http://www.sprintrants.com/2008/06/06/sprint-replaced-my-phone/ Together Without Support Wed, 07 Jan 2009 14:15:55 +0000 http://wordpress.org/?v=abc http://www.sprintrants.com/2008/06/06/sprint-replaced-my-phone/#comment-272228 Sprint Won’t Replace My Phone --  Sprint Rants Thu, 30 Oct 2008 21:38:26 +0000 http://www.sprintrants.com/?p=89#comment-272228 [...] quick as I wrote about Sprint replacing my broken phone easily they’ve gone and taken the option away. Or so I’ve been told in a recent interaction [...] [...] quick as I wrote about Sprint replacing my broken phone easily they’ve gone and taken the option away. Or so I’ve been told in a recent interaction [...]

]]> http://www.sprintrants.com/2008/06/06/sprint-replaced-my-phone/#comment-265514 Eddie Carr Wed, 30 Jul 2008 00:30:43 +0000 http://www.sprintrants.com/?p=89#comment-265514 It sounds like you had a great experience with Sprint. That's good to know. So many companies are losing site of the importance of quality customer care. I've worked for many companies that don't care about the customer after the initial sale. It looks like not all stores cared enough to help but it's good to know one store did. I recently read a <a href="http://www.deliverandmeasure.com/" title="customer service book" rel="nofollow">customer service book</a> that had incredible insights by a guy named Rich Hanks. It's critical to take care of your customers. It sounds like you had a great experience with Sprint. That’s good to know. So many companies are losing site of the importance of quality customer care. I’ve worked for many companies that don’t care about the customer after the initial sale. It looks like not all stores cared enough to help but it’s good to know one store did. I recently read a customer service book that had incredible insights by a guy named Rich Hanks. It’s critical to take care of your customers.

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