my plan whithout authorization, signing me up for an extra 2 years without my knowledge, bills that are completly wrong and phones that dont work. Not to mention the coplete morons who answer thier phones My new Treo700. I have gone through 10 in 6 months. yet my friends had one by Verizon and never has a problem.Thier customer service policy is " Lie to the customer to get him off the phone" How mant people have been told by Sprint, "we will take care of it" only to call them back and they have no knowledge of wht they promised you? Happens all to often. SOmehow we should all get together and demand satifaction. We need to unite and do something. ANy suggestions? I’ve been with sprint since 1998, SInce Sprint and Nextel combined, the service Sux. Just some of the problems i have had include. Changing my plan whithout authorization, signing me up for an extra 2 years without my knowledge, bills that are completly wrong and phones that dont work. Not to mention the coplete morons who answer thier phones
My new Treo700. I have gone through 10 in 6 months. yet my friends had one by Verizon and never has a problem.Thier customer service policy is ” Lie to the customer to get him off the phone” How mant people have been told by Sprint, “we will take care of it” only to call them back and they have no knowledge of wht they promised you? Happens all to often. SOmehow we should all get together and demand satifaction. We need to unite and do something. ANy suggestions?

]]> By: So true http://www.sprintrants.com/apr07rants/comment-page-1/#comment-31397 So true Tue, 17 Apr 2007 15:53:12 +0000 http://www.sprintrants.com/apr07rants/#comment-31397 To all those currently getting screwed over by Sprint, I am so sorry. I feel for each and every one of you. Sprint is so truly behind all times regarding the customer service experience. I work at a call center for Sprint, and see horrible things happen everyday. I only wish you, the poor victims, could see at least why. I am sure it would not truly account for the crap you've been through, but at least it would be some explanation. Sprint uses the most out of date software ever. The equipment usually freezes up, takes forever to load, and even on some days, completely shuts down. So meanwhile, I have you, the customer on the line, and all you want is your issue resolved. I truly wish I could assist you in a more timely manner, but I have to work with what I've got. Get out while you can. I could go on for days about the retardation of this company. I'm just a college student, yet I feel like I could run Sprint better than the current CEO. I have an idea....bring back the days when we were allowed to have proper time between calls so the next agent can clearly see what occured during the conversation. The customer doesn't realize as soon as they disconnect, we will be bombarded with yet another call, leaving no time to properly notate the account (the customer should not have to be forced to wait while we type these notes!) The automated voice prompt when you call customer service...don't even get me started. At first, I didn't really believe it could be that bad. I don't have a Sprint phone, so I've never experienced it from the customer viewpoint. One night I decided to call it, just to see. Well, let's just say I become VERY understanding when I receive a complaint about it. But, at the same time, if I agree with the customer, I receive an auto-fail for downing Sprint should I happen to be getting monitored on that call. ?? Also, if they cared about the churn rate, and it is BAD right now, they would resume the days when you could be transferred to a different department while having the current rep verify your identity and give a brief explanation as to the issue at hand. But no! We need to be on and off a call in under seven minutes. If you need to be transferred multiple times, you will be a pro at knowing your phone number, password, issue. How retarded is that. We cannot even help you which in turn helps us. I would encourage you to not renew, not make any changes, and frequently verify what you are being billed for monthly. I would also like to mention I have Verizon service and the customer service I encounter while calling is always excellent. I only work for the center because I'm a college student and graduate in 9 months. Easy work for decent pay. But as a human with a really big heart, I feel for you. I truly do. If you get me while calling in, rest assured it will be the most pleasant experience of your life. However, the odds of it occuring again, I am sad to say are slim to none. But at least that one time, you will feel how you would feel EVERY time you called Verizon. Last but not least, for all the fellow Sprint reps, stop leaving your hating comments on this page. The page is called sprintrants.com. That leaves it completely obvious it was created by the victims of this horrible blood sucking corporation that could care less about the average individual (a.k.a. so very many of us) And the fact that you are frequently misspelling every other word only shows the customers what they already suspect....it is a hopeless situation!! So quit posting on this page because these people don't care, "i wkor in teir 2" good for you, buddy! Be honest and admit how many screaming customers you actually hang up on! To the customers, figure out how to unite. Together, you can set this company on fire. And they truly deserve it for ignoring the million unhappy ones receiving the ultimate short end of the stick. I applaud you for standing up, sticking together, and speaking freely. It just needs to get HEARD!! God bless you all and best of luck switching to a better carrier that will respect your loyalty and not steal your money! To all those currently getting screwed over by Sprint,

I am so sorry. I feel for each and every one of you. Sprint is so truly behind all times regarding the customer service experience. I work at a call center for Sprint, and see horrible things happen everyday. I only wish you, the poor victims, could see at least why. I am sure it would not truly account for the crap you’ve been through, but at least it would be some explanation.

Sprint uses the most out of date software ever. The equipment usually freezes up, takes forever to load, and even on some days, completely shuts down. So meanwhile, I have you, the customer on the line, and all you want is your issue resolved. I truly wish I could assist you in a more timely manner, but I have to work with what I’ve got.

Get out while you can. I could go on for days about the retardation of this company. I’m just a college student, yet I feel like I could run Sprint better than the current CEO. I have an idea….bring back the days when we were allowed to have proper time between calls so the next agent can clearly see what occured during the conversation. The customer doesn’t realize as soon as they disconnect, we will be bombarded with yet another call, leaving no time to properly notate the account (the customer should not have to be forced to wait while we type these notes!)

The automated voice prompt when you call customer service…don’t even get me started. At first, I didn’t really believe it could be that bad. I don’t have a Sprint phone, so I’ve never experienced it from the customer viewpoint. One night I decided to call it, just to see. Well, let’s just say I become VERY understanding when I receive a complaint about it. But, at the same time, if I agree with the customer, I receive an auto-fail for downing Sprint should I happen to be getting monitored on that call. ??

Also, if they cared about the churn rate, and it is BAD right now, they would resume the days when you could be transferred to a different department while having the current rep verify your identity and give a brief explanation as to the issue at hand. But no! We need to be on and off a call in under seven minutes. If you need to be transferred multiple times, you will be a pro at knowing your phone number, password, issue. How retarded is that. We cannot even help you which in turn helps us.

I would encourage you to not renew, not make any changes, and frequently verify what you are being billed for monthly. I would also like to mention I have Verizon service and the customer service I encounter while calling is always excellent. I only work for the center because I’m a college student and graduate in 9 months. Easy work for decent pay. But as a human with a really big heart, I feel for you. I truly do. If you get me while calling in, rest assured it will be the most pleasant experience of your life. However, the odds of it occuring again, I am sad to say are slim to none. But at least that one time, you will feel how you would feel EVERY time you called Verizon.

Last but not least, for all the fellow Sprint reps, stop leaving your hating comments on this page. The page is called sprintrants.com. That leaves it completely obvious it was created by the victims of this horrible blood sucking corporation that could care less about the average individual (a.k.a. so very many of us) And the fact that you are frequently misspelling every other word only shows the customers what they already suspect….it is a hopeless situation!! So quit posting on this page because these people don’t care, “i wkor in teir 2″ good for you, buddy! Be honest and admit how many screaming customers you actually hang up on!

To the customers, figure out how to unite. Together, you can set this company on fire. And they truly deserve it for ignoring the million unhappy ones receiving the ultimate short end of the stick. I applaud you for standing up, sticking together, and speaking freely. It just needs to get HEARD!!

God bless you all and best of luck switching to a better carrier that will respect your loyalty and not steal your money!

]]> By: JAFC - Sure that is how the Sprint Reps refer to me. http://www.sprintrants.com/apr07rants/comment-page-1/#comment-31336 JAFC - Sure that is how the Sprint Reps refer to me. Tue, 17 Apr 2007 07:31:48 +0000 http://www.sprintrants.com/apr07rants/#comment-31336 Let me start by saying I work in information technology and have considerable customer service experience. While I am quite aware that not everyone can be pleased and yelling, screaming and ranting do not do any good. I still feel the need to vent my frustrations. I have been trying for a week now to add a new line, and upgrade one of my existing phones to no avail. EVERYTIME I call in I get different answers, terms and prices for what I am asking. I speak to customer service they tell me I am entitled to a $50 service credit if I renew. So I tell them the details and they transfer me to telesales. I speak to the person in telesales and they are unable to apply the $50 service credit and tell me the customer service people must do this. I then ask to be sent to customer service, the new customer service rep has no idea what I am talking about. Sheesh, ok call it a night and try again another day. I wait a few days and call back and now get a whole new set of answers. No $50 service credit....although it still shows on the website. Now I also need to pay an activiation fee, however the website says activation fees through the website or telesales will be waived. Tired of getting the run around, perhaps I should wait until tomorrow. I wait until the next day, I call customer service. I actually get a friendly helpful english speaking human in under 5 minutes. I let the nice yound lady know the details of what I am trying to do, she listens carefully and provides me will the information I need. She appears to know about the $50 service credit as well as the activation fees being waived on the website. I tell her I would like to go ahead with the transaction she asks me to hold for a moment (presumably to be transferred since that is what happened). The telesales person now tells me that he is unable to pull up the information I have just provided to the customer service person. I then ask to speak with a manager and wait about 5 minutes. The manager then gets on the phone and tells me to call back in 1-2 hours because the system is being updated and hangs up on me. This is all just fine and dandy until you consider that the customer service center closes in 1 hour. I am starting to get pretty pissed off at this point. Can Sprint really be the F*(()&!@#&*ed up that no 1 person can handle what should be a simple transaction? Were it not for the fact that this is on a corporate account I would certainly be telling Sprint to piss off. So far this is the top of my list for poor customer service. I am starting to think the best possible solution is to simply cancel and start from scratch at least that way I could just use the website to handle the transaction. I think a herd of trained monkeys with a teleprompter could probably provide a better level of service than what Sprint currently offers. Let me start by saying I work in information technology and have considerable customer service experience. While I am quite aware that not everyone can be pleased and yelling, screaming and ranting do not do any good. I still feel the need to vent my frustrations. I have been trying for a week now to add a new line, and upgrade one of my existing phones to no avail. EVERYTIME I call in I get different answers, terms and prices for what I am asking. I speak to customer service they tell me I am entitled to a $50 service credit if I renew. So I tell them the details and they transfer me to telesales. I speak to the person in telesales and they are unable to apply the $50 service credit and tell me the customer service people must do this. I then ask to be sent to customer service, the new customer service rep has no idea what I am talking about. Sheesh, ok call it a night and try again another day. I wait a few days and call back and now get a whole new set of answers. No $50 service credit….although it still shows on the website. Now I also need to pay an activiation fee, however the website says activation fees through the website or telesales will be waived. Tired of getting the run around, perhaps I should wait until tomorrow. I wait until the next day, I call customer service. I actually get a friendly helpful english speaking human in under 5 minutes. I let the nice yound lady know the details of what I am trying to do, she listens carefully and provides me will the information I need. She appears to know about the $50 service credit as well as the activation fees being waived on the website. I tell her I would like to go ahead with the transaction she asks me to hold for a moment (presumably to be transferred since that is what happened). The telesales person now tells me that he is unable to pull up the information I have just provided to the customer service person. I then ask to speak with a manager and wait about 5 minutes. The manager then gets on the phone and tells me to call back in 1-2 hours because the system is being updated and hangs up on me. This is all just fine and dandy until you consider that the customer service center closes in 1 hour. I am starting to get pretty pissed off at this point. Can Sprint really be the F*(()&!@#&*ed up that no 1 person can handle what should be a simple transaction? Were it not for the fact that this is on a corporate account I would certainly be telling Sprint to piss off. So far this is the top of my list for poor customer service. I am starting to think the best possible solution is to simply cancel and start from scratch at least that way I could just use the website to handle the transaction. I think a herd of trained monkeys with a teleprompter could probably provide a better level of service than what Sprint currently offers.

]]> By: Anonymous http://www.sprintrants.com/apr07rants/comment-page-1/#comment-30626 Anonymous Fri, 13 Apr 2007 00:38:31 +0000 http://www.sprintrants.com/apr07rants/#comment-30626 My phone has been "searching for service" for hours (at least). There's no help for this. Sprint says there's a 20 minute wait over the phone. There's absolutely no link on the website to report technical problems like this. I telecommute, and people at work expect to contact me on my cell. I can't even check missed calls or voicemail because there's NO SERVICE!!! If I had to do it over, I'd get Verizon. My phone has been “searching for service” for hours (at least). There’s no help for this. Sprint says there’s a 20 minute wait over the phone. There’s absolutely no link on the website to report technical problems like this. I telecommute, and people at work expect to contact me on my cell. I can’t even check missed calls or voicemail because there’s NO SERVICE!!!

If I had to do it over, I’d get Verizon.

]]> By: L http://www.sprintrants.com/apr07rants/comment-page-1/#comment-30446 L Thu, 12 Apr 2007 00:38:29 +0000 http://www.sprintrants.com/apr07rants/#comment-30446 I've been a customer since May 2000. Loved Sprint, was loyal and renewed each time. Finally last year I decided it was time for a new phone,so customer retention sends me one for free, totally free. Well don't you know I couldn't get a signal in a lot of places. I go the Sprint Store and am laughed at, they tell me my old bulky phone is a better phone and the new cheap phone they sent me is inferior. Ugh! So I switch service back to the old phone. Things are fine but why am I using a 6 yr old phone? I've been loyal, at least if you are trying to RETAIN me as a customer don't just appease me with a cheap crappy phone. I deal with it but call them and tell them now it's been SEVEN YEARS and why the hell am I using the same damn phone from 2000? Oh well, we'll give you a credit and a new phone but only if you do yet another 2 yr agreement. I get what they are doing - they want to keep you on that constant 2year hook, which I probably would have renewed come January 08 but that is NOT righting the wrong of sending me one free piece of crap phone in the 6 yrs I've been a loyal customer. I'm dropping them in January and my home Sprint Long Distance as well. Oh yeah, and stupid me stayed loyal while having a Verizon cell phone in my name for my minor child - am I an idiot or what? I’ve been a customer since May 2000. Loved Sprint, was loyal and renewed each time. Finally last year I decided it was time for a new phone,so customer retention sends me one for free, totally free. Well don’t you know I couldn’t get a signal in a lot of places. I go the Sprint Store and am laughed at, they tell me my old bulky phone is a better phone and the new cheap phone they sent me is inferior. Ugh! So I switch service back to the old phone. Things are fine but why am I using a 6 yr old phone? I’ve been loyal, at least if you are trying to RETAIN me as a customer don’t just appease me with a cheap crappy phone. I deal with it but call them and tell them now it’s been SEVEN YEARS and why the hell am I using the same damn phone from 2000? Oh well, we’ll give you a credit and a new phone but only if you do yet another 2 yr agreement. I get what they are doing – they want to keep you on that constant 2year hook, which I probably would have renewed come January 08 but that is NOT righting the wrong of sending me one free piece of crap phone in the 6 yrs I’ve been a loyal customer. I’m dropping them in January and my home Sprint Long Distance as well. Oh yeah, and stupid me stayed loyal while having a Verizon cell phone in my name for my minor child – am I an idiot or what?

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