Recently I was using an old sprint phone which I will elaborate more about in future posts, but the phone was constantly dropping calls. It wasn’t working! I took the phone into my nearby sprint store and talked with a representative about getting a replacement phone because obviously this one wasn’t working. They tried the phone out and low and behold it worked. Once. “Nothing is wrong with your phone. Maybe you were just in a dead spot.” Maybe I wasn’t, try it again. Dropped call. Still they didn’t believe me.

Long story short. I could have gotten a new phone for $300 or deal with the dropped calls. So my phone was old, I had switched back to an old phone so I didn’t have any sprint upgrade BS credit, and I couldn’t afford a new phone. What I did find out was that I could get credit for all the dropped calls. As long as my friends and family could deal with the crappy phone calls they were about to receive I would just keep track of my phone calls in a book and get credit for all the dropped calls.

$35 and a month later I have my sprint bill paid off for the month but no one will call me back, so I am getting a new phone. Here’s all you have to do.

Dial the dreaded *2
Say dropped call credit
Following the annoying ladies voice, rinse repeat.

Do this as many times as you wish. They may tell you you’ve gone over your limit but contact a representative if you have and hour to spare and then tell them your situation. If you are like me and have a legitimate beef then you will have a bunch of repeat calls of about 1 minute. They can’t deny you that.

Let me know how it goes and leave you rant if you have one.

Sprint Rants.com

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Why Sprint Rants?

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Just give me a new phone

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To give you some back ground on why I needed a new phone I will start towards the beginning of last year. I had been using the Sanyo 8100 for quite a while and enjoying my Seinfeld ringer, which no one else had. All was well and then I was approached by a nice gentleman who was switching services at work and who gave me their nice palm enabled phone from sprint the i500. This was supposed to organize my life and keep me on track. It’s a bit tough for me but if a phone could do it, I’m on board.

Well the months went by and the phone turned out to be a hunk of junk. I tried vision for a while hoping to receive email on the fly but all I got was a virus that shut down the i500 for a week, lost all my numbers, a screen that stopped working, a screen that started working, and finally a screen that stopped working with a massive battery that would loose charge in a day. Needless to say I was switching back to my old phone.

It was a great choice for a few months. I had my ringer back, my old stupid drunken photos from college and a phone that worked. Until of course it began dropping calls like crazy. It started when I went home for the holidays. I would try to get a hold of my friends and the phone wouldn’t let me finish a conversation. How rude! That’s OK, I’ve had my phone for over 3 years, I must be up for an upgrade right?

Think again.

You apparently need to have your phone activated for 2 consecutive years to get a good upgrade credit. Well good, before I switched from the 8100 to the i500 I had it activated for 2 years. Wrong. Super. Bite me. I began to call several times a day to try and get an upgrade. No such luck. The people from wherever they’re from that’s not America were not seeing eye to eye with me and figuring out that they weren’t making any sense. What happened to sprint customer service that allowed you to sweet talk your way to a good deal. Service that made you feel in control even though you weren’t at all.

Gone.

It was time to make a drastic move. I was going into a local Sprint Store to see what I could do.

To be continued…

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Does Sprint Really Care?

It seems as though sprint has to constantly be putting there nose into places that I don’t want to see them. I am still very sour from the previous two months of service that I have been receiving from the customer no support line at SprintPCS. With that I don’t really want to see or deal with them for quite a while. Unfortunately I am also an avid football fan and need to get my last fix before that wonderfully entertaining (sarcasm) sport of baseball starts in on every channel (or does it ever stop.)

Imagine my discomfort when I began watching the Super Bowl and saw Sprints annoying logo everywhere due to their need to sponsor the whole shebang. And to top that off they’re sponsoring the Pro Bowl as well. I live in Hawaii and was thinking about going down to the gates and scalping a ticket or two for the game but does that mean I have to watch the Pro Bowl with Sprint logos all around me. Yuk!

How much do you think it costs to sponsor the biggest television event of the year, the Super Bowl. Doesn’t anyone at that company realize that if they were to spend half as much of that on customer service people that have a clue of what’s going on or on taking care of their customers that word of mouth spreads just as well as $10 million sponsorships. Look at Gmail, that’s all word of mouth. Great work sprint, keep helping me get no where with your service.

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I have started SprintRants.com because I felt as though the community of sprint users that are out there needed a place to vent after they got done dealing with Sprints smashing customer service. I have found myself as I know you have walking out of a sprint store wondering why on earth they even exist. The Sprint Store and the *2 “man-behind-the-curtain” aren’t even on the same page. You talk to one, say the *2 call centers and they jot some notes down on your record and say just go to the store and everything will be fine. You then go to the store and they have no idea what you are talking about. Try to contact *2, now you’re talking to someone in Malaysia that doesn’t even know what a Sprint Store is.

Well it’s about time there was a community online for people like you and I. A place of open discussion where you can voice your disdain for the way your call was handled; or why you, as a current customer, need to pay $1000 for a new phone when Joe Schmoe off the streets can get a phone for free. Wait for your 1 year upgrade credit, well are you sick of hearing that load of bull!

Sure people will say “Whining about your service won’t get you anywhere, just pay the $150, transfer your phone number, and go with Cingular.” Isn’t America wonderful, we can have not one but two and yes even three crappy phone services to help us out. Why would I switch to another phone service when my phone gets decent service, it’s just the people behind the phone who couldn’t communicate with each other to save their lives. Why should I be punished and waste my time going to another service when it’s Sprint who can’t coordinate their services together.

This is why I started SprintRants.com, to allow everyday people to vent, a place to share how they might have gotten a deal by spending hours upon hours on the phone. If you spread the word that you found a loop hole then others can use that as ammo. Maybe you found a great deal by calling in and saying some magic sentence that will allow you free sprint to sprint minutes, I did and I’m not sure how I did it anymore. I will try and relive that on another day.

I will also try and review phones, new service plans, deals sprint says their running but aren’t! Come back to find out more. I also am planning to start a forum where people can talk about more than just what erks them about sprint and their horrible customer service. You’ll also notice that I’m trying to mimic SprintPCS.com. The reason for this is because I thought it would bring out more built up anger if you saw what looked like a Sprint service but were able to let it fly without having the worry that you’d be tracked on your caller log report. Yeah they keep notes on every time you call. That would explain why most Sprint representatives don’t want to deal with me.

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