I have started SprintRants.com because I felt as though the community of sprint users that are out there needed a place to vent after they got done dealing with Sprints smashing customer service. I have found myself as I know you have walking out of a sprint store wondering why on earth they even exist. The Sprint Store and the *2 “man-behind-the-curtain” aren’t even on the same page. You talk to one, say the *2 call centers and they jot some notes down on your record and say just go to the store and everything will be fine. You then go to the store and they have no idea what you are talking about. Try to contact *2, now you’re talking to someone in Malaysia that doesn’t even know what a Sprint Store is.

Well it’s about time there was a community online for people like you and I. A place of open discussion where you can voice your disdain for the way your call was handled; or why you, as a current customer, need to pay $1000 for a new phone when Joe Schmoe off the streets can get a phone for free. Wait for your 1 year upgrade credit, well are you sick of hearing that load of bull!

Sure people will say “Whining about your service won’t get you anywhere, just pay the $150, transfer your phone number, and go with Cingular.” Isn’t America wonderful, we can have not one but two and yes even three crappy phone services to help us out. Why would I switch to another phone service when my phone gets decent service, it’s just the people behind the phone who couldn’t communicate with each other to save their lives. Why should I be punished and waste my time going to another service when it’s Sprint who can’t coordinate their services together.

This is why I started SprintRants.com, to allow everyday people to vent, a place to share how they might have gotten a deal by spending hours upon hours on the phone. If you spread the word that you found a loop hole then others can use that as ammo. Maybe you found a great deal by calling in and saying some magic sentence that will allow you free sprint to sprint minutes, I did and I’m not sure how I did it anymore. I will try and relive that on another day.

I will also try and review phones, new service plans, deals sprint says their running but aren’t! Come back to find out more. I also am planning to start a forum where people can talk about more than just what erks them about sprint and their horrible customer service. You’ll also notice that I’m trying to mimic SprintPCS.com. The reason for this is because I thought it would bring out more built up anger if you saw what looked like a Sprint service but were able to let it fly without having the worry that you’d be tracked on your caller log report. Yeah they keep notes on every time you call. That would explain why most Sprint representatives don’t want to deal with me.

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