How to Leave a Rant
SprintRants.com is an open sounding page to let you release all that built up tention you have after you get done dealing with a sprint “customer service” representative. What is a rant you ask?
rant: a loud bombastic declamation expressed with strong emotion
Be loud, be bombastic, rant, don’t rave, and tell us all what you think about SprintPCS and Sprints customer service. Do you have a cell phone and dial *2 with them same distaste in your mouth as I do. If you do then leave a rant or comment on someone elses rant. Sprint has no way of knowing who left what so be real.
I have been a Sprint customer for over five years. I recently had to cancel my Sprint service as I was starting a consulting contract with a competitor. They completely screwed me as I headed out the door. My (most recent) 2 year contract with Sprint was set to expire on 4/6, so I was advised in February by a CSR that unless I called to cancel after 3/6 (within 30 days of contract expiring), I would incur the $150 penalty for early cancellation. Sounds reasonable. I called on 3/7 to cancel my service.
The catch: The billing cycle starts on 3/6. So they leave you with two choices. Either call on the 6th and pay the $150 in penalty for early cancellation, or call on the 7th and pay for an additional month of service (in my case, roughly $100). Seems like I still payed an early termination fee now doesn’t it?
A parting Catch 22 for an otherwise satisified customer. Thinking that my service was cancelled, I hung up the phone with the CSR on the 7th, and forwarded my calls from my Sprint number to my new number – thinking that may be in place for the next 24 hours while the cancellation processed. Imagine my surprise when I received a bill for the WHOLE MONTH OF SERVICE (3/6 – 4/6) because I called to cancel on the 7th! They are not budging on refunding for this last month of service because a handful of calls came to my old number and were forwarded – so they have left me with only one option:
I will utilize every last bit of service for this month – including unlimited nights and weekends. I will be stopping by my office each Saturday morning to initiate a 36 hour call (plug my mobile phone in at my desk, call my land line, answer, and go have a nice weekend). I’ll return on Sunday evening to hang up. I have tried calling their CSRs twice to resolve this, and will continue to call until I have fully exhausted the (whatever is) remaining of the $85 they are extracting from me in cost of operations (figure maybe $15 / hour loaded cost for the CSR on the phone?)
I intend to be a VERY expensive customer in my final days.
At what expense will Sprint realize the cost of this continuing poor customer service???
We are about to find out.
So I am new to Sprint… One week and I have noticed a MAJOR change from Cingular/AT&T. I had At&t (Cingular) as long as I have had a cell phone. I am being 100% serious when I say I HAVE NEVER had a dropped call. So i buy this phone off of Craigs List and before i buy it I get the ESN number to make sure the phone is not lost or stolen. I call Sprint and they tell me “this phone has not been reported lost or stolen and may be activated on my line of service.” So I leave Cingular and start Sprint service. Guess what? I try to activate my Treo 650 that i paid good money for and THEY CAN’T RELEASE THE FUC*&^# ESN NUMBER BECAUSE THERE IS A BALANCE OWED. So I call Sprint Customer Care, which is a nighmare because NO ONE IS NICE. Not one person. I had just gotten off the phone with At&t and explained the fradulant situation and they were so nice and CREDITED BACK MY CANCELLATION FEE. even though I was no longer a customer. Sprint on the other hand could not have possibly cared any less about what I had to say. I was treated like (and almost even called) an idiot. I called the fraud department after reading blogs online advising me to say it was fraud and they would transfer the ESN number as long as it was not reported stolen. I was told by a fraud agent “we have discretion to do so, your case will not warrent it.” I asked her “why if i have the phone and he has my money and he owes $500.00 and I am a new customer and have the chance to offset that fraud in 5 months (my total monthly bill will be 100-110)?” She said “we don’t care about that, we just want to collect.” I called Sprint an idiot in return and said if the upper level Sprint people knew how this company worked, they should resign and kill themselves. Long story short.. IS THERE ANYWAY I CAN GET THIS ESN NUMBER RELEASED IF THERE IS A BALANCE? Or will I take advantage of my 30 day trial and leave this horrible company. I HAVE NEVER in my life dealt with such RUDE people. At frist I thought it was just one agent. ALL OF THEM ARE LINK THAT. I seriously think they train the agents to be like that so people actually fear calling in and disbuting charges Sprint is fraudulantly charging them.
Yeah, so I worked for Sprint for 8 years and I can honestly tell you that the company is completly fucked up. Internally, the employess bad mouth the company as much as customers. The company has no idea what direction they want to go so they change shit (policies, promo’s, plans, management, etc) every freaking month. I was at a professional level while working for the company and I saw thousands of customers leave the company over the years. I worked my ass off to try and retain customers, but in the end, it just wasn’t worth it. Make a SMART decision, go with Verizon or Cingular or T-Mobile or even Cricket for god sakes. Go with ANY OTHER PROVIDER before going with Sprint Nextel. It will be the best decision you ever made.
It’s bad enough that Sprint is calling to market. But to do it without caller ID shows that you folks realize that your calls will not be welcome.
How many companies actually expect to generally get a bad reception from their own customers and use a back-door strategy?!
I have been with Sprint for years and their charges consistently get higher. Charges for this. Charges for that. I have since relocated from NY to Orlando where we have access to MetorPCS. Thank God for MetroPCS…one fee every month no matter who or where you call. Well, I separated from Sprint after my lengthy relationship with them and they’ve since slammed me with an ETF (early termination fee). I was on hold awaiting a supervisor for 38minutes and have just been disconnected w/ an automated voice that “I’m sorry, the Help Desk is not available to take your call at this time”. Poor customer service!!! My service contract ended in November 2006 and I ported my number to MetroPCS in January 2007, yet Sprint is STILL trying to rob me addtl $. I have notations on my account which indicate I am not responsible for an ETF, yet Sprint will not honor it due to the fact that they arbitrarily extended my service contract without my knowlege. This representative, Rita, tells me that with every occurrence of a customer changing their call plan, they are made to speak with an addtional rep or an automated agent who will VERIFY with you the change… this is UNTRUE… I have never had to speak with any additional personnel to make a change to my acct NOR have I been advised, “Ms. Morgan, with this change, your contract is extended automatically for another year (or 2)… never has this happened. I spoke with a rep, Finesse, and an additional rep, Monty, some weeks ago who advised THEY would handle this problem because they saw the notation on my acct that I am not responsible for an ETF, yet no representative I have spoken with since is honoring this.
if the service was canceled on the 7th(the new cycle) then you would not recieve a bill for the 7th through the 6th of the following month. the bill you got for 3/6-4/6 were for services you used between feb 6 and mar 6. you yes u should have to pay for those services if you in fact used those services. but anything going forward from there should not be your responsibility. because the CSR screwed up when you were suppose call to cancel the acct. i get this call all the time and it becomes a personal decision when the reps clearly dont notate the acct about y u called in. i give most customer the benefit of the doubt but most others do not.
First and foremost, I sell phones for Sprint,(The job sucks, but it pays well)
I’ve been reading some of the posts that are on this site and just wanted to put in a couple of points.
1. I’ve seen some posts by one of the Sprint reps. Am I the only one who can’t read his posts? If you are going to post, people should be able to read it, its called punctuation, use it.
just wanted to point out the obvious
now for some things for customers
2. If you call in for an upgrade, it DOES NOT MATTER how long you have been a Sprint customer. The only thing that matters is how long you have had your current phone, so quit telling me how long you’ve been with us.
3. Just because its you calling in, does not make you any more important than the next person calling in, so quit asking for a “SPECIAL” discount, if I like you, I will give you what I can, If you are a jerk, I won’t. I can either see as a nice lady that I gave credit to and waived her fees, or I can see you as that asshole who deserved nothing and got nothing
4. Quit asking me to waive your deposits, we can’t do that. If there’s a deposit, its there for a reason. Its not my fault you have shitty credit, so quit yelling at me.
And finally a nice comment
5. Even though we don’t do most extras, if you are nice and are not yelling at me, I am more likely to try to pull some strings and give some extra’s.
If you yell at me, I am going to get rid of you as fast as possible. I am not a dog, and refuse to be treated as one. So if you are one of those people who call in demanding this or that, go ahead and yell at me, I will charge you the activation fee and shipping fees that I have the capability to waive. I will also not try to help you choose the plan that will save you money, I will do the opposite.
So be nice to us, because we shit the same way everyone else does, and we are people too. Don’t get me wrong, I don’t hate customers, I just hate assholes, and if this changes the outlook of even 1 person, then I have accomplished my goal.
Thanks
Sales Rep
So I always look at my account online and I have used 1411 before because of an emergency. Well I looked at it today and there is two 1411 calls on this billing cycle. I call customer service, who said it might be fraud and to contact the fraud department. I called and they are closed. I never made any 1411 calls. Last billing statement I was charged for Web service that I did not use. I had to walk into a Sprint store to get the charges taking off. The manager said I still had Web service on my phone but I specifcally told customer service to take it off. Now I am hit with two 1411 calls which I have to dispute with the fraud department. Sprint sucks at customer service and they are so unhelpful.
you know i was just reading this last post that was left.. and I laughed. I’ve been working for Sprint for almost 3 years now, In the Tier 2 Support Department, okay and I’ve handled everything from billing, to cusotmer care, to tech to who knows what.. and trust me dude.. Your little call.. for 36hrs of nights and weekends, thats the most retarted thing that I have ever herd. we give you nights and weekends because we have people that USE THEM. trust me its not going to hurt sprint a bit that you assume that your hurting us.. I was talking to a woman to day on a buisness acount thats monthy bill was over 200,000 dollars.. do you really think for a secound that your little petty crap is gonna hurt SPRINT? get over it. read you damn contract. it clearly states that you pay a month in advance.. and that when you cancel you will pay the last full month of service. and reality check.. all the carriers but pre-paid ones do that.. DURR DURR.. learn to read and read up on that contract.. and pay the damn bill… or get sent to collections. simple as that!
I just got that call also. My grandaughter answered it and it was someone “foreign” speaking. Hope it doesn’t happen again.
I find myself being uncharacteristically rude with these Sprint operators, because they are obviously overseas, and don’t have a firm grasp of English. So, I hang up on them ! ( Hoping the next roll of the dice will bring me an American – - or at least a Canadian ! (-:
Anyone know any shortcuts to getting an English-fluent representative ?
SPRINT HAS ALWAYS BEEN ONE OF THE MOST F*&%ED-UP CARRIERS~~~AT THIS POINT I CAN HONESTLY SAY THEY HAVE NO
no question~~~~SPRINT SUCKS THE BIG ONE!!!!!!!
THEY ARE WAY PAST BEING F’ED-UP~~~THEY LEFT F’ED-UP IN THE DUST!!!!!!!!!!!!!!!!!!!!!!!!
SPRINT EMPLOYEES ARE MOTH3RF—ERS, C0*KS*&CK3RS,
AND SOME ARE ALSO A$$HOLES!!!!!!!!!!!!!!!!
WHY DON’T THEY JUST GO SOMEWHERE, CURL UP AND DIE?
I HOPE THEIR —-S TURN GREEN, SHRIVEL UP AND FALL OFF
best wishes for the Easter Season
Hey Sarah – thanks for your response… First, I’d like to reference you to Another Sprint Rep’s comments, as he understands the context of the problem. Thanks ASR for your response – it confirms what I thought to be true… You’ve got a level head about these things – I hope that you are recognized for your contribution, and you share your insights broadly with your colleagues.
I have consulted for 3 major mobile service providers (AT&T – before Cingular, T-mobile, and now Cingular as it moves back to AT&T). My advice – get out while you can. Cingular/AT&T are light years ahead of you, and stealing your customers every day…
So I think you missed the point of my original rant… I understand that as an INDIVIDUAL I’m insignificant to Sprint’s bottom line. But as an INDIVIDUAL, I’m going to get my $85 worth of value from Sprint – and hopefully a bit more – by utilizing the service that I should not have paid for. For the record – it was 36 hours x 4 weekends = 8640 minutes. Assuming cost of service (equipment, bandwidth, support, etc.) is mmmmm ~40% of the .20 a minute charge (weekend/anytime minutes do in fact have an internal cost associated with them) then I’ve effectively cost sprint 8x (~$700) what I paid (not counting the 3 calls to CSRs and the 2 email support requests that I’ve submitted to chat about why I think this is such a horrible customer experience). Maybe an additional $200 there? That takes you to a solid 10x revenue for cost of service. In case you don’t get the math – it means you lost a proportionally large amount of money on me. Mission accomplished.
As someone who supports enterprise accounts, you’ll appreciate the fact that I am an Executive of one of your largest, and I’m being EXTREMELY vocal via internal channels (both formally – through procurement and informally – through my network of 30k US employees some of who are ALSO INDIVIDUAL CUSTOMERS – to ensure that you feel the pain at that level as well. How about that CHURN rate… How you doing there??? You are hemoraging customers – at a much, much higher rate than your competitors – but as Tier 2 support, you already know this. It’s truly unfortunate that you’ve chosen to invest three years of your professional career with a company that is so obviously in a death spiral.
So time to step it up Sarah… Tier 2 support may be the only salvation for an otherwise sinking ship. Get vocal with your supervisor. Escalate to your director. SHOW THEM THESE RANTS. I know you think that my “little petty crap” will not hurt your bottom line. But would it hurt if I convinced my procurement team to centralize our mobile comms spend with another provider?? Pull your head out of the sand. A customer is a customer – and in our connected world – an unhappy customer is an ENORMOUS liability…
I’ve been a customer since May 2000. Loved Sprint, was loyal and renewed each time. Finally last year I decided it was time for a new phone,so customer retention sends me one for free, totally free. Well don’t you know I couldn’t get a signal in a lot of places. I go the Sprint Store and am laughed at, they tell me my old bulky phone is a better phone and the new cheap phone they sent me is inferior. Ugh! So I switch service back to the old phone. Things are fine but why am I using a 6 yr old phone? I’ve been loyal, at least if you are trying to RETAIN me as a customer don’t just appease me with a cheap crappy phone. I deal with it but call them and tell them now it’s been SEVEN YEARS and why the hell am I using the same damn phone from 2000? Oh well, we’ll give you a credit and a new phone but only if you do yet another 2 yr agreement. I get what they are doing – they want to keep you on that constant 2year hook, which I probably would have renewed come January 08 but that is NOT righting the wrong of sending me one free piece of crap phone in the 6 yrs I’ve been a loyal customer. I’m dropping them in January and my home Sprint Long Distance as well. Oh yeah, and stupid me stayed loyal while having a Verizon cell phone in my name for my minor child – am I an idiot or what?
My phone has been “searching for service” for hours (at least). There’s no help for this. Sprint says there’s a 20 minute wait over the phone. There’s absolutely no link on the website to report technical problems like this. I telecommute, and people at work expect to contact me on my cell. I can’t even check missed calls or voicemail because there’s NO SERVICE!!!
If I had to do it over, I’d get Verizon.
Let me start by saying I work in information technology and have considerable customer service experience. While I am quite aware that not everyone can be pleased and yelling, screaming and ranting do not do any good. I still feel the need to vent my frustrations. I have been trying for a week now to add a new line, and upgrade one of my existing phones to no avail. EVERYTIME I call in I get different answers, terms and prices for what I am asking. I speak to customer service they tell me I am entitled to a $50 service credit if I renew. So I tell them the details and they transfer me to telesales. I speak to the person in telesales and they are unable to apply the $50 service credit and tell me the customer service people must do this. I then ask to be sent to customer service, the new customer service rep has no idea what I am talking about. Sheesh, ok call it a night and try again another day. I wait a few days and call back and now get a whole new set of answers. No $50 service credit….although it still shows on the website. Now I also need to pay an activiation fee, however the website says activation fees through the website or telesales will be waived. Tired of getting the run around, perhaps I should wait until tomorrow. I wait until the next day, I call customer service. I actually get a friendly helpful english speaking human in under 5 minutes. I let the nice yound lady know the details of what I am trying to do, she listens carefully and provides me will the information I need. She appears to know about the $50 service credit as well as the activation fees being waived on the website. I tell her I would like to go ahead with the transaction she asks me to hold for a moment (presumably to be transferred since that is what happened). The telesales person now tells me that he is unable to pull up the information I have just provided to the customer service person. I then ask to speak with a manager and wait about 5 minutes. The manager then gets on the phone and tells me to call back in 1-2 hours because the system is being updated and hangs up on me. This is all just fine and dandy until you consider that the customer service center closes in 1 hour. I am starting to get pretty pissed off at this point. Can Sprint really be the F*(()&!@#&*ed up that no 1 person can handle what should be a simple transaction? Were it not for the fact that this is on a corporate account I would certainly be telling Sprint to piss off. So far this is the top of my list for poor customer service. I am starting to think the best possible solution is to simply cancel and start from scratch at least that way I could just use the website to handle the transaction. I think a herd of trained monkeys with a teleprompter could probably provide a better level of service than what Sprint currently offers.
To all those currently getting screwed over by Sprint,
I am so sorry. I feel for each and every one of you. Sprint is so truly behind all times regarding the customer service experience. I work at a call center for Sprint, and see horrible things happen everyday. I only wish you, the poor victims, could see at least why. I am sure it would not truly account for the crap you’ve been through, but at least it would be some explanation.
Sprint uses the most out of date software ever. The equipment usually freezes up, takes forever to load, and even on some days, completely shuts down. So meanwhile, I have you, the customer on the line, and all you want is your issue resolved. I truly wish I could assist you in a more timely manner, but I have to work with what I’ve got.
Get out while you can. I could go on for days about the retardation of this company. I’m just a college student, yet I feel like I could run Sprint better than the current CEO. I have an idea….bring back the days when we were allowed to have proper time between calls so the next agent can clearly see what occured during the conversation. The customer doesn’t realize as soon as they disconnect, we will be bombarded with yet another call, leaving no time to properly notate the account (the customer should not have to be forced to wait while we type these notes!)
The automated voice prompt when you call customer service…don’t even get me started. At first, I didn’t really believe it could be that bad. I don’t have a Sprint phone, so I’ve never experienced it from the customer viewpoint. One night I decided to call it, just to see. Well, let’s just say I become VERY understanding when I receive a complaint about it. But, at the same time, if I agree with the customer, I receive an auto-fail for downing Sprint should I happen to be getting monitored on that call. ??
Also, if they cared about the churn rate, and it is BAD right now, they would resume the days when you could be transferred to a different department while having the current rep verify your identity and give a brief explanation as to the issue at hand. But no! We need to be on and off a call in under seven minutes. If you need to be transferred multiple times, you will be a pro at knowing your phone number, password, issue. How retarded is that. We cannot even help you which in turn helps us.
I would encourage you to not renew, not make any changes, and frequently verify what you are being billed for monthly. I would also like to mention I have Verizon service and the customer service I encounter while calling is always excellent. I only work for the center because I’m a college student and graduate in 9 months. Easy work for decent pay. But as a human with a really big heart, I feel for you. I truly do. If you get me while calling in, rest assured it will be the most pleasant experience of your life. However, the odds of it occuring again, I am sad to say are slim to none. But at least that one time, you will feel how you would feel EVERY time you called Verizon.
Last but not least, for all the fellow Sprint reps, stop leaving your hating comments on this page. The page is called sprintrants.com. That leaves it completely obvious it was created by the victims of this horrible blood sucking corporation that could care less about the average individual (a.k.a. so very many of us) And the fact that you are frequently misspelling every other word only shows the customers what they already suspect….it is a hopeless situation!! So quit posting on this page because these people don’t care, “i wkor in teir 2″ good for you, buddy! Be honest and admit how many screaming customers you actually hang up on!
To the customers, figure out how to unite. Together, you can set this company on fire. And they truly deserve it for ignoring the million unhappy ones receiving the ultimate short end of the stick. I applaud you for standing up, sticking together, and speaking freely. It just needs to get HEARD!!
God bless you all and best of luck switching to a better carrier that will respect your loyalty and not steal your money!
I’ve been with sprint since 1998, SInce Sprint and Nextel combined, the service Sux. Just some of the problems i have had include. Changing my plan whithout authorization, signing me up for an extra 2 years without my knowledge, bills that are completly wrong and phones that dont work. Not to mention the coplete morons who answer thier phones
My new Treo700. I have gone through 10 in 6 months. yet my friends had one by Verizon and never has a problem.Thier customer service policy is ” Lie to the customer to get him off the phone” How mant people have been told by Sprint, “we will take care of it” only to call them back and they have no knowledge of wht they promised you? Happens all to often. SOmehow we should all get together and demand satifaction. We need to unite and do something. ANy suggestions?
I have never dealt with a company so overwhelmed and staffed with people who are so, shall we say, undertalented. I was told my contract was up and offered $5 off per month if I renewed. I told the customer service person I did not want to renew, I was changing networks. I end the call and switch to another cell phone carrier. A few days later, I get a $150 termination fee bill. So I call customer service and spend 15 minutes in an infinite voice-response system loop. Finally I press 0 enough times and get a person. He doesn’t speak English. He says he will transfer me to someone that will give me a credit. He transfers me to Nextel. Oh, guess what, they have to transfer me back to Sprint. The last moron I got said that when I talked to the cancellation dept., they never documented they would waive the fee. She audibly yawns about 3 times during the conversation (God forbid I keep her awake). I explain I NEVER TALKED TO THE CANCELLATION DEPT., it was customer service that told me my contract was up. SHE INSISTS I DID HAVE THIS CONVERSATION WITH THE CANCELLATION DEPT., THEN SAYS IT’S NOT DOCUMENTED. What sense does that make? Then she implies I’m a liar because she doesn’t have documentation of a call that is a figment of her imagination.
I see that most people have the same experiences with the CSR reps as I did.
I would rather use SMOKE SIGNALS to communicate than deal with Sprint. SPRINT SUCKS. And now I have made it my personal crusade to tell everyone I come in contact with how much they suck.
I am a Sprint Supervisor and I am here to say that no, Sprint doesn’t suck. I listen to customer’s complain all day and while you guys feel that your issue is valid, 9 times out of 10, it is just customers calling in to get a credit because they don’t want to pay their bills. And believe me, I am not saying that it is the GREATEST company in the world, but stop and think that if you were doing our jobs, do you honestly think that you could handle it? We have people call in and complain all day about their bills when in all actuality, they are too stupid to break it down. Do you know how many times a DAY I hear “Well, I didn’t access the web!” “I didn’t go over my minutes.” Yeah, I believed the first shmuck who called in with that story. Seriously, do you think you could stand to listen to someone call you every name in the book, without being able to cuss back or get hateful. I seriously doubt it. So, just put yourself in our shoes for once. Think how you would feel if you had some asshole call in and yell at you for an hour over something that has absolutly nothing to do with you. Have them tell you you are incompitant when you are not the one who has caused the issue. And for GOD SAKES, PAY YOUR F-ING BILLS!!!!!!
I was a Sprint customer for many years and I have 5 lines for my whole family. My teenager discovered text messaging and in 3 weeks before the next bill came she rang up $250 bucks worth on our hundred dollar a month typical bill. Sprint was not interested in negotiating with me, not even when I pointed out that my contract was up. I went across the street to another carrier and Sprint sent me a final bill for nearly $1,000. dollars. That’s fine as I am not going to pay them anyway, but THEY KEEP CALLING offerring to help me set up an easy payment plan. They call in the evening, on the weekend, before sun-up… I tell them to send it for collection, but they keep calling. Stop calling! I’m not going to pay you anything, you’ve lost a long time customer because you tried to rip me off. Unlimited text messaging is 5 bucks per month IF you know to sign up. If not, It’s a land mine, the kind of sleazy tricks that Sprint uses to rip us off.
Can anyone help me? I’ve been a long time Sprint customer and yesterday my phone stopped working. When I called *2 to find out why (and went through the regular frustrating process of getting someone one the phone)…. they said my phone number was involved in some sort of fraud, flagged and subsequently turned off. No call, no warning – nothing. I was hung up on numerous times and when I asked for an explanation as to why a digital network was hacked into (when I was told that was almost impossible) I get the same canned answer from CS. They wouldn’t tell me what the fraud was, what happened, if it even was fraud (how do they know who I am/am not calling?) Its now two days with no working phone. They said I have to call from a land line and they have to reprogram my phone… and change the internal code or something… I don’t get this. Like I have another 2 hours to wait on hold and get hung up on!! Can someone shed some light on this? I don’t trust Sprint to reprogram anything. My phone is 4-5 years old and I am planning on dropping Sprint. I want to use this problem to get out of paying the $150 to cancel my contract but at this point I don’t care. CS sucks, doesn’t speak English and is brainwashed to only give you the pre-programmed answers. I ended up having an emergency with my 6 yr old and had no phone… created a huge problem, of course… this is my last straw… Anyone shed any light? Who wants to be on a network that has fraud??!! Like we don’t have enough to worry about…
Had a nextel phone with 1 year left on the plan. Went in to the nextel/ sprint store and wanted to trade up to a treo 700wx. Did the deal with the understanding that i would not be charged an etf by nextel. You quessed it I get an etf in the mail. Spent over an hour on the phone only to be told tough shit.
The treo work flawlesely for 3 weeks and died. Went into the service dept and waited 3 hours for them to fix it.. They handed it back to me and it still wouldn’t work. They then did what they called a hard reset and it started working again. Adding insult to injury they stole the 2 gb memory card out of the phone and told me it wasn’t in the phone when I brought it in. It worked for about for about a week and then died again. Mind you the phone is not functional and they say I have to wait 3-5 days to order another one. Credit report be damned-sprint is not getting paid!!