Comments on: Press 0 to get Through to a Sprint PCS Customer Specialist

By: Mike

Mike — Sun, 10 Feb 2008 21:36:46 +0000

I disagree with some of the things our “Sprint employee” has said here. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint. Be warned that if someone at Sprint makes a mistake, they still need you to pay for it because an employee who makes a mistake will never admit it and you will then run into an endless chain of employees who get away with passing the buck until so many mistakes are made that the company itself will protect their employees by stonewalling you and cutting service completely until you pay for what you shouldn’t owe. This is a ridiculous business practice as they will fight to get an erroneous $100-200 dollars from a long term customer who is worth thousands per year and risk alienating that customer just for a small amount of money just because they cannot justify eating the cost of their own mistakes. DUH!!!!!!!

By: Marilyn

Marilyn — Tue, 24 Apr 2007 01:48:35 +0000

When I try to request a dropped call credit, the automated attendant tells me I have reached the maximum limit for the phone call. Yet, I am only requesting a single credit and it is only the 3rd credit I’ve requested this billing cycle. I called customer service and technical support, and they did not know why I was receiving this message. According to one representative, it isn’t processing my credits either. And, the rep said she couldn’t process a credit for me. Can anyone help me with this problem? Why is this happening? How do I get my credit?

By: slakebuster

slakebuster — Tue, 05 Dec 2006 01:59:49 +0000

I TOTALY 100% DO NOT AGREE WITH THE *2JUST PRESS 0 PERSON.I TRIED THAT ALSO AND WAS SWITCHED TO 3 DIFF.PEOPLE AND THE FORTH WAS GANNA SWITCH ME AND BY THEN I WAS SOOOO.. PISSED OFF I DID’NT EVEN GIVE HIM THE OPP.TO SWITCH ME AGAIN!!!!I TRIED THE E-CARE ATTEMPT CUST.SERV.(BIG JOKE DEPT.)I’VE BEEN DEALING WITH 3 DIFFENENT YAHOOS THAT “DO NOT LISTEN”TO THE CUSTOMER’S DISPUTE!!THEY ARE ROBOT’S!!!WHEN I UPGRADED 3 NOW MIND U 3 SPRINT PHONES,NOW THAT WAS MY “BIGGESR”MISTAKE!!STAYING W/SPRINT 2 MORE YEAR’S.THEN ALL THE HELL BROKE LOOSE.!!!!!!!FROM OVERNIGHT DELIVERY,”DELIVERED TO SOMEONE 5 MILES DOWN THE RD.THAT MY HUSBAND WENT AND PICKED UP 6DAY’S LATER,TO …OOOOOOOO I JUST CAN’T GO THERE.I FEEL MY BLOOD BOILING “AGAIN’SOME ONE HAVE THE SPRINT CORP.E-MAIL ADDRESS???I NEED IT,MAYBE THEY WILL HEAR THIS “ONE PISSED OFF”LONG TERM CUSTOMER!!!!