Sprint Cuts 5,000 Jobs (Hopefully in Offshore Call Centers)
Sprint, who is known for horrible customer service, both on the phone and in the stores, is cutting 5,000 jobs says a new report from Cnn Money.
The cut comes from Sprint/Nextel realizing “lower margins” says the report. A realization that sent shares of Sprint tumbling 8%.
I can’t see how cutting jobs can result in better customer service, not that that’s what they were saying would happen, but that’s what I’d want. And probably you’d want. Better customer service is what they should focus on and maybe they wouldn’t be the 3rd biggest mobile provider behind AT&T and Verizon.
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